Pompeja Rossini

Words..promises.. honestly something has to change.I pay for a premium account,own 2 sims and got in the last weeks nothing that was close to any kind of support.Live chat has become a joke, calling and talking to a person that has nothing better to do then repeat my words and search the wiki 30 minutes while I have a urgent issue. Also only american premium members can call toll free..while I pay real money just to talk to a competent person ( if I am lucky). Is this the Concierge support I get also in the future? Why I waited 5 weeks for my case to even be viewed? When I use Concierge support I want to talk to a person that knows what SL is about, that can assist and help me, I WANT TO TALK TO A LINDEN not somebody that gives me the feeling I disturbed his/her manicure ( I can imagine other things also..) I dont want meshes or shadows, I want my content that I create for this platform protected and I want the support that I pay for.