Second Life Quickstart

Getting Started

Contents

 

 

Before you start

Important: You must install a standalone program, the Second Life Viewer, to enjoy the rich 3D content in Second Life.  The installation process is quick and easy, but your computer must meet the System Requirements. Second Life will not run on systems that fail to meet these requirements.

Registering for and installing Second Life

Follow this quick four-step process to register for and install Second Life.

1. Choose an avatar 

This is how YOU will appear in Second Life. You can choose from a wide selection of avatars, including people, animals, robots, and even vehicles.  

If you change your mind later, don't worry—you can select a different avatar any time you want!  Once you learn Second Life, you can also customize your avatar to your heart's delight, or pick from a vast selection on Second Life Marketplace.

2. Create a username

Your username is the account name that you use to log in to Second Life.  It has to be unique, so you may not get to choose a simple or common name.

Later, you can also choose a display name that everyone sees in addition to your username.

For more information, see Usernames and Display names.

 

Warning: Choose your username carefully! Once chosen, you can't change it. Although you can designate a "display name," your username will still be visible, and others may use it to refer to you.

3. Select an account type

Choose a free basic account, or sign up for a premium account for as little as $6 per month.  

With a premium account, you get your own private Linden Home (if you're at least 18 years old), virtual currency rewards, exclusive virtual goods, and many other benefits.  For more information on premium accounts, see Premium membership in the Second Life Knowledge Base.

If you choose a basic account now, you can always upgrade to premium membership later.

4. Download Second Life

To enjoy the rich 3D content in Second Life, you must download and install the Second Life Viewer, an application that runs on Windows, Mac OS, and Linux.  Most web browsers will download the installer automatically; if that does not happen, just click Download & Install Second Life.

You may need to run the installer program explicitly.

 

Your first steps inworld

Now that you've registered for Second Life and installed the Second Life Viewer, you're ready to start your adventure in the virtual world—or "inworld," as we call it.

Logging in

Start the Second Life Viewer and then log in to Second Life by entering the username and password you selected when you registered. If you have problems logging in, see Login failure in the Second Life Knowledge Base.

The first time you log in, you will be in an area known as Welcome Island, set up especially for new users. Follow the signs and simple instructions to learn the basic skills you'll need.
The following sections describe the most important parts of the Viewer and how to get the most out of your experience.
To help you get going, I'll give you a quick introduction to the Second Life Viewer, the program you use to experience Second Life.

 

The forward and back buttons work just like those in a web browser to return to a place you've been.
Shows where you are in Second Life and information about the location.
Volume and media controls.
The bottom and left toolbars provide handy buttons for common tasks. Right-click to customize the toolbars.
One of the first buttons you'll need is the "How To" button below: Click for quick help on basic tasks.
Pick a complete avatar
Change your appearance
Your inventory
Search
Landmarks & Places
Nearby voice
Mini-map
Text chat with nearby people.
Talk with people: See Using voice chat.
Find cool places to visit.
See more about nearby people and friends.
View and edit your SL profile.
Change your perspective.
Movement controls.

 

Basic skills

Some of the first things you'll want to learn how to do include:

Walking

There are three ways to make your avatar walk:

  • Click to walk. Simply click on the ground at the point to which you want to go.  If your mouse pointer turns into a hand instead of an arrow, you won't move but will instead interact with an object.  See Interacting with objects.
  • Use the arrow keys. The up-arrow ↑ and down-arrow ↓ keys walk you forward and backward, respectively.  The left-arrow ← and right-arrow → keys turn you left and right, respectively.
  • Use the W, S, A, and D keys. The W and S keys make you walk forward and backward. The A and D keys turn you left and right, respectively.  Make sure you click inworld first so that the chat field doesn't have focus.  Otherwise, you'll be typing chat text instead of walking.

Running

To run forward, simply double-click the W or up-arrow ↑ key. To run backward, double-click S or the down-arrow ↓ key.

Flying

Flying in Second Life is really fun, and it lets you move around much faster than you can by walking or running.

To fly, press and hold the Page Up key or the E key.  Press and hold the Page Down key or the C key to land.

Use the same keys to move through the air as you do to walk.

Note: Some regions don't allow flying. In these areas, you'll see this icon in the location bar  and you won't be able to fly.  

Keyboard shortcuts 

See Keyboard shortcuts for a quick reference guide.

Changing your view

By default, your view is from directly behind and slightly above your avatar.  However, it's often useful to see things from a different viewpoint!

There are several ways to change your view:

  • To rotate your view, click and drag anywhere on the world. NOTE: If your mouse pointer turns into a hand before you click, then you'll interact with the object instead of rotating your view.
  • To zoom in, press and hold the Alt key, then click and drag your mouse; or use your mouse wheel.
  • To orbit, press and hold the Alt and Control keys, then click and drag your mouse. 
  • Click the View button and use the controls, shown at left. 

To return to the default view, press the Esc key.

Text chatting

Click to show recent chat history.

Click the Chat button (by default in the bottom toolbar) to text chat with people nearby.  Everyone within twenty meters of you will be able to see what you type.

To shout, press Control-Enter instead of Enter after typing your chat text.  Everyone within 100 meters will be able to see what you type.

Click the triangle icon in the chat field to show recent chat history. 

Mouse over names in chat history and then click on the  icon for more options. 

Changing your avatar

Click Avatar  to change your avatar to one of the free provided avatars.  You'll be able to choose from a wide variety of people, robots, animals, and even vehicles.  For information on customizing your avatar, see Editing your appearance

Interacting with objects

To interact with any object you encounter, right-click it and select from the menu of actions and tools, as shown for example at right.  

Some objects (such as furniture) automatically provide a "sit" icon when you mouse over them.  Simply click on the object to sit on it. To stand up again, just click the Stand button that appears near the bottom of the window.

If your mouse cursor turns into a hand when over an object, you may be able to interact with the object by clicking on it.  In some cases, clicking performs an action (such as turning on a light switch); sometimes, the object displays a special menu that lets you select from a variety of actions.

When you hover your mouse cursor over an object, you may also see an information box, for example as illustrated at left.  Click on the  icon for additional options.

Finding out more about nearby people

To find out about those nearby, mouse over their avatars and click the icon that appears.

You'll get an information box with:

  • Their avatar name and how long they've been in Second Life.
  • Profile "biography" information (if they've added it).
  • Voice chat volume control for that person only.
  • Add Friend button, to send a friendship request. See Making friends.
  • Profile button, to see the person's profile. See Using Profiles.

Click the  for additional options, as illustrated at left.

Controlling inworld media

Click to start or stop media
Volume control

Many areas in Second Life have music playing for ambience, or video displayed on an inworld surface.  Use the controls in the upper right of the Viewer window to control the volume of the audio or, if you like, to turn it off entirely.

Mouse over any inworld surface displaying video or other media to show special media controls.

Finding cool stuff to see and do

Click Destinations to see the Second Life Destination Guide.  Click on a category, then click on a destination in that category to teleport there immediately.

Go to http://secondlife.com/destinations/ to see more categories and destinations. 

Doing more

Once you become familiar with walking, flying, and the other basic functions, you may want to try:

Using voice chat

Tired of typing?  Use voice chat to talk to nearby people.  You'll need to set up a headset or speakers and a microphone.  Using a headset avoids annoying echoes of your own voice.

Click to voice chat

Generally, it's best to connect your audio devices before you start Second Life.  After you have connected your headset (or speakers and microphone), you may need to configure your sound devices.  To do this, choose Me > Preferences > Sound & Media.  You'll be able to select your input and output devices and change your volume setting.

Once you have configured your sound devices, simply click Speak to speak to those nearby.  Click it again to turn off your microphone.

If you're having trouble getting voice chat to work, see Voice chat FAQ.

Note: Some regions disable voice chat.  In these areas, the Speak button will be dimmed, and you won't be able to use voice chat.

Voice dots

Voice dot

You can tell if voice is enabled and working properly because you'll see a small white dot floating above your name tag, as shown below. If other people have voice enabled, they will have voice dots as well.

 

Making friends

To make someone your friend, mouse over their avatar, click the  and choose Add Friend.  This person will receive a friendship request: if they accept it, then they will be on your friends list, and you will be on theirs.

How to accept or decline a friendship offer

When someone else offers you friendship, a dialog box appears in the lower-right corner of your screen.

If you click Accept, your new friend receives onscreen notification that you have accepted the friendship offer.

Click Decline to cancel the offer.  The other person receives onscreen notification that you declined the friendship offer.

Tip: Strike up a conversation or have some interaction before asking someone to be your friend—it's good manners!

Seeing nearby people and friends

Click the People button to open the People window, which has four tabs:

  • NEARBY shows everyone within 100m of you.
  • MY FRIENDS shows your friends list, with those currently online shown first.
  • MY GROUPS shows information on your Second Life groups, which are like clubs.  See Groups overview for more information.
  • RECENT shows everyone with whom you recently communicated via instant message or group chat.

In all of these tabs, a person's name appears dimmed if they are not currently online.

Mouse over a person's name for additional options:

  • Click   to see more information about the person; then click for a menu with additional actions.
  • Click  to view the person's profile. See Using Profiles for more information.

The mini-map in the NEARBY tab shows a bird's eye view of the area you're in; the yellow dot shows your location, and the green dots represent other people. 

Zoom in and out with your mouse wheel or right-click on the map for more options.

Using profiles

Click Profile to edit your profile.  Use your profile to express your personality and interests.  You can also share things with your friends and see things they share with you, similar to social networking sites.  You can link your Second Life profile with your accounts on Facebook, Twitter, LinkedIn, and other popular social networks.

To view someone else's profile, mouse over their avatar, click , then click Profile.  You'll be able to see the things they have allowed based on their privacy settings.

To configure your privacy settings:

  • Click Profile
  • Click  to view your profile home page.
  • Click Privacy.

Moving on

Once you've mastered the basic skills covered in this article, you're ready to move on to learn the full richness of the Second Life experience.  Have a look at the Second Life User's Guide.

Most importantly, have fun!

Shopping in the Second Life Marketplace

Buying and Selling
 

In other languages:

Finding items to buy

The Second Life Marketplace is the place to buy an amazing assortment of virtual items sold by fellow Residents.

The Marketplace fee and listing policies govern the types of items for sale, as well as advertising, fees, and other guidelines for using the Marketplace.

To start shopping in the Second Life Marketplace:

  1. Go to marketplace.secondlife.com.
  2. If you're not already logged into secondlife.com, click Sign In in the upper-right.
  3. Enter your Second Life name and password, and click Login.

You can look for items you wish to purchase in several ways:

  • By using the search box at the top of the page.
  • By browsing the Categories and Communities on the left.
  • By scrolling through the Featured Items.
Important: You must be age verified to view Adult content both inworld and on the Marketplace. In addition, you must adjust your maturity preferences to access both Moderate and Adult content. For more information, see Maturity ratings and Age-restricted content.

To search for something specific:

  1. Enter keywords in the search bar at the top of the page.  You can use the boolean operators ANDOR, and NOT to refine your search.  As you type, the search bar attempts to automatically complete your entry based on current marketplace listings.
  2. If desired, click the All categories dropdown to specify a category.
  3. Select your preferred option from the Show maturity levels dropdown.
  4. Press the Enter key or click Search.
  5. Items matching your search parameters are displayed on the right. 
Tip: To search for a particular merchant or store, click the Merchants/Stores tab.  Once you have located the store, click Search this store to search only within that store.

Using boolean search operators

Boolean operators are simple words such as ANDOR, and NOT that can be used to either combine or exclude specific words in a search, which can help to achieve more accurate search results.  Here is a short guide on how and when to use each available operator:

  • AND - Narrows your search by requiring both words to be included in each search result.  For example, a  search of "red AND green" returns only results containing both the words "red" and "green".
  • OR - Broadens your search by only requiring one of the words to appear in each result.  For example, a search of "boats OR planes" returns results containing: only the word "boats", only the word "planes", or both the words "boats" and "planes"
  • NOT - Narrows your search by excluding results that contain the words after the NOT operator.  For example, "summer NOT winter" returns results that contain the word "summer" but does not show any results containing the word "winter".
  • Exact phrases - Entering a phrase in double quotation marks narrows your search by returning only results that contain that exact phrase.  For example, "curly hair" (including the quotes) returns only results containing the exact phrase "curly hair", but not the words "curly", or "hair" individually.

Boolean search operators must always be written in CAPITAL LETTERS in order to be recognized by the Second Life Marketplace search.  

 

Determining usage requirements

Some purchases may require certain conditions for use.  For example, a prefabricated building requires that you own land upon which to place it.  Some purchases may also come inside boxes, which require a specific un-boxing procedure as described in Opening boxes.

Usage requirements can be found on the right side of all item listings in the Second Life Marketplace:

  • Use It Now: This item will be delivered directly to you or a friend in Second Life, unpacked and ready to use.  No land or sandbox required.
  • Unpacking Required: This item requires you to find a place in Second Life (such as a sandbox) to unpack and use it.  See Opening boxes for additional information.
  • Land Required: This item requires that you have access to land in Second Life in order to unpack and use it.

In addition to these usage requirements, you may also see a message stating, "This item contains wearable items for your avatar," indicating that the product contains one or more attachments or clothing items.

Determining whether an item contains mesh content

Second Life Viewer 3.0 or higher is required in order to view mesh content.  Furthermore, any object that is partially or fully composed of mesh content has a land impact based on prim equivalents, which are determined by calculating the actual impact of the object on computing resources, rather than by simply counting the number of prims in an object.

You can determine whether an object on the Marketplace contains Mesh by checking the right side of the listing, underneath Permissions.  If the object contains mesh, there is an indicator stating either Mesh: Partial Mesh or Mesh: 100% Mesh.  If the object does not contain mesh, this indicator does not appear.

Adding items to your cart and giving gifts

To add an item to your cart:

  1. Click the item you would like to buy to see the item's detailed description.
  2. Click Add to Cart or Buy Now.

Add to Cart saves your purchase to your cart for later payment and delivery. You can keep shopping for more items.

Add to Cart as Gift saves your purchase to your cart as a gift for another Resident.  The item must cost L$1 or more for this button to appear. See Giving gifts below for more information about giving gifts.

Buy Now takes you directly to the checkout screen but does not affect or purchase the other items already in your cart.

Giving gifts

If you want to send an item to another Resident as a gift:

  1. Follow the steps above to find the right gift.
  2. Click on the item and select Add to Cart As Gift.
  3. Enter the recipient's Second Life first name and last name and click Find Resident.
    Important: If the recipient has only a username, not a first name and last name, enter the username. The system will show the name as "username Resident."
  4. A gift message window appears.
  5. If you would like to include a gift message, enter one here. 
    File:Marketplace_gift_message.png
  6. Click Finished. The gift is now in your cart for later payment and delivery.

Editing your cart and paying

When you've finished adding the items you want to buy to your cart, click the Cart button in the upper-right.

 For each item, you can choose to:

      • Remove it from your cart by clicking the Remove From Cart link below the item name.
      • Buy more or fewer of the same item by changing the number in the Qty box and clicking Update quantities.  You can also update the quantity of individual items by clicking the update link next to that line item.
      • Change the gift message (if it's a gift).

 

Once your cart is edited to your satisfaction:

  1. Click the Check out button.
  2. Review your invoice, then click Buy now to purchase the items using your Linden dollar (L$) balance..
Tip: While reviewing your invoice, you may click More payment options to add or select an alternate payment method such as a credit card or PayPal account.
Note: When you use PayPal or a credit card to make a Marketplace purchase, your Transaction History shows a debit or credit originating from "Commerce Linden" or "Marketplace Linden."

After you buy

Items delivered to the Received items folder

After purchasing an item, log into Second Life. You will see a Received items section at the bottom of your Inventory window.  Click it to expand the Received items pane and see items and folders you have recently received:

You may drag received items and folders from the Received items pane to one of your existing inventory folders.

If you are using a third-party viewer, the Received items pane appears as an inventory folder named Received items.

If your purchase was packaged in a box for delivery, you need to open the box before you can use the item.Learn about opening boxes.

If you bought clothing or other items to attach to your avatar, see Avatar attachments to learn how to use them.

Viewing your order history

You can see what you've purchased in your order history:

  1. Log into the Marketplace.
  2. Click My Marketplace > My Account.
  3. On the left, select Order history. You can also check other account-specific information here.

Unreceived and accidentally discarded items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely request redelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.

Writing a review

To write a review for an item you bought:

  1. Open your order history.
  2. Click Review Product in the order description for the item.
  3. Select the number of stars you want to give to that item, give your review a title, and write your review.
  4. Click Post your review.

Tips for writing relevant and helpful reviews can be found at Writing Item Reviews on the Marketplace.

Flagging an item on the Marketplace

If you find merchandise on the Marketplace that you think is in violation of the Marketplace listing policies, please flag it for review by customer support. To flag an item:

  • View the listing.
  • Click Flag this item on the right.
    File:Marketplace_flag_link.png
  • In the Reason for Flag dropdown, select your reason for flagging the item.
  • In the Detailed Reason dropdown, select a more detailed reason.
  • Click Flag to flag the item.

Email notification settings

You can change the types of email notifications you receive from the Second Life Marketplace:

  1. Visit http://marketplace.secondlife.com.
  2. If you are not already signed in, click Sign in in the top right corner of the page.
  3. Click My Marketplace at the top of the page, then select My account from the dropdown menu.
  4. Click Email settings on the left side of the My account page.
  5. On the Email settings page, under Shopping Notifications, click On or Off next to each type of email notification to set your notification preference.

As a shopper on the Second Life Marketplace, you may receive the following types of email notifications:

  • Order confirmation
  • Gift notification
  • Redlivery notification
  • Revenue distribution notification
  • Revenue distribution addition/removal notification

Maturity ratings

Account, Maturity
 

Maturity ratings overview

Important: The Second Life maturity ratings are:
General ("PG" in previous Viewers)
Moderate ("Mature" in previous Viewers)
Adult

What are maturity ratings?

Maturity ratings designate the type of content and behavior allowed in a region and affect search results.

There are three maturity ratings in Second Life: GeneralModerate, and Adult.

To access Adult search results and regions, you must be at least 18 years old.  For more information on how to access adult content, see Accessing Adult land and content.

General 

A region designated General is not allowed to advertise or make available content or activity that is sexually explicit, violent, or depicts nudity.  Sexually-oriented objects such as "sex beds" or poseballs may not be located or sold in General regions.

General regions are areas where you should feel free to say and do things that you would be comfortable saying and doing in front of your grandmother or a grade school class. Institutions such as universities, conference organizers, and real world businesses may wish to designate their regions as General. Likewise their users (and others) may wish to employ Second Life's General search setting to focus and filter search results appropriately.

Some landowners and Residents desire a Second Life experience distinct from the activity that occurs in Moderate and Adult regions. Region owners who wish to host this sort of Second Life experience can (but need not) designate their regions as General. 

If you are a region owner and you feel there is some ambiguity as to whether your content and activities are allowed in General regions, it's probably best to designate your region as Moderate.

Tip: Bookmark  Community Standards and Terms of Service so you have the overall rules handy!

Moderate 

Second Life's Moderate designation accommodates most of the non-adult activities common in Second Life. Dance clubs, bars, stores and malls, galleries, music venues, beaches, parks, and other spaces for socializing, creating, and learning all support a Moderate designation so long as they do not host publicly promoted adult activities or content and do not use adult search tags. Groups, events and classifieds that relate to this broad range of activities and themes generally should also be designated as Moderate.

Residents in these spaces should therefore expect to see a variety of themes and content. Stores that sell a range of content that includes some "sexy" clothing or objects can generally reside in Moderate rather than Adult regions. Dance clubs that feature "burlesque" acts can also generally reside in Moderate regions as long as they don't promote sexual conduct, for instance through pose balls (whether in "backrooms" or more visible spaces). However if any of these businesses uses adult-oriented search tags, the region may be categorized as Adult and blocked from appearing in non-Adult search.

Adult 

The Adult designation applies to Second Life regions that host, conduct, or display content that is sexually explicit, intensely violent, or depicts illicit drug use.  A region must be designated Adult if it hosts, advertises, or publicly promotes:

  • Representations of intensely violent acts, for example depicting death, torture, dismemberment or other severe bodily harm, whether or not photo-realistic (meaning that images either are or cannot be distinguished from a photograph).
  • Photo-realistic nudity.
  • Expressly sexually themed content, spaces or activities, whether or not photo-realistic. We broadly define what is "sexually themed" to include any sexually oriented activities and conduct.

Groups, event listings and classified ads that reference these themes or content must also be designated Adult. Linden Lab will enforce these rules but cannot monitor all ephemeral content and conduct within Second Life. Therefore:

  • Regions, groups, and event or classified ad listings that employ search tags plainly suggestive of adult behavior or content require the Adult designation, and will be viewable only by Residents that are at least 18 years old.
  • Linden Lab will conduct proactive monitoring and rely on abuse reports that identify adult content or conduct that is promoted or advertised publicly. Where adult content or conduct on a region is publicly advertised or promoted, that region must be designated as Adult (or such content must be removed). We will re-designate such regions if adult content is not removed.
  • Linden Lab may take into account whether apparent or reported adult content or conduct in a particular region serves only an extremely limited or passive function, or an important educational or cultural function, and therefore would be appropriate for all Second Life audiences.
  • As with all reported activity in violation of our policies, we will actively review all reports of adult conduct and provide Residents with a channel for rebuttal.

Parcels that host adult activities or contain adult content must be on:

  • The adult mainland continent, Zindra.
  • A private region that has been designated by its owner as Adult.

Region owners are responsible for designating a region's maturity level. Occupants of regions will be expected to locate in a region suitable to each occupant's content and conduct.

For more information on what qualifies as adult content, see Adult Content FAQ.

Setting your maturity preferences

Choose Me > Preferences and click on the General tab to choose the maturity rating of content you want to see.  For more information, see Accessing Adult land and content.

Maturity ratings and media access

Your own maturity setting, as well as the maturity setting of land parcels near you, can affect your ability to hear sounds and voices.

Voice and maturity ratings

Regions that use the Adult maturity rating use a separate estate channel for voice communication. This means that if you are in an Adult region, you can only speak with other Residents who are also in nearby Adult regions. If you are in an Adult region and you stand near the border of a  General or  Moderate region, Residents in the other region cannot hear you speak, and you will be unable to hear them speak. Text chat crosses region borders normally, regardless of maturity ratings.

Note: Group and private voice chats are not affected by region maturity ratings, and always function the same way regardless of your location.

Gestures, sounds, and maturity ratings

Gestures and other sounds played in Second Life are handled differently than voice chat; your personal maturity rating determines whether or not you are able to hear sounds originating from a Moderate or Adult region. Your personal maturity rating must meet or exceed the maturity rating on the region you wish to hear sounds from.

Examples

  • If your rating is set to General, you can only hear sounds and gestures that originate from a region that is also rated General.
  • If your rating is set to Moderate, you can hear sounds and gestures that originate from regions that are rated General or Moderate.
  • If you are at least 18 years old and your maturity rating is set to Adult, you can hear sounds and gestures originating from any nearby region, including Adult regions.

Parcel media and maturity ratings

By definition, Land parcel media is confined to the parcel for which it is set. If your avatar is not authorized to enter a land parcel, you cannot view or hear streaming media playing on that parcel.

Maturity ratings and search

The Second Life Viewer filters search results based upon your current maturity preferences and the maturity ratings of the discovered content, while the Second Life website shows only results with a General rating.

Web Search

You can locate content in Second Life from these web pages:

  • Second Life Search - returns only   General results
  • Classifieds - returns only   General results
  • Marketplace - returns results based on your chosen maturity level if you are at least 18 years old.
By default, all results returned on these web pages are for General maturity.

Second Life Search

Go to search.secondlife.com or click the Search button on the Second Life website to search for:

  • People
  • Places
  • Events
  • Groups
  • Information on the Second Life Wiki
  • Information on Secondlife.com

Choose a category tab on the left side of the page to filter results. Select ALL to search all categories. Results are ranked on both relevance to your search terms and on popularity of the item. Only  General results are available through Second Life Search.

To search for  Moderate and  Adult content, you must use the Viewer. See Accessing Adult land and content for information about how to view additional types of content in Second Life.

Classifieds

Log into the Second Life website and choose Community > Classifieds to browse the Community Classified ad listings. To narrow results:

  1. Click + More Options.
  2. Select a category from the dropdown.
  3. Select a maturity rating. By default this selection will match your preference in the Viewer.
  4. Click Submit.

Only General classified ads are shown on the website; use the Viewer to browse Moderate or Adult listings if you are at least 18 years old.

Marketplace

When you search for product listings in the Second Life Marketplace, you can set a maturity level to restrict results. For more information, see Shopping in the Marketplace.

Viewer Search

Click the Search button on the toolbar to open the Second Life Search window.  Enter a search term and click Search. The window has seven filters both on the left and in the dropdown menu, as shown below:

By default, results for Everything are shown, drawing from People, Places, and Groups. Click on the other tabs to show only results of that type: Classifieds, Events, Destination Guide, Groups, Land & Rentals, People, and Places. Results are ranked according to relevance to the keyword and the popularity of the item. If you are at least 18 years old, you can also search for Adult content in addition to General and Moderate content by checking the appropriate Maturity box at the top left of the Second Life Search window.

General Content

If your preferences are set for General and Moderate or General, Moderate, Adult, you can still filter your search for General-only results. Check the  General box on the search window. Type your search into the search field and click the Search button.

General content includes listings on a General region that do not contain adult keywords.

Moderate Content

To include Moderate content in your search results, check the  Moderate box in the search window.  Moderate search results includes listings in a Moderate region that do not contain adult keywords.

Adult Content

To include adult content in your search results, check the  Adult box in the search window. Anything on an Adult region is adult content. You must be at least 18 years old in order to search for adult content.

You can help us refine our adult content filtering by submitting a support request if your listing is being blocked or showing up incorrectly. If you find search results listing objects that do not match General or Moderate search filters, please submit an Abuse Report. If you have objects on General or Moderate land that use adult keywords, those objects should not be shown in search, or they may have Abuse Reports filed against them. 

Classifieds, Events, Land Sales, Places

Adult content search is available on these tabs when:

  • You are at least 18 years old.
  • You have enabled your adult preferences.
  • You have checked the  Adult content box in the search window.

If you enter an adult term in search without having met the above three criteria, the search system filters this term from the search query and provides results using the remaining terms entered.

Classifieds and Events Tabs

New classifieds and events are filtered for maturity content. If you attempt to create a classified or event using adult terms on non-adult land, you will receive an error message. If you find a classified or event listing in an inappropriate maturity category through search, please file an abuse report.

Land & Rentals and Places Tabs

 On these tabs:

  • Check the  General box to show only search results in General regions.
  • Check the  Moderate box to show search results in Moderate regions.
  • Check the  Adult box to show search results in Adult regions.

People tab

The search system does not filter keywords when you search for avatar names or profiles. Information in Resident profiles should be General. Please refer to our Community Standards for details.

Groups tab

The search system filters searches in the Groups tab the same way as in an Everything search. Groups can be marked as Moderate or left unchecked for non-Moderate groups. If a group's name or Group Charter uses adult keywords, the group appears only in Adult searches.

FAQs

I can't access all of the content checkboxes. Why are they unavailable?

By default, each Resident account has access to General and Moderate content. If you are at least 18 years oldset your preferences to view content with the Adult designation.

I'm getting an error and can only access General content. What do I do?

If you're seeing the word "Error" on the Second Life Search page next to the maturity checkboxes and only the General checkbox is enabled, your Viewer may not have sent the correct authorization token. To reset your authorization, close the Viewer and log back in. If you continue to receive the error, make sure you're using the latest version of the Second Life Viewer before filing a support request.

Note: Third-party viewers may not support Moderate and Adult searching. For best results, use the official Second Life Viewer published by Linden Lab.

How do I ensure my objects show up in search with the correct maturity rating?

Tip: If your land appears in search results at a higher maturity level than you expected, it may be a sign that your content is inappropriate to the maturity rating of your region. Using language that is inappropriate to your region's maturity rating is against Second Life's Terms of Service and can result in disciplinary action.

Information about the region you're in, including region name, coordinates, maturity, and parcel name are located at the top of your Viewer.

If your region is listed as General, make sure any objects you set to show in search are also General. If your region is listed as Moderate and you would like to show Moderate objects in search, check the Moderate Content box in the ABOUT LAND window's OPTIONS tab.

I don't see the Adult option in my Preferences. How do I activate it?

You must be at least 18 years old to access the Adult setting.

Billing

Billing
 

In other languages:

 

 

 

 

 

 

 

 

 

 

 

 

 

Overview

Why provide billing information?

Although a basic account gives you full access to Second Life and does not require a credit card or PayPal account, if you add a credit card or a verified PayPal account you can:

Second Life billing policies

Read the full Second Life Billing Policies, also linked to from the Terms of Service.

Linden Lab® will bill your account only under very specific circumstances. All charges are deducted from your U.S. Dollars (USD) balance first, and then from your credit card or PayPal account if your USD balance is insufficient. When initiating a transaction, you may choose to bypass your USD balance and send the full charge to your payment method by clicking "DO NOT USE".

Premium membership

Premium account holders are charged according to the payment plan they have selected. Depending on the plan, charges may occur monthly, quarterly, or yearly. See your Account Summary to find out your current billing rate. To change your billing rate, see the Upgrade/Downgrade Membership page.

Land use fees

The land use fee (also known as tier) is a variable monthly charge that increases with the amount of land you own in Second Life. For more information about land use fees, see the Land Pricing & Use Fees page. Land use fees are separate from private region fees.

Private region fees

In addition to the initial charge to buy a private region, owners of private regions pay a monthly fee to Linden Lab. Private region fees are charged directly to your credit card or PayPal account, and are separate from other land use fees.

See Buying private Regions for a comparison of private region fees.

Note: Private Region fees exclude VAT.

Visit the Land Portal for more information about land types and pricing, including access to the Land Store and Auction site.

There are fees for certain region changes, such as renaming, moving, or converting to a different region type; see Managing Private Regions for details.

Auctions

Some land auctions are denominated in U.S. Dollars. Winning an auction incurs a one-time payment, but can cause an increase in your monthly Land Use Fees if the additional land moves you to the next Land Tier. For more information about land auctions in Second Life, see the Auction FAQ.

Region rental

It is possible to rent an entire Region for a short period of time. The cost of renting a Region is L$4000 per day, paid in full on the first day of the rental. Note that this price is listed in Linden dollars (L$) instead of U.S. dollars. For more information on Region rental, visit the Land Portal.

Linden dollar exchange

All Residents have the option of trading U.S. Dollars for Linden Dollars (L$) on the Linden Dollar Exchange (LindeX). LindeX charges are generated on a per-transaction basis; you will only be charged if and when you decide to make an exchange. You may also purchase Linden Dollars inworld by clicking the Buy L$ button next to your inworld Linden Dollar balance. For additional information on LindeX transaction fees, see the LindeX: Fees page.

Some credit card issuers charge a small fee if the payment settles in a currency that is not native to the card. If you're in the United States and are being charged a foreign transaction fee with your current credit card, try deleting and re-entering your payment method. This should resolve your foreign transaction fees; if it does not, consult your financial institution for details on their schedule of fees.

Warning: If you find any suspicious or unexpected charges on your credit card or PayPal statement that appear to be from Linden Lab, gather all available information and open a billing support case for investigation.

How to view or change your billing information

To view your billing information, see the Billing Information page on the Second Life website.

Note: For security reasons, you can only view the type of card affiliated with your account and the last four digits of the card number. You cannot view the full number. 

On the Billing Information page, you can view your current Linden dollar (L$) and US dollar balances, view and add US dollar payment methods for your account, and set which payment methods will be used for different types of purchases.

Adding a new payment method

To add a credit card, PayPal, or Skrill account to your Second Life account, click Add a Credit CardAdd a PayPal account, or Add a Skrill account. Follow the on-screen instructions to set up a billing agreement with PayPal or Skrill, or fill in your credit card information accordingly.

Once you have added a payment method, it is saved for your account and you can associate it with various types of payments.  See the next section for more information.

You can also add a new payment method during a transaction, when selecting a payment method.  If you add a credit card, PayPal account, or Skrill account in this way, it is automatically associated with the type of payment being made.

Associating payment methods with payment types

You may specify which payment method you would like to use for each of the following payment types:

  • Buying L$ in the Viewer
  • Buying L$ on the web
  • Buying land, Premium fees, recurring fees

To associate a payment method, go to the How you're paying section of the Billing Information page and click Change next to the payment method you would like to use, then check boxes next to your desired payment types on the provided list.

You may remove this association at any time by clicking Change next to the payment method, then un-checking the boxes next to the associated payment types.

You can also change an associated payment method during a transaction by choosing a different payment method or adding a new payment method for that transaction.

Changing stored payment information

To change stored information about one of your payment methods, you must delete that payment method and re-enter it.  You may delete a stored payment method by clicking Remove next to that payment method on the Billing Information page.

VAT and changing your billing country

Your selected country determines the payment methods available to you.  Normally, you should not need to change your billing country, but you may need to update it if you are travelling or have moved to a new location.  You can change your billing country by clicking the Change button next to your country's name on the Billing Information page.

If your billing country is a member of the European Union, you may be subject to the collection of value added tax (VAT).  If you are a business and are reselling, or adding value to Second Life before providing it to a consumer, you are eligible to provide your EU-issued VAT ID number in order to be excluded from the collection of VAT.  If you see "Subject to VAT" under your billing country's name on the Billing Information page, you can add your exception by clicking Add VAT Exception and providing your ID.

For more information, see VAT frequently asked questions

Accepted currencies and payment methods

You may use the following payment methods with Second Life:

  • Visa
  • American Express
  • MasterCard
  • Delta Online (non-U.S. Residents only)
  • JCB
  • Diners Club
  • Discover (U.S. Residents only)
  • Visa Electron (non-U.S. Residents only)
  • PayPal
  • Skrill

The currencies accepted for payment include:

    • CAD, AUD, JPY, EUR, GBP for non-U.S. Residents, and
    • USD for U.S. Residents
Note: If you have had a payment method on file since before December 7, 2011, you may need to remove and re-add that payment method before making payments in non-USD currencies.

PayPal

For a complete list of currencies accepted by PayPal, visit their official website and view the page on multiple currencies. To use your PayPal balance when making transactions with Second Life, it must be in USD. You can convert your balance to USD at paypal.com (PayPal may impose exchange fees).

Skrill

Skrill offers a variety of payment options including Visa, Mastercard, and American Express, along with over 100 local payment options listed on their Payment Options page. For a complete list of currencies accepted by Skrill, visit their official website and view the page on Fees and Availability.

Understanding Transaction History

You can view your transaction history in two places from your account page on the Second Life website:

Account > L$ Transaction History

Displays your Linden Dollar (L$) transactions for the selected date range (up to 30 days). You can also download the data in XLS (Excel) and XML format.

Linden Exchange > Manage > LindeX Order History

Displays:
  • Your Linden dollar and US dollar account balances.
  • Your remaining Lindex™ trading limits for the next 24 hours and 30 days.
  • Your remaining account billing limits for the next 24 hours and 30 days.
  • Your LindeX™ Exchange Transaction History, including both closed and open (unexecuted limit buy or sell) orders.

Understanding Account History

Choose Account > Account History/Statements from the sidebar on your Second Life account page to access your account history. This page shows all your account transactions for the previous 45 days that involve real-world currency.

LindeX

For purchases of Linden dollars on the LindeX, you will see two entries: one corresponding to the L$ buy, and one corresponding to the transaction payment. So, for example, this is correct:

Time Confirmation ID Note Amount Ending Balance
08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23
08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94

Because of timing issues these may appear in the opposite order. So, for example, this is also correct:

Time Confirmation ID Note Amount Ending Balance
08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94
08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23

 

Land fees

When you purchase land, pay land maintenance fees, or premium membership fees, you will see three entries:

  • One entry for the payment
  • One entry for the purchase
  • One entry for the VAT charge (if applicable).
Time Confirmation ID Note Amount Ending Balance
09/09/2010 09:42:18 - My New Land (Estate: My New Land) $1,029.00 $0.00
09/09/2010 09:42:18 - VAT charge for United Kingdom at 17.50% $180.07 ($1,029.00)
09/09/2010 09:42:18 102234890171 Payment of 814.49 GBP, Visa ending with 1038 ($1,209.07) ($1,209.07)

Again, the entries can appear in any order, so the far right column can look different in each case.

