Nabjibah Beck

ok so i moved into a new rl place yesterday sunday 11.20.11 hooked up to wifi stated second life and with in 2-4 minutes i crashed so i tried 2 more times this was on Phoenix then i tried 3 times on FS and the 3 times on the sl viewer all with the same results this morning i hooked up a hardwire to m pc and it is still happening i opened m stats bar and i noticed that the ping hits 10000 and then i crash is there anything i can do the tech for my ip says it is sl nt the connection but i have never had this issue in the 5 years i have been on Thank you Nabjibah Beck