Bea Linden

If you are 18 or older and would like to be able to view and search for moderate or adult content in the Marketplace, you must have your date of birth in your profile. If you do not have a date of birth set, please create a new support case: Log in to the Support Portal and Submit a case. Under What type of problem are you having?, select Marketplace from the dropdown menu. A new dropdown menu appears under the title Marketplace. Under Marketplace, select General Marketplace Issues. Enter your request to add your date of birth to your account. example: "I would like to add my date of birth to my account so I can access adult content." Click the Submit button at the bottom. The support team can now help you get your date of birth on file.

Reporting bugs and requesting features Reporting security issues Finding log files Windows Mac Linux Types of diagnostic log files Getting your system information Also important See also Reporting bugs and requesting features Tip Before you file a report, please check the release notes for what's new in Second Life. Release notes highlight features and bug fixes, as well as known issues. Found a bug or want to request a new feature? Help us make improve your Second Life experience by reporting it on the Feedback Portal! Important Note You must verify your email address to report bugs or request features on the feedback portal. If you receive an error when attempting to log into the feedback portal, or are redirected to the login page again after attempting to log in, please be sure to verify your email address. Please also note that only one Second Life account per unique email address can use the feedback portal; if you'd like to use the feedback portal with an alternate account, they will need a separate unique email address that is also verified. How to file a bug report If this is your first time filing a bug or feature request on the feedback portal, please read some helpful notes here. If you haven't yet verified your Second Life account's email address, please do so now. You must have a verified email address to use the feedback portal. Go to the official feedback portal. In the upper-right hand, click Log In. (This site is owned by Linden Lab, so you'll see the usual web login form.) Click on the appropriate board. For most issues, “Bug Reports” is the best option. Use the form on the left to submit your report by filling in all the required fields. As you fill out your form the system will suggest similar issues that might match yours on the right side of the page, so make sure to check if your report is already posted. Attach any relevant pictures or screenshots by clicking on the attachment button on the bottom left. Please note, this form cannot accept non-image attachments. If you need to submit logs or other types of files, please file a Support ticket for assistance. Click the Report Bug button on the bottom right. For your convenience, please bookmark your issue for future reference, or to come back and add additional details in the future. Reporting security issues ⚠️ Issues pertaining to the security of Second Life should be reported to Linden Lab using only the procedures described below. Please help us keep Second Life secure by ensuring that possible security exploits aren't broadly advertised. If an issue poses any of the following threats to Second Life, its Residents or content, then it is an exploit and should be reported: Exposes real life Resident identity without consent. Destroys content. Permits unauthorized access to Second Life/Linden Lab resources. Compromises a client or server host subjecting it to remote control. When reporting an exploit, please provide as much detail as possible, including the environment used (e.g. Windows 11 version 23H2, NVIDIA GeForce RTX 3080 6800, etc) and the complete reproduction case. Linden Lab offers a L$10,000 bounty for each previously unknown exploit that can be verified. Please report issues as soon as they are discovered! Filing issues To file a security report: Please file security reports via email at: security@lindenlab.com. ⛔ The security mailing list is ONLY for reporting security exploits that might compromise a Residents identity or the Second Life Grid. All other requests including account issues and account security via this address will not be addressed. Finding log files Diagnostic logs, including crash logs, are an important tool for debugging Second Life Viewer problems. Occasionally, our Support team may ask you to provide diagnostic logs while helping you with a support ticket. To find your diagnostic log files, locate the SecondLife folder which contains the logs folder. Its location depends on your platform. Windows The folder is usually located at C:\Users\<username>\AppData\Roaming. If you install Second Life in a different location, the path is different. In any case, to get to the right place: In Windows Explorer, click the Start Button. In the search field (in Windows 7, it's labeled "Search programs and files", and in Windows 10 you can access it by right-clicking the Start Button and choosing Search), type %appdata% and press Enter ↵. In the window that appears, open the SecondLife folder. Inside the Second Life folder, right-click the logs folder and choose Send to > Compressed (zipped) folder to create the new file logs.zip in the SecondLife folder. Attach logs.zip to your Support Ticket as instructed by the Customer Support agent who has requested the logs. Mac The logs folder is located at: /Users/<username>/Library/Application Support/SecondLife/logs. To compress the logs folder, hold Shift while highlighting the contents of the logs folder and then Ctrl-click and choose Compress Items. Attach logs.zip to your Support Ticket as instructed by the Customer Support agent who has requested the logs. In addition to the Viewer's own crash reporting, there's also: A general Mac OS X tool called Crash Reporter. More technical details. A System Profiler report, which contains all of the necessary data about your computer and the hardware inside of it. This is useful for Linden Lab to group problems with similar hardware. In the Finder, choose Apple menu > About This Mac. Click the More Info button to open the System Profiler. In the System Profile, choose File > Save. Give the file a unique name so you can find it later, then attach it to your Support ticket, if requested to do so by the Support agent assisting you. Also see "Bug Reporting Best Practices" from Apple. Linux The folder is located at ~/.secondlife - it's a hidden folder (the folder name begins with a dot) and it's inside the user home folder. To get here: Open your file manager Go to your home folder If needed, enable "Show Hidden Files and Directories" or a similar option in your file manager Open the .secondlife folder Inside the .secondlife folder, compress the logs folder and attach it to your Support ticket. To compress the logs folder in Gnome, Right-click the folder and choose Compress. In the Linux shell, you can compress the folder with the command: tar -cjvf "Viewer_logs.tar.bz2" ./logs/ Types of diagnostic log files The Viewer creates the following list of log files in the logs folder where user data is stored. These are used for normal application logging, crash reporting, and so on: SecondLife.log - Stores status and debugging output from the Viewer. This file continues to grow while Second Life is active and tends to become large. If it gets too large, it is trimmed by the crash logging application. SecondLife.old - Upon initialization of logging for a Viewer session, the Viewer renames the existing SecondLife.log to SecondLife.old. SecondLife.old is used when the Viewer reports a freeze in the previous execution. crashreport.log - Logs the last time the crash reporter need to to upload Viewer crash information. crash_table.lock - Tracks the process IDs of currently running Viewers, such that if one Viewer crashes, crash data is sent the next time the Viewer is run. SecondLife.start_marker - A marker file that should only live as long as the Viewer is running. dump-[UUID] - A folder that exists when the Viewer is either running or has crashed. It contains log files with information that does not need to be written immediately at the time of a crash, in order to lighten the load of the crash reporting tool and increase the likelihood of a successful crash report. Getting your system information Getting your system info is important to diagnose problems and answer questions like: What Viewer version am I running? What graphics card do I have? My connection feels laggy, am I experiencing bad packet loss? Here's how to do it: In the Viewer, go to Help menu > About Second Life. You can do this from the login screen, before logging into Second Life, although certain info like present region and packet loss is only shown when you're inworld. Click the Info tab (if it isn't already selected). Click Copy to Clipboard button at the bottom. Paste the info into a text field (like on the feedback portal, forum post, support ticket and so on) by using Edit menu > Paste. Or use a shortcut: Ctrl+V (PC) or Cmd ?+V (Mac). Also important This is written with Second Life Answers in mind, but broadly applies when asking for technical help: Did you see an error message? Provide the exact text, or take a screenshot. Did someone solve your problem? Let them know — a "thank you" can make them feel appreciated, and followup helps others in a similar situation who are searching for answers. Take a good screenshot. Try to take a screenshot of your entire viewer screen, including your UI (user interface) like chat windows, menus and floaters. A screenshot that includes your location inside Second Life and the clock can be very helpful, as can having windows like the Statistics Bar or Lag Meter visible (if your issue is related to lag or general performance). You can use the World > Snapshot tool to save a snapshot to your computer (Save to Computer or Save to Disk) -- just be sure the Capture - Interface box is checked so your menus and floating windows will be visible in the screenshot. See also System Requirements details Supported Viewers Operating systems also have their own tools for getting your system info.