Billing for land holdings

Private Regions

As with all US$ transactions, Private Region (island) setup fees first bill against any US$ credit in your account and then against the payment method you have associated with buying land.

If you are using PayPal, you may need to adjust your monthly billing allowance. See the next section for instructions.

If you use a credit card, you may need to notify your credit card provider of the upcoming purchase. You can also pay for Private Regions by wire transfer. See Account balance for details.

Mainland holdings

On the mainland, billing is based on peak usage for the prior 30 days.

As stated on the Land Use Fees page:

The Land Use Fee is a monthly charge for the peak amount of land held during the previous 30 days, including actual parcels held and land tier donated to groups.

Once the peak usage has been billed, your peak usage is reset to the current amount of land you own or have donated to a group. All land owned or donated during the prior 30 days is counted regardless of the amount of time for which it was held.

Account fees, which are separate from mainland billing, are based on the user's signup date and are paid in advance.

Preventing common billing problems

Below are some common causes of billing problems and steps to prevent them. 

General

Make sure that you have payment information on file when attempting to make a purchase. Transactions with Linden Lab require you to specify a form of payment to charge when you make purchases or payments.

Credit cards

Here are some common reasons for credit card failure:

  • You entered the credit card number incorrectly.
  • You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill.
  • You did not enter the name on the card or entered differently from how it appears on the card.
  • Billing Information page.
  • The credit card is not in the list of accepted payment methods (see above)
  • You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly.
  • The card is expired, or the expiration date was entered incorrectly.
  • There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
  • Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
  • The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
  • If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).

If none of the above applies, contact your credit card provider to determine the cause.

You may also contact Linden Lab Billing Support.

PayPal

Often the initial agreement can't be set up due to an unverified PayPal account. To use your PayPal account with Linden Lab, it must be verified and be capable of making instant transfers.

Linden Lab does not accept e-check (bank account) payments through PayPal because they cannot be processed quickly enough to match the instant delivery of virtual goods and services.  Therefore, we require that you have a credit card on file with PayPal as a backup payment source, OR that you pay with your PayPal balance in USD. Without a sufficient USD balance in your PayPal account, you will not be able to use it with only a bank account.

Be aware of your monthly limits. By default, your monthly spending limit with PayPal is set to US$250.00. You can easily raise or lower that limit. See Using PayPal for more information.

Using PayPal

 How to set up payment with PayPal

Follow these steps:

  1. Log in to your PayPal account.
  2. Click the My Account tab.
  3. Click the Profile subtab.
  4. Go to the My Money section.
  5. In the My preapproved payments section, click Update.
  6. If you have any existing billing agreements with Linden Research, select and cancel them.
  7. Go back to the Profile subtab again.
  8. Under the My personal info section, update your information where needed (your PayPal agreement may silently fail if your Second Life account lacks a billing address and email).

Then create the PayPal agreement with Linden Lab.

You must have funds available in your Preferred funding source (PayPal balance) for any purchase to go through. If you do not have enough funds in your Preferred source, the remaining balance will be drawn from your Backup funding source (bank account or credit card).

Note: Regarding PayPal passwords and security: The page where you log into PayPal is a PayPal page. We do not receive this information; PayPal does.

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:

  • US/Canada: 800-294-1067
  • France: 0805-101-490
  • Germany: 800-724-4552
  • Spain: 90-083-9074
  • UK: 800-086-9081
  • Brazil: 800-878-3076

Long distance (not free): 703-286-6277

Billing Support is available twenty-four hours a day, seven days a week in the US, UK, and Canada and 7 days a week in all other countries listed above.

Common issues and frequently asked questions

I can't update my payment information

If your payment methods are not updating properly, it often has something to do with the bank or card issuer.  Some credit card companies will automatically decline or hold for review international charges (or "online gaming" charges) as a safeguard against fraud.

If you are located in the U.S., delete and re-enter your payment method. This will make it go through the domestic processor, which reduces the chances of your financial institution putting a hold on the transaction.

 

Important: Credit and debit cards require up to 30 minutes to update in our system. Even if you receive the message “your payment information has been successfully updated,” you must still wait up to 30 minutes before attempting purchases.

If you're having trouble getting a payment method to update:

  1. If you have waited at least 30 minutes and have attempted several transactions that failed or information is still pending update, delete and re-enter your billing information or try an alternate method of payment (credit or debit card).  To do this:
    1. Go to Your Dashboard.
    2. Click Account.
    3. Click Billing Information.
    4. Update your billing information then click Submit.
      If the update is sucessful, you will see the message "Your information has been successfully updated".
    5. Wait 30 minutes to get approval from your payment processor.
  2. After the second attempt, if transactions are still failing or information is still pending update, contact your credit or debit card issuer:
    1. Ask to speak directly to the risk and security department.
    2. Explain that you wish to authorize your card for charges from Linden Research and Second Life.
    3. While on the phone, clear and re-enter your billing information. The bank or card issuer should then see (and approve) a $1 verification charge; which will be refunded.
  3. If you are still unable to complete a transaction after following the above steps, contact Linden Lab billing support as explained above.

I'm having trouble paying—what's going to happen?

If we are not able to bill your account for the balance due, we put your account on hold for 30 days. During that period, you can go to your account page and update your credit card information and manually push the charge through to immediately reactivate your account. If you owe a balance for more than 30 continuous days, your account will be placed in delinquency status: you can still access secondlife.com to clear the balance, but you will not be able to access your inworld accounts while delinquent.

For more information, see Delinquency policy.

At any time, you can convert your account status to basic membership to keep it available to you at no charge. Please note that if you owned land, those charges are billed in arrears, so there may be one more payment due before fees cease to be incurred. You must clear all charges for land owned and land tier donations to avoid additional fees.

I paid US$ for something, but it's not showing up yet

There are a few things related to Second Life that you need to pay for using US$. These things include:

When you've bought these items, you should be able to use them more or less instantly.

When something like your land fees are due, the charge is applied to your account. It may show as a negative balance until the next day, because the system hasn't processed it yet. In most cases, the charge is applied overnight in the form of payment on file.

If you're having problems that seem to indicate the system doesn't realize that you've paid for something, you should file a support ticket.

I get a "Not Authorized" message when entering billing information

The institution issuing the card you're trying to use has rejected the attempt to set up a payment agreement. You should contact the card's issuer to resolve this problem.

Why was I charged $1.00 on my credit card?

This is not an actual charge, but an authorization that we request from your credit card company.

Once the authorization is received, which confirms the account is valid, we then rescind the authorization.

At no time is the US$1.00 actually charged, though the authorization may appear on a credit card statement as such. The amount may show as "pending" or "authorized" for a few days, but then will drop off the account entirely.

Issues with American Express

If you're planning to purchase land or L$ through Linden Lab with an American Express card, you should first call American Express and authorize an open billing agreement with Linden Lab. Once American Express has enabled it, you should be able to use your American Express card to buy land or L$.

Why was I billed an additional transaction fee?

When payments are settled in a currency not native to your payment method, your bank may charge what is commonly called a "foreign transaction fee." This fee is not generated or collected by Linden Lab, and we can't control or cancel it.

If you're in the United States and are being charged the foreign transaction fee on your current credit card, you should try deleting and re-entering your current payment method at https://secondlife.com/account/billing.php. This process should stop the foreign transaction fees in most cases; if they continue, you should contact your financial institution to learn the details of your personal situation.

Issues with prepaid and gift cards

A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards.

I receive the error message "This transaction cannot be completed with your chosen payment method, please purcase L$ and reattempt your purchase." when I try to make a puchase using my Credit Card or PayPal account

If you receive an error message when attempting to use your credit card or PayPal to make a Marketplace purchase, please attempt to make the purchase using Linden dollars (L$) as the payment method.

To purchase additional Linden dollars to complete your purchase:

  1. On the upper-right of the page, click Buy L$.
  2. In the Linden Dollars (L$) box, enter the amount of Linden Dollars necessary to complete your purchase.
  3. Click Place Order.
  4. Return to the Marketplace and check out using Linden dollars as your method of payment.

Friends and partnering

Account, Social

Adding someone to your Friends list

There are several ways to add a friend:

  • If you are near the person inworld, just right-click their avatar and select Add Friend.
  • If you are not nearby or if the person is offline, click the People button at the bottom of the Viewer window and select the FRIENDS tab. Then click the + button to open a search window and type in your friend's name.

When you add a friend, the Add Friend window enables you to enter a custom message. Use this space to explain why you would like to be friends, or to remind the person how you know each other.

Once a friendship offer is accepted, your names appear in each other's FRIENDS lists. All friendships are bidirectional, so if you delete a friend, you no longer appear in that friend's list.

How to accept or decline a friendship offer

When another Resident offers friendship to you, a dialog appears in the lower-right corner of your screen.

 

If you click Accept, your new friend receives onscreen notification that you accepted the friendship offer.

Click Decline to cancel the offer.  The other person receives onscreen notification that you declined the friendship offer.

Friendship etiquette

Completing your profile and reading other Residents' profiles provides ample opportunity for conversation. If you get along well, feel free to offer friendship.

For unofficial Resident tips about socializing and making friends, see SLetiquette.

Partnering

Second Life couples can make their relationships official. Whether you're married or just connected, you can designate your partner on your profile inworld and make your relationship visible to the rest of the community.

Note: Creating a partnership costs each partner L$10.

Partnership is a vanity display for social purposes only. It does not alter inworld permissions, group abilities, support benefits, and so forth. For example, if you are on a Premium account and your partner is on a Basic account, he or she will not receive any Premium benefits.

Partnering also does not affect your Second Life username. Nor does it entitle you to share their Second Life account; sharing accounts is against the Second Life Terms of Service.  For more information, see Sharing or transferring Second Life accounts.

How to make someone your partner

To make someone your partner, follow these steps:

  1. Go to the Partners page.
  2. Enter your Partner's username.
  3. Type in your Proposal to your to-be partner. It can be a love letter, song lyrics, or whatever suits the both of you best.
  4. Click Send Proposal.

Your potential partner is notified at the email address linked with their Second Life account. He or she has seven days to accept. Once the proposal is accepted, your names appear in one another's profiles.  

The partnership email should be received in seconds. Please check your spam folder and other email filters to make sure it isn't being hidden.

If you receive a partnership request you wish to decline, you can do so on the Partners page.

How to end a partnership

The person who "divorces" is charged L$25.

Follow this procedure to dissolve a partnership:

  1. Open the Partners page.
  2. Select "I, (your name), would like to dissolve my partnership with (your partner's name)."
  3. Click Submit.
    Your partnership is dissolved and your now-ex-partner is notified.

Once you have dissolved a partnership, you can recreate it by following the procedure previously outlined and paying the L$10 again. 

Partnership history

Your Viewer profile does not show you the date you started your partnership, so keep your original partnership request (sent via email) if you wish to have a record of the date.

Letting friends edit your objects

There are two ways to enable a friend to edit your objects in Second Life. This is often referred to as collaborative building or collaborative creation. It's a useful way to let groups of people collaborate on a building project together.

The method you choose depends on whether your collaborator is in a group or whether he or she is your friend.

The group method

To enable a member of a group you are in to edit your objects:

  1. Right-click the object and choose Edit.
    The object editor opens.
  2. Click on the General tab in the editor. If you can't see the tabs, click on More.
  3. Click on the Tool icon to the right of Group and assign the object to the group your friend is in.
  4. Click OK.
  5. Select the checkbox next to Share.

Any other group members will also be able to edit the object. Group members can only edit objects that are shared with the group.

Note: If you want other group members to be able to take copies of your object, make sure you set the next owner permissions (Copy, Modify, Resell/Give away) appropriately.

The friend method

To enable a friend to edit your objects:

 

  1. Click  in the toolbar.
    The PEOPLE window opens.
  2. Click the FRIENDS tab to open your friends list.
  3. Mouse over your friend's name and click to view your friend's profile.
  4. In the profile page that appears, click  and choose Permissions.
  5. Under Allow (friend's name) to:  select Edit, delete or take my objects.
  6. Click Save.
Important: Doing this gives your friend the same rights that you have to edit all of your objects.

A few things to note

There are a few things you should be aware of:

  • Your collaborative partners can only edit objects you've rezzed. Nobody but you will ever have access to your inventory, so if you want someone else to edit an object that you own, you need to rez it inworld first.
  • Your collaborative partners can't edit the next-owner permissions on an object they've been granted access to.
  • It isn't technically possible to link two objects together if they have different owners, even if the owners have given each other edit permissions.
  • Your collaborative partners cannot edit your objects if they have Select Only My Objects enabled in their Tools menu.

Age-restricted content

Account, Maturity
 

In other languages:

When you register for Second Life, you provide your birth date, because you are required to be at least 16 years old. If you are 13-15 years old, you may be allowed if you are restricted to the estate of a sponsoring organization. For more information, see Teens in Second Life.

To access adult content, you must be at least 18 years old.

Accessing adult content

To visit Adult-designated regions in Second Life or view Adult-rated search results, you must:

  1. Be 18 years or older.  We determine your age based on the birthdate you provide when you set up your Second Life account.
  2. Set your Viewer preferences to view adult content.  See Accessing Adult land and content for instructions.

For information on what constitues adult content, see Maturity ratings.

Limiting land access by age

Estate and parcel owners of adult-rated regions must limit access to Residents who are 18 years of age or older. Underage Residents are blocked from entry and receive a notification to this effect.

For instructions on how to restrict land access, see Age restriction parcel and estate management features.

Selling in the Marketplace

Buying and Selling
 

This article explains the basics of how to get started as a merchant on the Second Life Marketplace. Once you are familiar with these steps, check out How to market your products for tips on how to make your business stand out, or learn about Managing your Marketplace store.

Creating a store

The first step to becoming a merchant is to create your store on the Second Life Marketplace.  Your store is where customers can browse and purchase items you have listed for sale.  Once a purchase is made, the items are delivered directly to the buyer's inventory in Second Life and the proceeds are added to your Linden dollar (L$) balance.

To create your store:

  1. Make sure your Second Life account is at least five days old and has payment information on file.
  2. On any Marketplace page, click My Marketplace in the upper-right and click Create a Store.
  3. Read the Marketplace Terms of Service carefully, then scroll down to the bottom and click Accept.
  4. (Optional) Customize your store profile to make it more attractive and easier to find.
  5. Restart your Second Life Viewer before attempting to upload items to the Marketplace website.

Listing items for sale

Once you have set up your Marketplace store and restarted the Second Life Viewer, you can begin using the Marketplace Listings window to manage your store's inventory.  Make sure you understand Second Life's next owner object permissions before listing your items for sale; these permissions allow you to control how your object may be copied or redistributed after you've sold it.

The Marketplace Listings window

Video Tutorial: Learning Listing, Version, & Stock Folders

The Marketplace Listings window is an extension of your Second Life inventory that allows you to manage all inventory in your Second Life Marketplace store.  By dragging and dropping items from your inventory window into the Marketplace Listings window, you can immediately begin setting up new listings, add updated versions of your existing products, and even list or unlist items on the Marketplace Store.  You can access the Marketplace Listings window by choosing Me > Marketplace listings from the top menu bar of the Second Life Viewer.

Version folders

Each Marketplace Listing folder contains one or more version folders that allow you to easily manage updated versions of a product without creating a new listing.  Version folders look like normal inventory folders with three lines drawn on them, like this: .  Only one version folder may be active at a time for each listing; when a customer buys your product, they receive a copy of the active version folder and its contents.

To activate a version folder for a Marketplace Listing, right-click the appropriate version folder and choose Activate.  If a listing folder contains only one version folder, it is activated automatically.  Currently active version folders are marked by the word "(active)".

Note: When you drag objects from your regular inventory to a version folder, they are moved, not copied.  This means that they no longer appear in your main inventory and will be lost permanently if deleted from their respective version folder.  

You may instead copy an item from your inventory to the Marketplace Listings window by right-clicking the item in your inventory and choosing Copy to Marketplace Listings.

Stock folders

You can use the Marketplace Listings window to sell a limited stock of no-copy items.  No-copy items that you drag into the Marketplace Listings window are automatically placed into a stock folder.  Stock folders look like normal inventory folders with a grid of squares on them, like this: .  Stock folders also show the number of items they contain next to their names.  For example, "Example Crate (stock=7)".

Each stock folder must be inside a version folder, and represents the sale of a single item in the listing, even though there may be many items inside the stock folder.  For example, if your active version folder consists of a copiable notecard and a stock folder containing 25 no-copy objects, each customer will receive a copy of the notecard and one randomly selected object from the stock folder until no items remain in the stock folder.

The no-copy items within a stock folder must be of the same inventory type, but may have different names.  For example, some identical limited-run items may have serial numbers written into their object names, but they can still be sold from the same stock folder.

Note that while it is still possible to sell a limited quantity of copiable items using the appropriate listing field, the quantity of items available from a stock folder is determined by the number of items in the folder and cannot be changed using the Available quantity listing field.

When a stock folder runs out of no-copy items, the Marketplace de-lists your listing and sends an email alert reminding you to add more units.

Creating a new listing

Video Tutorial: Creating a New Listing

Follow these steps to create a listing for a new product on the Second Life Marketplace:

  1. Open the Marketplace Listings window in the Second Life Viewer by choosing Me > Marketplace listings from the top menu bar.
  2. Open your Inventory window by choosing Me > Inventory from the top menu bar.
  3. Drag your product from the Inventory window to the section of the Marketplace Listings window labeled Drop folders here to create new listings. It now appears under the Unassociated tab.
  4. Under the All or Unassociated tabs, right-click the listing folder containing your product and choose Create listing.  The folder is moved to the Unlisted tab and now displays a listing number.
  5. Under the All or Unlisted tabs, the single version folder  inside the listing folder is automatically made active.
  6. Right-click the listing folder or version folder and choose Edit listing to fill out the required listing fields on the Marketplace website.  If you try to list your product before filling out the required listing fields, you will receive an error message explaining which fields still require input.  Click the Update button to save your listing.
  7. On the All or Unlisted tab of the Marketplace Listings window, right-click the listing folder and choose List to list your product on the Second Life Marketplace.  You may still list or unlist items from the Marketplace website as well.

Changing versions of a listed item

Video Tutorial: Updating a Listing

 As you develop updates for your products, you can easily update your Marketplace listings with the new items without deleting the older versions:

  1. Open the Marketplace Listings window in the Second Life Viewer by choosing Me > Marketplace listings from the top menu bar.
  2. Open your Inventory window by choosing Me > Inventory from the top menu bar.
  3. Drag your updated product from your Inventory window to the listing folder for that product in the Marketplace Listings window; this creates a new, inactive version folder containing the updated product.
  4. Right-click the new folder and choose Activate to make it the active version folder for that listing.  All new sales through the associated Marketplace listing will deliver products from the active version folder.

At any time, you can revert your listing to sell a previous version of your product by right-clicking its version folder and choosing Activate.  

Changing the item associated with a listing

Video Tutorial: Migrating Listings & Checking for Errors

Under rare circumstances, you may need to completely change the item associated with a Marketplace listing. The most common reason for needing to change the item associated with a listing is accidental deletion of the inventory folder associated with a listing and need to re-associate items with an existing listing.

 To associate a listing folder with a pre-existing Marketplace listing:

  1. In the Second Life Viewer, choose Me> Marketplace listings.
  2. Find the listing number in parentheses next to your existing listing.  For example, "Example Crate (3757)"
  3. Click the Unassociated tab of the Marketplace listings window.
  4. Right-click an unassociated item you wish to associate with your listing and choose Associate listing.
  5. In the Associate Listing window that appears, enter the listing ID of your existing listing and click OK.
  6. The unassociated item now replaces the existing item (if any) in the Marketplace listing.

Note that changing the item associated with a listing in this way causes the item to become unlisted because you are replacing the active version folder.  You will need to activate a new version folder and re-list the item as described in Creating a new listing.

Previewing your store

After you have listed at least one item, you can preview your store:

  1. On the Marketplace website, go to My Marketplace > My Store.
  2. This is how your customers see your store — but it also helps to browse the Marketplace as an alt to really walk in your customers' shoes.
Important: To see items in your store that you have listed as Moderate or Adult content, make sure you set Show maturity levels to General, Moderate, Adult when you search!

Delivering items to the buyer

The Marketplace automatically delivers items for you.  Occasionally, the delivery system fails, and a delivery gets lost on its way to the customer. If that happens, you can easily redeliver the item.

Third-Party Viewer developer resources

There are two API wiki pages targeted at Third-Party Viewer developers.  This API documentation is helpful for developers who want to integrate Marketplace features into their Third-Party Viewers, but is not necessary for most Marketplace merchants or their customers:

Usernames and display names

Avatar, Social
 

In Second Life, you have:

  • A username, your unique Second Life account name that you choose when you register your account.  Once chosen, you cannot change your username.
  • A display name shown to others inworld and on your profile.  You can change your display name as often as once a week.  In addition, you can always reset it to its default, your username.

Your username and your display name are totally separate.  If you haven't set a display name, then it defaults to your username.

Usernames

Your username is the unique account name or account ID you use to log into Second Life. By default, it appears above your avatar inworld and identifies you to other Second Life Residents. You can also set a display name that appears above your username.

The format of your username depends on when you registered the account

In 2010, Second Life changed from registering new accounts with a "first name" and "last name" to a single-word username  If you registered your account after mid-2010, you created a unique, single-word username; for example: mortimer1980, or jsmith57.  When you log in to Second Life, you simply enter the  username you selected when you registered. 

If you created your Second Life account before mid-2010, you have a Second Life "first name" and "last name" that determine your username as follows: firstname.lastname.  For example, if your Second Life name was originally Joe Smith when you joined, your username is joe.smith.

Your username is a unique and personal account identifier in Second Life, and as such, once you choose it you cannot change it.  

However, you can change your display name as often as once a week.  Your display name appears above your username by default and is a flexible way to identify yourself to other Second Life Residents.

Logging in with your username

The official Second Life Viewer requires a single username. However, some third-party viewers still have fields for a first name and a last name.

Using a Viewer with separate first and last Name login fields

If you are a newer Second Life Resident with a single-word username:

  1. Enter your username in the First Name field.
  2. Enter resident in the Last Name field.

For example, if your username is thejoesmith, enter:
 

First name thejoesmith
Last name resident

If you are a longtime Second Life Resident with both a first and last name, simply enter your first name and last name in the corresponding fields.

For example, if your Second Life name is Joe Smith, enter:

First name Joe
Last name Smith

Using a Viewer with a single name login field

If you are a Second Life Resident with a single-word username, simply enter that username along with your password and log in as usual.

If you are an older Second Life Resident who has a first and last name, you have two options:

  • Enter your original first and last name (in lowercase, separated by a period) into the field provided OR
  • Enter your original first and last name separated by a space (case does not matter).

For example, if your SL name is David Dearheart:
Username:

  • david.dearheart
    OR 
  • david dearheart
    OR 
  • David Dearheart

Then enter your password into the Password field and log in.

Showing or hiding others' usernames

You can't control the display of your username to other Residents, but you can control whether you see others' usernames and whether you see your own name.

To show or hide usernames inworld, both above other avatars and in chat:

  1. Log into Second Life.
  2. Choose Me > Preferences from the top menu.
  3. Click the General tab.
  4. Select the Usernames checkbox. If the box is checked, usernames are shown. If the box is not checked, usernames are hidden.
  5. Click OK.

 

A club scene showing usernames and display names is illustrated at left.  In this image, some usernames are blurred.  Notice that only the username is shown above avatars who haven't set a display name.

Display names

Your display name is:

  • A name you choose shown to other avatars in the Second Life virtual world.
  • A string of charactersup to 31 characters long  that contains at least one alphanumeric character. It can include most Unicode script characters, spaces, and some punctuation.
  • Distinct from the username you use to log in. 
  • Not necessarily unique; other avatars may have the same display name as you.

 

You can choose whether or not to show other Residents' display names and usernames inworld. If you choose to view display names or usernames, they appear in the name tags above every avatar and in chat.

Allowed characters

In addition to letters and numbers, you can use the following characters in your display name:

  • ' (apostrophe)
  • - (hyphen-minus)
  • . (full stop)
  • : (colon)
  • · (middle dot)
  • ֊ ֊  (Armenian hyphen)
  •  (Hebrew geresh)
  • ״ (Hebrew gershayim)
  • (Tibetan tsheg)
  • - (hyphen)
  • (right single quotation mark)
  • (hyphenation point)
  • = (katakana-hiragana double hyphen)
  • · (katakana middle dot)

Setting or changing your display name

You can change your display name once every seven days, but you can Reset it at any time, which makes it appear as your "classic" Second Life first name and last name, or your username.

To set or change your display name:

  1. Log into Second Life.
  2. In the Second Life Viewer, click Me > Profile... or  in the toolbar.
  3. Click Edit Profile.
  4. Click Display Name.
  5. Type the desired display name in the field under New Display Name.
  6. Type the name again to confirm.
  7. Click Save.

To reset your display name to its default (the same as your username) in the Edit Profile page, click Reset.

Alternatively, you can set or reset your display name on your profile web page:

https://my.secondlife.com/your.user.name

Where your.user.name is your username.

Note: Changes to your display name may take up to 24 hours to propagate  throughout all of Second Life's systems.

Showing or hiding others' display names

To show or hide display names inworld, both in chat and over all avatars:

  1. Log into Second Life.
  2. Choose Me > Preferences from the top menu.
  3. Click the General tab.
  4. Select the View Display Names checkbox. If the box is checked, display names are shown. If the box is unchecked, display names are hidden.
  5. Click OK.

This video shows you various name tag options, including toggling display names:
 

 

Information for content creators and merchants

Both username and display name are visible on objects

Object properties and build tools show both the username and the display name of an object's owner and creator. During Linden dollar and othertransactions, both your username and display name are visible.

Display names on objects change when you change your display name, although it may take up to one day for the change to appear everywhere. 

Username is shown in transaction history

Your transaction history shows only usernames for both buyers and sellers.

Search covers both usernames and display names

When you search for a Resident, search results contain both display names and usernames so that you can easily determine which John Smith you're really looking for.

 If customers know your username, don't set your display name to avoid confusion

To emphasize your username, don't set your display name; this way your display name and username match. As a precaution, you may also advise your customers that they should only pay avatars/objects matching your username.

LSL uses only "full name" derived from username

LSL functions return the "full name". For example:

  • Username: kelly.linden
  • Full name: Kelly Linden
  • Display Name: Teh Kellz

For more information, see LSL Avatar/Name in the Second Life Wiki.

Buying and selling Linden dollars

Account, Buying and Selling, Linden dollars (L$)

 

 

Buying and selling Linden dollars

The unit of trade in Second Life is called the Linden dollar or L$. You can purchase Linden dollars both inworld and online on the LindeX.

Important: You must have payment method on file in order to purchase Linden dollars. Register a payment method.

Inworld

Buy_L$.png

To buy Linden dollars in the Second Life Viewer, click the BUY L$ button next to your current Linden dollar balance. In the BUY L$ window, simply enter the number of Linden dollars you want to buy and click Buy Now. Buying Linden dollars inworld yields the same value as a market buy on the Second Life website.

 

On the LindeX

The LindeX is the official virtual exchange of Second Life run by Linden Lab where you can:

For a list of accepted payment methods and currencies, see Billing.

All LindeX transactions are subject to transaction fees.

Market buy and sell

Market buys and sells are the quickest and easiest ways to purchase or sell Linden dollars on the Second Life website. LindeX automatically matches your order with the best exchange rate. The quoted exchange rate includes transaction fees.

To set up a market buy:

  1. Go to https://secondlife.com/my/lindex/buy.php.
  2. Enter either the quantity of Linden Dollars (L$) you wish to buy or the quantity of US Dollars (US$) you wish to spend.
  3. Click Place Order.
  4. Enter your Second Life password when prompted.

To set up a market sell:

  1. Go to https://secondlife.com/my/lindex/sell.php.
  2. Enter the Quantity of L$ you wish to sell.
  3. Click the Sell button.
Note: Unlike market buys, market sells do not complete instantly.

Limit Buy (Best Rate Buy) and Limit Sell

Limit Buys (Best Rate Buy) and sells allow you to specify the amount of Linden dollars and the exchange rate you are willing to accept. LindeX automatically matches up buy and sell offers as they come in.

If you are buying, you must have sufficient US$ credit on your Second Life account to pay for the buy order.

To set up a Limit Buy:

  1. Go to https://secondlife.com/my/lindex/buy.php
  2. Under Best Rate Buy, enter the Quantity of L$ you wish to purchase.
  3. Next to Exchange Rate in L$ / US$1.00, enter the minimum exchange rate you will accept.
  4. Click Place Order.
  5. Enter your Second Life password when prompted.

To set up a limit sell:

  1. Go to https://secondlife.com/my/lindex/sell.php
  2. Under Offer to Sell Linden Dollars (Limit Sell), enter the Quantity of L$ you wish to sell.
  3. Next to Exchange Rate in L$ / US$1.00, enter the maximum exchange rate you will accept.
  4. Click Offer to Sell.

If you change your mind about how many Linden dollars you wish to buy or sell, or the rate you are willing to accept, you can cancel an offer in progress on the LindeX: Transaction History page.

Note: Because LindeX exchange rates fluctuate, you may have to wait for some time before your Limit Buy (Best Rate Buy) or sell completes at your desired rate. If you set your minimum exchange rate too high, your transaction may be delayed indefinitely.

How to get Linden dollars without buying them

Earning Linden dollars

You can earn Linden dollars by selling goods or offering services to other Residents. If you're interested in becoming a merchant, read about Selling in the Marketplace.  Check out the Guide to Jobs in Second Life for a tour through some of the jobs our Residents have come up with.

The premium account stipend

Premium members get a weekly stipend of L$300. Upgrade your account from basic to premium to begin collecting your stipend. See Premium membership for more information.

Common LindeX issues

I bought Linden dollars but my balance hasn't updated

If you bought Linden Dollars (L$) through the LindeX, they should show up in your balance more or less instantly. So if they don't appear instantly (or after a reasonable wait time), something may be wrong.

As a first step, you may want to check the Second Life Blog to see if we're already aware of the problem and working to fix it. Chances are good that if it's something that affects a large number of Residents, we're already on it.

If it looks like a problem that only affects you, then open a support case.

I was not charged what expected when I bought Linden dollars

The rates quoted on the LindeX are approximate estimates, and not a guarantee of an exact transaction amount.

When a market order is placed, the order is filled with the lowest-priced L$ available at the time the order is placed. The market is very active, so an order seen as available might be gone by the time you place a new order.

If you'd like to purchase L$ at a specific price, consider placing a limit order.

I can't buy anything on the LindeX because of billing and trading limits

See Billing and Trading Limits to check your limits and ensure that your difficulties are actually related to your billing and trading limits. Your level will be highlighted if you're logged in.

If this does appear to be the difficulty, you may request a review of your account to increase your limits by submitting a support case:

  1. Under What type of problem are you having? select Billing.
  2. Under Billing, select LindeX Billing and Trading Limits Review Reqest.
  3. Fill out the remaining fields as instructed, then click Submit.

We'll review your request and get back to you within five business days.

I can't tell how many Linden dollars I have; it just says "Loading"

Don't panic! If you just logged in and your L$ amount, shown in the upper-right corner of the screen, says "Loading", it just means your L$ balance hasn't been loaded yet and will eventually appear. Sometimes, this is due to server issues, when we're experiencing heavy load and the data can't be retrieved quickly.

Remember, while you wait inworld, you can also check your Linden Dollar balance on the Your Account section of the website.

Note: This is different from your balance unexpectedly appearing as "L$0", which does in fact mean that all your L$ are gone. To prevent such an unfortunate incident from happening, please familiarize yourself with our Terms of Service and don't share your account.

Tips

If you have waited five full minutes and your L$ balance still reads as "Loading", you can try the following tricks to try to force your balance to appear:

  • Try teleporting to another Region.
  • Try logging out of Second Life, and then log back in, preferably in a different Region. Giving the viewer a second chance to load your information often resolves the problem.
  • Ask a friend to pay you L$1. If you're really nice, give it back afterward!
  • Try bulk uploading a single image, sound, or animation. Make sure only to try to upload one item! Each attempt costs you L$10.

Obviously we don't expect you to spend large sums of Linden dollars in order to find out how many you have; if your problem persists, you should file a help ticket via our Support Portal.

Is it possible to view transactions older than 30 days?

It is not currently possible to view Linden dollar (L$) transactions older than 30 days. You can download all transactions in the past 30 days as an Excel spreadsheet for later reference. To download your transaction history:

  1. Go to https://secondlife.com/account/transactions.php
  2. In the From field, choose the earliest possible date
  3. Click the View (up to 500) button
  4. View your transactions or download them in XML or XLS format.

I have sold Linden dollars. How do I transfer my money out of Second Life?

You may choose to withdraw your US dollar balance via PayPal or bank wire. To process a credit transfer, go to Process Credit.  For more information about your options and limitations, see Account Balance.

See also

Controlling your avatar's appearance

Avatar, Controls, Getting Started

 

 

Introduction to avatars in Second Life

Your avatar is your representative in the world of Second Life.  By controlling your avatar, you can explore, interact with the Second Life world, and communicate with other avatars controlled by Second Life users.

Because avatars represent you, they are an important form of self-expression and the first thing many new users want to do after arriving in Second Life is customize their avatar's appearance.  There are many, many options for customizing your look, and there is a huge market for user-designed body shapes, clothing, makeup, hairstyles, accessories, and even complete avatars.  This article will help you take your first steps toward finding a style that you and your avatar can be proud of.

Using the Avatar Picker to choose a pre-made avatar

If you are not yet comfortable with Second Life's editing tools or don't have the time to shop for a custom avatar, the Avatar Picker provides a very easy interface for choosing a high quality, professionally designed avatar model.  These avatars are provided by Second Life maker Linden Lab free of charge, and you can try as many as you want, whenever you want!  To use one of these pre-made avatars, follow these steps:

  1. Select Me > Choose an avatar from the top menu bar in the Second Life window.
  2. In the Choose an Avatar window that opens, click a category tab to see a preview of avatars in that category.  At the time of this writing, the available categories are PeopleVampires, and Classic.
  3. Click the image of your desired avatar to immediately wear that avatar.

Custom animation overriders and pre-made avatars

Some avatars in the Avatar Picker use a scripted attachment called an animation overrider (AO for short) to replace Second Life's default avatar animations for moving, sitting, and standing idle.  Under most circumstances, you won't need to interact with this attachment; it's a small invisible cube attached to your avatar's chest attachment point, and it overrides your avatar's animations automatically.

When you start to customize  your avatar with new clothing and attachments, you may find that a new attachment has replaced the AO on your avatar's chest attachment point, in which case your avatar will revert to using Second Life's default animations.

You may also acquire a third-party AO from one of Second Life's many merchants, either individually or as part of a larger package.  If multiple animation overriders are attached to your avatar, their scripts and animations can conflict and cause your avatar to move in undesirable ways.  

If you prefer to use a third-party AO or Second Life's default animations, you can remove a pre-made avatar's AO by doing the following:

  1. Click the Appearance button in the Second Life Viewer.
  2. Click the Wearing tab in the Appearance window that appears.
  3. Find the AO attachment in the list, which will be named differently depending upon which avatar you have chosen.  It may be called: Animation Overrider - FemaleAnimation Overrider - Male, or Animation Overrider - Zombie.
  4. Right-click the name of the animation overrider and choose Detach to remove the AO.


Customizing a classic style avatar

It is important to know that customizing a "classic" avatar in Second Life works a bit differently than customizing other types of avatars.  A classic avatar is a humanoid avatar that has been created and customized using a combination of the built-in body part sliders, texture-based clothing, and avatar attachments.  Classic avatars give you a lot of control over the details of your avatar's appearance, but are not designed to take advantage of recent developments in computer graphics technology, such as rigged mesh or normal and specular mapping.

For detailed information on how to edit the many parts and features of a classic avatar, see the article Customizing a classic style avatar.

