BebeBonbon

The items are not on my inventory because they never were delivered from MP, she logged on my account to check I can only make assumptions here, I really don't know. But I think the real problem is, why is my transaction history on marketplace "EMPTY" when I paid for 2 items? And the problem is on SL's end, marketplace end, for not recording the purchases - probably with the new updates going on. I asked for the https://marketplace.secondlife.com/merchants/xxxxx/orders/xxxxxx link, there isn't a link to show it not even as a failed delivery I mostly believe the seller didn't receive the L$, because there is no record of it, besides the L$ going to "Commerce Linden" on my panel. I asked for a refund from LL because ALL it shows is that it's gone to "Commerce Linden". But what do I know, -what If- she did receive and can't see? Because when there is a failure, the first thing the seller does is ask for a transaction number to check if it's legit, and there is none. So I filled a ticket. Then I started to believe the support scout might not have enough powers to investigate more, all she could do was login on my account, to see what I already saw on my history, so she is assuming the seller got the money. She couldn't explain the MP inexistent purchases either. She couldn't even redeliver because the seller set up as limited (even if she said the seller got paid, so I should get my limited item nonetheless?). Maybe the abuse report will trigger someone who can see what's up and where the money is for sure, since I opened a support case under the MP failed-deliveries option. At this point I don't even care about the money, it's not a big deal, I waited to see If I would get the item or the L$ back, since there were some copies inworld, but now the item is sold out there too, and apparently I won't get it from MP either. But I would like to know what's going on, I bought things that ended up as "ghost purchases" and got nothing, the lindens went poof, can I even buy from marketplace like I'm shooting in the dark expecting to receive my purchases or not? Shouldn't the MP tracking system be accurate...? I guess I will just scrap this bugged account and let go

Yeah I know the seller needs to be paid, I asked for a refund on the ticket I filled. The problem is the support said "the seller DID receive the money". If she really got paid, she has no record of it, and I don't either. But how am I going to ask for a refund or redelivery(impossible now, since was a limited edition), If marketplace history shows NO record of my purchase at all? I asked support a couple of times for a transaction number since she said the seller is with the money... but all she gave me was the date/hour of the purchase... Part of the responses I got were: "Unfortunately, I do not see the item in your inventory. I do see that you were charged though. The seller set this item up so I cannot redeliver the it. I cannot refund an item sold in the MP as SL was not paid for this item, the seller was." and "I am sorry for the confusion with your transaction history. The only thing I could provide you with is what I see, which is what you would see as well: 2016-08-24 15:15:58 L$ Payment 2,000 BebeBonbon Resident Commerce Linden 100 I hope this helps you with your request from the seller." So I am assuming the seller got the money, but doesn't know... and I don't see how only the date can help - the seller already searched for a record on marketplace and transaction history, found nothing. Thanks a lot for the tip for the Abuse Report, will do!

emabiamor, what did you do? Did you solve this? I made this avi then I paid for a L$2000 limited item. The item was not delivered. There is NO record on marketplace on my account, nor on the seller's acount. The information ONLY shows on my Transaction History page. The seller has no proof of payment AT ALL, she said she didn't receive the money. Filled a ticket, the support said "I do see that you were charged though." But the support doesn't provide me with any sort of tracking I could message the seller, so the seller can at least see I paid. It really has no registry at all. Then I bought something else at another store, for L$350 and the same happened. Nothing shows up on marketplace's purchase history. It's only taking my money and I can't do anything, I don't even know if I can buy on MP anymore, it's just to lose money. Any suggestions?