US dollar balance Ways to use your US dollar balance Pay for Second Life expenses Process credit (withdrawal) Selecting a payment method Process credit request fees How long does a process credit request take? Checking on process credit requests Canceling a process credit request Wire transfers Sending money to Linden Lab Receiving money from Linden Lab In other languages: Deutsch Español Français Italiano Português Pусский Türkçe 日本語 US dollar balance Note: As of August 1, 2019, your US dollar balance is managed by Tilia, a subsidiary of Linden Lab. For additional details about Tilia and how it interacts with your Second Life account, please see the Tilia FAQ. All Second Life® accounts have both a Linden dollar balance and a US dollar balance. You can see both balances in the Linden Dollar Summary and Tilia Account Summary on your Account page at secondlife.com. When you have a new Second Life account, your US dollar balance is $0. You can increase your US dollar balance by selling L$ on the LindeX. The L$ can be used to make purchases inworld or on the Second Life Marketplace; the US$ can be used for other purposes related to your account. Using your US dollar balance You can put your US dollar balance to work in several ways, explained below. Pay for Second Life expenses When you pay your premium membership fee, land use fees, private estate fees, buy Linden dollars or buy a Private Region, Linden Lab charges your US dollar balance. If your US dollar balance does not cover your expenses, all available US$ credit is applied to the fee. Then we charge the remainder via your preferred payment method. If you make enough Linden dollars, you can sell them on the LindeX to increase your US dollar balance. Some Residents' premium accounts pay for themselves! If you'd prefer to use a method of payment like a credit card or PayPal to pay for certain one-time purchases, you can click the DON'T USE option next to your USD Balance. This will charge the full amount of your purchase to your selected payment method. Your USD Tilia account balance will remain on your account for future use. Process credit (withdrawal) Net proceeds from your sales of Linden Dollars remain as credit on your Second Life account, and this credit is automatically applied to your account fees as described above. If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world credit process. See our Process Credit page for more information. Please note that you may only process credit due to net proceeds from sales of Linden Dollars. Purchases of account credits and credits due to gift codes or other promotional account credits are nonrefundable, and may not be processed as a payment to you. You must be in full compliance with the Second Life Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times. Additionally, you must be in compliance with Tilia's Terms of Service and provide Tilia with adequate documentation for ID verification in order to process credit. Tilia is a subsidiary of Linden Lab that offers certain financial services to the Second Life community and helps Second Life comply with U.S. laws and regulations. For additional information about Tilia and the documentation required for ID verification, please see the Tilia FAQ. How can I withdraw USD credit from my account balance? You may choose to credit your US dollar balance to a PayPal or Skrill account. This is known as a process credit request, because you are requesting to process credit from the Second Life system to your real-world account. Depending on which option you choose, you may be subject to fees and minimum withdrawal amounts. Selecting a payment method When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payment method. To place a process credit request to PayPal, you will need to select your PayPal email address from the request form. The form lists the PayPal account(s) you currently have on file at secondlife.com, as well as the PayPal account that you used for process credit requests (if you have made previous requests in the old process credit system). To place a process credit request to Skrill, you need to select your Skrill email address from the request form. The form lists the Skrill account(s) you currently have on file at secondlife.com, as well as the Skrill accounts that you used for process credit requests (if you have made previous requests in the older process credit system). Choose one of the existing accounts, or add a new PayPal/Skrill account as a payment method in the Change Payment Method window: Note: If you change your payment method, we may require additional information to verify your identity before we process the request. This verification is for your security. Can I send funds to someone else's PayPal or Skrill account? Process credit requests must be sent to a PayPal or Skrill account that you control. They are not meant to be used to pay someone else. Is there a minimum or maximum amount? The minimum process credit amount allowed is $3, plus any applicable fees. The maximum amount per transaction for any account is $9,999 minus fees. If necessary, you can process a larger amount over multiple smaller transactions. Process credits are also subject to economic limits unrelated to the maximum transaction amount. For more information about your account's economic limits, please see Economic Limits. Process credit fees There is a fee per process credit transaction. Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal or Skrill account. You can view the relevant fee amounts on the Transaction Fees and Payment Priority page. How long does it take to process credits? For processing a credit to a PayPal or Skrill account, requests generally take between five to ten (5-10) business days (Monday-Friday, not including U.S. holidays) to be completed. Some requests may take longer (up to 30 days), per the Tilia Terms of Service (Section 4.3). We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab or Tilia requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident. Please be sure to have an updated account email address that you check regularly when you've submitted a process credit request so our payment specialists can contact you if necessary. Business holidays in the US will extend the five to ten business day window by one day. How can I check on my previous and pending requests? To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal or Skrill will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal or Skrill account, please contact Support for assistance. Canceling a process credit request You might have entered the wrong amount or the wrong PayPal/Skrill account information when requesting a credit. If you think you've made a mistake, check your Process Credit History. If the requested process credit is able to be halted, a Cancel button will be available next to the listed transaction. If you do not see a Cancel button, please contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, as we may or may not be able to manually cancel a request once the Cancel button is no longer available on the Process Credit History page. Process credit requests that are successfully canceled will be returned to the Tilia USD account balance. Wire transfers Sending money to Linden Lab Linden Lab is not currently able to accept payment from your bank via wire transfer. Please pay for balances through credit card, PayPal, or Skrill. Receiving money from Linden Lab Linden Lab is not currently able to support payment to your bank via wire transfer. If you wish to credit your USD balance to an external account, please do so through PayPal or Skrill using the process credit system.