 

Understanding and customizing rigged mesh-style avatars

In addition to the "classic" avatars, you have the option of selecting one of the many newer rigged mesh-style avatars. These consist of a custom 3D mesh character model that is worn as an attachment and overlaid on top of the skeleton of a classic avatar.  The classic avatar itself is typically hidden by an alpha mask, but the uploaded 3D model still makes use of the classic avatar's joints and animations.

This type of avatar allows 3D content creators to design models in a third-party tool such as Maya or Blender, allowing them to take advantage of the latest graphics updates to Second Life and create highly detailed human and non-humanoid avatar forms.  However, due to their nature as an overlay on top of a hidden classic avatar, mesh avatars may not wear the texture-based clothing made for classic avatars.  Mesh avatars may also have difficulty interacting with attachments, accessories or animations that were originally intended for classic avatars; for help finding appropriate clothing, see Buying clothing that fits your avatar.

Getting a rigged mesh avatar from the Second Life Marketplace

Because mesh avatars are designed by a variety of content creators, the process of obtaining and wearing a mesh avatar may vary greatly by merchant; the following is a generic scenario:

  1. Visit the Second Life Marketplace and purchase a mesh avatar.  Make sure that the listing claims "Mesh: 100% Mesh" on the right side of the screen underneath Permissions.
  2. If your purchase came in a box, open and unpack the box as described in Opening boxes.  If your purchase was not boxed, skip this step.
  3. Find the new folder in your inventory containing your purchase and read the included notecards.  Most merchants include instructions on how to properly wear, customize, and operate their avatars.
  4. If no instructions are included, right-click the folder and choose Replace Current Outfit.  This removes all attachments your avatar is wearing and replaces all parts of your avatar with the entire contents of the folder.

    Be aware that many mesh avatars come with interchangeable parts that should not be worn at the same time, so you may need to remove the duplicate attachments manually if you Replace Current Outfit.
Tip: If at any time you feel you are unhappy with the outcome of your avatar modifications, you can start over with a fresh default avatar by choosing from the Avatar Picker.

Account balance

Account, Billing
 

In other languages:

US dollar balance

All Second Life® accounts have both a Linden dollar balance and a US dollar balance. You can see both balances in the Linden Dollar Summary on your Account page at secondlife.com.

Linden Dollar Summary.png

When you have a new Second Life account, your US dollar balance is $0. You can increase your US dollar balance by selling L$ on the LindeX. In rare circumstances, you might also receive a US$ credit from Linden Lab. The L$ can be used to make purchases inworld or on the Second Life Marketplace; the US$ can be used for other purposes related to your account.

Using your US dollar balance

You can put your US dollar balance to work in several ways, explained below.

Pay for Second Life expenses

When you pay your premium membership fee, land use fees, private estate fees, buy Linden dollars or buy a Private Region, Linden Lab charges your US dollar balance. If your US dollar balance does not cover your expenses, all available US$ credit is applied to the fee. Then we charge the remainder via your preferred payment method. (Bill the full amount to your payment method by clicking "DON'T USE" next to your USD balance.) If you make enough Linden dollars, you can sell them on the LindeX to increase your US dollar balance. Some Residents' premium accounts pay for themselves!

Process credit (withdrawal)

Update: As of June 6, 2016, Turkish Second Life Residents are unable to use PayPal to process credit on their US dollar balances.  It is, however,  still possible for Turkish Residents to make purchases or to process credit using Skrill.  For more information about PayPal's suspension of operations in Turkey, please visit PayPal's website (in Turkish).

Net proceeds from your sales of Linden Dollars remain as credit on your Second Life account, and this credit is automatically applied to your account fees as described above. If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world payment. (See Process Credit) Note that you may only process credit due to net proceeds from sales of Linden Dollars. Purchases of account credits and credits due to gift codes or other promotional account credits are nonrefundable, and may not be processed as a payment to you.

You must be in full compliance with our Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times.

The following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed.  For most requests, you should receive payment to your PayPal or Skrill account within two business days.  However, for a minority of requests, this process may take five business days.

Business holidays in the US will extend the two or five business day window by one day.

Requested Day Two Business Days later Five Business Days Later
Monday Wednesday Following Monday
Tuesday Thursday Following Tuesday
Wednesday Friday Following Wednesday
Thursday Following Monday Following Thursday
Friday Following Tuesday Following Friday
Saturday Following Wednesday Following Monday (Eight calendar days later)
Sunday Following Wednesday Following Monday (Seven calendar days later)

 

How can I withdraw USD credit from my account balance?

You may choose to withdraw your US dollar balance via PayPal or Skrill. This is known as a process-credit request, because you are requesting to process credit from the Second Life system to your real-world account.

Depending on which withdrawal option you choose, you may be subject to fees and minimum withdrawal amounts.

 

How do I select a payout method?

When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method.

To place a process-credit request to PayPal, you will need to select your PayPal email address from the request form. The form lists the PayPal account(s) you currently have on file at secondlife.com, as well as the PayPal account that you used for process-credit requests (if you have made previous requests in the old process-credit system).

To place a process-credit request to Skrill, you need to select your Skrill email address from the request form.  The form lists the Skrill account(s) you currently have on file at secondlife.com, as well as the Skrill accounts that you used for process-credit requests (if you have made previous requests in the older process-credit system).

Add a Payout Method.png

Choose one of the existing accounts, or add a new PayPal/Skrill account as a payment method. Then select it by clicking the button with a pencil icon on it. This will be set as your default payout method going forward, but you can change it later if you like.

Associate Payout Method.png

 

Note: If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security.

 

Can I send funds to someone else's PayPal or Skrill account?

Process-credit requests must be sent to a PayPal or Skrill account that you control. They are not meant to be used to pay someone else.

Is there a minimum or maximum amount?

The minimum process-credit amount allowed is $10, plus any fees. The maximum amount per transaction is $9,999 minus fees. If necessary, you can process a larger amount over multiple smaller transactions.

If you are permanently closing your account, you may request a withdrawal of the full US dollar balance, even if it is less than $10. This is the only circumstance where the $10 minimum does not apply. To begin this process, please contact Support for assistance.

How much does it cost to process credits?

A fee is assessed for each process-credit transaction.  This fee equals 1.5% of the value of the transaction, with a minimum of $3 USD and a maximum of $15 USD. Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal or Skrill account. You can save on fees by processing larger amounts less frequently.

How long does it take to process credits?

For processing a credit to a Paypal or Skrill account, the majority of requests are processed within two business days (Monday-Friday, not including U.S. holidays).  However, certain requests may take five business days.

We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident.

How can I check on my previous and pending requests?

To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal or Skrill will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal or Skrill account, please contact Support for assistance.

How can I cancel a process-credit request?

You might have entered the wrong amount or the wrong PayPal/Skrill account information when requesting a credit. If you think you've made a mistake, check your Process Credit History and then contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, so that we can reverse the request and restore the funds to your account balance. Afterward, you may request the withdrawal again, or you may use the funds to pay Second Life account fees.

 

Wire transfers

Sending money to Linden Lab

Linden Lab will no longer be able to accept payment from your bank via wire transfer.  Please pay for balances through credit card, Paypal, or Skrill.

 

Receiving money from Linden Lab

Linden Lab will no longer be able to support payment to your bank via wire transfer.  If you wish to payout your USD balance, please do so through Paypal or Skrill. 

 

Login failure

Account, Reference, Troubleshooting

 

 

This article helps you identify your problem and choose an appropriate solution.

Before you start troubleshooting: First check Second Life grid status to make sure there are currently no known issues that prevent login.

Error messages

If you can't log in to Second Life, the error message may indicate the source of the issue.

Waiting for region handshake

The "Waiting for Region Handshake" message occurs when the Second Life Viewer does not receive an acknowledgement from the server.  The usual cause of this error is a firewall blocking UDP packets. Reconfigure your firewall to resolve this problem.

For information on how to configure firewalls, see: Using Second Life with a firewall.

Your account is not accessible until (date/time)

If the error states that you are already logging in (or out), then Second Life is still attempting to log out your avatar. Close Second Life, wait fifteen minutes, then attempt to log in again.

If you see this error message:

 Login failed; Your account is not accessible until (date/time) 

— this usually means that your Second Life account has been administratively blocked. Short-term blocks (less than an hour) may be the result of inappropriate behavior inworld. Longer blocks are typically the result of abuse.

You will be unable to use Second Life until the indicated time; if that is more than an hour away, you will receive an email from the abuse team on the matter.  Be sure to check your spam filters.  

Linden Lab is unable to remove administrative blocks for abuse.

You cannot log into Second Life from this location

This error message may also appear as:

  • Login failed.
  • Second Life cannot be accessed from this computer.

These messages generally indicate you have been blocked from the Second Life servers by Linden Lab as the result of:

  • Documented cases of fraud
  • Use of Second Life by a minor
  • Exceptionally flagrant abuse activity

Note that someone else in your household may be responsible for this activity, not necessariliy with your account. 

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

DNS could not resolve the host name

This error may also appear as:

  • Host http not found 
  • Login failed. Unable to connect to a simulator.

These messages indicate that your computer has a general networking issue with the domain name service (DNS) that translates numerical IP addresses into human-readable ones.  

Confirm that you can reach internet sites such as secondlife.com, Google, or others.  Once your computer can connect to these websites, this error should no longer occur.  

Also check whether there is a wider issue with Second Life, as described below.

Usually, restarting your computer and your router will resolve this issue.   If not, contact your internet service provider.  You may also wish to try using Google's DNS servers to see if that will resolve the issue.  See Using Google Public DNS for more information.  

Possible causes

Linden Lab may have temporarily restricted all logins

Linden Lab occasionally restricts access to Second Life when its servers experience severe technical difficulties or require major maintenance. These outages affect all Residents and are not limited to your computer or account.

Check the status of the Second Life at http://status.secondlifegrid.net. This page lists any known issues.

Wrong password

Incorrect passwords are a common cause of login failure. Passwords are case-sensitive, so remember to check Caps Lock if you know you entered your password correctly.

If you've forgotten your user name or password, follow the instructions in Account credentials to retrieve it. 

Account disabled due to delinquency

If you do not pay your tier or private Region fees in a timely fashion, your account and your alternate accounts may be disabled for delinquency. For more information, see Delinquency Policy.

Account on hold due to disciplinary action

If we find that a Resident has broken our Terms of Service, Community Standards, or other policies, we may place that Resident's account on hold as a disciplinary measure. When we place an account on hold in this way, we send an email to the account holder at the address registered to that account.

Important: Make sure you add "secondlife.com" and "lindenlab.com" to your email client's trusted senders list to prevent our messages from getting marked as spam or junk mail.

The system is logging you out

Your previous session must be logged out before you can get back into Second Life. Sometimes, usually after a recent logout or crash, Second Life mistakenly thinks you are still logged in. If you receive a login failure message stating that "The system is logging you out...," try waiting a few minutes before logging in again. If you continue to receive this message, you may be a victim of "stuck presence," which can be fixed by restarting the region in which your avatar is stuck.

Residents with premium or Concierge level accounts may request a region restart via live chat, ticket submission, or phone support. Basic accounts do not have access to avatar-level support at this time.

What to do

If you're not sure why you can't log in, try these things:

  1. Double-check your username and password. If you continue to receive an error message, try logging into the Second Life website. If you are unable to log into the website, the problem is likely to be your username or password. Follow the Forgot your login information? instructions on the website to reset your password.
  2. Change your login location to a different region. See below for instructions on how to do this.
  3. Restart your computer, modem, and router. When restarting, make sure to leave everything powered off for at least ten seconds before restarting. This step can often fix routing issues and other connection-related problems.
  4. If you are still unable to log in, premium and Concierge Residents may contact customer support via live chat, support cases (tickets), or telephone.  Basic customers may file a support case.  See How to contact customer support for more information.

Change your login location

A starting location field appears on the login screen; you may choose to log in at your last location, your home, or you may enter the name of any Region in order to attempt to log into that Region directly.

(Optional): Set these preferences in order to enable your favorite locations in the dropdown on the login screen:

  1. Start Second Life. At the login screen, go to Me > Preferences.
  2. Click the General tab.
  3. Check the box marked Show favorite locations on login screen.
  4. Click OK.

 

Accessing Adult land and content

Account, Land, Maturity
 

Land and other content in Second Life is rated  General Moderate, or  Adult. By default, new Residents aged 18 or older have access to General and Moderate content, and Residents aged 16 or 17 have access to General content. See Maturity ratings for more information about Second Life's rating system.

If you are 18 years or older, you may access adult content after enabling it in your viewer preferences.

How to change your preferences to view adult content

Even if you are 18 or older, you still need to opt in to view adult content. You also need to use Viewer version 1.23 or later to access the maturity preferences. Download the latest Viewer.

Tip: At the top of your Viewer, you can choose Help > About Second Life to check your Viewer version.

Log into Second Life, then follow these steps in the Viewer to set your maturity preferences:

  1. Choose Me > Preferences (or Ctrl-P) and click the General tab.
  2. Choose General, Moderate, Adult from the I want to access content rated: dropdown menu.
  3. Click OK.
Congratulations! You may now visit any publicly accessible land in Second Life, regardless of its maturity rating.
Note: If your preferences are not set to allow adult content and you attempt to enter an adult-rated parcel or region, you receive a prompt allowing you to either cancel the teleport or instantly update your access preferences to General, Moderate, Adult.

Getting Payment Information on File

Landowners may also restrict access to their land to those with payment information on file with Linden Lab. If you have purchased Linden dollars (L$) or bought something on the Marketplace, you already have payment information on file.  

If you do not currently have payment information on file, or if you are unsure:

  1. Log in to your Account page on the Second Life website.
  2. Select Billing Information under the Account section on the left side of the page.
  3. Select Add Credit Card or Add PayPal.
  4. Enter either a credit card number or a verified PayPal account.

Setting up a payment relationship with Linden Lab does not constitute a purchase; you will not be charged for placing your information on file with us.

Note: Linden Lab only accepts PayPal payments through Verified PayPal accounts. Please check your PayPal Account Overview page or review the PayPal support documentation to ensure your account is a Verified PayPal account.

 

Opening boxes

Buying and Selling, Inventory

Contents

Did you buy something from the SL Marketplace or inworld and wonder why you received a box? As in, "I bought a necklace but all I got was a picture of a necklace on a box?"

Don't worry! This is normal. Second Life items are typically sold in simple containers that require you to "open" them to get the contents. For example, if you purchase clothing that comes in a box, you must extract the clothing objects from the box container, then transfer them to your inventory so you can wear them. 

Don't wear the box. Remember, you have to open the box and use its contents. If you accidentally wear the box and it's attached to your avatar, simply right-click the box and choose Detach

 

Finding land on which to rez objects

To open and unpack the box your purchase was delivered in, you need to be on land where you have permission to rez the box. If you're unsure if you have permission to do this where you are, just visit a sandbox where everyone has permission to rez objects.

  1. Click on a sandbox from this list, such as Sandbox Island.
  2. On the SLurl page that appears, click Teleport Now. A Place Information window appears in your Second Life Viewer.
  3. Click Teleport to travel to the sandbox you've chosen.

Many stores also have a specially-sectioned "rez zone" inside, where autoreturn time is often set to a few minutes prevent litter from accumulating while giving you enough time to unpack.

 

Find the box in your inventory

Recently received items appear in the expandable Received items pane in the INVENTORY window.  To access them, open your inventory and click the Received items bar to expand the pane and view your recently received items.  You may click and drag these items into your main inventory or rez them by dragging them to the ground.

Open and unpack the box

Remember, you must be on land where you have permission to make your box appear by rezzing it.

Once you have a place to rez your box, watch this video tutorial to see the steps below in motion:

  1. Drag the box from your inventory to the ground to rez it.
  2. Right-click the box and choose Open.
  3. A window opens. If the box has many contents, it can take a moment.
  4. Click Copy To Inventory to transfer the box's contents to your inventory. If the box contains an outfit you'd like to wear immediately, select Copy and Wear instead.
  5. Once the items are copied, they appear in your inventory as a folder with the box's name. If you don't see it, click the Recent tab.

When you have finished unpacking your box, please remember to either Delete it or Take it back to your inventory to avoid cluttering up the area with boxes.

 

Wear or rez your purchased items

Your items are now in your inventory. Locate them and drag them inworld to rez them, or right-click and select Wear if they are clothing or other avatar attachments or components.

 

Why does it tell me "Can't rez object..."?

If you try to drag an object from your inventory to inworld and see this error:

File:Can_t_rez_object.png

— it means building and dropping objects isn't allowed on the present parcel. How can you tell?

  1. Right-click the navigation bar and choose About Land.
  2. Hover over the cube with a universal "no" slashed circle to see "Building/dropping objects not allowed."
    File:Building-dropping_objects_not_allowed.png

Alternatively:

  1. Choose World menu > Place Profile > Place Profile.
  2. In the PLACES window, expand the Parcel section (if it isn't already open).

This video shows the steps above:

In some cases, if you're a member of the group that owns the land, activating your group title permits you to build despite the no-build icon which applies to the general public.

 

Unpacking a box on your avatar

Important: Only do this if you're comfortable dragging and dropping inventory items, or you may accidentally misplace stuff.

You can unpack a box if it's attached to your avatar. This may be useful if you're having a hard time getting to rezzable land, since you can always attach an object. However, this lacks the convenience of the Copy to Inventory and Copy and Wear buttons.

  1. In your inventory, right-click the box object and choose Attach To HUD or Attach To, then select an attachment point. Attach To HUD may be preferable because the box is attached to a point on your screen instead of your avatar and so is less likely to mess up your appearance. Alternatively, you can simply choose Wear, which attaches the box to its attachment point — if none has been specified, which is typically the case, it gets attached to your Right Hand.
  2. Right-click the attached box and choose Edit.
  3. In the build tools, click the Content tab.
  4. Drag each item from the object's contents to a folder in your inventory. You can also hold Shift  or Ctrl to select multiple items. This doesn't work with "no copy" items in contents.
  5. Close the build tools.

 

Linden Homes

Land

 

 

 

 

Linden Homes are ready-to-move-in homes in themed communities that are available only to premium account members.

 

Introduction

 

Premium account holders can get a free Linden Home, in addition to the other benefits of premium membership.  For more information, see Premium membership.

 

Themes

 

Linden Homes come in several themed communities, each with choices of individual homes:

 

  • Tahoe - Rustic cabin retreats with winding roads among hills and pine forests.
  • Elderglen - Fantasy dwellings with winding roads around hills and giant trees.
  • Sahreta Osumai - Traditional Japanese homes nestled in picturesque areas with mossy rocks and colorful trees.
  • Meadowbrook - California modern suburban homes with decks perfect for barbeques!

 

Each Linden Home has a land capacity of 117 on a 512 m2 parcel.

 

Features

 

Linden Homes contain one or more of the following features, depending on the type of home:

 

  • Touch entry - Left-click the front door to enter and exit your home.
  • Touch lighting - Click the lights to toggle them on and off.
  • Working fireplace - Click the fireplace to toggle a fire on and off.

 

You'll also get a control panel that enables you to manage your home accessories and to change the textures used in your home.  For more information, see Using the control panel.

 

Getting your Linden Home

 

You can get a Linden Home when you sign up for a premium account, upgrade your basic account to premium, or if you already have a premium account and have not claimed your Linden Home yet.

 

Prerequisites

 

If you have a premium account and you have 512m2 available tier then you qualify for a Linden Home.  For example, if you have a new premium account — you've just joined Second Life as a premium account or upgraded from a basic account — and haven't changed your land usage, then you have exactly 512m2 of available tier. You can also use tier to buy land on the mainland or rent land on a private estate. 

 

Note: You don't have to use your premium account 512m2 land tier for a Linden Home.  You can use it instead towards other mainland purchases or you can contribute it to group tier allocations.  Also, if you abandon your Linden Home, you can use your 512m2 tier to buy other mainland parcels. 

 

Checking if you have enough land tier available

 

If you don't have any land already in Second Life, then you will always have exactly enough land tier, because each premium account comes with 512m2 of land tier.  There are two ways to check if you have enough available tier:

 

  • Inworld: From the Viewer menus, choose World > My land holdings.... Your available land tier is listed in Available for land purchases.
  • Website: If you already own land, then you can also check if you have enough land tier on the Second Life website:
    1. Go to Your Account.
    2. On the left side of the page, click Account Summary.
    3. Find the section called Land Holdings
    4. Available square meters for purchase at your current tier is listed under Available for purchase.

 

Signing up

 

The Linden Home registration process offers options for theme, home type, and home name. Once you submit your registration, your selected home is immediately generated on the next available parcel within your selected theme. You cannot request a specific region or parcel location.

 

 New premium accounts

 

  1. Go to join.secondlife.com.
  2. Complete your registration.
  3. Upgrade to premium as prompted.
  4. Go to Linden Home registration and log in with your Second Life account and password.

 

 Existing basic accounts

 

  1. Go to Premium Membership registration and log in with your Second Life account.
  2. Follow the account upgrade process.
  3. Once your account is upgraded to Premium Membership, the page will redirect to Linden Home registration.

 

 Existing premium accounts

 

  1. Go to Linden Home registration and log in with your Second Life account and password.
  2. View the four themed communities and home options within each theme.
  3. Click on your preferred home image.
  4. Name your home.
  5. Click Next.
  6. Read the Terms and Conditions and check the box agreeing to them.
  7. Click Accept.
  8. Review your Linden Home information on the confirmation page.
  9. Click Go to your Home or use the SLurl provided.

 

Note: Confirmation is sent to the email address you provided to register your Second Life account.

 

Troubleshooting

 

If you didn't receive your email confirmation, be sure to check your email application's spam folder.

 

It's also possible there has been an error in the email process, and your Linden Home is ready and waiting for you. If your Linden Home is ready, a landmark is sent to you inworld. If there appears to be such a problem, head to the Support Portal and submit a ticket. Identify whether the email did not go through and your home is actually available, or whether there was a problem with the registration process overall.

 

Finding your Linden Home

 

Your welcome email will provide the location of  your Linden Home.  If you lost or did not receive your welcome email, then there are two ways to locate your Linden Home:

 

  • On the Second Life website:
    1. Log in using your Second Life username and password. 
    2. Go to your Account Dashboard.
    3. On the left, click Land Manager.
    4. Click My Mainland.
    5. Look for the name of the Linden Home that you chose when you registered. Click the link in theLocation column to teleport there. 
  • Inworld:
    1. Login to Second Life with the Second Life Viewer
    2. Choose World > My land holdings... 
    3. Select the parcel that matches your chosen Linden Home name.
    4. Click Teleport.
      You will be teleported to your Linden Home. 

 

Abandoning or changing your Linden Home

 

To change your choice of Linden Home type, you must abandon your current Linden Home and then register for a new one.

 

To abandon your Linden Home:

 

  1. Choose World > About Land and click the General tab.
  2. Click Abandon Land
    After you confirm your choice, the land is removed from your account.

 

Now if you wish, you can register for another Linden Home.

 

Warning: Please use this reasonably: if you abandon and choose a new Linden Home five times in 24 hours, you are temporarily blocked from choosing another. You will need to wait 24 hours before registering again.

 

Enjoying your Linden Home

 

What you can do

 

You can:

 

  • Decorate your home with furniture or other items from Second Life Marketplace.
  • Your partner or friends can help you decorate as well. Linden Home parcels work just like any other parcel of land in that regard; who can rez objects on your land depends on the About Land settings.  See Managing land for more information.
  • Customize textures used in your Linden Home via the control panel.  See Using the control panel.

 

Covenant and restrictions

 

The covenant describes how you can use Linden Home land. 

 

To view the covenant, choose World > Region / Estate, then click the Covenant tab or right-click on the ground and choose About Land then click on the COVENANT tab.

 

You are not allowed to:

 

  • Terraform Linden Home land, sell it, deed it to a group, join it with another parcel, or divide the land.
  • Modify the structure.  For example, you can not  move or eliminate individual components of your Linden Home such as the fireplace or a window.
  • Move or rotate the structure.  Your Linden Home must remain as it came on its 512m2 parcel.  If you want both a Linden Home and more land for your premium account, you can upgrade on the Land Use Fees page.

 

Tip: Linden Home land can't be group-owned. But if your personal Resident account is eligible for Linden Home land, you can set the land to a group to collaborate with other group members.

 

Also, you agree that your Linden Home:

 

  • Is for residential use only.  Business use of any kind is prohibited, including parcel rental, rental boxes, classified ads or other forms of advertising, and event listings.
  • Will be kept presentable and in-theme.
  • Does not include traffic tracking.
  • Land cannot contain sky boxes, temporary object rezzers, or individual prims beyond the maximum size allowed by the Second Life Viewer build tools.

 

Etiquette

 

Living in a community includes courtesy towards your neighbors. Here are some guidelines for etiquette in Linden Home regions:

 

  • Use local chat say, rather than shout.
  • Adhere to the maturity rating for the Linden Home region you are in.
  • Respect your neighbors' privacy.
  • Review general Second Life etiquette suggestions and incorporate them into your Linden Home experience.

 

Using the control panel

 

Each home includes a control panel that enables you to manage your home accessories and to change the textures used.  

 

Image:LHControlPanel2.jpg

 

The Linden Home control panel is located inside next to the front door.  Simply click to use it.  You will be prompted to confirm loading a web page in your web browser.  

 

The control panel provides two ways to customize your home's textures:

 

  • Complete texture sets provide color scheme options for your home. Choose Complete Texture Sets option, then browse through the texture set choices.
  • Home detail textures provide choices for various aspects of the decor, such as walls, trim, windows, and so on.

 

Accessory controls

 

Accessory controls provide control over things such as lighting and doors.  The accessory controls vary between home models; for example: 

 

  • Exterior Lighting - Toggle your exterior lighting.
  • Interior Lighting - Toggle your built-in lighting.
  • Door Locks - Lock your door so that only you (the owner) can click on it to open.
  • Fireplace - Toggle your fireplace flames.

 

Note: Use of accessory controls are restricted to the Linden Home owner and is not available to group members for Linden Home parcels set to group access.

 

Textures

 

Texture packs with the building textures for each Linden Home theme are available at the Linden Home infohubs. Resale of textures is prohibited.

 

Texture pack locations:

 

 

Getting help

 

As a premium account holder, you're eligible for live chat and ticket support from the Support Portal. If you need support for your Linden Home:

 

  1. Go to the Support Portal and choose Submit a Support Case.
  2. Select Land and Region from the first dropdown menu.
  3. Select Linden Home Issues from the second dropdown menu.
  4. Fill out the required fields; make sure to include as much relevant information as possible when describing your issue.
  5. Click Submit to submit your ticket.

 

Requesting terraforming of adjoining land

 

If you require terraforming of nearby land to use your Linden Home's front entryway:

 

  1. Go to the Support Portal.
  2. Click Contact Support.
  3. Click Submit a Support Case form.
  4. From the dropdown menus, choose:
    1. Land and Region
    2. Linden Home Issues - Terrain or Content
  5. Fill in the rest of the required fields.
  6. Click Submit to submit your ticket.

 

Accounts overview

Account

This article describes the three different types of Second Life accounts. Manage your Second Life account on the web at https://secondlife.com/my/account/.

Account types

There are three types of Second Life accounts: basic, premium, and Concierge.

Basic

A basic account is completely free. With a basic account you can:

  • Own estates or Private Regions.
  • Rent land anywhere, depending on the landowner's renting preferences.
  • Have a covenant agreement on Private Regions or estates owned by other Residents.
  • Submit support cases for a limited set of problems.

However, with a basic account you cannot:

  • Own land on the mainland.
  • Access live chat.

One person can have multiple free basic accounts, subject to the alt account policy.

Premium

A premium account requires a  monthly fee.  

With a premium membership you can:

For more information, see Premium membership.

Signup bonus

When you register a premium account, you receive a one-time signup bonus of L$1000 in approximately 45 days.

Concierge

Any account that owns an estate, pays for an estate, or pays tier for more than half a region's worth of mainland parcels qualifies as a Concierge account.

With a Concierge account, you also have access to a special live chat area and phone number through the support portal

It is possible to have a basic account and still qualify for Concierge service.  Basic account holders can own estates and Private Regions, the setup and monthly costs for which are billed separately from land on the mainland (which can be owned only by premium and Congierge account holders). A basic account that satisfies the requirements for Concierge service described above qualifies as a Concierge-level Resident.

Scripted agent status

If you own a Second Life account that is primarily operated by a scripted agent, or "bot," you must identify it as a bot by setting its status on your Second Life Account page.

By identifying bots, you help us provide you with more accurate account statistics and inworld search results. For more information about bots and scripted agent status, see:

Inactive or canceled accounts

As long as you're in good standing with Linden Lab (not delinquent with billing or otherwise in violation of the Community Standards and Terms of Service) your Second Life account can remain inactive indefinitely. This means that your avatar and inventory will continue to be stored on the Second Life servers.

Canceling an account

If you're thinking about canceling your premium account, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you.

If you do decide to cancel your account:

  1. Log in to the Second Life website with your Second Life username and password.
  2. Go to the Cancel Account page.
  3. Click the Cancel Account button at the bottom of the page.

Your account will remain open until your billing review date, as account maintenance fees are paid in advance.

Re-activating a canceled account

If you have cancelled your account, you may be able to restore it, depending on how long ago it was cancelled. There is a US$9.95 reactivation fee for restoring an account.

Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable.

To start the process:

  1. Open a support case.
  2. Under What type of problem are you having? choose Account Issue.
  3. Choose Reactivate an old account.
  4. Enter the required information
  5. Click Submit.



Avatar Rendering Complexity

Avatar, Content Creation

 

 

What is Avatar Rendering Complexity?

Avatar Rendering Complexity is a numerical score representing how difficult it is to draw an avatar, ranging from a few hundred to hundreds of thousands. It is affected by your avatar's shape, clothing, and attachments. Since avatars are some of the most visually detailed objects in Second Life, avatars with complexity scores at the upper end of the range can severely impact performance of the Second Life Viewer. Being aware of your own complexity and that of those around you can be an important part of managing the performance of your viewer and how your avatar affects the performance of other Second Life Residents.

How can I determine the complexity of my avatar?

Whenever you change what your avatar is wearing, or add or remove one of your avatar's attachments, a small notice appears in the upper right corner of your screen to tell you your avatar's new complexity value.

If you don't mind that other Residents may not see your avatar and you wish to stop receiving these notices, you can disable the message Warn me if my avatar complexity may be too high in the Notifications tab of the Preferences window, which may be accessed by choosing Me > Preferences.

Why are some avatars solid colors and what is a JellyDoll?

Avatars can be rendered as solid-colored silhouettes (a special form of impostor we call a JellyDoll) if they exceed the avatar complexity threshold set by the Maximum Avatar Complexity slider in the Advanced Graphics Preferences window.  This greatly reduces that amount of work your computer must perform in order to draw complex avatars, resulting in improved performance.  

The default value of Maximum complexity is determined by your computer's specifications and what graphics level you choose, but can be adjusted manually in the Advanced Graphics Preferences window:

  1. Open the Preferences window by choosing Me > Preferences from the top menu bar.
  2. Click the Graphics tab of the preferences window.
  3. Click the Advanced Settings button to open the Advanced Graphics Preferences window.
  4. In the Avatar section of the Advanced Graphics Preferences window, adjust the Maximum Avatar Complexity slider to your preferred threshold.  You may move the slider all the way to the right to make the threshold unlimited.

There are other uncommon factors that can cause an avatar to be rendered as a JellyDoll, discussed in How can I examine complexity values?

If there are specific avatars you want fully rendered even if they are over your limit, you can right click them and select Always Render Fully. This specific allowance is only valid for the duration of your Second Life session, so you will need to re-apply it each time you log in.

Your own avatar is always rendered fully, even if you are over your own maximum complexity threshold.

How can I find out if the complexity of my avatar is too high?

If some of the people around you see you as a JellyDoll, their viewer reports that information to Second Life's servers. The servers will in turn send you a message to let you know in general terms whether or not you are being fully rendered by the Residents around you. This message appears as a notification that also includes your avatar's complexity score, and is updated when one of the factors changes significantly. 

No specific information is provided to you about which Residents are able to render your avatar, or what their maximum complexity settings are.

How can I examine complexity values?

You can view the complexity scores of avatars around you by activating a feature from the Advanced menu.  To use this feature, choose Advanced > Performance Tools > Show avatar complexity information from the top menu bar.

This displays three values as floating text above each avatar:

  • Complexity - The numerical complexity score of the avatar.
  • Rank -  How close the avatar is to your camera. The closest is "1", next closest is "2", etc...
  • Attachment surface area, in square meters - This value can, uncommonly, cause an avatar to be shown as a JellyDoll.

Each value is color coded from green to red to indicate how it relates to your own limits (values well under your limit are green, values at or over your limit are shown as red and may be in bold font). Values shown in gray are ones for which you have no limit, such as the complexity score of your own avatar.

This feature does not tell you how the complexity of your avatar relates to the limits set by those around you.  There is no absolute "good" or "bad" value for complexity; just a relationship between each avatar's complexity and the limits of those who are viewing it at any one time.

How can I reduce lag while still drawing other avatars?

You can reduce the performance impact of complex avatars without resorting to JellyDolls. The setting Max. # of non-impostors controls the number of avatars nearest to your camera that will be fully rendered; any avatars beyond that number will be drawn as an Impostor. An impostor is drawn with fewer lighting and texture effects, making them look less realistic (some people describe it as looking like a cardboard cutout). Impostors are also updated less frequently, which means their animations will not look as smooth as a fully rendered avatar.

Drawing more distant avatars as impostors does not improve performance as dramatically as the maximum complexity threshold, but looks better because the impostor avatars retain their visual appearance rather than becoming a solid-colored JellyDoll. You can use both methods together by setting your maximum complexity threshold fairly high, so that it affects only the most expensive avatars, while setting the maximum number of non-impostors so that only avatars nearest you are drawn in full 3D detail.

To access the Max. # of non-impostors slider:

  1. Choose Me > Preferences from the top menu bar.
  2. Click the Graphics tab on the Preferences window.
  3. Click the Advanced Settings button in the Graphics tab to open the Advanced Graphics Preferences window.
  4. Find and adjust the Max. # of non-impostors slider in the Avatar section.

Second Life User's Guide

Abuse and Griefing, Account, Avatar, Billing, Buying and Selling, Communication, Controls, Linden dollars (L$), Maturity, Navigation, Reference, Search

This article provides links to Knowledge Base articles that cover all aspects of Second Life.  Before reading this guide, make sure you are familiar with the topics covered in the Second Life Quickstart.

Getting contextual help

help button.pngEvery window has a help button (?) in the upper right corner. Click this button for detailed information on all the fields in the active window.  Alternatively, press F1 to get help.

Navigation

There are many ways to navigate in Second Life beyond basic walking and flying.

For additional information, see:

Communication

There are many ways to communicate in Second Life, including text and voice chat, instant messages (IMs), and even avatar gestures.  The following articles cover these topics in detail:

Viewing and interacting with objects

You can interact with many objects inworld, some of which may have media attached to them. A popular activity is inworld photography, with the Second Life Viewer's built-in snapshot tool.

Setting your preferences

The Second Life Viewer provides a rich set of preferences that enable you to customize your experience:

Customizing your appearance

In advanced mode, you can customize your avatar to your heart's content. In addition to switching between the provided avatars, the Viewer provides tools to change your appearance in myriad ways.

Everybody in Second Life has a username and can also designate a display name.  Your username is a unique identifier that you use to log in; your display name is for "show" only.  See the following article for more information:

Maturity ratings and adult content

All Second Life regions, search listings, and Marketplace listings have a maturity rating that designates the type of content and its suitability for different age groups.  The maturity ratings are General, Moderate, and Adult.  See the following articles for details:

Searching in Second Life

The Second Life Viewer has built-in search capability that enables you to search for people, places, things, and events inworld.  See:

Linden dollars and shopping

Shopping is one of the most popular activities in Second Life. You can buy virtual items at inworld stores and in the Second Life Marketplace, a web-based store. In both cases, you need to get Linden dollars to buy things.

For information on selling things in Second Life, see the Merchant's Guide.

Getting Linden dollars

To buy anything in Second Life, you need Linden Dollars (L$).  There are several ways to get Linden dollars, but the easiest is to click the BUY L$ button in the Second Life Viewer.   Before you can buy Linden dollars this way, though, you have to add billing information (such as a credit card) on the Second Life website.

Inworld shopping

The following articles provide information on shopping in Second Life:

For information on buying land, see the Landowner's Guide.

Second Life Marketplace

Marketplace is a website where you can buy virtual items you can use in Second Life.

For information on selling items in SL Marketplace, see the Merchant's Guide.

Using your inventory

Your inventory is the collection of items that you own in Second Life.  The following articles explain how to get the most from your inventory:

Socializing

Second Life is a very social place.  See the following articles for information on socializing inworld:

Groups

Second Life has a sophisticated group system that enables you to create and manage groups with shared interests.  See:

 

Dealing with trouble and getting help

Just as in real life, you sometimes have to deal with difficult situations and people inworld.  See the following articles for information on what to do:

See also: Abuse and Griefing.

Billing and account issues

See the following articles for information on managing your Second Life account and related billing issues:

Other topics

Graphics cards

Hardware and software, Reference
Tip: If you want to learn about whole systems that run Second Life well, see choosing a computer!

Graphics card basics

Your graphics card (also called a video card) is the hardware that creates the images shown on your monitor. This card does much of the work involved in calculating and drawing the 3D world for applications like the Second Life Viewer. As a result, your graphics card plays a crucial part in your Second Life experience.

To find out what kind of graphics you have, get your system info.

Important: Make sure your graphics card is Second Life capable! If your card doesn't meet our System Requirements, you may not be able to use Second Life at all.

Cost

While prices around the world vary, these days you can easily find a graphics card that exceeds our Recommendations — one substantially above the minimum Requirements — for US$50-100.

The Buying graphics cards page contains helpful suggestions from fellow Residents about where to purchase your card.

What to do if you're having graphics problems

 

Important: Always carefully follow the manufacturer's instructions. Consult the websites below for details and support.

On Windows:

Apple integrates hardware and software more closely than Windows. Problems are less likely, but there are fewer revisions and workarounds (provided through Software Update).

The following procedure, called a clean install, will often fix problems related to graphics cards and drivers:

  1. Download the latest graphics driver from the chipset manufacturer (ATI, Nvidia, or Intel), not the maker of your graphics card or computer. Save the file where you can easily find it, but do not install it yet.
  2. Run Windows Update and make sure your system is fully patched.
  3. Reboot your computer and enter Safe Mode by pressing F8 at the Windows logo screen.
  4. Uninstall your old video driver. On Windows XP use Control Panel > System > Hardware > Device Manager (steps will be different on other operating systems). Then open Display Adapters, right-click and choose Uninstall.
  5. Reboot your computer.
  6. If Windows displays a message that it found new hardware, do not let it automatically install drivers. Instead, run the installation program that you downloaded in step 1.
  7. Reboot your computer

You should now have a clean version of your video driver. If this doesn't solve the problem, try searching the Issue Tracker for known issues.

Note: Intel Extreme graphics are not compatible with Second Life. It may be possible for certain configurations of hardware and software to successfully run Second Life while using Intel Extreme graphics; however, these configurations are inherently unstable.

Note about NVIDIA drivers

NVIDIA graphics cards may cause driver-related problems. After installing the latest NVIDIA drivers, the Second Life® Viewer may crash with an error message that states: "Second Life is unable to run because your video card drivers did not install properly, are out of date, or are for unsupported hardware." This appears to be a problem with the NVIDIA drivers' initial installation: the first time the install process is run, something fails silently — a file or set of files doesn't copy properly, but the installer doesn't give you any notice that something went wrong.

There is a solution: ensure that all of your applications are closed, and install the NVIDIA drivers again. For some reason, the drivers almost always install correctly the second time.

If these steps do not solve your problem, please see NVIDIA's Driver Installation Hints.

Note about Windows Vista

Second Life requires that the Windows drivers for the system's graphics card fully support the OpenGL graphics standard. Any graphics card whose installed driver does not support OpenGL detects as a "GDI Generic" instead. This message means that Second Life has detected no hardware with OpenGL support.

It's up to the graphics vendor (Nvidia or ATI) to provide drivers that support both OpenGL and your operating system. As of this writing, we have successfully run Second Life on Vista under several PCs equipped with Nvidia's Geforce graphics cards.

If you receive this message under Vista, are running graphics hardware that meets our Minimum System Requirements, and can't find a driver provided by your graphics vendor that provides OpenGL support, you'll be unable to run Second Life under Windows Vista on that computer.

Buying clothing that fits your avatar

Avatar, Buying and Selling, Content Creation, Getting Started

As Second Life has evolved, so have the avatars that inhabit the Second Life world.  With the introduction of fitted mesh technology for avatars, it has become more complicated to determine whether or not a piece of clothing will display properly on your own avatar.  This article will help you to determine whether your avatar is a Classic avatarStandard mesh avatar, or a custom/branded avatar, and which types of clothing will fit each.

Avatar types

For the purposes of fitting clothing, avatars can be classified into three categories:

  • Classic - Classic avatars are the original default Second Life avatars.  They have a modifiable humanoid shape, and can wear clothing in the form of textures and attachments added to that shape. Most of a classic avatar's appearance and clothing can be modified by pressing the Appearance button in the Second Life Viewer, but cannot take advantage of newer graphical features such as normal and specular maps.
  • Standard mesh - A standard mesh avatar is a classic avatar that is wearing a rigged mesh attachment, usually a full-body avatar, and whose classic body is hidden by a full body alpha mask.  It is classified as "standard" if it was created using the standard fitted mesh model available on the Second Life wiki.
  • Custom/branded - A custom avatar is a classic avatar that is hidden by a full body alpha mask and is wearing a customized rigged mesh attachment or attachments that otherwise replace the classic avatar body.  These avatars can come in a wide variety of shapes and sizes, and each model typically requires clothing specifically designed to work with such an avatar.

Which clothing fits which avatar types?

Clothing may be labeled in one of the following ways to indicate which types of avatars it is most likely to be compatible with:

  • Classic only - The "layer-based" textured clothing applied directly to classic avatars.  This clothing type only displays properly on classic avatars and is rendered completely invisible by the alpha mask worn by most mesh avatars.
  • Mesh only - An attachment that is designed to appear as clothing on a standard mesh avatar.  It may appear to be a layer-based texture, but does not work properly on classic avatars.  Mesh only clothing must be created outside Second Life in a 3D modeling tool.
  • Classic/Mesh - Attachments primarily designed for standard mesh avatars that can be made to work on a classic avatar.  In order to be classified as classic/mesh, the clothing must include an appropriate alpha mask designed to hide the affected parts of a classic avatar.
  • Branded - A catch-all term meant to encompass the many possible custom avatar designs.  Such avatars can typically only wear clothing specifically designed for that specific avatar; therefore each custom designed avatar and its compatible clothing may be considered a "brand".  Likewise, clothing designed for a custom avatar shape should not be expected to work properly with classic or standard mesh avatars, or even other custom avatars.

Determining your avatar type

If you are new to Second Life or rigged mesh avatars, you may have a difficult time trying to determine which type of avatar you are currently using.  Here are some tips on determining whether you have a classic, standard mesh, or custom mesh avatar:

General tips:

  • Check the name of your avatar or any notecards delivered with the avatar for details on how it was created and what type of clothing may be compatible with it.
  • Ask the merchant who sold the avatar which type of clothing works best with it.

Try on a piece of classic avatar clothing and see if it appears correctly

When all else fails, there are a few procedures you can try in order to determine which type of avatar you have.  Every avatar in Second Life has access to a shared library of items, some of which are outfits composed of clothing for classic avatars.  By trying on some classic clothing and observing the results, you can find out whether you have a classic avatar:

  1. Log into Second Life and open your inventory by clicking the Inventory button.
  2. Find the Library folder in the Inventory window and expand it by clicking the triangular arrow next to it.
  3. Expand the Clothing folder in the library.
  4. Expand the Boy Next Door folder inside the Clothing folder.
  5. Click the item called Boy Next Door Shirt and then press the Wear button at the bottom of the Inventory window.
  6. The shirt is then applied to your classic avatar shape. If you have a classic avatar, a gray shirt with blue stripes should appear on your avatar; if you have a mesh or custom avatar, the shirt will not appear on your avatar or may be partially obscured by the avatar's mesh body.

Determining whether you have either a mesh or custom avatar can be more difficult, since both are composed of 3D models created outside Second Life and use similar techniques for hiding the default classic avatar.  When standard mesh avatars become available in the inventory library, you may use clothing from those outfits in a technique similar to the method described above for determining whether you have a classic avatar.

Information for merchants

How to label your clothing for sale

In order to help shoppers find clothing that properly fits their avatars, merchants can label their merchandise as described above in Which clothing fits which avatar types?  To help with this, we provide label images for Classic and Mesh avatars, to be used with associated advertising.  Clothing for custom avatars should be similarly labeled by the seller as being compatible with a particular avatar brand.

To download these images using your web browser, click them to retrieve the full size image, then right-click the full sized image and select Save image as... from the right-click menu.
   

Marketplace instructions

 The Second Life Marketplace also provides fields for merchants to mark their clothing as compatible with classic, mesh, or branded avatars.  To edit these fields as a Marketplace merchant:

  1. Click My Marketplace and choose Merchant Home.
  2. On the left side of the page, click Manage listings.
  3. For each clothing or accessory item you sell under Manage listings, click Actions and choose Edit.
  4. On the Edit Item Listing page, you may check boxes under Clothing Works With for clothing that is compatible with Classic Avatars or Mesh Avatars.
  5. If you are selling a custom avatar, or clothing that works with a specific custom avatar, you can provide that avatar's brand name under Custom Avatar Brand and provide a URL with brand information under Brand URL.

Why create a brand to support clothing fit for your custom avatar?

Mesh avatars that are not built using the standard mesh model provided by Linden Lab can usually only wear clothing specifically designed for that custom avatar.  By creating a recognizable brand for each custom avatar you sell, you can help your customers identify which clothing and accessories will work with your products.  Branding could be described as a way to group together custom avatars and their compatible accessories in order to prevent customer confusion about what clothing will fit their avatars.

For example, if a merchant sells a custom avatar called Paper Panda, customers should look for clothing and accessories marked as compatible with the Paper Panda brand.  Attempts to wear clothing designed for classic, standard mesh, or other custom avatars would most likely yield disappointing results and wasted Linden dollars (L$).

 

Example situations for clothing merchants

The following examples cover some of the possible situations merchants may face when selling an item of clothing in Second Life, and provide suggestions on how to handle communicating what type of avatars each clothing item will fit.

If the clothing was developed inworld by clicking Edit my Outfit:

  1. On the Marketplace, mark this clothing as Classic avatars only.
  2. Inworld, convey that this clothing item only works on Classic avatars.
  3. In the clothing folder name, include the words "Classic avatars only" or similar. Linden Lab recommends this practice to help customers find compatible items in their inventories.

If the clothing was designed to fit the standard fitted mesh shape and you do not wish to make the clothing work on classic avatars or create the necessary alpha masks:

  1. On the Second Life Marketplace, mark the clothing as Mesh avatars only.
  2. Inworld, convey that this clothing only works on mesh avatars
  3. In the folder name, include the words "Mesh avatars only". LL recommends this practice to help customers find compatible items in their inventories.

If the clothing was designed to fit the standard fitted mesh shape, and has also been tested on a classic avatar with approriate alpha masks to make the clothing look correct:

  1. On the Second Life Marketplace, mark this clothing as Classic and Mesh avatars.
  2. Inworld, convey that this clothing works with both mesh and classic avatars, provided that classic avatars use the included alpha masks.
  3. In the folder name, include the words "Classic and mesh avatars". LL recommends this practice to help customers find compatible items in their inventories. We do not recommend using the words "all avatars" because this clothing will not necessarily work with custom avatars, and may not work with avatar types introduced by Linden Lab in the future.

If the clothing is mesh but was not designed to fit the standard mesh shape, and comes in preset sizes to match the variable size of classic avatars, including alpha masks where necessary:

  1. Some rigged mesh clothing pre-dates the fitted mesh feature in Second Life and has special sizing considerations. Merchants should take any steps they feel necessary to communicate proper fit for this type of clothing. Often, this type of clothing has been designed to fit classic avatars only.
  2. On the Second Life Marketplace, mark this clothing as Classic avatars only.
  3. Inworld, convey that this clothing only works on classic avatars.
  4. In the folder name, include the words "Classic avatars only". Linden Lab recommends this practice to help customers find compatible items in their inventories.

If the clothing was created for a specific custom avatar:

  1. On the Second Life marketplace, mark this clothing as Custom and convey which brand the clothing is intended for.
  2. Inworld, convey which brand the clothing is for.
  3. In the clothing folder name, and/or in a notecard, include information the customer needs in order to locate the branded avatar.

Premium membership

Account, Land
 

Benefits of premium membership

Premium membership provides the following benefits:

Upgrading to a premium account

To upgrade from basic to premium membership:

  1. Log into the Second Life website.
  2. On the left side of the screen, click Premium Membership
  3. The Change Membership Plan screen opens, displaying a chart of Membership plans and prices.
  4. Select Premium (choose from MonthlyQuarterly, or Annual billing options).
  5. Click Save Changes. Your new plan becomes effective at your next billing date.
Note: As a Premium member, you get a one-time bonus of L$1000 and receive a weekly stipend of $L300 and a 512 square meter premium tier bonus.  You may only receive the L$1000 upgrade bonus once per account.

Linden Homes

Linden Homes are ready-to-move-in homes that belong to a themed community and are available only to premium account members.

Note: Linden Homes are available only to users at least 18 years old.

For more information on Linden Homes, see:

Linden dollar rewards

As a premium member,  you get a sign-up bonus and a weekly stipend of Linden dollars.

Sign-up bonus

When you register for a premium account, you get a sign-up bonus of L$1,000, deposited directly into your Second Life account once your premium membership has been active for 45 consecutive days.

Weekly Linden dollar rewards (stipend)

As a premium member, you receive a weekly stipend of $L300, whether you log in or not. Stipends are paid every week by an automated process that runs on Tuesdays (PT).

Payments are based on information gathered from the database as of the preceding Monday. For example:

  • If you create a premium account on Monday, April 14, you will receive your first stipend on Tuesday, April 15.
  • If you create a premium account on Tuesday, April 15, you will receive your first stipend on Tuesday, April 22.
Note:Stipend payments may appear late in the day on Tuesdays or possibly not until Wednesday.

Stipends for old accounts

The stipend amount for older accounts depends on what type of account you have and its age.

Premium accounts created or upgraded from basic:

  • On or after November 1, 2006 receive L$300 per week.
  • Between July 21, 2006 and November 1, 2006 receive L$400 per week.
  • Before July 21, 2006 receive L$500 per week.

Certain old basic accounts get a stipend; basic accounts created

  • Before June 6, 2006 receive a stipend of L$50 per week, if they log in that week.
  • After June 6, 2006 do not receive a weekly stipend.

Premium virtual goods (gifts)

As a premium member, you periodically get an premium virtual good as a benefit. The premium virtual goods are designed by Residents commissioned by Linden Lab. 

How to get your premium virtual good

To get your premium virtual good, go to one of the inworld vending kiosks listed in the Second Life Destination Guide: http://secondlife.com/destinations/premium/gifts.  If you are logged in to the website, go tohttps://secondlife.com/destinations/premium/gifts instead.

To use one of the kiosks:

  1. Right-click the kiosk.
  2. Choose Buy. NOTE:You won't be charged—the item is free for premium account holders.

The item will then be transferred to your inventory.

The inworld vending kiosks only provide the latest premium virtual good. You cannot get older ones.

Object permissions on premium virtual goods

Premium  virtual goods are no modifyno transfercopy, meaning you can make copies but cannot modify or transfer the items.

For general information on object permissions, see Object permissions.

How to get help for premium virtual goods

Premium virtual goods are commissioned by Linden Lab and designed by Residents.  Please do not contact the creator for support.  Each premium virtual good comes with an FAQ notecard to help you get started and answer common questions.  

If you still have an unanswered question, email premium_feedback@lindenlab.com.  We will update the notecard as needed, but cannot provide individual responses.

Frequently asked questions

I didn't receive the previous virtual good, and the kiosk only provides the most recent one. Can I get the one I missed?

No, the premium gift vending kiosks only provide the current premium virtual goods. 

Can I take multiple copies of a good from the kiosk?

Yes! As a premium member, you can take as many copies of the premium virtual good as you like.

I accidentially deleted my premium virtual good. Can I get it back?

Yes. As long as the next premium virtual good has not been distributed, you can get it from an inworld kiosk.

Premium sandboxes

sandbox is an area put aside for building practice. Much like real sandboxes and conceptual sandbox games, these are spaces of creativity and chaos.  For more information on sandboxes, see Building tips.

Several sandboxes exist for specific purposes—such as the Weapons Testing Sandbox—but the majority are simply for regular building.  Signs within each sandbox area make it clear what kind of activities are allowed there.

Sandboxes usually have auto-return enabled to clean themselves several times a day; look for auto-clean information before building, so you aren't caught by surprise. Since sandboxes are experimental, they may also be unstable—be sure to take regular inventory backups of anything that's important.

Premium sandboxes are accessible only to Residents with premium membership.  Each sandbox is made up of four regions. Generally, there is one sandbox per Linden Home continent.  

Find the premium sandboxes through the Second Life Destination Guide: http://secondlife.com/destinations/premium/sandboxes.

Other premium benefits

Premium membership also provide additional benefits!

Live chat support

Residents with premium accounts may initiate a live chat for support issues via the support portal. Basic accounts do not qualify for this kind of support.

Right to own land in popular mainland areas

Residents with a premium account can buy mainland parcels and need to pay a monthly tier when their land exceeds 512m².  For more information, see Land Use Fees.  

The mainland is the largest connected land-mass in Second Life, consisting of hundreds of regions connected to one another with roads, railroads and open oceans.  Being a premium member is a prerequisite for owning mainland parcels.

Immediate access to adult-only areas

Linden homes and some adult areas are accessible only to those 18 years and older. If you are 18 years or older when you sign-up for a premium membership you will automatically have access to these areas. For more information, see Age-restricted content and Accessing Adult land and content.

Increased number of group memberships

Residents with a premium account may be a member of up to 60 groups at a time.  Basic accounts may only join up to 42 groups.

Downgrading or canceling your premium membership

Downgrading from premium to a basic membership

To downgrade your premium or Concierge account to basic, follow these steps:

  1. Log into the Second Life website.
  2. On the lef side of the screen, select Premium Membership. 
  3. The Change Membership Plan screen opens, displaying a chart of Membership plans and prices.
  4. Select Basic Account.
  5. Click Save Changes. Your new plan becomes effective at your next billing date.

Warning: If you downgrade to a basic account, you will lose all the land you own, and you will no longer have access to your weekly Linden dollar stipend or live chat support.

Make sure to sell all your land before you downgrade!

You may also wish to check your group land contributions and make arrangements to keep your group's land holdings in good standing.

Note: If you are a member of more than 42 groups, you will not lose any group memberships when you downgrade.  However, you may not join any new groups with a basic account until you reduce your group memberships to fewer than 42.

Canceling your premium account

If you're thinking about canceling your account, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you.

You can always update or discontinue your membership plan by going to the Cancel Account page after logging in with your Second Life username and password. This link is also accessible through the Accountsection on the left of your Dashboard.

Once logged in, find the Cancel Account button at the bottom of the page. Your account will remain open until your billing review date, as account maintenance fees are paid in advance.

Tip: If you want to keep your name for possible future use but don't want to pay the US$9.95 reactivation fee, simply downgrade to a basic account.

You may still be charged for land

If you cancel or downgrade your account from premium, you may still be charged for your current month's land holdings.

As stated on the Land Pricing & Use Fees page:

Land use fees are billed based on the peak amount of land held during your previous 30 day billing cycle. This includes land parcels held and land tiers donated to groups... Peak usage is measured by the maximum amount of land you held — for any length of time — during your billing cycle.

Thus you are always charged for your premium membership and the maximum amount land you owned during the current billing cycle, regardless of whether you cancelled your account before the end of the month.

Note: When you cancel your account, it remains active until the end of your payment period. You may still log in and use Second Life during this time. For instance, if you buy a yearly Second Life membership and cancel it the next day, you are still be treated as a premium member for the next year!



Managing your parcel

Controls, Land

 How to join and split land

The steps below apply to joining or splitting both personally- and group-owned land.

Note: If you wish to make changes to group-owned land, you must be authorized to subdivide and join parcels.

 Splitting land

To subdivide one parcel into two parcels:

  1. Stand on your parcel. Select World Show Property Lines (or Ctrl + Alt + Shift + P). Your land boundary appears in red.
  2. Right-click the ground and choose Edit Terrain (or press Ctrl-5 on your keyboard). The Build Tools window opens.
  3.  Use your mouse to left-drag the yellow selection box around the part of your land you want to divide into its own parcel.
  4. With the land selected, click Subdivide under Modify Parcel
  5. A prompt asks you to confirm the split. Once you agree, your land is divided into two separate parcels.

Both parcels can have their own names, land options, and so forth, and will accrue traffic independently of one another.

 Joining land

You may combine two parcels into a single parcel if they:

  • Are in the same region. You cannot join land across a region boundary.
  • Have the same owner. You cannot join your group land to your personal land.
  • Share a common border.
Note: When you join land, the combined parcel takes its name, settings, and database ID from the larger of the two parcels. This may have an impact on search rankings, so proceed with caution.

To join two parcels:

  1. Stand on one of the parcels you wish to join to another. Select World Show Property Lines (or Ctrl + Alt + Shift + P).
  2. Right-click the ground and choose Edit Terrain or press Ctrl-5 on your keyboard.
  3. Use your mouse to left-drag the yellow selection box so that it spans the border between the two parcels you want to join.
    Tip: You must select land from both parcels that are to be joined, but you do not need to select the entirety of both parcels.
  4. In the Edit Terrain window, click the Join button under Modify Parcel.
  5. Right-click the ground and choose About Land to make sure that your settings are correct.

The smallest parcel you can create in Second Life is 16m2 (4m x 4m).

Transferring land between two accounts

To transfer a mainland parcel from one account you own to another, one account must sell the land to the other account for L$0. Keep in mind that both accounts must be premium accounts, and the account that ends up owning the land needs to have enough available land tier.

Important: Be sure that when you set the land for sale, you set it for the specific account you want to end up owning it — otherwise, anybody could theoretically swoop in and take the land you wanted your other account to have.

 How to get more prims on your land

Every parcel of land in Second Life can support a limited number of primitive objects, or "prims." The number of prims a parcel supports is directly related to its size; larger parcels are capable of supporting more prims. Under certain conditions, it is possible to increase the number of supported objects on a parcel. 

Simulator primitive usage

If you own more than one parcel in a region, the prim allowance of those parcels is a unified pool. For instance, if you own one parcel that supports 117 prims and another parcel in the same region that supports 33 prims, you have a total allowance of 150 prims on your land in that region. You can distribute your prims across your parcels however you see fit.

Note: You cannot share prim resources between parcels in different regions.

Object bonus (Private Regions only)

An object bonus is a multiplier for primitives allowed on any given parcel and may have a value between 1.0 (the default) and 10.0. Set at 1.0, each 512m2 parcel is allowed to have 117 objects. Set at 2.0, each 512m2parcel is allowed 234, or twice as many, and so on. The maximum number of prims allowed per region is 15,000, regardless of the object bonus. 

If you are the owner or estate manager of a Private Region, you can set a global object bonus for all parcels in the region. You may want to do this if you plan on building heavily in small parcels while leaving large areas of your region empty. To change your region's object bonus:

  • Select World > Place Profile > Region/Estate.
  • Make sure you are on the Region tab of the Region/Estate window.
  • Set an Object Bonus multiplier and click Apply.

Example: One regular region holds 15,000 prims. If you divide it into two equal parcels, each parcel can hold 7,500. If you set the object bonus to 2.0, each parcel shows that it can hold 15,000 prims. The region cannot hold 30,000 prims! In order for one of the parcels to hold 15,000, the other parcel must be completely empty. The "bonus" for one parcel equals the prims not being used on the other parcel.

Important: The object bonus setting does not increase the total number of prims the region supports; if the total number of prims in the region exceeds 15,000, no new objects will be allowed to rez, regardless of a local parcel's limits.
Warning: Once set, lowering the object bonus may cause objects to be returned or deleted.

 Managing objects on your land

The OPTIONS tab of the ABOUT LAND window has checkboxes for Object Entry:

This simply gives you, as a landowner, the ability to block other Residents' objects from coming onto your parcel.

You can also stop other Residents from building on your land by unchecking Everyone next to Build in theOPTIONS tab of the ABOUT LAND window. This prevents objects from being rezzed on a parcel.

If someone leaves something on your land that doesn't belong there, you can return it using one of the options below.

Manual returns

You can return any object on your land to the object's owner. Simply right-click the object and select Manage >Return

Returning groups of objects 

The ABOUT LAND window lets you pick whole groups of objects to remove at once.

There are three categories of objects, as listed in the Objects tab of the ABOUT LAND window (accessed by selecting World > Place Profile > About Land):

  • Owned by parcel owner: Objects owned by the landowner or deeded to the group.
  • Set to group: Objects owned by group members that have been set to the group.
  • Owned by others: Objects owned by people who are not in the group as well as objects owned by group members but not set to the group.

To remove all objects belonging to one of these categories, simply click the Return button next to the appropriate type of object.

About auto return

If a parcel is filled past capacity, it automatically returns objects. It starts with objects in the Owned by otherscategory, then returns objects that are Set to group, and finally returns objects Owned by parcel owner if need be. Auto return proceeds from the newest to oldest objects in each category.

You can also set auto return to automatically return any objects in the Owned by others group after a given number of minutes. You can find the auto return setting in the Objects tab of the ABOUT LAND window; it's the field labeled Auto return other Residents' objects (minutes, 0 for off). As the name implies, you should set this field to 0 to turn it off. Objects categorized as Owned by others (from newest to oldest) are auto returned before any objects belonging to the group. This helps prevent malicious users from trying to attack your build by bringing in their own objects.

When you enter a number for auto return, it is set instantly and retroactively, so entering 15 (for example) immediately causes any objects left for more than 15 minutes and marked as Owned by others to return to their owners. 

The Region/Estate Window

If you own or are an estate manager for a Private Region, you may return a single Resident's objects from the entire region using the following procedure:

 Parcel encroachment

Parcel encroachment occurs when:

  • Objects from a neighbor's land overlap or overhang onto your land.
  • Someone leaves objects on your land.
  • Governor Linden has land nearby that is filled with litter.

If your parcel is being encroached upon by overhanging objects, contact your neighbor—who probably doesn't realize that your property line has been crossed—and ask that the overhanging objects be moved or removed.

If someone has left a car or other object on your land, try the following:

  • Right-click it and select Manage > Return.
  • Contact the object owner about removing it.
  • You can also return objects by selecting World Place Profile About Land and clicking the OBJECTStab. Click the Refresh icon, select the Resident's name, and click Return Objects.

You also have the ability to stop objects from entering your land by unchecking the Object Entry checkbox forEveryone in the ABOUT LAND window's OPTIONS tab.

If you discover Governor Linden land on which auto return does not appear to be set, please submit a support ticket informing us of the situation.

If none of the solutions above work, send an abuse report by selecting Help > Report Abuse. As always, please provide us with as many relevant details as possible.

 Managing other Residents on your land

You can exercise your rights as a Second Life landowner by restricting access to your property.

Age restriction

You can restrict access to parcels and estates you own or manage based on whether users are over 18 years old and whether they have payment information on file with Linden Lab.

 

Important: If your land contains adult content, as defined by the Second Life Maturity Ratings, it is your responsibility to restrict access only to those who are at least 18 years old.

To restrict parcel access:

  1. Choose World >  Place Profile > About Land.  Alternatively, right-click on the ground and choose About Land.
  2. In the ABOUT LAND window, click the ACCESS tab.  
    Make sure Allow Public Access is checked.
  3. To restrict access to those who are at least 18 years old, under Restrict Access to Residents verified by, check Are age 18 or older.
  4. To restrict access to those who have registered a payment method (such as a credit card or PayPal) with Linden Lab, under Restrict Access to Residents verified by, check Payment Information on File.

Allowing access for specific avatars

If you wish to allow only certain avatars on your land:

  1. Right-click your parcel of land and choose About Land.
  2. Click the ACCESS tab.
  3. Select the Group checkbox to restrict access so only group members may enter. (Go to the General tab and click Set to select or change this group.)
  4. Alternatively, click Add under the Allowed Residents field. The CHOOSE RESIDENT window appears.
  5. Using the three tabs in the CHOOSE RESIDENT window, you may Search for specific Residents, addFriends (from your list) or add nearby Residents (using the Near Me tab). 
  6. For each Resident you wish to add, highlight the Resident's name and click Select.

 Hiding avatars and restricting sounds

Second Life provides several features to provide parcel owners:

  • Ability to hide avatars on a parcel from those outside the parcel and vice-versa. This feature enables you to hide avatars and their activities and conversations from those outside a parcel and vice-versa.
  • Ability to restrict sounds emitted by avatars on the parcel.

To set these features for a parcel, you must use Second Life Viewer 2.8 or later, or a compatible third party viewer. However, if a parcel has hidden avatars or has restricted avatar sounds, you are affected regardless of which Viewer you are using.

Hiding avatars on a parcel may be useful for:

  • Meetings and classrooms - when you want to meet with people without being observed or overheard by others on the region.
  • Home dressing rooms - you can experiment with clothing, skins or avatars outside your neighbors' view.
  • Store dressing rooms - retail establishments can provide areas in which customers can try outfits, skins and avatars without exposure to other shoppers.
Warning: Adult activities are not allowed on parcels in General regions, regardless of whether the parcel has hidden avatars. On Moderate land, such activity is only permitted privately, behind closed doors. For more information, seeMaturity ratings.

Restricting sounds on a parcel may prevent them from disrupting an immersive experience or being used for griefing. Enabling this feature is analogous to muting all cell phones in a theater. It may be used to minimize unwanted distractions in performance settings.

 Hiding avatars

The owner of a parcel (or, for group-owned land, a group member with the necessary rights) can hide avatars and their chat from those outside the parcel. By default, parcels DO NOT have hidden avatars.

When enabled:

  • Those outside the parcel can't see avatars on the parcel and vice-versa.  Other objects are not affected (EXCEPTION: vehicles ridden by hidden avatars are also hidden.)
  • Those outside the parcel can't see nearby text chat from those on the parcel, and vice-versa.
Group text chat is not affected.

To be clear, when a parcel has avatars hidden, anyone outside the parcel cannot see (or communicate with) those on the parcel; conversely, if you are on the parcel, you can't see (or communicate with) anyone outside of it. The communication restrictions apply only to nearby (regular) chat, not group chat.

The world map and mini-map are unaffected. LSL sensors function normally, and detect the presence of avatars on parcels with this setting enabled.

To hide avatars on a parcel:

  1. Choose World > Place Profile > About Land or right-click on the parcel and choose About Land.
  2. Click the OPTIONS tab.
  3. Clear the Allow other Residents to / See and chat with residents on this parcel checkbox. By default, this checkbox is selected.

 

 

 

 How to know when you are on a parcel with hidden avatars

An icon in the navigation bar shows the status of this setting for the current parcel: The icon appears when you are on a parcel with hidden avatars, and will not be displayed otherwise.

The Places Profile window displays the same icon.

 LSL

Pass the PARCEL_DETAILS_SEE_AVATARS parameter to llGetParcelDetails(), and it will now return an integer flag indicating if the avatars are hidden for the parcel.

 Restricting avatar sounds

Hiding avatars on a parcel does not affect voice chat, nor does it affect gesture and object sounds. To restrict these sounds to a parcel:

  1. Choose World > Place Profile > About Land or right-click on the parcel and choose About Land.
  2. Click the SOUND tab.
    • To restrict gesture and object sounds to this parcel, select Restrict gesture and object sounds to this parcel.
    • To restrict nearby voice chat to this parcel, select Restrict Voice to this parcel.

Second Life Viewer 2.8 gives you the ability to restrict avatar sounds emitted on a parcel, which include sounds from:

  • Gestures
  • Sounds played from inventory
  • Scripts on attachments

You can set a parcel to allow sounds to be played by everyone (the default), only by group members, or by no one.

Note: This feature actually "mutes" sounds (prevents them from playing), in contrast to the procedure described above in Restricting sounds to a parcel, which merely restricts them to the parcel.

To restrict sounds from avatars on a parcel:

  1. ChooseWorld > Place Profile > About Land or right-click on the parcel and choose About Land.
  2. Click the SOUND tab.  By default, avatar sounds are not restricted, and the Everyone checkbox is selected.
  3. To permit sounds to be played by
    No one: Clear both the Everyone and Group checkboxes.
    Group members only: Clear the Everyone checkbox, leaving Group selected.

Freezing, banning and ejecting

Freezing, banning and ejecting are tools landholders may use to deal with troublemakers on their property. To freeze, eject, or ban someone, you must either own the land or be a member of the group that owns the land and be authorized to Eject and freeze Residents on parcels and Manage parcel Ban lists.

 Freezing someone

  1. Right-click on the avatar and select Freeze.
  2. Select Freeze from the list of options that pops up.

You may also release a frozen avatar with Unfreeze from this list. A frozen avatar cannot move, interact with objects, or chat but can still send and receive IMs.

 Ejecting someone

  1. Right-click on the avatar and select Eject.
  2. Select Eject from the list of options that pops up.

You may also choose to save time with Eject & Ban, which does both at once.The avatar is ejected from your land onto an adjacent parcel.

Denying access to specific people (banning)

If the person is on your land, you may wish to follow the Eject procedure above using the Eject & Ban option.  Otherwise, follow this procedure:

  1. Right-click your parcel of land and choose About Land.
  2. Click the ACCESS tab.
  3. Click Add under the Banned Residents field.
  4. Type in the name of the Resident you wish to ban and click Go.
  5. Click on the Resident's name and click Select.
  6. You may enter additional names or click Close.

A banned person cannot move onto or over your land (at less than 800m above the ground level) and sees a barrier of red lines, stretching upwards, that says "Access Denied." (Other Residents who are not allowed on land but not explicitly banned must be at least 50m above the ground.)

Tip: If you find ban lines unsightly, you can hide them by disablingWorld Show Ban Lines.

Script Use

You can use scripted objects to enhance your land ownership tools. Generally, such scripts should:

  • Provide adequate warning to the undesired Resident.
  • Only work within the property lines (this includes projectiles that cannot operate beyond the parcel boundaries).
  • Not be excessive in the removal of the unwanted Resident. Pushing an avatar off the property or teleporting them home is generally acceptable; intentionally applying a script to disrupt someone's Second Life connection or online status is not allowed.

Scripts or no scripts, you cannot use land ownership as a way to unfairly restrict another Second Life Resident's personal freedoms.

Combat

To allow combat on your land, open the ABOUT LAND window (World > Place Profile > About Land), click on the OPTIONS tab, and uncheck Safe (no damage).

Whenever you enter a parcel where combat is permitted, a heart indicator appears in your navigation bar, along with a percent meter indicating your current health: 

Tip: If you do not see the combat indicators, right-click on your navigation bar and select Show parcel properties.

 

Blocking SLurl access to your land

If you do not want to allow other Residents to enter your land by using SLurls, you have several options for diverting or blocking such attempts. Accessing a location with a SLurl is the same as trying to execute a direct teleport to that location; as a result, any setting that blocks or redirects teleports to your land works the same way against SLurls.

Private Region owners

As the owner of a Private Region, you may set up a telehub to collect all incoming teleports to your region, including teleports that come from a SLurl. For more information about setting up a telehub, see Telehubs and direct teleport.To block all teleports to your estate (consisting of one or more Private Regions), you can disallow public access:

  1. Choose World Place Profile > Region/Estate.
  2. Click the Estate tab.
  3. Uncheck Allow Public Access.

If you disallow public access, only the Residents on your Allowed residents and Allowed groups lists are allowed to teleport to your estate. 

Land parcel owners

You may also control teleport access at the parcel level by changing your parcel's Teleport Routing settings:

  1. Stand on your parcel and choose World Place Profile About Land.
  2. Click the OPTIONS tab on the ABOUT LAND window.
  3. Choose an option from the Teleport Routing dropdown menu:
    • Blocked prevents any attempt to teleport to your parcel. Any Resident who tries to teleport onto your land is diverted to the nearest available parcel instead.
    • Landing Point diverts any incoming Resident to a specified landing point on your parcel.

Setting a landing point

  1. Stand on the location on your parcel where you want to make a landing point and choose World Place Profile About Land.
  2. Click the OPTIONS tab on the ABOUT LAND window.
  3. Select Landing Point from the dropdown menu under Teleport Routing.
  4. Press the Set button.

Problems accessing land

There are several reasons you may experience trouble accessing land owned by yourself or others:

  • If there is a rolling restart going on, the region your land is in may be temporarily offline. Check the status blog.
  • The region you're trying to enter may be full. Take a look at the region on the World Map to see how many green dots are on it.
  • Check the ABOUT LAND window's OPTIONS tab to see if Teleport Routing has been set to Blocked. If so, you might be able to get around this by teleporting into a neighboring parcel and walking or flying in.
  • Your account may be delinquent. Check by viewing your Account Summary in your Dashboard (shown by clicking Account on the left).
  • It's possible that the estate owner has changed the access permissions or that the region has been taken offline due to issues with the owner's account. Contact the estate owner to find out what's going on.
  • Your maturity settings may not accord with the region's maturity rating. For more information, see 
    Maturity ratings.

If other avatars are having trouble accessing your land:

  • In the ACCESS tab of the ABOUT LAND window, make sure either Allow Public Access or Allow Group Access are enabled, or that individual names are added to the Allowed Residents list. If you choose to limit access to a certain group, make sure your friends are in the group!
  • If you want your friends to be able to teleport onto your land, make sure that Teleport Routing is enabled in the OPTIONS tab of the ABOUT LAND window.
  • If your land is in a Private Region, verify that the region either has a Telehub set up or has Allow Direct Teleport enabled in the Estate tab of the Region/Estate window.
  • Residents who cannot enter your land should check their maturity settings in the Preferences window. For more information, see Maturity ratings.

The About Land window

Landowners can select and display a variety of online media content including web pages, movies, images, text documents and audio. Currently, the displayed media is entirely non-interactive, meaning you cannot click web links, use scroll bars, or press buttons on web pages displayed on parcels.

The MEDIA tab of the About Land window contains many options for displaying media on your land in Second Life. To access the About Land window for a parcel of land, right-click the ground and select About Land. You must own the parcel, or have sufficient group abilities on a group-owned parcel to modify the land's media settings.

  • Type - This dropdown menu allows you to override the media you would like to play on your land. Use this option if the media type is set incorrectly or set to No Content. The text to the right of this dropdown box displays the media's MIME type.
  • Home Page - Address of the media you would like to show on your parcel. For example,http://secondlife.com is the URL for Second Life's Knowledge Base. Set the Media URL by pressing the Set button and entering the new URL into the SET MEDIA URL window.
  • Description: Enter a description of your Media URL. 
  • Replace Texture - Objects using this texture show your movie or web page after you click the play arrow. To change the texture, click the box containing it.
  • Size - Allows you to define the size of the displayed media, in pixels. This option is not available for video media.

Control other features in the SOUND tab:

  • Sound: Restrict gesture and object sounds to this parcel - Enabling this means an avatar needs to be on this parcel to hear gesture and object sounds originating from within it. This is useful if you have environmental ambience like birdsong and don't want to disturb the neighbors, or if you have an Adult-rated establishment and prefer that passerby don't hear sexually explicit noises. As cautioned above, maturity ratings take precedence.
  • Avatar Sounds - By default, avatar sounds are not restricted, and the Everyone checkbox is selected. To permit sounds to be played by
    • No one: Clear both the Everyone and Group checkboxes.
    • Group members only: Clear the Everyone checkbox, leaving Group selected.
  • Voice
    • Enable Voice - This is turned on by default and means people on this parcel can use voice chat to communicate. However, if voice is disabled at the estate level (in World > Region/Estate then clickEstate tab), this and Restrict Voice to this parcel will be grayed out.
    • Restrict Voice to this parcel - Similar to Restrict gesture and object sounds to this parcel, enabling this prevents voice chat from being heard by avatars unless they are on this parcel. Good if you want to have a spatial voice chat in the open yet maintain some privacy.

The Tools window

There are two media-related options available in the General tab of the Tools window, accessed by right-clicking an object and selecting edit. Select an option from the dropdown menu next to Click to:

  • Play: When the object is clicked, it acts as a play/pause button for the parcel's media stream. The same effect can be achieved by pressing the Play button in the lower-right corner of your Viewer.
  • Open: When the object is clicked, your browser of choice (the Viewer's media browser or an external web browser, depending on your Preferences; see below) attempts to open the parcel media URL.
Note: This option will not work on a movie media type, which alwaysfunctions as Play parcel media if the media is not already playing on your Second Life viewer.

The Preferences window

The Setup tab of the PREFERNCES window (Me Preferences) allows you to choose your default media browser for Second Life:

  • Use my browser (IE, Firefox, Safari): If you select this option, all web hyperlinks in Second Life open in your computer's default web browser (Firefox, Safari, Internet Explorer).
  • Use built-in browser: If you select this option, web hyperlinks in Second Life open inside Second Life's media browser. Use this option to view web content without switching away from the Second Life Viewer.
    • Enable plugins: Check to enable the built-in web browser to run plugins such as Flash.
    • Accept coolies: Cookies are bits of info stored by websties, used for a number of purposes, including personalizing content. If you have privacy concerns, reject cookies by unchecking this option.
    • Enable Javascript: Check to enable the built-in web brower to run Javascript on web pages.
    • Enable Web proxy: Check to set a web proxy to access Second Life in the Proxy location field. Enter the port in the port number field.

The Sound & Media tab includes a checkbox to Allow media to auto-play. If you check this box, media automatically plays when you enter a parcel with a media URL and media texture set. Otherwise, you have to play media manually.

The Media Browser window

The media browser is a specialized Mozilla web browser you can use inside Second Life. It does many of the same things a normal web browser can do; type in a URL and press Go to navigate to a new web page. TheBack and Forward buttons help you navigate between previously-visited pages, and the Reload button refreshes your currently viewed media. The media browser also has a few buttons that are specific to Second Life:

  • Send Current Page to Parcel: When pressed, this button replaces your current parcel media URL with the URL loaded in the media browser. You must own the land you are standing on, or have sufficientgroup abilities on group-owned land in order to use this button.
  • Open in My Web Browser: Pressing this button opens the current media browser URL in your computer's default web browser (Firefox, Internet Explorer, Safari). You may wish to use this option if web content is not displaying properly inside Second Life.
  • Always open in my web browser: If you check this box, web URLs always open in your computer's default browser. You can reverse this setting on the Setup tab of the PREFERENCES window.

 

Buying land

Buying and Selling, Land
 

Overview

Why buy land?

Owning land can be one of the most exciting and rewarding experiences in Second Life.  Once you become a landowner, you truly become a part of the Second Life community, and can create and keep things inworld that will be there when you return.

Your own land is a space you can customize however you want, and a canvas where your creations can come to life. Land in Second Life is a place to call home, where you can invite friends to hang out, hold events, and more. You can use many of the virtual items you purchase in Second Life—like clothes, accessories and cars—anywhere. But if you purchase a house, a garden, or an entire forest, you're going to need somewhere to put it: your own plot of land!

Types of land

How to buy land

There are several ways to buy land:

  • Buy a parcel on the mainland if you have a premium account.  You get a free Linden Home with a premium account, which is a great way to get started with land ownership.  See Linden Homes for more information.
  • Buy an entire region (a private island).  

Instead of buying land, you can rent land:

Buying mainland

Linden Lab does not usually set land for direct sale on the mainland. However, there are two special cases in which you can obtain mainland parcels from Linden Lab: 

  • Auctions: Linden Lab regularly auctions mainland parcels via Second Life Land Auctions.  Land owned on the mainland is subject to a land use fee (also known as a tier fee), which is a monthly charge in addition to premium membership.
  • Abandoned land:  In some special cases, Linden Lab sells abandoned mainland parcels to individual Residents. For more information, see Abandoned land.  Remember that you can buy land from your fellow Residents, and if you want a whole region to yourself, you can buy a Private Region from the Land Store.

Land owned by Governor Linden named "Protected Land" will not generally be  terraformed or sold to Residents.

Requirements

To purchase mainland land in Second Life, you must have a premium account with current payment information on file, and your account must be in good standing. You may also be required to have a clean disciplinary record.

As a premium account holder, you have 512 square meters of tier, that is the ability to own 512 square meters initially.  For more information, see Land tier.  A premium account also provides many other benefits.  For more information, see Premium membership.

Buying Private Regions

A private region is a 256m x 256m piece of virtual land. Regions run on a single server and have their own set of controls beyond those provided to mainland parcel owners.

For more information see:

Requirements

By purchasing a Private Region, you are agreeing to pay the initial setup fee, plus monthly service fees for as long as you own the region. You are also agreeing to a restocking fee if you cancel your order.  You will be charged the setup fee once the order is completed. Monthly fees begin 30 days from the date you complete your purchase.

Procedure

Once you find the land you want, buying it is easy:

  1. Right-click the parcel you want to purchase.
  2. Choose About Land.
  3. Click the Buy Land button.
  4. Review the purchase information.
  5. Click OK.

Additional tips

The following tips will help you purchase land wisely and confidently:

  • Make sure you know exactly what you're purchasing! Press Ctrl-Alt-Shift-P on your keyboard to toggle parcel boundary lines.
  • Right-click the parcel to bring up the About Land window, which shows you the land's Area in square meters.
  • Look at the About Land window's General tab to see if objects are included in the sale.
  • Check the Parcel land capacity entry in the About Land window's Objects tab. This indicates how much land impact the land can support before it stops allowing new objects to enter..
Important: If you don't own the land yet, the Region capacity entry is not a measure of the object usage you will receive!
  • If the Advanced menu is active, try hiding objects by pressing Ctrl-Alt-Shift-1 on your keyboard to make sure there isn't a hidden "hole" in the property that you are unwittingly purchasing with the rest of the land.
  • Make sure you're happy with the overall shape of the land. Most land in Second Life can only be raised 4m above or below its original position, and the previous owner may have already reached that limit. 

Land tier

Land tier (often simply referred to as "tier) is a key concept of Second Life land ownership.  "Tier" refers to the maximum amount of land you can own on the mainland, measured in square meters (m2).  A premium account includes of 512m2 tier, which can be used for a free Linden Home. Thus, the minimum tier that anyone can have is 512m2. 

Note: Tier is not the land itself. It's your potential container to own land.

"Available tier" or "free tier" (free meaning "remaining" not "free of charge") refer to the remaining, potential land you can own, not counting land you already own. For example, "My tier is 1024m2. I own a 256m2 parcel, so I have 768m2 of free tier. If I buy a 384m2 parcel, that leaves me with 384m2 of tier that's available."

Think of it like this: each land parcel is a building block like Lego (larger parcels are bigger blocks), and tier is a box. Buying land "fills the box with blocks."

Example

For example, if you have "4,608m2 of available tier" — the premium account's included 512m2 + 4,096m2 additional tier level — then you can own any combination of land parcels up to a total of 4,608m2. So owning a 1,024m2 parcel + a 2,048m2 parcel + a 1,536m2 parcel = 4,608m2 which completely fills your tier.

Land use fees

If you need more land, you must upgrade. Use the Land Use Fees page to update your tier level. Upgrading to a higher tier increases your land use fees, but you get a bigger "box for blocks." Increasing your tier level is sometimes called "tiering up." You are notified when purchasing a land parcel if buying it will increase your tier.

Tier is connected to but not the same as land use fees. You pay land use fees for tier. Tier is not a currency like Linden dollars. This is especially important for new landowners to understand, as some experienced Residents use the term inaccurately. It's accurate to say "I pay for tier," or "I pay tier fees," but not  "I pay tier."

Log into your Second Life account summary to manage your land use fees and land. Land use tiers and pricing are shown in the Land Use Fees page.  

Any tier beyond the first full region is assigned in half-region increments at a rate of US$97.50 per half region. A higher level appears in your land use fees when you upgrade beyond a full region on the mainland. If you sell the land and move back to a tier of one full region or below, the system automatically tiers you down.
 

Note: Private Region (island) fees are charged independently, and do not affect your land tier level. 

 

Exceptions

Note the following exceptions to the general rules stated above:

  • You can own a private estate yet not have a mainland tier.
  • Group-owned land gets a 10% bonus tier.  See Group-owned land for more information.
  • Some Resident-owned private estates have their own distinct tier systems which are not part of Linden Lab's land use fees. If you are renting from such an estate, contact the owner or another appropriate Resident directly for assistance.

Finding land to buy

The inworld Search tool enables you to browse and filter a comprehensive database of real estate listings. Simply follow these steps:

  1. In the Viewer, choose World > Search.
  2. Choose Land & Rentals from the dropdown menu at the top of the Second Life Search window. You can search by keyword or leave the Search field blank.
  3. Click Search. A list of classified real estate ads appears.
  4. In the lefthand column, select For Sale.
  5. If you wish, filter your results by customizing theArea and Price fields and by indicating what kind of land you wish to buy in the Type dropdown menu. The filters update the listings automatically.
  6. Click on a listing to view more details. When you find a property that interests you, click Teleport to go explore it!
Tip: Looking for land on the mainland near you? Select World > World Map to open the map, then select the Land for Sale checkbox. Nearby land for sale is highlighted on the map.

Second Life's Auctions also list land parcels up for sale to the highest bidder. Auction parcels can sell for Linden Dollars (L$) as well as US dollars (USD$).

Land sales in Private Regions

The mechanics of buying and selling land in a Private Region are very similar to the process on the mainland. However, there are a few key differences that buyers and sellers should take into account when making a land transaction in a Private Region.

Similarities

Differences

  • Parcels in Private Regions are governed by covenants. A covenant is a kind of contract, defined by the owner of the Private Region, to which you must agree before buying the land. It may outline details such as local theme, rental fees, architectural regulations, and rules of behavior.
  • Land purchased in a Private Region does not count against your land use tier, however the owner may charge you a fee for continuing use of the land.
  • The Private Region owner may evict you from your parcel in a Private Region at any time. Private Region owners have absolute power over their estates and are within their rights to reclaim land as they see fit. Make sure to read your region's covenant closely for terms of use before you buy your parcel.
  • Private Region owners have use of the Region/Estate window which includes such region access options as:
    • Access restricted to Residents based on payment status
    • Region maturity can be set to General, Moderate, or Adult
Tip: If a region owner changes the maturity setting for their region, it may affect who can access your parcel and view search listings made from it. Read the region covenant and communicate with the region owner (or estate manager where applicable) to avoid any disruptions to your parcel settings or access.

Land object capacity

The number of objects (prims) that can exist on a region is restricted due to technology limitations.  The corresponding calculation for mesh objects are different.  See Calculating land impact for more information.

Overview

Each region of 256m x 256m (65536 square meters) supports a land capacity of 15,000. Divided evenly, this means that each region has a capacity of approximately 0.229 per square meter. In practical terms, this means a standard 512 square meter parcel can support up to a capacity of 117, a 1024 square meter parcel can support up to 234, and so forth.

More than one parcel in a region

All parcels belonging to the same owner (or group) in the same region share their land capacity.  You can view this represented as Region capacity in the About Land window. In this way, it is possible for the Parcel land impact number to be higher than the Parcel land capacity number.

To view the About Land window, stand on a parcel and select World > About Land. For information about objects on the land, select the Objects tab in the About Land window.

Vehicles and parcel limits

Objects that are Selected / sat upon do not count against the Parcel land capacity. This allows vehicles to pass freely through parcels that might not otherwise be able to support them. Remember that a Region can only support 15,000 objects, regardless of parcel settings- if a Region is full, you cannot drive a vehicle into it.

Object bonus factor

In Private Regions, the owner may set a Object Bonus to increase the land capacity of each parcel. This setting multiplies the number of capacity each parcel can support by the Bonus Factor. It is important to note that this does not increase the maximum capacity supported by the Region, which means that not all parcels in the Region will be able to reach their listed maximum capacity.

Uploading a mesh model

Content Creation
 
Note: This is a basic walkthrough of how to upload a model. For full details on the parameters available for uploading a model, see Model Upload UI reference.
Update: Viewer version 3.8.1.303230 modified the mesh importer to (optionally) improve debug output, perform name-based LOD association, and handle models with many materials.  For additional information on this update, see the official Second Life Viewer release notes.

 

Prerequisites

Before you can upload mesh objects, you must:

  • Have payment information on file. You can add payment information by visiting the Billing Information section of your Second Life account page.
  • Have at least one compatible COLLADA (.dae) file on your computer. You can create your own by using most popular 3D software packages, or, if you have the appropriate rights, you can download models created by other 3D artists from online repositories. Try our sample content page for a free model if you're just getting started.

You may check your mesh upload status at any time by visiting your account page on the Second Life website.

 

Cost to upload

There is a Linden dollar fee to upload a model; the fee depends on the model's complexity.

GETTING STARTED: Uploading your first model

If you're new to uploading mesh models to Second Life, here's a quick and easy set of instructions to get you started. Don't worry about the myriad of controls in the upload window for now; they're for Residents who want fine control over their model's appearance and physics. For a more detailed breakdown of the upload procedure, keep reading below.

To upload a mesh model:

  1. Choose a .dae file stored on your computer by choosing Build > Upload > Model. If you don't have any models on your computer, you may download some from the sample content page.
  2. Preview your model's automatically generated levels of detail on the Level of Detail tab by clicking High, Medium, Low, and Lowest. Notice how the object's complexity is reduced at each level.
  3. Click the Physics tab and choose Lowest from the dropdown menu in Step 1: Level of Detail.  Step 2 and Step 3 are not required.
  4. Click the Upload options tab and check the boxes for any additional features on your model, such as textures.
  5. Click Calculate weights & fee, then review the resource weights, land impact, and Linden dollar upload cost of your model.
  6. Click Upload to upload your model to Second Life.
Tip: To avoid spending Linden dollars while experimenting with uploading models, you may wish to use the Second Life Beta Grid (Aditi). The Beta Grid allows you to test new features and experiment with potentially costly designs in a safe environment, using a copy of your Second Life account. Actions taken on the preview grid cannot affect your inventory or L$ balance on Second Life's main grid.

 

Step 1: Choose a model to upload

Second Life accepts COLLADA (.dae) models, which can be edited and created in many popular 3D modeling packages. If you do not currently have any COLLADA models on your computer, you may download some from the sample content page.

To begin uploading a model:

  1. Choose Build > Upload > Model...
  2. Select the .dae file on your computer and click Open.
  3. In the Upload Model window, enter a suitable name for your model in the Model name field.
  4. If your model includes textures, check the Textures box underneath the Preview pane to make sure the textures are displayed properly.

 

Step 2: Define visual levels of detail

Upload Model - LOD.png

Levels of detail determine what your model looks like from various distances. As you get farther away from a model, it renders in less detail to boost visual performance. Second Life generates these lower detail models by default, but you may use this step to tweak each level or even upload your own lower detail models. You can preview your model at any level of detail by clicking High, Medium, Low, or Lowest.

While previewing your model at each level of detail, you may change the parameters used for simplifying it from your original model if you chose Generate from one of the Source dropdown menus. For full details on Triangle Limit and Error Threshold, see Upload Model UI reference.

Uploading your own LOD files

You may upload your own simplified models by choosing Load from file from the Source dropdown menus. You may wish to create your own lower-detail models in order to preserve critical details that may be lost during the automatic simplification process.

 The mesh uploader uses very strict naming rules for these custom LOD files:

  • File names ending with "_LOD2" must be used for Medium level of detail
  • File names ending with "_LOD1" must be used for Low level of detail
  • File names ending with "_LOD0" must be used for Lowest level of detail
  • File names ending with "_PHYS" must be used for the model's physics shape

Additionally, material names must match exactly between each level of detail.  Some 3D modeling programs such as Blender automatically change material names to prevent duplication when multiple versions of a model are loaded into the same scene.

Material names are sorted alphabetically upon importing a model from the 3D modeling program of your choice, and may not retain the order they had in the original model.  If material order is important to your model, you must name them accordingly.

For more detailed information on uploading mesh models with multiple materials, see Uploading a multi-face mesh on the Second Life Wiki.

Note: If you need to upload an old model that does not conform to these LOD naming rules, you may enable the debug setting called ImporterLegacyMatching in the Second Life Viewer.  Access the Debug Settings window by choosing Advanced > Debug Settings from the top menu bar.

Step 3: Define the model's physics shape

Upload Model - Physics.png

A model's physical shape, as interpreted by Second Life's physics engine for calculating collisions, can be different from its visual shape. For example, you may wish to simplify a very complex vehicle into a square physical box shape, which allows you to have a visually complex vehicle that requires comparatively little physics computation and does not overtax the region's ability to process moving physical objects. You may upload your own physics representation as a .dae file or you may use Second Life's analysis and simplification tools to generate a physics shape automatically.

The quickest way to generate a physics model for your object is to choose Use Level of Detail and select a level of detail from the dropdown menu. This creates a physics model based on one of your model's visual levels of detail. Remember that lower physics costs are desirable, so choose the lowest level of detail that reasonably represents the shape of your model.

You do not need to complete Step 2: Analyze or Step 3: Simplifiy unless your physics model is extremely complex or shows red lines in the preview window. For advanced information on usage of the physics analysis and simplification tools, see Upload Model UI reference.

 

Step 4: Upload options

Upload Model - Upload Options.png

Before you upload, make sure to include any necessary optional parameters on the Modifiers tab:

  • Scale: Changes the base size of your model. Increasing the scale increases the resource cost.
  • Include Textures: Includes any textures applied to the COLLADA model. The textures are automatically applied to the Second Life version of the model when it is uploaded.
  • Include Skin weight: Includes any skin weight information in the COLLADA model. This option only applies to models that are meant to move and flex with your avatar when worn as avatar attachments.
  • Include Joint positions: Includes joint position information from the COLLADA file. This option only applies to models that are meant to alter an avatar's joint positions when worn as an attachment.
  • Pelvis Z Offset: Changes the vertical positioning of a rigged model.

 

Step 5: Calculate weights & fee

When you click Calculate weights & fee, Second Life calculates the download, physics and server weights of your model in order to determine its land impact and Linden dollar upload cost. The base Linden dollar cost to upload is L$10 plus L$10 for each texture applied to the model, and an additional cost based on the complexity of the model.
For more information about weights and land impact, see Calculcating land impact.

Step 6: Upload

When you upload a model, it appears in the Objects folder in your inventory. As with all objects in Second Life, you can then drag it from your inventory to the ground, or you can wear it as an attachment.

 

Bonus section: Rigging options

Upload Model - Rigging.png

Rigged models allow you to represent your avatar skeleton as a mesh that conforms to your joints and motions. This means that you can wear a rigged model that changes the length and orientation of your avatar's limbs and animates accordingly.

If your COLLADA model contains joint position and skin weight information, you can preview how it will look with an avatar's default idle animation by checking the Skin weights box underneath the Preview pane.

 

Wearing a model with rigging

You may wear a rigged model by right-clicking it in your inventory and selecting Wear. You may often wish to pair a rigged model with an alpha mask to hide your avatar's normal shape.

Filing an abuse report

Abuse and Griefing, Maturity
 

When to file an abuse report

Abuse occurs when someone violates the Second Life Terms of Service (ToS) or the Community Standards (CS). Every Resident agrees to abide by these rules upon joining Second Life. Some special areas, such as Infohubs, have additional restrictions called the Welcome Area Guidelines.

Whenever you see one of these rules being broken and you believe it to be intentional or malicious, everyone present at the scene should file an abuse report. If there are multiple incidents, file multiple reports.

File reports on any abuse you witness in addition to abuse that targets you personally. Not every Resident is aware of the abuse-reporting system or remembers to use it, so please help out your fellow Residents! Reports from multiple people underscore the seriousness of an incident.

More tips:

  • If you're being pushed or thrown around by scripts, right-click on an object and choose Sit Here. This stops you from being moved.
  • On combat/damage-enabled land, shooting someone with a weapon is not abuse. Look for a little red heart in the menu bar, which indicates your health. If you can see it, you're in a valid combat zone, and weapons fire is permitted. Your avatar can't die permanently: even if you lose all your health, you will simply be teleported back to your home location. Using weapons on non-combat land is usually abuse unless the landowner has clearly allowed it, for example in a role-playing game.
  • If a friendship has gone sour, block the person and remove him or her from your friends list. This will also remove any permissions you may have granted them, like the ability to track you on the map.

How to file an abuse report

To file an abuse report, do any of the following:

  • Choose Help > Report Abuse from the menus at the top of your Viewer window.
  • To directly report another Resident, right-click their avatar and choose Report 
  • To directly report an object, right-click the object and select Manage > Report Abuse.

The REPORT ABUSE window opens, displaying a snapshot of what is onscreen at that moment and the relevant identifying information if you selected an avatar or object.

  1. If the snapshot helps clarify the issue, check Use this screenshot. Screenshots can be very helpful visual evidence; include them whenever appropriate.
  2. If the report is about an avatar or object , click the button to fill in the relevant information automatically.
  3. Click Select category and choose a category. If you don't see a category for the particular incident you're reporting, use Select Category > Other and explain in the Details field.
  4. The Location of Abuse field is filled in automatically with your current location. Change to specify a different location.
  5. In the Summary field, write a concise, one-line summary, much like an email subject line. Be brief yet precise.
  6. Use the Details field to give as much pertinent information as possible to help Linden Lab assess the incident.
  7. Click Report Abuse to submit the abuse report.
Tip: If you don't know the offender's name, choose "Governor Linden" as a placeholder and explain in the report details.

What happens when an abuse report is filed

You receive an automated response by email. If you need to add more information after submitting a report, please submit a new report. We try to resolve abuse issues as quickly as possible, but response times vary depending on the number of backlogged abuse reports. For privacy reasons, we are unable to share the details of an investigation into an abuse report.  Once your report has been submitted, we'll take it from there.

Often all it takes to curtail an issue is an official warning. In most cases, a Resident who violates our Terms of Service and/or Community Standards is given several opportunities to rectify his or her behavior before banishment occurs. In all cases, the Resident's discplinary record is reviewed to determine an appropriate response. Serious abuse may result in account suspensions or permanent bans. The length of a suspension is determined by the nature of the abuse, previous violations, and how many people are affected.

Tip: If abusive behavior is persistent, file abuse reports for each incident. The disciplinary process works only if we are made aware of ongoingly abusive behavior.

Retracting an abuse report

If you file an abuse report and later realize that it was made in error, file a new abuse report stating that you do not want the initial one investigated. Provide any other information you think might be useful.

How to report an underage Resident

The Second Life Terms of Service require all Residents be at least 16 years old, with the exception of 13-15 year old Residents restricted to the estate of a sponsoring institution. For more information, see Teens in Second Life.

If you find someone under 16 years of age outside the estate of a sponsoring institution, here's what to do:

  1. Make sure the person has actually admitted underage status in his or her own words in inworld chat (for example by saying, "I'm fourteen"). We cannot accept hearsay, rumors, or admissions made on external instant messaging programs or any areas outside of Second Life.
  2. Inworld, use Help > Report Abuse to bring up the abuse report tool.
  3. Click Select category and choose Age.
  4. Enter the required information as indicated, and please be specific. If you recently heard an underage admission in chat, copy-and-paste the snippet into the Details field. If it happened earlier and you don't have a chat record, just recite as much as you remember to help us understand what to look for.
  5. Click the Report Abuse button and our Abuse Team will investigate it and take appropriate action. Thanks for your help.

If the report is valid, Linden Lab puts the account in question on hold and requests age verification by email.

To get the account off hold, provide a legible copy of a government-issued identification document (state ID, driver's license, passport, military ID, birth certificate) that clearly indicates the account holder's name and date of birth. This is the only type of identification acceptable for establishing age eligibility. You may send your ID via a support case, fax, or postal mail.

The age verification process is usually resolved within a week. We do what we can to keep your accounts active in Second Life.

Abuse through voice chat

If someone is harrassing you through voice, the best solution is to block this person. You can file an abuse report, but it's difficult to provide concrete evidence in such situations, since there are no IM or chat transcripts. For commonsense reasons, we cannot accept recordings of voice chat made by other programs or by holding a tape recorder up to your speakers.

There are a couple of ways to mute voice chat inworld:

  • Right-click on the avatar and choose Block.
  • Click the People button at the bottom of the Viewer to open the PEOPLE window. Open the NEARBY tab, select the avatar, and choose Block/Unblock.  A small red icon will appear next to their name.
Note: If you IM with, pay Linden dollars to, or give inventory to someone you have blocked, he or she is automatically un-blocked.

For more information, see Blocking.

Text chat and instant messages

Communication, Social

There are several types of instantaneous text communication in Second Life:

  • Local text chat, where everyone nearby inworld sees what you type.
  • Instant message (IM), where only the recipient sees what you type.
  • Group text chat, where everyone in a group to which you belong sees what you type (if the moderator allows it).  
Note: Text chat and instant messages are not encrypted.

This article explains text chat and IMs. For more information on group text chat, see Group moderation.

 Using text chat

To text chat, click the Chat button (by default in the lower toolbar) or choose Communicate > Chat

How to stop the typing animation

By default, when you type text chat, an animation plays so that your avatar appears to be typing in mid-air with an accompanying typing sound. 

To stop the typing animation and sound:

  1. Choose Me > Preferences
  2. Choose the Chat tab.
  3. Deselect Play typing animation when chatting.

Text chat emotes

You can add emotional nuances to text chat by using emotes. The following emotes affect text chat.

/me

Beginn a line of chat with /me to phrase it from your perspective. For example, if your display name is "Professor Doc" and you enter:

/me feels delighted to emote

It appears to everyone as:

Professor Doc feels delighted to emote

/shout

Type /shout before text chat to "shout" something.  The text will be seen by everyone within a 100m radius.  You can also shout by completing your line of chat with Ctrl + Enter ↵.  

Additionally:

  • The text in the NEARBY CHAT window is preceded by "shouts:".
  • Your avatar plays a shouting animation.

For example, if you type

/shout Over my dead body!

The NEARBY CHAT window shows:

shouts: Over my dead body!

/whisper

Type /whisper before a line of text chat to "whisper" something.  The text will be seen only by those within a 10m radius.  

Additionally:

  • The text in the NEARBY CHAT window is preceded by  "whispers:".
  • Your avatar plays a whispering animation

For example, if you type

/whisper I don't think so...

The NEARBY CHAT window shows:

whispers: I don't think so...

Text chat distance limits

How far away your text chat is seen depends on the type of chat and whether  you use an emote:

  • Normal text chat has a range of 20 meters; that is, you must be standing within 20 meters of the source to hear the chat. To use normal text chat, input your text into the chat field, then press Enter.
  • Shouted text chat has a range of 100 meters.
  • Whispered text has a range of 10 meters. 
  • Instant messages, group chats and friend conferences have no distance limitations. The recipients will see the text regardless of where they are inworld.

Automatic text chat translation

You can set up the Second Life Viewer to automatically translate text chat into the language of your choosing. You must set up an account with Google or Bing to enable text chat translation.  Previously, Google provided free translation services, but this has now ended, and you must establish your own account with Bing or Google which may incur a cost.

Choose Me > Preferences > Chat, then click Chat Translation Settings to display the CHAT TRANSLATION SETTINGS window.

 

Sending instant messages (IMs)

Instant messaging (IM) is a private way to communicate with individuals or groups to which you belong. You can IM any Resident, no matter where they are, inworld or offline, at any time, in contrast to local chat which is limited to those inworld at the same time.

How to start an IM conversation

Start an IM conversation with a person in any of these ways:

  • Right-click a nearby avatar and choose IM.
  • Alternatively:
    1. Mouse over a nearby avatar
    2. Click  
    3. Click
    4. Choose IM.
  • Click the People button in the toolbar, then in the NEARBY or MY FRIENDStab:
    1. Double-click a person's name.
    2. Choose IM.
    3. Mouse over a name
    4. Click  
    5. Click 
    6. Choose IM.
  • In a person's profile:
    1. Click
    2. Choose IM.
  • Click  to open the Search window, then:
    1. Select People in the dropdown.
    2. Enter your search term and click Search.
    3. In the search results, click  IM under the desired person.

To put more than one person in the same IM conversation, see Group IM sessions.

Getting IMs when you are not logged in

By default, if you get an IM and are not logged in, Second Life emails the IM to you offline at the email address specified in your contact information. You can change this preference in your Second Life dashboard or the Viewer.

On the Web:

  1. Log in to your dashboard.
  2. On the left, click Account, then click Contact Information.
  3. Enter your current password for verification purposes. 
  4. Check or uncheck I would like to receive offline IMs via Email.
  5. Click Save Changes.

In the Second Life Viewer:

  1. Choose Me > Preferences.
  2. Click the Chat tab.
  3. Select Email me IMs when I'm offline.

Replying to IM emails

If you reply via email to an IM, the original sender receives an IM. You still receive the forwarded IMs the next time you log in (up to 25), but you do not see any replies you've made via email. When replying to an IM by email, the message is limited to 1023 characters, and you must reply within five days.

Group IM sessions

As a member of a group, you send IMs to everyone in the group.  To do this, double-click your group's name in the People window to open an IM session with all online group members or choose Communicate > My Groups.  For more information, see  Group moderation.

Ad-hoc conferences

In addition to individual and group IMs, you can also create an ad-hoc IM conference among a set of your friends.

To start an ad hoc IM conference:

  1. Click the People button on the toolbar.
  2. Click the MY FRIENDS section.
  3. Use Shift-click or Ctrl-Click to select friends for your IM conference.
  4. Click the IM or Call button.
  5. Type something in the IM chat box to start your IM conference.
  6. Press your Enter key.
Note: Ad-hoc conferences are limited to twenty participants.

IM backlogs

If you receive an IM and are not logged in, the IM goes into a "backlog" that appears as a set of notification icons in the upper right of your Viewer when you log in.

The backlog can contain up to 25 IMs, including inventory transfers, group invitations, and group notifications. If someone gives you an inventory item (generating an IM message), the message lands in your inventory's Trash folder, and you can rescue it when you return. If a scripted object sends the inventory, it is deleted immediately.

Second Life retains IMs in the backlog for 31 days. If you do not log in within 31 days to view your IMs, they are no longer available.

Scripted objects limit

An object may send up to 5000 IMs per hour. 

Chat and IM logs

By default, Second Life automaticallys saves local chat and IM conversations to log files on your hard drive.

Log files

Log files are saved to a location that depends on you operating system:

  • Windows XP: C:\Documents and Settings\Username\Application Data\SecondLife\Avatarname\chat.txt
  • Windows 7 and Vista: C:\Users\Username\AppData\Roaming\SecondLife\chat.txt
  • Mac OSX: Users/Username/Library/Application Support/SecondLife/Avatarname/chat.txt

Where Username is your system account name and Avatarname is your Second Life username.

Important: You may need to enable your file browser's ability to view hidden files to access your chat logs at their default location. 

Changing log file location

To change where chat log files are stored:

  1. Choose Me > Preferences on the menu bar.
  2. Choose the Privacy tab.
  3. The Location of logs field shows the path to the chat log file. 
  4. Click Browse to change the location.
  5. Click OK.
Note: This does not change the location of your existing log files. To keep appending to your current logs, move them to the new location.

Additional chat log settings

In this window, you can also set the following options:

  • Save nearby chat logs on my computer - whether the Viewer saves nearby text chat logs.
  • Save IM logs on my computer - whether the Viewer saves IM chat logs (both one-on-one and group chats).
  • Add timestamp - Inserts the time and date on each line of logged chat.
  • Add datestamp to log file name - Appends the date to the name of the log file.

Password and account information

Account

What to do if you forget your password

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

What to do if you forget your Second Life username

The username you created during registration is required to login to the Second Life® virtual world. If you forget your username, you can retrieve it:

  • From your welcome email
  • From the Second Life website
Note: If you forgot which email address you used when you registered, you can find out on the Contact Information page. You must have either your username or email address to recover your account credentials.

Retrieve your name from your welcome email

You provided an email address to register your account. A welcome email containing the Second Life username you created was sent to this address. To locate the email:

  1. Log into your email account and search your archives for "second life".
  2. Look for an email with your username in the subject line: "Welcome to Second Life, YOUR NAME!"

Retrieve your name from the Second Life website

Warning: If you registered multiple Second Life accounts with the same email address, you will be able to retrieve the username of only your first account. This is a known system limitation. Before you ever have to use this form, write down your usernames somewhere you'll remember!

If you have forgotten your username or password:

  1. Click Login on the Second Life website.
  2.  Click Forgot your login information?
  3.  Under Forgot Your Name? enter your email address.
  4. Click Forgot Account Name.

Your Second Life name will be sent to you shortly. 

How to change your password

You can change your password, along with other account-related information, on your Dashboard. To view your Dashboard, log in and select My Dashboard from the dropdown menu under Me. Click the Account section on the left of the Dashboard to expand it; then click Change Password.

Your Second Life account is linked with an email address of your choosing, which is where things like announcements from Linden Lab and offline instant messages (if you have those enabled) are delivered.

How to change your email address

You can easily change your email address on the Second Life website:

  1. Login to your Dashboard.
  2. On the left, click Account, then click Change Email Address.
  3. Enter a new email address after Enter your new email address.
  4. Confirm your new email address by entering it again after Confirm your new email address.
  5. Click Save Changes under Confirm your new email address.

Shortly afterwards, your old email address will also receive a "Second Life Email Changed" email to confirm that the change was done by you, the actual account holder.

Tip: Keep your account safe! Don't give your password out, and make sure your web browser's address bar shows secondlife.com to prevent being phished.

What to do if your account is compromised

Your account may have been compromised if:

  • You can't access your account.
  • You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

Buying Private Regions

Buying and Selling, Land

 

 

Private Region types

Undeveloped regions are delivered completely empty of objects and ready to be built and shaped to your liking. Themed regions contain a ready-made build which has been optimized to get you started on your new land in minutes, and which can be futher modified to your liking. All themes are available as Full Regions, and most as Homestead Regions. Due to the amount of land capacity they use, themed regions are not available as Openspace Regions.

The table below explains the different types of Private Regions available for purchase in the Second Life® virtual world.

  Full Regions Homestead Regions Openspace Regions
Description The premier region product which offers the highest performance. Lower performance than a Full Region and intended for low-density rentals, quiet residential, or light commercial use. Available only to Residents who own at least one Full Region. Intended for very low-impact scenic use such as ocean, forest, or countryside.  Available only to Residents who own at least one Full Region.
Size 65,536 m2 65,536 m2 65,536 m2
Setup fee

US$600 Undeveloped

US$629 Themed

US$600 Second Life Skill Gaming

US$225 Undeveloped

US$250 Themed

US$150
Monthly maintenance

US$295 Undeveloped or Themed

US$345 Second Life Skill Gaming

US$125 US$75
Land capacity 15,000 3,750 750
Max. avatars 100 20 10
Script limits N/A TBD TBD
Habitation allowed? Yes Yes No
Rental allowed? Yes Yes No
Events & classifieds? Yes Yes No
Conversion to Full Region allowed? N/A Yes Yes

Purchasing from the land store

Note: To purchase land from the Land Store, you must have billing information on file.  Add billing information on your billing information page.
  1. Log into the Second Life Land Portal.
    Tip: Read the introduction explaining the difference between developed land and undeveloped land. The former is great for a quick start, while the latter is the choice if you want to create everything from scratch.
  2. Click either Buy an Undeveloped Private Region or Buy a Themed Private Region. If you don't need the amount of control and space that comes with a region, you can choose to Buy Mainland.
  3. You are presented with thumbnail images and descriptions of several appealing choices. These are all starting points for your creative vision, and you can always reshape your land later. 
  4. Click Continue to proceed.
  5. Use the comparison details on the "Land Detail" page to decide whether you want a Full Region, Homestead, or Openspace. Click Choose under your selection to continue.
    Note: You can only purchase a Homestead or Openspace region if you own or are also going to buy one or more full regions.
    EXCEPTION: Educational institutions.  See Information for educators.  
  6. On the "Name your land" page, type a name in the Create a Region Name field and click Check Availability. If your selected name is not taken, you can proceed.
  7. Region Coordinates are automatically filled in; these coordinates are where your Region will be physically located on the World Map. If you'd prefer to override them, click [change], then click a map square that isn't crossed out in red. You can click the arrow buttons to look at different areas on the map. You can also search for another region to be near (for example, one that a friend or colleague owns).
  8. Take a few seconds to fill out the brief survey at the bottom.
  9. Click the Add to Cart button.
  10. Once all details have been successfully verified, you can shop for more regions (same steps as above) or click Proceed to Checkout.
    Note: You may have up to 10 items in your cart at once. Items don't stay in your cart forever; they stay in your cart until you or someone else buys them. A region is held as yours for 30 minutes after your last activity in the Land Store. If someone else buys it (or a neighboring region) after those 30 minutes have elapsed, it will appear in your cart as unavailable.
  11. On the "Real Estate: Shopping Cart" page, click Place Order to confirm your purchase.
Note: Orders totaling more than US$10,000 can't be processed through the Land Store. If you're planning on buying more than US$10,000 worth of land, consider making multiple orders.

Delivery

Once your region purchase is complete, you receive an email with the details. A new region is generally delivered within 15 minutes. Occasional service updates may affect that time, so see the Second Life Grid Status Reports page if it's taking longer than expected.

Maturity ratings

New regions are delivered with a default maturity rating of Moderate. You can customize this using the Region/Estate tools:

  1. From the Viewer menus, go to World > Place Profile > Region/Estate.
  2. Click the Region tab.
  3. From the Rating dropdown, select either or Adult.
  4. Click Apply.
Note: If your region is Moderate or Adult, only Residents, including yourself, who have set their maturity preference correctly will be able to access the region. Otherwise, if they try to enter, they'll be prompted either to set their preferences or be age-verified. See Maturity ratings for more information.

Guidelines for naming Private Regions

Follow these guidelines when naming your Private Region (island) or estate.

Private Region or estate names:

  • Must not already be in use.
  • Must be more than 2, but less than 26 characters (spaces count).
  • Must contain three words or less.
  • Must use only alphanumeric characters (no punctuation).
  • Must not be the name of a real life city (however "New York Island" or "Los Angeles City" are fine).
  • Cannot include SL, Linden, Linden Lab, Second Life etc in the name.
  • Must comply with General maturity rating guidelines. 

Do not use the following as a Private Region name or estate name:

  • The name of another person to the extent that it may cause deception or confusion.
  • A name which violates any trademark right, copyright, or other proprietary right.
  • A name which may mislead other users to believe you to be an employee of Linden Lab.
  • A name which Linden Lab deems in its discretion to be vulgar or otherwise offensive (obscenities in any language and however spelled; language that is racist, sexist or otherwise derogatory in nature).

Linden Lab reserves the right to change Private Region and estate names as we see fit.

Ordering adjacent regions

It is possible for two people to order adjacent Private Regions. The first person must:

  1. Order a Private Region, then log into the Second Life website and click the Land Manager tab.
  2. Click the My Regions tab.
  3. Click the estate name of the estate for which you want to allow neighbors.
  4. In the Allowed Neighbors column, click the edit link for a specific region.
  5. Type the name of the Resident you want to allow as a neighbor, then click Add.
  6. Click Close.

The second person must

  1. Order a Private Region as described in Purchasing from the land store.
  2. During the ordering process, you may place your new region adjacent to the first person's region.

Private Region customizations

Initial customizations

With your region order, you can specify the following customizations:

  • Name: You can select a unique name when creating the region. See the Guidelines for Private Region Naming for details.
  • Terrain shape: You can select from one of the six predesigned templates (including flat green land and open water).
  • Estate: You can assign your region to its own estate or to an estate you already own (with other Private Regions owned by you). Your Estate tools allow you to control settings for more than one region at once.

Customizations after purchase

As estate owner, you have access to the Region/Estate menu (under World > Place Profile). This provides you with several other options to customize your region:

  • Water height: You may specify the height sea level reaches on your region.
  • Terrain textures: You can use almost any texture for terrain. You can specify low-resolution textures as well as high-resolution textures and configure the elevation range at which they shift from one to another. There's more information on terrain textures in the Estate Tools article.
  • Fixed sun position: You can lock the sun at a specific time of day or night.
  • Terraform: You can lower or raise your terrain 100m from the height at which it was created. This is usually sufficient for nearly any type of terrain (including very dramatic cliffs).
  • Custom terrain files: You can save your terrain to a .RAW image file, edit it in a program such as Photoshop, and upload it back into Second Life to make wide-sweeping changes to your Region's terrain instantly.
  • Agent limit: You may control how many avatars can visit your Regon at the same time, anywhere from one to over one hundred.
  • Parcel activity: You can decide whether to allow renters to sell their parcels to other Residents, and whether they can subdivide the parcels they rent.
  • Teleport routing: You can use a telehub to force Residents to land at a specific location in your region, or you can allow direct teleporting so Residents can use landmarks or the world map teleport wherever they like.
  • Access: You can close your Private Region to everyone except your friends and colleagues, or you can open it to everyone in Second Life! You may also ban specific Residents by name if they cause trouble.

Renting a region for a special event

Got a plan for a large event and need a temporary place to have it? Linden Lab offers temporary Full Region rentals. Rental amounts are to be paid in full at the beginning of the rental period.

Rental rate

Land rental rates are different depending on whether you want to rent Private Regions or space on the mainland.

  • Private Regions are US$50 per region per day.
  • Mainland regions are L$4,000 per region per day.
Note: You must have a premium account to rent mainland regions. You can rent a Private Region with any account type.

Mainland rental regions are Iridium, Osmium, Palladium, Platinum, Rhodium, and Ruthenium (named after the platinum group metals.)

Details

  • Reservations must be made 2 weeks in advance and are on a first-come first-served basis.
  • Residents must include a full description of the event when applying.
  • Minimal rental period is 3 days.
  • Residents are allowed to terraform the land and do not incur tier fees for temporary ownership of the land.
  • Residents cannot transfer the land during the rental period.
  • The original state of the regions will be saved immediately before the rental period. At the conclusion of the rental period, the regions will be restored.

More information

If you're interested in renting, please submit a Land and Region Issues ticket with the Region Request field set to Region Rental from our Support page.

Additional information you'll need to submit includes:

  • The number of regions you want
  • Rental start and end dates
  • Whether or not you need to be able to terraform the regions
  • A full description of your event

Invoicing for special orders

If you are an educator, non-profits organization, Resident under 18 years old or a business entities that requires a formal invoice, then place your order for private regions with the Special Island Order Form.

Use the special order form under these conditions:

  • Orders for eligible educational institution or not-for-profit. There is an educational discount available, and your status as an educator or non-profit does require verification.
  • For all under 18 Resident, non-Linden Home, land orders (requires parental/guardian approval if under 18). Note: users under the age of 18 cannot purchase Linden Homes.
  • Any order requiring an invoice (payments by wire transfer, check or credit card). Specifically for business entities requiring a formal invoice/receipt or PO# type process. PO# not required at the time of ordering.

If your purchase does not fall into these categories, then place your order at the Land Store.
 

Note:
  • All orders placed through the Special Island Order Form require advance payment of six or twelve months maintenance fees.
  • If you are approved for the discount, maintenance fees are added to your island order invoice based on the payment cycle chosen at a rate of 147.50 per month.
  • Payment is made from the invoice which is issued upon the delivery of your island. Your first invoice will include both the setup and the first cycle of maintenance.

Where to get an invoice

Second Life offers the invoicing option though the special orders selection in the Land Store. You can also access invoicing directly from specialorders.secondlife.com.

Verification information

You need to provide the following information to use the invoicing option. Please read the guidelines below carefully. If your questions are not answered by this document, please submit a Support ticket to request explanation (include "Education" in the ticket summary).

Note: Second Life cannot provide invoicing option to Individuals, including educational professionals who wish to purchase a region for personal use or developers who wish to purchase a region for an institution.

Approval and Private Region delivery

Submitting an order does not obligate you to pay immediately; payment is made once the Private Region has been delivered and the invoice sent.

  • When you place the order, you receive a sales order confirmation. This is merely an order confirmation, not a notice of delivery.
  • Once you place the order, your order enters the approval queue.
  • Once the order is approved, you receive an approval email and your order is placed in the delivery queue.
  • After approval, delivery time under normal circumstances is 10-15 business days.

You cannot make a payment until you receive an invoice, which you then have 30 days to pay. Invoices for maintenance are emailed when the payment schedule is ready for renewal.

Warning: Late payment may result in the closure of your Private Region and the loss of any inventory it contains.

You have access to your account in Netsuite (Second Life's special orders system) through the special ordering website.

Note: Netsuite is a different website than secondlife.com.

In your Netsuite account, you will be able to:

  • View your sales order.
  • Add your credit card information.
  • Pay your invoice with a credit card.

Payment Information

You may pay via check, credit card or wire transfer. We neither accept Paypal nor use funds from your Second Life account to pay for your invoiced Private Region order.

Note: Currently, VAT is not added to our invoiced orders, but we will inform you if this changes. Find out more about VAT and Second Life in Account balance.
Wire Transfer

See Account balance for more information on paying by wire transfer. You must pay your bank's wiring charges, which are added to your invoice total. Be sure to reference your invoice number in the wire details.
 

Credit Card

To pay by credit card:

  1. Log into your Netsuite account. You are directed to menu options.
  2. Select Make a Payment. All outstanding invoices appear.
  3. Move to the bottom of the page, where you may add your credit card information for payment of the invoices you select.
Note: The list of outstanding invoices is not the sales order document.
Check or Bank Draft

Please submit a check or bank draft to:

Linden Research Inc
Dept. 34109
PO Box 39000
San Francisco CA 94111
USA

Those who use Purchase Order numbers should send us the required vendor forms for completion. We will add the PO# to the invoice as soon as we receive it.

Other useful information:

  • Federal Tax ID#: 94-3364615
  • VAT #: EU826011179

How to improve Viewer performance

Troubleshooting

General tips for boosting performance

Tip: Maintain your computer by:

  • Routinely removing unwanted files and programs from the system.
  • Defragmenting your disk drive regularly.
  • Using anti-Malware software to remove spyware, virues, and other malware.

For other suggestions see Six ways to speed up your PC.

Follow the recommendations here to improve overall performance of Second Life and address many common problems.

The basics

  • Make sure your computer meets the Minimum system requirements. It's best to exceed them to prevent bottlenecks, since they are the bare minimum required to run Second Life. A slower processor, older video card, or low memory can contribute to slow framerates.
  • Make sure you have working drivers for your video card. Search the SL Forum for posts on your video card. The latest driver is not always the best.
  • Make sure your firewalls are properly configured. See Using Second Life with a firewall for more information.
  • Check to see if your hard drive light is showing a lot of activity. If it is, your system may be running low on memory and using hard drive swap space instead, which is significantly slower.

Based on statistics collected by Linden Lab:

  • If you are using Windows 8, make sure you have upgraded to Windows 8.1.  Our statistics show that Second Life crashes half as often on Windows 8.1 compared to Windows 8.0.
  • If you are using Mac OSX, upgrade to 10.9.3.  Our statistics show that 10.9.3 crashes one third less than 10.7.5.
  • Use a 64-bit version of Windows if you can.  Even though we don't offer a fully 64-bit viewer for Second Life as of July 2014, our statistics show that Second Life running on 64-bit operating systems crashes half as often as on 32-bit systems.
Important: Second Life allows but does not support wireless connections. Always use a hardwired connection if possible.

 

Optimize your display preferences

Optimize your preferences to help Second Life run more efficiently. Try the following:

  1. Choose Me > Preferences 
  2. Click on the Graphics tab.
  3. Move the Quality and speed slider to Low
  4. Click the Advanced button 
  5. Move the settings on the Mesh detail sliders to "Mid" or "Low."

Autoplaying music and media can be very demanding on some PC equipment. Use manual play instead:

  1. Choose Me > Preferences Sound & Media 
  2. Deselect Allow Media to auto-play.

Review the rest of your preference settings disable any unused features:

  1. Choose Me Preferences or press Ctrl-P).
  2. Try disabling settings such as Play typing animationName tags, and Arrow keys always move me.

Even minor items can add up to significant improvements in performance.

For more information, see Setting your preferences.

Don't display extraneous things

Make sure your Viewer is not displaying unnecessary information that may reduce performance:

  1. Choose World > Show> Advanced Menu
  2. Choose Advanced > Highlighting and Visibility
  3. Select Hide Particles

Also:

  1. Choose World > Show 
  2. Disable Property Lines and Land Owners.

This will improve performance by eliminating gratuitous visual noise.

Manage your antivirus software

To prevent false cache virus alerts and improve texture cache performance, turn off virus scanning for the following directories and add them to the list of ignored (trusted) directories for Norton AntiVirus:

  • The Second Life skins directory, C:\Program Files\SecondLife\skins.
  • The Second Life cache directory. To determine this directory:
    1. Choose Me > Preferences.
    2. Choose the Advanced tab.
    3. Look for the Cache location setting.

See also Technical overview of Second Life security.

Troubleshooting tips

If you followed the advice above and are still experiencing performance problems, try the following.

  • Exit and restart Second Life. This often is enough to fix the problem.
  • Clear the cache. The cache is where the Second Life Viewer stores data on your hard drive for later retrieval. To clear the cache:
    1. Choose Me > Preferences.
    2. Click the Advanced tab.
    3. Click Clear Cache.
    4. After you're prompted, restart the Viewer.
  • Check the Lag Meter:
    1. Choose Advanced > Performance Tools > Lag Meter. The lag meter breaks lag down into Client, Network, and Server lag, with corresponding indicators for each lag type. 
    2. Click >> to reveal descriptions and advice for solving any lag problems you are having.
  • Try teleporting to a quieter area or one with fewer objects, to see if the situation improves.
  • Disable antialising.
  • Check your Ping Sim and Packet Loss values:
    1. Choose Advanced > Performance Tools > Statistics Bar to open the STATISTICS window.
    2. The ping values are the time (in milliseconds) it takes to reach the server from your computer. If this number is high, it could indicate a problem with your network or internet connection. If Packet Loss is a nonzero number, your network or ISP may be having issues. See Using the statistics bar for more information.
  • Check to see if there is anything blocking your computer's ventilation ports, and make sure all the fans are working properly. Laptops in particular can get quite hot when placed on a flat surface, so you may want to try propping yours on a stand to increase airflow, or consider buying a cooling device like a "chill mat".
  • Finally, if you've overclocked or made other modifications to your computer, disable them until you can attain stability. You can use tools like Prime95 to stress-test your computer independently of Second Life.

Using the statistics bar

The statistics bar presents a detailed list of information about the performance of your computer and Second Life. While the sheer amount of information can be confusing, knowing what to look for can tell you a lot about what's going on in Second Life.

To view the Statistics Bar, choose Advanced > Performance Tools > Statistics Bar.

Managing Private Regions

Controls, Land

 

 

 

Telehubs and direct teleport

There are two basic approaches to controlling where visitors to your estates appear: you can either use a telehub to force all visitors to appear at a set location, or you can allow visitors to teleport directly to wherever they wish.

If you choose to use a telehub, you must disable Allow Direct Teleport on the Estate tab of the REGION/ESTATE window (World > Region/Estate). In addition, you should clear any landing points that might be set for the parcels on your estate (using the About Land window's OPTIONS tab), as they can cause the telehub to malfunction.

If you choose to allow direct teleportation, you should disable or remove any telehub object that you have in your region. You can, however, use parcel landing points to provide parcel-level control over where people appear when they teleport into the region.

Configuring telehubs

Telehubs are controlled through the REGION/ESTATE window, on the Region tab.

To connect your telehub:

  1. Right-click on the object and select Edit.
  2. In the REGION/ESTATE window, click the Region tab.
  3. Click Manage Telehub.
  4. Click Add Spawn.
  5. Click your telehub object again, and click Connect telehub.

Here are some things to consider regarding telehubs:

  • Format: The telehub references an object on your Private Region or island. This can be any object, but generally it should be phantom and raised slightly off the ground (avatars arrive in the center of it). You can use any prim.
  • Movement: The telehub is saved as a bookmark to a specific object; it is not saved in the object itself. As a result, you may freely move your telehub object around; the telehub waypoint moves with it. However, if the object ever leaves the region (for example, you accidentally Return it or Take it to Inventory), the telehub waypoint is lost, and you need to create a new telehub.
  • Spawnpoints: You can create multiple spawnpoints for your telehub. Incoming residents arrive at one of the spawnpoints. To make spawnpoints:
    1. Create transparent cubes at each location you wish people to spawn.
    2. Place the telehub object in the middle.
    3. Save the spawnpoints and connect them to the telehub. Spawnpoints are saved as offsets of the telehub (i.e. "two meters west and one meter north of the telehub"). As such, the objects used to create the spawnpoints may be deleted (though the telehub must remain as always).
    • Moving the telehub moves all spawnpoints as a group.
    • Incoming visitors are routed to the nearest spawnpoint or to a random spawnpoint (especially when the nearest gets overcrowded) chosen from the points you designated.
  • Permissions: The estate owner, estate managers, or owners of a group to whom the land is deeded can always freely teleport around the estate.
  • Multi-region estates: Each region in an estate can have its own telehub. If you'd prefer to have one telehub that functions for all regions within an estate, you can try defining a single telehub in just one region on the estate and disabling Allow Direct Teleport at the estate level.

Hosting large events

Important: If you plan to host a large gathering on a Private Region, please give Linden Lab as much advance notice as possible. Provide the date, expected attendance, location, name of event, event sponsor and event manager.

Keep the following technical considerations in mind:

  • The maximum number of avatars on a region can be set to 100, but best practice is to limit each region to 50. Remember to plan for crowd control. Adjust the number of avatars allowed on your region at one time by selecting World > Region/Estate and changing the number in the Agent Limit field on the Region tab.
  • Creating a group can be an effective way to manage Residents and sustain interaction beyond the event itself.
  • Linden Lab recommends considering a multiple-locations strategy for large events. This requires considering how to allocate avatars to the locations manually, via scripting, or by distributing different arrival locations. A four-corners strategy (to get about 200 avatars in one place) has drawbacks, since across-boundary info exchange and drawing will affect performance.
  • If this is your first event, you may want to work with a developer or someone who has already had experience managing large events.You can find developers in the Developer Directory. Event managers can be located through SLClassifieds or one of the many exchanges or periodicals that have grown up around Second Life.

Covenants

A covenant is a set of terms and conditions determined by an estate owner. It may outline such details as local theme, rental fees, architectural regulations, and rules of behavior in the Private Region. To purchase a parcel on an estate, a Resident must agree to the estate's covenant.

You don't need to set a covenant to enable land sale on your estate, but you should do so if you plan to establish zoning or other rules.

Covenants are viewable by the parcel owner at all times in the Covenant tabs of the About Land window and the REGION/ESTATE window.

Setting the covenant

To set or change the covenant for an estate, simply drop a new notecard into the Covenant box in the Covenant tab of the REGION/ESTATE window.

Remember:

  • The covenant applies across every region in an estate.
  • Estate managers can set parcels for sale and can reset the covenant.
  • Land parcels can be reclaimed at any time by the estate owner.
  • Deselecting the land sales box does reset parcels already set for sale.

Covenants and reselling land

To allow Residents to sell or deed land they have purchased from you, select Allow Land Resell in the Region tab.

Covenants and communication

Covenants are intended to communicate the terms and conditions of owning property on your estate. Do not change the terms of a covenant without informing your Residents — you wouldn't want any service provider you pay to hold you to rules you didn't consent to in advance. Your covenant should be clearly written and include:

    • Features and benefits - Covenants are used for advertising. What makes your land valuable? Do you boast an exceptionally beautiful beach, or do you pride yourself on top-notch service?
    • Payment information - Many estate owners use rental boxes or other automated means to keep track of payments. Your payment system should be as straightforward as possible.
    • Code of conduct - What a renter can and cannot do.
    • Zoning or theming - For example, you can state that no stores are allowed in a residential area; or you can disallow futuristic-looking builds in your ancient Egypt-themed estate.
    • Best ways to communicate with you as the estate owner - If your instant messages easily get capped, make sure to include an email or web form where you can be reached. Some estate owners also delegate support to their estate managers or other staff.
Tip: Communication is key! Make sure your renters can easily get in touch with you.

Estate owners and managers are the final arbiters of the estate. Individual landowners (renters) on your estate may not directly request rollbacks or other technical support (such as restarts) but should contact you or your estate managers for those needs.

Learn from existing covenants

Visit Private Regions where estate owners already have covenants before you write your own.

Tip: Many estate owners put their covenants on their websites, which are also used to promote their property. Try searching for phrases like "second life land rent covenant".
  1. In the Viewer, choose World > Search. The Second Life Search window opens.
  2. Choose Land & Rentals from the dropdown menu at the top and click Search (you may specify a keyword if you wish). A list of classified real estate ads appears.
  3. In the lefthand column, select For Sale, customize the Area and Price fields as desired, and choose Private Island - Full from the dropdown menu under Type. The filters update the listings automatically.
  4. Click on a listing to view more details. When you find a property that interests you, click Teleport.
  5. Once you arrive at the region, select World > About Land > COVENANT.
  6. Read the covenant to see if it contains anything useful. If yes, take notes. If not, move on.
Warning: Do not plagiarize other estate owners' covenants. Be inspired, not lazy.

Improving region performance

To gauge the performance of your region, check the region's Frames Per Second (FPS) in the Statistics Bar:

  1. Open the Advanced menu by selecting World > Show > Advanced Menu.
  2. While standing on your land, select Advanced > Performance Tools > Statistics Bar.

Interpreting the Statistics Bar can be a bit overwhelming, so we'll guide you through the relevant parts here.

Kb_region_fps.png

 

 

 

 

 

 

 

 

 

 

 

 

 

To interpret the Sim FPS performance of your region:

  • 45 FPS: The highest possible value. No action necessary.
  • 35 - 44 FPS: This is good performance; if it never goes below 35 FPS, you don't need to tune if it.
  • 10 - 35 FPS: This is very slow, and should be noticeable. Adjustment is needed to improve your region's performance.
  • 0 - 10 FPS: This is terrible. You may have trouble moving or performing simple tasks. See above.

To see more detail on what's slowing down your region, expand the Statistics Bar by clicking on the Time (ms) line; additional region statistics will appear:

Kb_stats_time.png

The Total Frame Time displays the number of milliseconds needed (ms) to display a single frame. Total Frame Time greater than 22.2 ms means your Sim FPS will be below 45 FPS. For a detailed explanation of the values beneath Total Frame Time, see the Statistics Bar article's Time section. 

Try these tips for improving performance in a region that is running slowly:

  • Having a large number of avatars in a region is the most common cause of low region FPS. Reduce the number of avatars by selecting World > Region/Estate and adjusting the number in the Agent Limit field to specify the number of avatars allowed in your region at any one time.
  • Reduce the number of prims on your region.
  • Reduce the number of objects on your region.
  • In the Statistics Bar, the Script Time line shows how many milliseconds each of the scripts in your region is taking to run. If this value is over 5 milliseconds, check to see which scripts are the busiest in your region by opening the Debug tab in your Region/Estate window and clicking Get Top Scripts. Once you know which scripts are consuming your region's resources, you can remove, replace or optimize them. Also, note that reducing the total number of scripts in your region can improve performance.
  • In the Statistics Bar, the Sim Time (Physics) line shows how many milliseconds your physics calculations are taking. If this value is over 4 milliseconds, check to see which colliders are the most active by opening the Debug tab in your Region/Estate window and clicking Get Top Colliders. Once you know which objects are your top colliders, you can remove, replace or optimize them.
  • Reduce the use of the following items, which slow down region performance: large or numerous textures; sculpted prims, twisted tori, and other geometrically complex objects; particle effects.

Transferring Private Regions

Important: If the buyer's payment fails for any reason, then the transfer is cancelled and no action is taken. Both Second Life accounts must be in good standing for the transfer to take place.

Linden Lab can perform Resident-to-Resident transfers of Private Regions (islands), but both buyer and seller need to agree on a price. Both buyer and seller must submit support tickets, via the Support Portal, naming the region to be transferred and the transaction amount agreed upon in either U.S. dollars (USD) or Linden dollars (L$). Both sides also have to confirm other details about the region being transferred. We can rename the Private Region and move it from its original location at the time of the transfer for no additional cost. Please include these requests in the buyer's transfer ticket.

Either party can cancel the transfer by closing out their ticket prior to the transfer being performed.

Here's how to submit a ticket:

  1. Go to the Support Portal and log in with your Second Life account.
  2. Open a new support case.
  3. Under What type of problem are you having? select Land & Region.
  4. Under Land & Region, choose Initiate Region Sale or Initiate Region Purchase as appropriate.
  5. Complete the other required fields. The information must be consistent for both the buyer and seller tickets.
  6. When all the details have been entered, scroll to the bottom and click Submit.

If both tickets match (that is, they state the same details and value), we charge the buyer's Second Life account in either USD or L$, as specified in the tickets. Once the charge goes through, we credit the seller the same amount minus the transfer fee.

Note: Buyers using PayPal need to have their PayPal agreements set to a high enough spending limit. By default PayPal limits are relatively low.

Private Region transfers usually take 5-10 business days from the time both tickets are received.

Transfer fees

There is a transfer fee per region, debited from the seller's account, which pays for backend work by Linden Lab, including:

  • Changing estate ownership settings
  • Billing transfer
  • Region name change
  • Moving the region

The fee amount depends upon the type of region being transferred, and whether it will maintain its Grandfathered pricing status, if applicable: 

Region Type Maintain Grandfathered Pricing? Transfer Fee
Full Island Yes $600
Full Island No $100
Homestead Island Yes $300
Homestead Island No $100
Openspace Island Not Applicable $100

The Increase Credit link on your Dashboard (shown when you click the Manage link under the Linden Exchange heading on the left) can be used to add USD credit to an account.

Monthly billing

The new owner assumes the monthly billing, which is charged on the same day of the month as always. Private Regions, unlike the mainland, bill for the coming month. If the Private Region bills on the 12th of the month, it will continue to bill on the 12th of the month. This means that if the Private Region is transferred on the 14th, the current owner pays for that month. If the Private Region is transferred on the 10th, the new owner pays the fee for the month.

Moving and renaming Private Regions

Pricing for Private Region Management Services

If you own one or more private regions in Second Life, there are several special services you may occasionally need, such as region moves and region name changes. The fees for these services depend on the number of private regions you own; please refer to the following chart to determine the cost of each service:

Pricing for private region management.png

To request one of these services, please submit a case through the support portal on the Second Life website.  Additional information on how to move and rename private regions can be found in the next sections.

Renaming a Private Region

To initiate the renaming process, submit a support case stating that you would like to change your region's name and that you accept the fee.

The new name must comply with the Guidelines for Private Region Naming. Private region names are granted at the sole discretion of Linden Lab.

Moving a Private Region

Private region owners can request to move a region to another location on the World Map, subject to availability. Certain areas of the World Map are reserved for special purposes, including the mainland and themed expansions provided by Linden Lab.

If you would like to move your region adjacent to another Resident's region, they must allow you as a neighbor in our system prior to your request for the region move.  Note that your private region cannot be rotated, so what is currently North will always be North.

The fee for moving a region is charged for each private region, for any movement.

Note: Moving your private region causes links made from the Picks tab of the Profile window to become inaccurate.

Landmarks continue to function after a move, but home locations may need to be reset. The World Map may take several hours to update with the new Private Region location.

Land impact change

It is possible for you to increase the amount of land impact that your Private Region can support.

Increasing land impact

Private Region owners have the option to upgrade full Private Regions from 20,000 to 30,000 prims.  This option is only available for full Private Regions.  Mainland regions, in addition to private Homestead and Openspace regions, are not eligible to upgrade land impact.

Pricing for land impact changes

The cost to upgrade a full Region to 30,000 prims is $30 USD per region at the time the upgrade is performed, plus an additional monthly maintenance fee of $30 USD per region.  If a region's land impact is upgraded, you must maintain the ugraded status for at least one calendar month.

Full Region Type Current (20,000 prims) Increased Prims (30,000 prims)
    +$30 fee
Grandfathered/Bought Down $195 $225
Retail $295 $325
Skill Gaming $345 $375
EDU/Non-Profit $147.50 $177.50

If you choose to downgrade a Private Region back to 20,000 prims, a charge of $30 USD per region applies at the time of the downgrade.

No pro-rating or discounts are permitted for any of the costs listed above.

Requesting land impact changes

To request an upgrade or downgrade of land impact, please submit a case through the portal on the Second Life website under the case type Land & Region > Land Impact Change Request.

Backing up and restoring Private Region terrain

If you own a Private Region, you can back up your region's terraformed terrain to a texture file on your computer and use that file to restore your region's terrain to its saved shape. This is a great safety net in case you experience a terraforming accident, and it is also useful if you want to apply the same terrain to multiple regions you own.

To access the terrain backup and restore controls, choose World > Region/Estate in the Second Life Viewer®, and click the Terrain tab. Then:

To backup your terrain:

  1. Click Download RAW terrain.
  2. A file browser dialog appears. Choose a location to save to and give your terrain file a specific name so it's easier to find.
  3. Click Save.
  4. Next, you see: "Terrain file written, starting download." The download process may take several minutes. Do not leave the region, and don't make any other terraforming changes until the download completes!
  5. When the download completes, you see: "Finished download of raw terrain file to:" and the directory it was saved to.
  6. Click Close.

To restore your terrain:

  1. Click Upload RAW terrain.
  2. Select a .raw terrain file on your hard drive that you or someone else saved earlier.
  3. Click Open (or Choose on Mac).
  4. You see: "Upload started." It may take up to two minutes, depending on your connection speed.
  5. When the upload is complete, you see: "Terrain upload done." The terrain changes to the contents of the .raw file.

If you would rather not terraform the region yourself, you can purchase terrains on Marketplace.  You can upload these as described above to get great results fast.

Allowing neighbors

If you own an estate in the Second Life® world, you can allow others to buy land in spaces that are directly next to the land you own. You can specify Residents in the Allowed Neighbors list for each region in your estates.

For example: Joe Resident and Helen Resident are friends who own their own estates and want to be able to buy land in the Land Portal next to each other. Joe's estate, Joegalaxy, contains a Private Region called Joetopolis. In the Land Portal's Estate Management tab, Joe can specify that Helen is an allowed neighbor for Joetopolis. Helen can now use the Land Portal to buy Private Regions that are next to Joetopolis, including spaces that only share a corner with Joetopolis. To specify a Resident you want to be able to buy land next to yours:

  1. Log into the Land Portal.
  2. Click Land Manager > My Regions.
  3. Select the estate for which you want to specify allowed neighbors.
  4. In the Allowed Neighbors column, click the edit link for a specific region.
  5. Type the name of the Resident you want to allow as a neighbor into the text field and click add.
  6. Click close. The Resident you specified can now buy land next to that region.

To remove a Resident from the Allowed Neighbors list for a Region:

  1. Log into the Land Portal.
  2. Click Land Manager > My Regions.
  3. Select the estate for which you want to specify allowed neighbors.
  4. In the Allowed Neighbors column, click the edit link for a specific region.
  5. Click the X next to the name of the Resident you want to remove.
  6. Click close. The Resident you specified can no longer buy land next to that region

Be aware that adding and removing other Residents to your Allowed Neighbors list can result in some interesting circumstances. Consider the following example:

  • Joe Resident adds Helen Resident to the Allowed Neighbors list for his Private Region Joetopolis.
  • Helen Resident buys a Private Region next to Joetopolis and names it Helen City.

Now, suppose...

  • Joe wants to buy a Private Region next to Joetopolis that also shares a corner or side with Helen City. Joe can't actually do this unless Helen adds Joe to the Allowed Neighbors list for Helen City.
  • Joe removes Helen from the Allowed Neighbors list for Joetopolis. Now neither Joe nor Helen can buy a Private Region that shares a corner or side with Joetopolis or Helen City.
  • Joe removes Helen from the Allowed Neighbors list for Joetopolis, and Helen adds Joe to the Allowed Neighbors list for Helen City. Now only Joe can buy a Private Region that shares a corner or side with Helen City.

Land sales in Private Regions

The mechanics of buying and selling land in a Private Region is very similar to the process used on the mainland, however there are a few key differences to keep in mind.

Similarities

Differences

  • Parcels in Private Regions are governed by covenants.
  • If you buy land in a Private Region, it does not count against your land use tier,but the owner of the Private Region may charge you a similar fee for continuing use of the land.
  • The Private Region owner may evict you from your parcel in a Private Region at any time. Private Region owners have absolute power over their estates and are within their rights to reclaim land as they see fit. Make sure to read your region's covenant closely for terms of use before you buy your parcel.
  • Private Region owners control access to their land (using the Region/Estate window), for example by restricting access to Residents based on payment status or by setting region maturity to General, Moderate, or Adult.
Tip: If a region owner changes the maturity setting for their region, it may have an effect on who can access your parcel and view search listings made from it. Read the region covenant and communicate with the region owner (or estate manager where applicable) to avoid any disruptions to your parcel settings or access.

Reclaiming land parcels from tenants

If one of your tenants has violated the terms of your covenant and you wish to evict him and reclaim his land in your Private Region, you can choose the Reclaim Land... button from the ABOUT LAND window:

Reclaiming land switches ownership of the parcel, but not the objects on it, back to the estate owner.

Private Region auto-saves and restores (rollbacks)

Note: We don't perform rollbacks on mainland regions.

All regions, including your estate, are automatically backed up at regular intervals throughout the day; we hold several days' worth of these backup states. This saves everything about your estate: the terrain, the land parcels, the builds, the textures and settings. The only things not saved are avatars themselves.

This means that under certain circumstances, your region can be rolled back to a previous state. In the event of an emergency, you can request a rollback via the Concierge service. Performing a rollback can have serious consequences and should therefore not be thought of as an "Undo" feature on your estate; rather, it's a safety mechanism to be used only when something goes very badly wrong.

Rollbacks are performed at our discretion.

Requesting a rollback

Rollbacks must be requested via support ticket and can only be requested by the estate owner or estate manager.

Generally, regions can be rolled back a maximum of 72 hours before the original event; please be aware that we cannot roll back indefinitely. The longer you wait before requesting the rollback, the greater the chance that we will be unable to help you, so do make the request as soon as the problem occurs.

Please explain:

    • What has happened.
    • Why you need the rollback.
    • Which region it is.
    • Precisely how far back in time you need to go to repair the situation.
Tip: It helps if you provide the time in 24 hour format. Please use Pacific time, not your local time.

If you have a basic account and are an estate manager, you can submit a ticket through the Support Portal. Log in and choose Land & Region from the What type of problem are you having? dropdown menu. Specify Request a rollback in the second dropdown andfill out the form below.

We are not responsible for problems caused by estate managers requesting rollbacks against the estate owners' wishes.

Rollback requests are processed in the order they are received, with emergency requests taking precedent. Please note that rollbacks that are not time sensitive may take up to 2 business days to process.

Consequences

The backups taken are exact copies of the state of the region at the exact moment it was saved.

We cannot roll back inventory or avatars.

When we perform a rollback, we set the estate back to the exact state it was in when the backup was made. All changes — everything that has happened between the moment the save happened and now — are lost, undone or reset.

It is very important to understand what this means before you request a rollback. Some examples of unexpected consequences of a rollback include:

  • People who are banned become unbanned for all parcels and the estate itself.
  • People granted access suddenly find they are banned.
  • Any land parcel changes are undone.
  • Land sold or abandoned to tier down reverts to the prior owner, potentially pushing that person back over the new tier.
  • Residents lose any land purchased after the backup, along with any content on that land.
  • Recently edited parcel layouts revert to their prior form.
  • Objects placed (rezzed) inworld after the backup are lost. No-copy objects are lost for good.
  • Conversely, no-copy objects rezzed at the time of the backup but subsequently taken back into your Inventory reappear where they were.
Warning: Deliberate use of rollbacks to obtain additional copies of no-copy content can be considered abuse and is dealt with accordingly.
  • Any changes to builds themselves are undone: textures are reverted and prims reset to the state they were in at the moment the backup was taken. This may mean that recent tenants lose their prefab or their furniture and that new sale items disappear.
  • Any terraforming that has been done is undone and any recent changes to land textures are lost.
  • Script changes to objects performed after the backup point are lost. Scripted vendors that updated with new content after the backup have those changes removed.

As you can see, rollbacks have significant repercussions and should only be requested when absolutely necessary.

Grandfathered pricing

Some older regions have "grandfathered" or discounted pricing on their monthly maintenance fees.  In February 2010, it was announced that these grandfathered maintenance fees would no longer be offered and that changing ownership or converting a grandfathered region would change its maintenance fee to the current monthly rate for its region type.  As of November, 2015, you may now transfer grandfathered-priced Regions in accordance with the transfer pricing schedule.

We are unable to swap the price of a current grandfathered region with a non-grandfathered region. Grandfathered pricing stays with the region for the life of the region or until it is transferred or converted.

If a grandfathered region is abandoned and subsequently reactivated, its maintenance fee is updated to the current monthly rate for its region type.

Region environment settings

Region environment settings provide region managers the ability to customize the environment settings for their region. For example, a gothic castle might have a dark and gloomy environment, or a tropical island might be always bright and sunny. Residents who enter the region automatically see those settings unless they have chosen personal overrides.

You may also see this feature referred to by its old name, Windlight Environment Settings.

Environment settings control how you see the water and the sky (including the air around you) in Second Life. When you enter a region, by default you see the environment settings that have been configured for that region. If no region-specific settings have been configured, you see the default Second Life environment.

The environment controls provide some sample pre-defined settings, but you can create your own settings and either use them as personal settings or apply them to any region for which you are an estate manager.

There are three kinds of environment settings:

  • Water Settings: the color of the water, how transparent it is, and how turbulent it is.
  • Sky Settings: the color of the sky, the color of the light, the color and behavior of clouds, and how hazy the atmosphere is.
  • Day Cycles: a sequence of sky settings that control how things look at different times in the Second Life "day."

Presets

For each of the three environment settings you can define a specific configuration as a named preset, saved locally on your computer along with other preferences. If you access Second Life from multiple systems or multiple accounts, each combination of system and account will have its own collection of presets.

Choosing the settings you see

By default you see the environment setting that the region manager has set. If you prefer, you can change the default so you see the environment settings you specify.To change this option, go to World > Enviroment Editor > Environment Settings.

Click: 

  • Use region settings to see the shared region settings (the default).
  • Customize my environment to see personal settings that affect only you:
    1. Choose a Water Setting preset.
    2. Choose a Sky/Day Cycle preset; either:
      • Fixed Sky, displayed regardless of the time of day; or
      • Day Cycle, to display an environment that changes continuously according to time of day.

Click OK to apply your selection.

Sun settings

Instead of using the environment editor, you can choose from a set of four predefined "shortcut" fixed sky settings that affect only you.

Choose World > Sun; then choose:

  • Sunrise
  • Midday
  • Sunset
  • Midnight

This selection does not affect anyone else and overrides any previous environment selection.

How to turn off clouds and other features

Follow these steps to hide environment features such as clouds and water:

  1. Choose Me > Preferences > Advanced.
  2. Select the Show Advanced Menu checkbox.
  3. From the Advanced dropdown menu at the top of the Viewer window, select Rendering Types.
  4. Uncheck any features you wish to hide.
Tip: This may come in handy if you are in a crowded space and Second Life is running slowly. To turn the features back on, simply select them again. Nothing is lost permanently.

Working with presets

To create, edit, or delete a preset:

  1. Choose World > Environment Editor.
  2. Choose either
    Water Presets
    Sky Presets
    Day Presets
  3. Follow the steps below.

To create a new preset

  1. Choose New Preset...
  2. The Create a New Water Preset, Create a New Sky Preset, or Create a New Day Cycle window opens.
  3. Enter a name for the preset in the Preset Name field.
  4. Adjust settings until you have the effect you want.
  5. Click Save to create the new preset.

To edit an existing preset

  1. Choose Edit Preset...
  2. The Edit a Water Preset, Edit a Preset or Edit Day Cycle window opens.
  3. Select a preset to modify from the Preset Name dropdown.
  4. Adjust settings until you have the effect you want
  5. Click Save to store the new preset.
Important: Editing a preset does not affect regions that are already set to use it; to do that, you must go to the region and re-apply the modified preset as described in Choosing environment settings for a region.

To delete a preset

  1. Choose Delete Preset...
  2. Select the preset to delete from the dropdown.
  3. Click Delete and confirm the action when prompted.

There is no way to undo deleting a preset.

Important: Deleting a preset does not modify any regions that already use it; you must go to the region and choose another setting as described in Choosing environment settings for a region.

Working with day cycles

A day cycle consists of a sequence of up to twenty sky presets, each assigned to be displayed at a selected key time in the Second Life "day." Between the key times, the environment settings are gradually modified in a smooth transition between the settings for the two times. For example, if the sun is on the eastern horizon at one key and overhead in the next, it will gradually rise between them. To create time periods during which the environment does not change, create key times at each end of the desired stable period and select the same sky preset for both key times.

The small downward-pointing triangle above the timeline indicates the time in the Second Life day that is currently displayed; drag it left and right to see how things will look at different times during the day. While the timeline is shown with a familiar 24 hour day, the actual Second Life "day" is four real hours long (a full day cycle repeats every four hours).

Note: You cannot vary water settings in a day cycle; they are fixed throughout the day, but at most graphics levels the appearance of the water will, like real water, change depending on the light and how the sky above it is reflected on its surface.

Key times

Key times are displayed on the yellow timeline as round markers.

To create a new key time, click Add Key. The new key is created at the current time in the day and is automatically selected.

To select an existing key time, click the marker. The time and sky setting for the selected marker are displayed below the timeline.

To move a key time, click on it and drag, or change the value in the Time box by typing a new time or clicking the up arrow or down arrow buttons.

To delete a key time, select it, then click Delete Key.

Choosing environment settings for a region

If you are an estate manager of a region, you can choose the region's environment settings:

  1. Choose World > Region/Estate.
  2. Click the Environment tab.
    To use the default Second Life environment and day cycle, click Use Second Life default.
    To use custom settings, click Use the following settings, then:
    1. In the Water Setting list, choose a water preset . This updates what you see, but the change is not yet permanent or visible to others.
    2. For Sky/Day Cycle, chose either:
      Fixed Sky, and choose a sky preset to be displayed regardless of the Second Life time.
      Day cycle, and choose a day cycle preset. This also updates what you see, but the change is not yet permanent or visible to others.
    3. Click Apply to make your selections permanent; they will then affect anyone in the region.

Click Cancel or close the window before clicking Apply to return the region environment to its previous settings.

To apply the same settings to more than one region, just go to the Region/Estate Environment tab for each region and apply the same saved setting.

Region boundaries

The environment you see depends on the region you are in at the time. If adjacent regions have different environment settings, any parts of the adjacent region you can see still appear with the environment settings of the region you are looking from. When you cross a boundary into a region with different settings, the environment transitions smoothly over a few seconds to the new local settings.

Teleports

When you teleport into a region, there may be a brief period during which you see your previous environment or the default environment before the local environment settings are established.

Effects on users of older Viewers

What will users of older Viewers, or of third-party viewers that lack this feature, see in my region?

  • If you select any day cycle setting for your region, then users of older Viewers will see the normal Second Life default day cycle.
  • If you select any fixed sun setting for your region, then users of older Viewers will see the default Second Life day cycle, but with the sun fixed at the time of day chosen in your fixed sun.

Using gestures and animations

Avatar, Communication, Social

Using gestures

There are a variety of sample gestures in your inventory's Library folder. Search your inventory for "gesture" and scroll down.

You can also purchase many readymade gestures on the Marketplace

How to make a gesture

There are many approaches to making gestures. Here's a simple exercise to get you started:

  1. Click the Inventory button in toolbar. The INVENTORY window opens.
  2. Right-click the Gestures folder and select New Gesture from the context menu.
  3. Type in a unique name for the gesture. You can always change this later.
  4. The Gesture editor window appears.
  5. Under Steps there are sample steps. Click the Previewbutton to see and hear what the gesture does as a whole. For example:
    1. Click the first step, Start Animation: Wave.
    2. Click the dropdown below and select a different animation, like Afraid. The steps update to show this.
    3. Click Preview again.
  6. Add and remove steps using the Add >> and Remove buttons.
  7. Change the order of the steps by selecting a step, then clicking Move Up and Move Down.
  8. Enter a Trigger and/or Shortcut Key. Changing the Description is optional, but you should at least have one way to easily trigger the gesture.
  9. Make sure Active is checked. Gestures must be active to be triggered.
  10. When you're done, click Save button and close the gesture window. Test the trigger or shortcut key.

 

 

Using voice levels to trigger gestures

There are three voice level triggers for gestures, shown below, where 1 is the softest and 3 the loudest voice level:

/voicelevel1
/voicelevel2
/voicelevel3

To use voice levels to trigger gestures:

  1. Search your inventory for the Speech Gestures folder (which is included in the Library > Gestures folder).
  2. Drag the folder onto your avatar.
  3. Experiment in voice chat by speaking at different volumes. Your avatar's arms should gesticulate more dramatically when speaking loudly.

Like any other gesture, you can edit a speech gesture.

 

Troubleshooting gestures

If a gesture isn't working, one of two things is wrong: either you are using the incorrect trigger, or the gesture is inactive. Use one of the following methods to make sure that the gesture is active:

  • Search your inventory for "(active)".
  • There's a dropdown called Gestures to the right of your chat bar. Click it to see gestures sorted by text trigger.
  • Go to Communicate > Gestures. A special window opens that shows you the trigger, key, and name for all your activated gestures.

If the gesture is inactive, right-click it and choose Activate. You can also drag a gesture from your inventory onto your avatar to activate it. 

Conversely, you can follow the same steps, then choose Deactivate to turn off gestures.

Tip: Switch between male and female gestures by activating or deactivating the gestures in the Female Gestures and Male Gestures folders in your inventory as desired.

Using animations

An animation is a set of intructions that cause an avatar to engage in a sequence of motions. You can use animations in gestures, but don't confuse the two.

To activate an animation in your inventory, double-click the animation name. This opens a dialog box with the animation name, a field in which to see or enter a description of the animation, and two buttons:

  • Play Locally allows you to see the animation, but it will not will be visible to other Residents. This is useful to make sure the animation is really something you want others to see your avatar doing.
  • Play in World allows the Residents within visual range to see your avatar perform the animation.

For more information,  see How to create animations.

How to start an animation

When you take an animation into your inventory, it goes into the Animations folder.

Play an animation by double-clicking it in your inventory, then clicking the Play In World button.There are many free animations in Second Life passed around in collections from one Resident to another, so don't be afraid to ask others for animations.

 

 

Use inventory filters to easily locate all animations in your inventory.

  1. Click the Inventory toolbar button to open your Inventory window.
  2. Click the Gear Icon and choose Show Filters.
  3. Click the None button to clear all filter checkboxes,
  4. Select the Animation checkbox.
  5. When finished, click All to show all of your inventory.

Places like nightclubs have scripted dance machines. To search for a club, click the Search button in the toolbar, then click Places in the drop-down selection to the right of the search field. Try searching for club, dance, party or another keyword.


If you are unsure how to use a dance machine, try asking someone nearby how it works.Depending on how the specific machine operates, you can usually click on one to start dancing; clicking on it again should stop you.

 

How to stop an animation

Depending on how you started an animation, use one of the following ways to sop it:

  • Choose Me > Movement > Stop Animating Me.
  • If you have animation windows open, close them.
  • If you started dancing after clicking a dance machine, click it again.
  • If you are in a social environment like a crowded club, try asking one of your fellow patrons for help. Some dance machines work differently than others, and the regular visitors around you may be familiar with the one you're using.
  • As a last resort, you can fly or teleport far away and restart Second Life.

Using Second Life with a firewall

Hardware and software

 

If you are experiencing network issues with Second Life, a firewall is often the cause. Follow the steps below to configure your software and hardware firewalls properly for Second Life. Please note that Linden Lab cannot provide support for configurations in which a firewall or internet security software is interfering with Second Life's network access.

Note: Firewalls and anti-virus software frequently block Second Life's auto-update utility from installing the newest version. You can always download the latest version of Second Life at http://secondlife.com/download.

Configuring your software firewall

Software firewalls should list Second Life as a trusted program. We highly recommend turning on notifications for any blocked network activity. You should frequently monitor your software firewall settings, as some versions automatically update settings to provide tighter security.

Consult the documentation for your software or visit the manufacturer's website for details on how to configure your internet security software. Linden Lab cannot provide support for third-party software.

Don't forget the built-in Windows Firewall; certain system updates may cause the Windows Firewall to re-enable itself. You can find the Windows Firewall in the Control Panel, under Security Center.

Norton Internet Security / Norton Firewall

  1. Start Norton Internet Security or Norton Personal Firewall.
  2. In the main program window, click Personal Firewall.
  3. Click Configure. The Personal Firewall configuration dialog box appears.
  4. On the Programs tab, the Manual Program Control list contains a list of programs.
  5. Click on the rule(s) for Second Life.
  6. Click Remove.
  7. Click OK to confirm the removal.
  8. Click Add and manually navigate to C:\Program Files\SecondLife\Secondlife.exe
Tip: Turning off Internet Worm Protection can also help.

Link to Symantec for Norton product configuration.

 

McAfee Personal Firewall

  1. Open the Personal Firewall and navigate to Internet Applications.
  2. Click on any listing(s) for Second Life and choose Delete Application Rule on the lower right.
  3. Click on New Allowed Application underneath the program list, and navigate to C:\Program Files\SecondLife\Secondlife.exe

Additional helpful settings:

  • Turn off Smart Recommendations.
  • Turn on Show Red and Green Alerts, or Show All Alerts.
  • Set the Security Level to Standard or lower.

ZoneAlarm

  1. In the Programs panel, remove any entry for Second Life.
  2. Scroll down to the white area at the bottom of the programs list. Right-click and highlight Add Program.
  3. Browse to C:\Program Files\SecondLife\Secondlife.exe and click Open.

Additional helpful settings:

  • Set Security for the Internet zone to Medium or lower.
  • Open the specific ports Second Life uses (see above) under Firewall > Main > Internet Zone Custom Settings.
  • Many ZoneAlarm products include an AntiSpyware tool that detects some programs as a Remote Access Tool. These programs are quarantined by default. To set Second Life as a trusted program:
    1. Go to AntiSpyware advanced settings and set it to not automatically treat infections.
    2. Run the AntiSpyware scan.
    3. Locate Second Life.
    4. Choose Always Ignore.
    5. You may then set AntiSpyware back to automatically treat.

Configuring your hardware firewall

Although the details depend on your specific firewall, follow this general procedure:

  1. Open outbound access for TCP ports - Second Life servers do not establish inbound TCP connections to client systems running the Second Life Viewer software. Instead, they use the "request / response" message pattern. Enable outbound TCP access for ports 53, 80, 443, 12043, 12046 and 21002.
  2. Open outbound "session" access for UDP ports- Although UDP is a session-less transport, many firewalls block unsolicited incoming UDP traffic to a particular port unless it has seen recent outgoing UDP traffic from that same port. Activate outbound UDP for ports 53, 3478, 3479, 5060, 5062, and 12000-29999.
  3. Monitor - The intricacies of modern firewalls make it difficult for one document to cover every network configuration. Use tools such as ntop and nprobe to monitor network flow between the Second Life Viewer and servers to identify network flows blocked by the firewall.

Using Second Life from a closed network

To access Second Life from inside a closed network, such as at an academic institution or corporate office, you may need to configure Second Life to route its traffic through designated proxy servers. Proxy servers allow Second Life to communicate with critical resources outside a closed network.

Note: Many schools and companies maintain proxy servers specifically for this purpose. If you need to connect to Second Life through a proxy server, contact your network administrator for the addresses, port numbers, and necessary credentials to complete the instructions below.

The Proxy Settings window

Second Life allows you to configure two types of proxy servers in order to route three distinct types of traffic necessary for connecting to and properly experiencing Second Life.

To access the Proxy Settings window:

  1. Choose Me > Preferences from the top menu bar.
  2. Click the Setup tab of the PREFERENCES window.
  3. Click the Adjust proxy settings button to open the Proxy Settings window. 

HTTP proxy

The HTTP proxy is specifically for routing HTTP traffic meant to be viewed inworld via the Media Browser or Shared Media (and potentially "other" HTTP traffic). It is not necessary to set up this proxy in order to connect to Second Life from inside a closed network, but you will not have access to web content. If you need to set up an HTTP proxy for your normal web browser, you probably need to set up an HTTP proxy for Second Life as well.

To configure an HTTP proxy for web pages in the Proxy Settings window:

  1. Check Use HTTP Proxy for Web pages
  2. Enter the HTTP proxy's network address and port number in the HTTP Proxy: and Port number: fields, respectively.

SOCKS 5 proxy

The SOCKS proxy is responsible for routing UDP traffic (and potentially "other" HTTP traffic) between Second Life and resources outside your closed network. If you are on a closed network, such as at a school or corporate office, you must configure a SOCKS proxy in order to connect to Second Life.

To configure a SOCKS 5 proxy for UDP traffic in the Proxy Settings window:

  1. Check Use SOCKS 5 Proxy for UDP traffic
  2. Enter the SOCKS 5 proxy's network address and port number in the SOCKS 5 Proxy: and Port number: fields, respectively.
  3. If your SOCKS proxy does not require authentication, you're done!
    • If your SOCKS proxy does require authentication, choose the Username/Password radio button under SOCKS Authentication and enter your user name and password in the marked fields.

Other HTTP traffic

In addition to web and UDP traffic, Second Life uses HTTP for a few other purposes, such as loading your inventory and loading textures on objects. You may choose to route this "other" HTTP traffic through either an HTTP proxy or SOCKS 5 proxy. If you have configured both types of proxies, try experimenting with each to figure out which one provides the best inventory and texture loading speeds.

To select a proxy for other HTTP traffic, choose from one of the available radio buttons under Other HTTP traffic proxy in the Proxy Settings window. You cannot select a proxy you have not yet configured.

Caveats

Proxy servers do not currently aid the following features in getting through your network's firewall:

  • Voice chat. You may still be able to use voice chat by forwarding the necessary ports as described above in Configuring your hardware firewall.
  • The automatic updater.
  • The crash logger.

Abandoned land

Land

Contents

What is abandoned land?

Abandoned land is a mainland parcel that has been returned to Linden Lab by the previous owner.

How to abandon land

  1. Open the World menu and select About Land. The About Land window opens.
  2. In the General tab of the About Land window, click Abandon Land.

How to tell if land is abandoned

Abandoned land is owned by Governor Linden and contains the term "Abandoned Land" in the parcel name.  The parcel description often includes the name of the previous owner.

Land that is owned by a valid account is not abandoned, even if it appears to be unused.

What happens to abandoned land

When a mainland parcel is abandoned, the ownership of the parcel changes to Governor Linden.  There is no Linden dollar (L$) grant related to abandoned land.  Once abandoned, the parcel settings are amended to reflect the abandoned status and auto-return settings are enabled after one week.

Note: This program applies only to Linden-owned Mainland areas and does not include Private Regions.

I abandoned my land by mistake!

You should never expect to be able to reclaim abandoned land.  Please use care to make sure that any abandonment action is intentional.  However, if you do make a mistake, please submit a support case as soon as possible.  Include the parcel location and explain that you would like to reclaim a parcel you abandoned by mistake.  We can attempt to make a one-time courtesy effort to recover the land for you.

How to request purchase of abandoned land

If you find abandoned land that you would like to own, please make the request by submitting a support case.  If you do not have a solid claim to the parcel (see below), we will try to make the land available via auction or abandoned land sale.  There are some cases where we may not be able to make abandoned land available for sale.

To request sale of abandoned land, submit a support case in Land/Parcel Issues and provide the details of your request.

There are cases in which Linden Lab sells abandoned land directly to a Resident who has a solid claim on it.  We attempt to give priority to those who already have land in the region.  If two neighboring parcels both have a reasonable claim on the parcel, it will likely not qualify for direct sale.  In some cases, we can assist with subdividing larger parcels for those with a strong claim.

A strong claim for a direct sale includes but is not limited to the following:

  • Land you own borders three sides of an abandoned parcel.
  • Land you own completely encircles the abandoned parcel.
  • The requested land is awkward or irregularly shaped.
  • The requested land does not neighbor yours, but you are an established resident of the same region.

These are only guidelines; each request is considered on a case-by-case basis, and Linden Lab may not sell the land to you even if you meet some or all of the claims.

Purchasing abandoned land already for sale

There may be some abandoned land already for sale.  These recycled parcels are named "Abandoned Land - For Sale". Recycled land parcels are not listed in Search but can be found by visiting a region and looking at parcel descriptions. They will also highlight on the map as land for sale.

Note: If land is owned by Governor Linden and is named “Abandoned Land - For Sale,” please submit a support case for further review. If the parcel is named “Abandoned Land - For Sale” but is Resident owned, the Resident may not have changed the name after purchasing it. This land is probably not for sale.

Once you find a parcel you are interested in purchasing, open the About Land information by right clicking your mouse on the land. Then click on Buy Land. Abandoned land is priced at L$1 per square meter (pricing subject to change); in addition, tiered pricing applies to the parcel’s maintenance fee. Depending on the size of the parcel, abandoned land may also require approval of an additional monthly land tier.

Review of land that looks abandoned

If you find a parcel that appears to be owned by a defunct account or group, there is a possibility that we can make the parcel available for sale.  However, please note that land owned by a valid account or group is not abandoned, even if it appears to be unused.  Please bear in mind that many Residents have annual accounts, and it may take many months for the account status to expire  if they have chosen to leave or use a different account.  Land cannot be reclaimed simply due to inactivity.

If you have a premium account, you can trigger an auction for abandoned land by opening a support case with the following information:

  1. The parcel's SLurl.
  2. The concern that prompted you to investigate the parcel's status.

Using voice chat

Communication, Social

This article describes Second Life's voice features and how to use them.

Prerequisites and setup

To use voice chat you need a:

  • Computer that fulfills the System Requirements.
  • Broadband (DSL or cable) connection to the Internet.
  • Headset (strongly recommended), or a microphone and speakers for your computer. Using earphones avoids annoying echoes of your own voice.

Configuring device settings

Your device settings determine the microphone and speakers that Second Life uses. To configure  your device settings:

  1. Choose Me Preferences.
  2. Click the Sound & Media tab.
  3. Click the Input/Output devices button.
  4. Click the Input dropdown to select a device for your microphone
  5. Click the Output dropdown to select a device for your speakers.

In some cases, you may need to exit and restart the Second Life Viewer.

If you prefer, you can change the default input and output devices on your operating system.  See your operating system documentation for more information.

Technical requirements

Voice requires at least 32kbps upload and 64kbps download bandwidth, regardless of the number of speakers.

UDP ports 5060 or 5062 must be open. For information on using voice behind a firewall, see Configuring your firewall.

Enabling and disabling voice

By default, voice is enabled in the Second Life Viewer.  To turn it off:

  1. Choose Me Preferences.
  2. Click the Sound & Media tab.
  3. Deselect Enabled next to Voice Chat

Voice will be disabled immediately, and all of the voice settings will be grayed out.  This means you can't hear anyone talking nor be heard yourself.

Testing voice

Teleport to Voice Echo Canyon and start talking. Whatever you say there will be repeated back to you so you can test the quality of your voice.

Overview of voice in Second Life

There are the following types of voice chat in Second Life:

  • Nearby voice chat among people in close proximity inworld.  See Nearby voice chat.
  • Individual voice chat (also called a voice call), a private conversation between two people.  See Individual voice chat.
  • Group voice chat among members of a Second Life group.  See Group voice chat.  See Group voice chat.
Important: You can only participate in one type of voice chat at a time. For example: If you're talking to people around you in spatial chat and then start an individual chat, you won't be able to hear those around you anymore in spatial chat, nor will they hear you. 

Voice-enabled land

To use  voice, the land you are on must be voice-enabled.   If the land you're on does not have voice enabled, the Speak button will be dimmed and you can't click it.

To check if the land you are on is voice enabled, choose World > Place Profile.  This window will show On next to Voice if the parcel has voice enabled, as shown at right.

Voice dots

Voice-enabled avatars have white "voice dots" floating above their heads (including your own). 

Green or red waves radiating from the voice dot indicate someone is speaking. This is the voice intensity indicator, and also indicates their volume: green indicates the volume is within normal range; red indicates the volume is too loud (causing distortion or clipping).

Important: If the voice intensity indicators turn red, then either:

  • You're speaking too loudly.
  • The microphone is too close to your mouth.
  • Your microphone's volume control is turned up too far.

Adjust these things until the voice indicator stays green when you speak and seldom flickers to red.

Using toggle-to-speak mode

In toggle-to-speak mode, you turn and off your voice chat microphone by pressing a certain key. To configure toggle-to-speak:

  1. Select Me > Preferences > Sound & Media.
  2. Select Toggle speak on/off when I press.
  3. Click Set Key. A popup prompts you to Press a key to set your Speak button.
  4. Press the desired key and click Set Key.
  5. Click OK to save your changes.

Now pressing that key toggles the microphone on or off.

The VOICE SETTINGS window

Click  to display the VOICE SETTINGS window that displays the people in your current chat, either spatial, group or individual chat.   People who are talking are shown at the top of the list.  To control the speaker's volume:

  1. Mouse over their name in the VOICE SETTINGS window
  2. Click .
  3. Use the slider to set their volume.

You can also engage voice morphing from the VOICE SETTINGS window.  Click Voice Morphing Off and then  select a voice morph.  See Using voice morphing for more information.

Blocking people

Block someone to silence their voice chat, instant messages (IMs) and text chat: Right-click their avatar choose BlockAlternatively, use the VOICE SETTINGS window to block someone.  This should always be your first step if someone inworld is irritating, attacking, or griefing you.

For more information, see Blocking.

Speech gestures

Second Life speech gestures are animations that automatically play as you are speaking.  The speech gestures are randomly selected from nine different animations in your Library's Gestures folder, based on the intensity of your voice. There are sets of gestures for low, medium, and high-intensity speech volumes.

  • To enable speech gestures, drag the folder labeled "Speech Gestures" from your Library on to your avatar.
  • To disable them, right-click the Speech Gestures folder and select Take Off Items.

For more information on gestures, see Gestures and animations.

Nearby voice chat

Nearby voice chat is when you are talking to someone you can see inworld.  It is sometimes referred to as spatial voice chat.  If you're on voice-enabled land, simply walk up to another voice-enabled avatar and click on the Speak button at the bottom of the Viewer window to talk to them.

When others speak, you see their intensity indicators and hear their voices as they hear yours. As you walk around someone speaking, you'll hear their voice move around in 3D. For example, if you turn toward someone and move closer, for example, his or her voice grows louder. 

Volume and camera position

By default in nearby voice chat, a speaker's volume depends on how far the avatar is from your camera's position. For example, if you walk up to someone who is speaking, their voice becomes louder. As you move away, the voice becomes softer, until you can't hear it at all.

Use the camera controls (Alt-mouse zooming, for example) to create a momentary "audio focus" on a given speaker. This is helpful to pick a voice out of a crowd of talking avatars without moving.

You can set whether to listen from your avatar's position or your camera's position as follows:

  1. Choose Me > Preferences > Sound & Media
  2. Click Listen from: Camera position to listen from the camera position.
  3. Click Listen from: Avatar position to listen from your avatar's position.
  4. Click OK.

Listening distance

The listening distance for nearby voice chat depends on a preference setting.  You can hear voice chat up to 60 meters from your listening position. Therefore, if you selected :

  • Listen from: Avatar position, you can hear voice chat up to 60 meters away.
  • Listen from: Camera position,  you can hear voice chat from up to 110 meters away (because your camera can be up to 50 meters from your avatar, plus 60 meters from your camera).

Group voice chat and indivdual voice calls have no distance limitations.

Controlling speakers' volume

To adjust the volume of people in nearby chat:

  1. Mouse over their avatar
  2. Click  .
  3. Adjust the slider at the bottom of the window or click on the speaker icon to turn off someone's speaking volume altogether.

Alternatively, you can control volume using the VOICE SETTINGS window as explained below.

Individual voice chat

You can talk to another person directly, no matter where you are inworld. This is sometimes referred to as a private call or private voice chat.

If you're using IM to talk to someone and they have voice enabled, you can click Call to initiate a individucal voice chat session.

To start a individual voice chat session with a friend:

  1. Click  at the bottom of the Second Life window. The PEOPLE window opens.
  2. In the NEARBY or MY FRIENDS tab, mouse over the person to whom you wish to talk.
  3. Double-click on their name.
  4. In the window that opens, click Call
  5. A pop-up advises you that you'll be leaving nearby voice chat; meanwhile the person you're calling will see a pop-up asking if they want to accept your call.   If they do so, your private conversation will start.  If not, then you'll be returned to nearby voice.

Ad hoc conference call

An ad hoc conference call is a private conversation among a set of people you choose.  They don't have to be your friends or in a group.  To start an ad hoc call:

  1. Click  at the bottom of the Second Life window. The PEOPLE window opens.
  2. In the NEARBY or MY FRIENDS tab, Ctrl-click on the people to whom you wish to talk.
  3. Right click on the selected people and choose Call.

An ad hoc group conference starts among the people you chose.

Group voice chat

To start a voice chat session with a group:

  1. Click  at the bottom of the Second Life window. The PEOPLE window opens.
  2. Click the MY GROUPS tab.
  3. Double-click the name of a group.  A new window opens.
  4. Click Call Group.

In general, when you're talking to a group, the window works exactly like it does for nearby chat.  It:

  • Displays a list of everyone in the group who's talking or typing
  • Tracks the volume of individual speakers
  • Displays the group text chat history
  • Offers individual volume and mute controls

Voice settings for landowners

Voice is available by default across all of Second Life, but you must be on land that has voice enabled and with other Residents who have voice enabled.  

As a landowner, you can enable or disable voice for a single parcel and for an entire estate.  To use voice, it must be enabled for both the estate and the parcel you are in.

How to enable or disable voice

To enable or disable voice for a parcel you own:

  1. Stand on the parcel.
  2. Right-click the ground and select About Land or choose World > About land.
  3. Click the SOUND tab.
  4. Select (or deselect) Enable Voice.
  5. To restrict voice to the parcel, select Restrict voice to this parcel; those outside the parcel won't be able to hear those in the parcel talking.

To enable or disable voice for a whole estate you own or control:

  1. Go to a region within the estate.
  2. Choose World Region/Estate.
  3. Click the Estate tab.
  4. Select (or deselect) Allow Voice Chat.

Maturity ratings and voice

If you are in an Adult region, you can speak in nearby voice chat only with other Residents who are also in Adult regions.  See Maturity ratings for more information.  

Troubleshooting

If you are having voice issues, check the following: 

  • Make sure you've downloaded and are using a Second Life Viewer that has voice chat. Voice is part of the standard Second Life Viewer, but some unsupported alternate viewers exclude it.
  • Make sure  Skype isn't running. Even if you're not engaged in a Skype call, having Skype open can affect your audio settings.
  • Check your Viewer preferences:
    1. Choose Me > Preferences.
    2. Click the Sound & Media tab.
    3. Make sure the Enabled checkbox next to Voice Chat is selected.
    4. Check that the Voice Chat slider is at a good level (it's halfway by default) and not muted.
  • Ensure the estate you're on is voice-enabled:
    1. Click World > Region / Estate.
    2. Click the Estate tab.
    3. Check that Allow Voice Chat is selected.
  • Ensure the parcel you're on is also voice-enabled:
    1. Click World > About Land Place Profile.
    2. Make sure Voice is On.

If your volume works but some people can't hear you, your microphone:

  • May be too far away.
  • May not be working properly.
  • Settings may be incorrect or have changed for some reason.

If you've followed all these steps and voice still doesn't work, make sure your headset and/or microphone are set up properly as detailed above. Also check if your headset or mic has a mute switch and it is off. The same goes for mute settings on your computer.

Reducing background noise

To reduce background noise when using voice chat:

  • Use the toggle-to-speak feature. By only "transmitting" when you have something to say, you won't inadvertently broadcast any ambient noise or side-conversations happening around you.
  • Make sure the room you're in is as quiet as reasonably possible: close doors to noisy rooms, turn down loud music and ask your friends and colleagues to quiet down. No amount of noise-cancellation will filter out a wild party!
  • Get a computer headset with a noise-canceling microphone.  Using a headset ensures that you won't transmit the sounds made by your computer's speakers, and a noise-canceling microphone can filter out unwanted ambient noise from your surroundings when you speak.

Voice morphing

Voice morphing transforms your natural voice into something bigger, smaller, bolder, or completely different. As you speak, the technology seamlessly modifies the pitch, speed, tone, and other key attributes of your voice. Depending on which morph you choose, the effect can be subtle or quite dramatic. Since the system is not a text-to-voice synthesizer but instead builds on your own voice, you can continue to speak naturally into your microphone while your new, morphed voice is heard inworld.

How to preview a voice morph

You can preview what your voice will sound like with any of the available morphs before you decide to subscribe to a Morph Pack:

  1. Click  to display the VOICE SETTINGS window.
  2. Click Voice Morphing Off.
  3. Click Preview Voice Morphing.  The VOICE MORPHING window opens
  4. Click Record then speak a sample phrase into your microphone.
  5. Click Stop.
  6. Click the name of a voice morph in the list to hear your sample phrase under the influence of that morph.

 

How to get voice morphs

Voice morphs are available exclusively in themed Morph Packs. You can subscribe to a Morph Pack in 30-day increments by paying a scripted vendor object inworld:

  1. In the VOICE MORPHING window, click Subscribe Now to open your web browser to:http://secondlife.com/landing/voicemorphing.
  2. In your web browser, click Teleport to Voice Island.
  3. In the PLACES window, click Teleport.
  4. Find a voice morph vendor that contains a voice morph you like.  Be sure to preview each voice morph before subscribing, as described above.
  5. Click the vendor. Then click the L$ amount in the Pay Resident window to confirm your 30-day subscription.

 How to use a voice morph

  1. Click the up arrow next to the Speak button to open the NEARBY CHAT window.
  2. Choose a voice morph from the dropdown list below your name.
  3. When transmitting, your voice is now altered by the selected voice morph.

Image:Choose a voice morph.png

Linden Realms Frequently Asked Questions

Welcome to Linden Realms!

Linden Realms is a fun, creative, and engaging virtual experience produced and provided by Linden Lab.  Linden Realms takes you through basic exploration and gameplay, where you can earn Linden dollars by gathering gems and completing quests.  This article answers some frequently-asked questions about the experience.

 

What do I need to access Linden Realms?

To access Linden Realms, you need n valid Second Life account and a mesh-enabled vewer such as the official Second Life Viewer.

How do I get back here?

You cannot teleport to Linden Realms directly: you must find a portal inworld and walk through it to enter the experience.  You can find portals inworld at various locations.  See the Destination Guide for a list of portal locations.

An example of a portal is shown at right.

I tried to teleport to Linden Realms, but I got the error message "You do not have access to that region"

Linden Realms regions work differently than normal regions.  You cannot teleport directly to them, and you must go through the portals to get access to the regions.  To get back in, find a portal (http://secondlife.com/destinations/realms) and walk through it.

I tried to enter through the portal, but it didn't work

If the Linden Realms regions have reached their maximum capacity, the portal turns off and will not allow more people to enter.  Wait a while and try again.

How do I get crystals?

To get crystals, walk over them using your avatar, but remember to keep an eye out for rock monsters!

Is it safe?

Yes. Although the experience automatically attaches HUDs, animates you, and teleports you, your inventory is unaffected and you will not lose Linden dollars. It is entirely safe for you and your Second Life account.

There are things in Linden Realms that can "kill" you: rock monsters, glowing toxic water (examples shown at left), and fireballs. However, you'll be reincarnated immediately.  See I'm suddenly somewhere different. What just happened?

I'm suddenly somewhere different. What just happened?

You were just "killed" in the game by one of the hazards (like a rock monster, toxic water, or a fireball). Be more careful!  When this happens, you will be teleported to a “resurrection circle.” 

These teleports occur automatically (without your permission). Don't worry: while this is not standard behavior in the rest of Second Life, it is the way Linden Realms is designed to work.

I was in Linden Realms, but was teleported out. What happened?

You will be teleported automatically out of Linden Realms if you perform an action not intended to occur within the experience. 

Linden Realms requires the Linden Realms HUD, along with flight and teleport being disabled. If the HUD is detached, or if your avatar manages to teleport or fly within Linden Realms, the region will automatically teleport you to your home. This is done to ensure that the Linden Realms experience continues to operate within the intended design.

If this is a recurring experience for you, check your scripts and attachments to ensure that they are not attempting to perform any of the actions listed above.

How do I get the best visual appearance?

To see Linden Realms as it was intended, enable region environment (Windlight) settings :

  1. Choose World > Environment Editor.
  2. Select Use region settings.
  3. Click OK.

Then enable atmospheric shaders:

  1. Choose Me > Preferences.
  2. Click the Graphics tab.
  3. Select Atmospheric shaders.

If you experience any graphics issues, follow these steps:

  1. Return to your home location.
  2. Log out of Second Life.
  3. Log in again.
  4. Walk through the LR portal again.

Heads-Up Display (HUD) issues

Many issues you may encounter are related to HUDs.

How did this HUD get attached to me?

As part of the Linden Realms experience, a heads-up display (HUD) will be attached to you automatically.  You won't be prompted to accept the attachment.  Don't worry: while this is not standard behavior in the rest of Second Life, it is the way Linden Realms is designed to work.

Why does the HUD disappear when I log out?

We do not want to compromise your inventory, so the HUD ias a temporary attachment that leaves your inventory unaffected.

I'm in Linden Realms, but my HUD is not loading.

We apologize if you have issues loading your HUD. Please follow the troubleshooting steps below to resolve your issue.

What happens if I detach my HUD?

If you detach the HUD, you will automatically be teleported out of Linden Realms back to your home location.  You will NOT lose your progress or status in the game.  Linden Realms stores all of your game information in a server data store.  You are free to come and go as you please, and get a new HUD without affecting your game data.

If you detach your HUD outside of Linden Realms, occassionally you will teleport into mid-air, in your current region.  This is a known issue.

While I was working on a quest, my HUD changed to display a different quest. What happened?

It is possible to have multiple active quests at the same time. If you have more than one quest active, the HUD will display only the quest with the highest priority.

This means that if you are working on a quest, but then take on a new quest that is of higher priority, the HUD will display the new quest, not the the old one. However, LR is still tracking the older quest and you can still complete it.

I'm having trouble completing quests. What can I do?

While we do our best to ensure all users have a great experience, in rare cases technical issues may prevent you from interacting with quest objects or advancing past certain quest objectives.

To help resolve such issues, follow these troubleshooting steps:

  1. Remove conflicting HUDs and attachments - Certain avatar scripts can conflict with the Linden Realms experience. To isolate this problem:
    1. Exit Linden Realms.
    2. Remove any other HUDs and attachments.
    3. Re-enter Linden Realms through a portal.
    Note: We understand that HUDs and attachments can be an integral part of your experience; this is a temporary troubleshooting step to narrow down the root cause of the issue.
  2. Reset your Linden Realms HUD
    1. Exit Linden Realms
    2. Detach your Linden Realms HUD.
    3. Re-enter Linden Realms.
  3. Switch to another LR instance - All instances of Linden Realms operate independently, so try another one to see if your issue resolves. Check the Destination Guide for a list of available instances.
  4. Try the Official Second Life Viewer - Use the official Second Life Viewer to determine whether the issue you are encountering is related to a specific viewer. 

I've completed several quests in Linden Realms, and now I'm not receiving any more.  Why?

There are a limited number of quests you can complete in Linden Realms. If you have completed all the quests that are currently available, you will not be offered any additional ones. However, even though you have completed the quest content, you can continue to collect crystals, earn Linden dollars, and hang out with other Residents as long as you'd like! It's also worth checking the workshop every once in a while to see if we've added any new quests to the experience.

What's a flare cannon?

One of the quests in the experience directs you to find a "flare cannon." An example of a flare cannon is shown at right.

How do I report griefing/camping/cheating?

Linden Realms is subject to the same rules, regulations, and guidelines as the rest of Second Life.  In the Second Life Viewer, choose Help > Report Abuse to report abuse.

For more information, see Filing an abuse report.

How do I get more help?

If you tried the troubleshooting steps above and were not able to resolve your issue, please create a support case on the Second Life customer support site. If the issue is particular to a specific inworld location or object, please provide the name of the object, along with the coordinates and Linden Realms instance number. 

Managing your Marketplace store

Buying and Selling

Managing your inventory

The Manage inventory section of the Marketplace makes it easy to edit your item listings one at a time or in bulk.

To manage your inventory:

  1. After logging in to the Marketplace, choose My Marketplace > Merchant home in the upper-right.
  2. Click Manage inventory on the left-hand side.

Unassociated marketplace inventory

If you have added an item to your Marketplace listings in the Second Life Viewer, but have not associated it with an existing listing or created a new listing, it appears in the Unassociated tab of the Marketplace listings window.  For more information on adding an item to your Marketplace inventory and creating new listings, see Selling in the Marketplace.

To associate an unassociated item with an existing listing:

  1. Right-click the unassociated item's folder in the Unassociated tab of the Marketplace listings window.
  2. Choose Associate listing.
  3. Enter the Listing ID of the existing listing.  The listing ID can be found in parentheses next to a listed or unlisted item listing.  For example, "Example Crate (3732)".
  4. The unassociated item now replaces the existing item in the listing.  The previously listed item becomes unassociated inventory.

 

Listed, unlisted, and unavailable status 

Each of your listings has a status:

  • Listed - The normal, active status of an item that is publicly visible and available for purchase on the Marketplace.
    • Exception: limited-quantity stock items stay Listed after they have sold out, but they cannot be purchased.
  • Unlisted - An item that is intentionally hidden and unavailable for purchase. You might unlist a product because:
    • You are permanently discontinuing the product but want to keep the listing for your personal records.
    • The product is seasonal or event-specific and will be temporarily unlisted until the next time an appropriate event comes around.
    • You've discovered serious bugs in your product and temporarily unlist it while you address the issue. Be sure to make an announcement on your Marketplace store (and anywhere else on the web you maintain a Marketplace presence, like a blog) to keep your customers informed.
  • Unavailable - An item can be unavailable for various reasons:
    • Freshly-added items with incomplete listings show up here. You need to Edit each one and fill in the required fields to List those items. Learn about item listing fields and how to use them.
    • If an item violates the Marketplace Terms of Service, Linden Lab may make it unavailable.
Note: The Date field in Manage inventory indicates the date the item was imported into the Second Life Marketplace. 

Editing a listing

To edit one of your listings:

  1. In the upper-right, click My Marketplace > Merchant home.
  2. On the left-hand side, click Manage inventory.
  3. Click Actions > Edit next to the item you want to update. You can also click Actions > Preview to see how an item listing looks to potential customers, or click Actions > Unlist/List to activate or deactivate a listing.
  4. Make the desired changes to your item listing fields.
  5. Click Update to save your changes.

You can also get to the Edit Item Listing page from the Second Life Viewer by right-clicking the item's folder and choosing Edit listing.

Removing a listing

To remove a listing, first unlist the item from the Second Life Marketplace:

  1. Login to the Marketplace and choose My Marketplace > My Store (upper-right).
  2. Click Manage inventory. Locate the item entry and click the Actions > Unlist link.

Next, remove the listing from your Marketplace store:

  1. Login to the Marketplace and choose My Marketplace > My Store (upper-right).
  2. Click Manage inventory.
  3. Next to the item listing you want to remove, choose Actions > Delete.

Changing the item associated with a listing

If you want to sell a different or updated version of an item using a current listing:

  1. In the Second Life Viewer, choose Me > Marketplace listings
  2. Find the listing number in parentheses next to your existing listing.  For example, "Example Crate (3757)".
  3. Click the Unassociated tab of the Marketplace listings window.
  4. Right-click an unassociated item you wish to associate with your listing and choose Associate listing.
  5. In the Associate Listing window that appears, enter the Listing ID of your existing listing and click OK.
  6. The unassociated item now replaces the existing item in the listing.  The previously listed is moved to the Unassociated tab.

Editing more than one listing at a time

Note: Choosing Edit for multiple items is a useful way to standardize fields that are the same. For example, if you're selling colored variations of hair, most of the information will be identical; or you might have a standard blurb you want to add for multiple products.

To edit more than one listing at a time:

  1. Click the checkboxes in the leftmost column for the items you want to edit, or click the checkbox at the top of the column to select them all.
    Tip: If you have a big inventory and want to view or select more items at once, change Items per page to a higher number, like 100.
  2. Below, next to Modify selected items, choose an option from the dropdown (ListUnlist, or Edit) and click Go. The page refreshes with a confirmation message.

Viewing your Moderate or Adult listings

When you search for your item on the Marketplace, make sure you select GeneralModerate, or Adult as under Show maturity levels. Unless you enable Moderate and Adult content, the feature that lets shoppers exclude this content from their search results also prevents you from seeing your own listings.

Your listing's maturity level may be automatically updated by the filters we use to scan for incorrectly rated listings. We occasionally update the filter keywords; if your listing contains words in the updated filter, its maturity rating will be changed accordingly.

If you disagree with the automated maturity rating, please contact support.

Listing enhancements

Listing enhancements allow you to promote an item by advertising it as a "Featured Item" on a highly visible page.

While editing an item listing, you can click the Add button on the right to:

  • Feature this item on the home page - http://marketplace.secondlife.com
  • Feature this item on a category landing page - For example, Avatar Accessories.
  • Feature this item on the checkout receipt page - A shopper sees this page after checking out. 
  • Feature this item on the L$0 cart checkout ads page - A shopper sees this page after checking out with a L$0 balance (freebies).

For listing enhancement prices, please see the Marketplace fees and commissions.

Managing your existing listing enhancements

To manage your listing enhancements:

  1. Go to the Marketplace.
  2. Click My Marketplace > Merchant home.
  3. Click Manage subscriptions on the left, or click Inventory tab > Manage subscriptions. The Subscriptions page shows the details of all your listing enhancements, including where each item is featured, its renewal period, and its current status.
  4. Find the listing enhancement you want to change.
  5. Click Edit on the right.
  6. You can now edit your listing enhancement. To cancel your listing enhancement at the end of the current time period, click Don't renew.
  7. To renew a listing enhancement that you have canceled, click Reactivate.
  8. To cancel your listing enhancement effective immediately, with no refund for time remaining, clickDelete.
Important: Listing enhancements renew automatically! If you only want to advertise your item for a specific time period, follow the instructions for cancelling your listing enhancement.

Listing enhancement reports

You can view listing enhancement reports, which show statistics on impressions and click-throughs for each listing enhancement you have active:

  1. When logged into the Marketplace, click My Marketplace > Merchant home.
  2. On the left, click Listing enhancements (under Reports).

Your store profile

Your store has its own profile that can be customized. You should take advantage of this to promote your brand:

  1. Click My Marketplace in the upper-right and click Merchant Home.
  2. On the left-hand side, click Edit Store Information.

Here's what the fields mean:

  • Store Name - This defaults to your Resident name, but if you like you can change it to something else.
  • Profile - Whatever you want to tell potential customers about you in up to 2,100 characters, like who you are, what you sell, and why you do it.
    • Examples: "We've been selling in Second Life for seven years and these are some testimonials from thousands of delighted customers!"; "We believe every avatar should be able to have an incredibly beautiful home"; or "Our company's goal is to amplify your awesome."
  • Policies - Do you accept refunds? Do you prefer to be contacted via email or IM, or have you hired support staff that your customers should contact? Make sure to state this here so customers' expectations are clear.
  • Link to Blog - Link to your blog or another website about your store. Many sellers use blogs to announce product updates. Some even group together and form community blogs, like iheartsl.
  • Link to Inworld Store - If you have an inworld store, enter its SLurl here.
  • Store Image - Click Browse to choose a JPG, PNG, or GIF image from your hard drive. A well-compressed JPG generally works best. This isn't usually a picture of your inworld store but rather of your brand's logo. This small image must be exactly 45x45 pixels, so make sure what you upload is legible. There are web tools like Picnik that can help.
  • Store Banner Image - Again, click Browseto choose a JPG, PNG, or GIF image from your hard drive. Must be exactly 700x100 pixels.

Your Store Name and Store Image appear on the right-hand side of all your item pages, like this:

Tip: If you've gotten this far and you haven't read How to market your products yet, you should!

Revenue distributions

The revenue distributions feature allows payments to be automatically distributed among multiple Residents. Distributions are based on percentages, not fixed dollar amounts. For example, say you are selling a car for L$1,000. You make L$700 per each car sold and distribute L$200 per sale to Alice and L$100 per sale to Bob. In this distribution, 20% goes to Alice and 10% goes to Bob.

Control revenue distributions by clicking Add Distribution on the Edit item listing page.

Transaction history

To view your Transaction History:

  1. Login to the Marketplace.
  2. Click My Marketplace and click Merchant Home.
  3. On the left, under Reports, click Orders.
  4. On the Orders page, specify a Start Date and End Date by clicking the calendar dropdowns.
  5. Click Go to refresh the page.
  6. On the right, click Download CSV to download a CSV file that can be read in various applications, like Microsoft Excel.

If a Resident buys an item as a gift for someone else, the recipient's name shows under Recipient. If the item is intended to be received by the same Resident who bought it, you see the buyer's name next to Customer.

Problems with selling

Having problems while selling your items? If you can't find a solution below, you can get more help at theSupport Portal.

Redelivering an item to a customer

If a customer requests that an item be redelivered — perhaps they didn't receive it, or lost their only copy — you can follow these steps:

    1. When logged into the Marketplace, click My Marketplace > Merchant home in the upper right.
    2. On the left-hand side, click Orders.
    3. Search for the order by Order # or Customer (the Resident's name).
    4. Click View order or the order number you want to redeliver.
    5. Click Redeliver item.
       

Tip: You might want to make sure that your customer is online before redelivering. If a Resident has more than 25 offline message notifications, any new IMs or item deliveries will fail. Also, if the Resident is set to Away, redeliveries from the Marketplace will fail.

Flagged items

Flagged items are not removed automatically, and flagging does not affect search relevance.

If an item is flagged, the item goes into a queue. Based on the flagger's rating, the flagged item will move up or down in the queue. People who abuse flagging will be ignored.

If your item was flagged for:

  • An incorrect category (the most common reason for flagging):
    • See if there are sub-categories of the section where your item is currently listed and move your item to a more appropriate section.
    • Do not post items in the "root" categories such as Apparel, Home & Garden, etc. unless you absolutely cannot find a sub-category that applies. You might also suggest a new Marketplace category.
  • An incorrect maturity level:

If you still have questions about why your item was flagged or unlisted, please open a support case and include the exact name of the product as it appears on your inventory page.

Email notification settings

You can change the types of email notifications you receive from the Second Life Marketplace:

  1. Visit http://marketplace.secondlife.com.
  2. If you are not already signed in, click Sign in in the top right corner of the page.
  3. Click My Marketplace at the top of the page, then select My account from the dropdown menu.
  4. Click Email settings on the left side of the My account page.
  5. On the Email settings page, under Merchant Notifications, click On or Off next to each type of email notification to set your notification preference.

As a merchant on the Second Life Marketplace, you may receive the following types of email notifications:

  • Purchase notification
    • Note: This email is sent after delivery and payments have both been completed on a line item.
  • Redelivery notification
    • Note: This email is sent when either you or Linden Lab customer support redelivers an item.
  • Review alert
  • Flag alert

Build Tools

Content Creation, Controls

In other languages:

How to build objects

This page presents a short "crash course" on building in the Second Life® virtual world.

Getting started

You can create objects only on land that permits building. Land that prohibits object creation is marked Building/dropping not allowed: when you are on such a parcel, you will see an icon at the top of your screen as shown in the image at right.

To begin building:

  1. Right-click the ground and choose Build to open the Build window. You can also press Ctrl+4 or Ctrl+B or select Build from the top menu on your Viewer.
  2. In the Build window, choose the type of basic shape (or primitive) you wish to create, then click the location inworld where you wish to build it.
  3. The shape appears (typically with a resounding "whoosh" sound).

 

Editing prims

Use the Build window to move, resize, rotate and otherwise manipulate inworld objects.

Tip: Checking Snap to grid in the Build window forces you to position objects on an arbitrary grid. This is helpful in making sure that objects line up correctly and are precisely spaced.

The video tutorial below discusses working with the building grid, which is useful for precision in building. Topics include:

  • Turning on the grid
  • Adjusting grid increments
  • Adjusting grid snap-to increments
  • Altering grid length
  • Snapping objects to the grid

Moving

  1. Right-click an object and select Edit. This opens the Build window to the Object tab.
  2. Choose Move to enable the Position function.
  3. Click and drag the red/green/blue axes on an object to move it around.
  4. Clicking on the red (X), green (Y), and blue (Z) arrows lets you drag the object only along those axes.

Rotating

  1. Right-clilck an object and select Edit.
  2. Choose Rotate in the Build window to bring up the rotation sphere.
  3. Click and drag anywhere within the sphere to rotate the object freely along all three axes.
  4. Click and drag a specific ring (red/green/blue) to rotate the object only around that axis.

Resizing

  1. Right-clilck an object and select Edit.
  2. Choose Stretch from the Build window to bring up the sizing box.
  3. Click and drag one of the white corner boxes to scale the entire object proportionally.
  4. Click and drag a red, green or blue box to re-size a prim's length, width or height (respectively) without changing the other dimensions.

If the Stretch Both Sides option is checked, the object's opposite corner moves in the opposite direction. If Stretch Both Sides is unchecked, the opposite corner remains in place.

If the Stretch Textures option is checked, the object's textures are proportionally resized together with the object. If unchecked, the textures retain their original size. This means that if you are increasing the object's size, the textures repeat rather than stretching to fill the additional area. If you are downsizing, you will see only as much of the original texture as fits on the smaller object.

Entering specific values

Under the Object tab (shown above), enter specific X, Y, and Z coordinates to move, re-size, or rotate the object. Changes to these values are always based on the center of the object (the point where the red, green and blue axes meet).

 

Advanced edits

The Object tab offers several additional options for editing basic prim shapes. Here are some common examples:

  • Path Cut (begin/end): Takes out a slice of the object along its Z axis. You can specify where the cut starts and ends.
  • Hollow: Puts a hollow center in the object starting from the center of the shape and expanding out. You can specify what percentage of the radius is hollow.
  • Twist (begin/end): Puts twists into the object, warping its shape as well as texture alignment.
  • Taper: Reduces the size of the top or bottom sides (x or y axes, negative or positive) of the prim.
  • Top Shear: Shifts (shears/skews) the top surface of the object away from the bottom. You can shift the X and Y axes separately.
  • Dimple (begin/end): Cuts a hole in a sphere from ring of latitude (you specify the percentage) to the top or bottom of the Z axis. The dimple cuts straight to the origin of the object (leaving a cone-shaped hole).

Three useful features

You may find the following features useful as you build and move objects:

  • Show Hidden Selection - Choose Build > Options > Show Hidden Selection to see the hidden contours and planes of a selected object.
  • Show Light Radius for Selection - This feature shows the range of illumination for a lighted object. To use it:
    1. Right-click the desired object and select Edit > Features.
    2. Select the checkbox next to Light.The object is now a light source.
    3. Choose Build > Options > Show Light Radius for Selection to see how far the emitted light from the object travels.
    4. To adjust the distance of the object's emitted light, right-click it, select Edit > Features, and click the up and down arrows to increase or decrease the Radius.
  • Show Selection Beam - The selection beam is the line of particles you see when you are pointing at and manipulating objects. The feature is on by default, but if you think it gets in the way, you can disable it: Choose Build > Options and uncheck Show Selection Beam. 

Using Shift-drag to copy objects

You can Shift -drag to copy an object you have permission to copy. This isn't obviously stated in the build tools but is a popular way to copy objects. Here's a simple example:

  1. Right-click the ground and choose Build.
  2. Click the ground again to rez a generic cube.
  3. Right-click the cube and choose Edit. The positioning arrows appear.
  4. Hold down Shift , left-click one of the arrow heads, and drag the object. You're dragging the original, and a copy is left behind at the original location.
Tip: If you use Build > Undo (Ctrl+Z) after Shift -dragging an object, the original snaps back to its original position — a creative use of selective Undo. You can do this to align it another way.

Using the Copy selection feature

Copy selection allows you to duplicate selected prims and align them adjacent to each other. For example, if you're copying sections of a wall and Shift -dragging to copy is proving tricky to fine-tune, you may want to take advantage of this alternative.

To understand how this works, let's use a simple example:

  1. Right-click the ground and choose Build.
  2. Click the ground again to rez a generic cube.
  3. From the Build Tools window, select Create.
  4. Check Keep Tool selected so we can do the following steps repeatedly.
  5. Click the Copy selection checkbox. For now, check Center Copy and uncheck Rotate Copy.
  6. Now, click on the faces of the cube. Each time you do so, the cube is duplicated, aligned edge-to-edge with a previous cube.

Here's what the options do:

  • Center Copy - Copies are centered on the target object, which is useful for neat building in-a-line where you want objects to be aligned along an axis. Otherwise, objects will be placed edge-to-edge, but may be staggered or askew. Note that with curved prims like spheres, this means one of the copy's edges is touching the source, but isn't interpenetrating (overlapping).
  • Rotate Copy - Copies rotate to match the target object, instead of the original values the source object has. This can make it easier to line up something that's already at an angle, such as a house's slanted roof.

Using the Content tab

If you have permission to modify an object, you ca use the Content tab to::

  • Drag any objects from your Inventory into the Content folder.
  • Copy or move the contents of an object to your Inventory.
  • Permanently delete objects from the Content folder.

To add inventory to the object Content folder:

  1. Right-click the object inworld and choose Edit from the pie menu (or press Ctrl-3 and click on the object).
  2. Open the Content tab (click More if you can't see it).
  3. Drag the desired item from your Inventory into the Content folder.

To remove objects from the Content folder:

Right-click on the object inworld and choose Open from the pie menu. Use one of the following options:

  • Open your Inventory and drag the contents to your Inventory window.
  • Click Copy to Inventory.
  • Click Copy and Wear.
Note: If the contents have copy permissions, a copy is placed in your Inventory. If an object is (no copy), the object will leave the Contents folder and move to your Inventory.
  • Select one or more objects (Ctrl-select more than one object), right-click and select Delete (or press the Delete key on your keyboard) to remove objects without placing them in your Inventory.
Important: Objects that are not rezzed, but are instead deleted from a Content folder do not go to your Inventory Trash folder! They are permanently deleted. If the object is (no copy), be aware it will be gone if you select it and press the Delete key!
Note: Unlike your own inventory, an object's inventory cannot have two items with the same name. If you copy an item with the same name as an existing item into the object's inventory, the new object will be renamed; e.g. object, object 1, object 2 etc.

Linking objects 

You can link several primitives (prims) together to create one cohesive object. A linked object is, for all intents and purposes, considered one object. It has one name, acts as one object (for example, if physics are enabled on it), and it cannot be broken apart unless you Unlink it. However, a linked object still counts as the sum of its prims when determining your land's object limits.

One prim of the object is considered the parent or root link. The name of the parent link is the name of the whole linked object. The inventory of the root prim is, for most purposes, the inventory of the whole object. The center (or origin) of the root prim is the center of the whole object, even if the root prim is not the physical center of the object itself. Vehicle scripts look at the root prim's orientation to determine the "front" of the vehicle. As a result, it is important which prim you select as the root prim.

Linking

Follow these steps to link together two or more prims:

  1. If you are not in the object Editor already, right-click any object and choose Edit, or open the Editor with Ctrl-3.
  2. With no object selected in the editor, hold down Shift and click on each prim you wish to link together, one at a time. Make the most important prim and/or scripted prim (root) the last one you select (such as the seat of a vehicle).
  3. Then, go to the Tools menu and select Link, or just press Ctrl-L.
  4. You can select Tools->Unlink or press Ctrl-Shift-L to break the object apart.

Be aware of the following limitations:

  • A linked object cannot exceed 54 meters in any dimension.
  • Normally a linkset can have up to 256 prims; sitting avatars count as one prim each.
  • Vehicles, or any physics-enabled object, cannot have more than 32 prims (sitting avatars don't count toward the physical prim limit).
  • There is no nesting of linked groups. In other words, if you link a third object to two objects already linked and then unlink them it will not yield two groups but three.

The Undo Feature

Second Life's Undo is used to revert certain changes to an earlier state. While selecting an object, use Build > Undo, or the much quicker keyboard shortcut of Ctrl-Z.

Watch this video to learn more:

Limitations

Undo doesn't work if you have:

  • Changed any of the texture settings on an object. (It won't switch back to the previous setting.)
  • Deleted an object. (It won't bring it back inworld.)
  • Added contents to an object. (If you drag a no-copy object from inventory into another object's contents, selecting Undo won't take it out.)

This isn't all-inclusive; Undo generally doesn't work for most of an object's parameters.

What does undo work on?

Undo primarily reverts changes made to the position, size, and rotation of an object. For example, if you accidentally move a sofa inside a wall, undo snaps it back to where it was last.

As shown in the video above, Undo can help you retrieve objects lost in walls.

If you change the position, size, or rotation of an object using the numerical entry fields in the Build window's Object tab, you must click the object again to bring into focus and make Undo work.

You can also use Undo when writing notecards or editing scripts; in this context, it functions similarly to a word processor's, and untypes what you last entered.

Undo should also work on attachments.

Please note that:

  • Each object has its own independent "chain" of undos which remembers multiple steps.
  • Since this data is stored on our servers, you should be able revert changes to objects inworld even after relogging.
  • Remember that you must specifically select an object to undo changes to that object. (You'll see the positioning arrows and a yellow silhouette glow.)

Joining and participating in groups

Controls, Groups

Overview of groups

Groups provide a way for you to socialize, share interests, and collaborate with others on projects.  With a Basic account, you can belong to as many as 42 groups at one time; Premium accounts may belong to as many as 60 groups.  However, you may have only one active group at a time.  Your active group determines the title displayed by default above your avatar name inworld.

Note: If you downgrade from a Premium account to a Basic account, no group memberships are lost.  However, you may not join any new groups as a Basic account until your current number of group memberships is less than 42.

Group members:

  • Can participate in group text chat and voice chat sessions with others in the group.  See Group communication.
  • Recieve group notices to others in the group; certain members have the right to send notices, if they have the required abiilty.  See Working with group notices.
  • Can get group dividends and pay group liabilities.  Any Linden dollars paid to the group are paid out evenly to all group members each day.  See Group dividends and liabilities.
  • Can jointly own land, with each member making a contribution to help pay for the land's cost.  SeeGroup-owned land.
  • Can jointly own objects deeded to the group.

Access to land parcels may be restricted by group membership.  Also, scripted objects may be usable only by members of specific groups.

This article provides an introduction to groups primarily for group members.  For more on groups, and for information for group owners and managers, see Creating, managing, moderating, and disbanding groups.

Basic concepts: roles, titles, and abilities

Each group has a set of roles that can be assigned to members.  Each role has an associated title and set ofabilities that determine what members in that role can do. One person can have multiple roles in a group.

By default, all groups start with three roles:

  • Owners: Group owners have full control over their group, and have access to all group abilities. This role can't be deleted, edited, or hidden.  The person who creates the group is initially the owner. Default title is "Owner."
  • Officers: Officers have more abilities than regular members, such as the ability to invite others to the group or eject members.  Default title is "Officer."
  • Everyone: All members in the group have this role that defines baseline abilities.  Default title is "Member."
Note: The ability to change roles, titles, role visibility, and abilities is itself an ability. The group owner always has this and all other abilities. 

Titles

The title of your role in your currently active group is shown by default above your display name inworld.  For information on how to change your group title, see Controlling group titles.

Abilities

The abilities of your roles determine what you can do in a group.  There is a wide range of abilities available.  The owner role always has all abilities.  Abilities are provided to control group membership, roles, parcel management and object management.

For more information, see Managing abilities.

Active group

Although you may belong to many groups, you have only one active group at any one time.  Your currently active group determines, for example, the title displayed above your name tag.  See Changing your active group and title for more information.

Open and closed groups

There are two basic types of groups:,

  • Open groups are available for anyone to join if they wish.
  • Closed groups require an invitation from an existing group officer to join.

Either type of group may have a Linden dollar cost to join.

Group visibility in your profile

By default, others can see the groups to which you belong in your profile.

To hide a group so that it does not appear in your profile:

  1. Choose Communicate > Groups or right-click on yourself and choose My Groups.
  2. Click the group you want to hide 
  3. Click Group Profile.
  4. Deselect Show in my profile.
  5. Click Save.

 Joining a group

There are two ways to join a group:

  • A group member can invite you.  This is the only way you can join a closed group.
  • You can join an open group on your own initiative.

Being invited to join a group

You must be invited to join a closed group; you may also be invited to join an open group or you can join on your own.  

When you are invited to join a group, a notification appears in your Viewer. If you wish to join, click Accept. If not, click Decline.

Tip: If you do not know the Resident who sent you the group invitation or want to learn more about the group before accepting, click the Infobutton to see the group's profile.

 

Finding and joining an open group

To search for a group to join:

  1. Click Search
    The Second Life Search window opens.
  2. Select Groups from the dropdown menu next to the Search button
  3. Next to Maturity, check or uncheck the boxes to filter your results as desired.
    Important: You must be at least 18 years old to view Adult-rated search results. See Age-restricted content for more information.
  4. Enter your search criteria and click the Search button.
  5. Browse through the search results. When you find a group that interests you, click the link for details.
  6. Click More Info to bring up the People window, which displays the group's profile information and indicates the enrollment fee (if any) in L$.
  7. To join, click JOIN NOW! 
    A message appears asking you to confirm that you wish to join. Click Yes.

Inviting someone to join a group

Note: To be able to invite others to join a group, you must have a role with the Invite People to this Group ability.  Depending on your role, you may not have this ability.

To invite one person nearby inworld

To invite someone to a group to which you belong:

  1. Right-click their avatar and choose Invite to Group
    The GROUPS window opens, displaying all the groups to which you have permission to invite people.
  2. Select the desired group
  3. Click OK.

The person will get a group invitation.

To invite multiple people

To invite several people into your group at once:

  1. Choose Communicate > Groups or right-click yourself and choose My Groups...
  2. Click the desired group. 
  3. Click Group Profile.
  4. Click the Roles tab.
  5. Click Invite.  If you don't have the required ability, the button will be disabled.
  6. Click Open Resident Chooser
  7. Select a person one of these ways: 
    • In the Search tab, type in the text field, then click Go. Click on the desired person and click Select. 
    • In the Friends tab, choose a friend, then click Select
    • In the Near Me tab, click on a person then click Select.
  8. Repeat for each person you want to invite, then click Close.
  9. Click Send Invitations.

Controlling group titles

By default, you see others' group titles above their display names inworld.  To turn off the display of others' group titles,

  1. Choose Me > Preferences.
  2. Click the General tab.
  3. Under Name tags, deselect Group titles.
  4. Click OK.

Image:kb_tagsResi_screenshot.png

 

Changing your active group and title

The title associated with your role in  your active group appears to others above your display name. Whenever you join a group, that group automatically becomes active. Your active group can also affect certain permissions inworld, such as the ability to create objects on group-owned land.

To change your active group:

  1. Choose Communicate  > Groups or right-click on your avatar and chooseMy Groups.
  2. Right-click on the name of the group you wish to make active.
  3. Click Activate.
  4. The group name changes to bold to indicate that it is active.

Changing your role's title 

Each role in a group has an associated title. If you have more than one role in the same group, you can switch your active title within the group:

  1. Choose Communicate > Groups or right-click on your avatar and choose My Groups.
  2. Click the name of your active group.
  3. Click Group Profile.
  4. In the General tab, choose the desired title from the My title dropdown list.
  5. Click Save.

Group communication

As a member of a group, you can converse with other group members, both using text chat and voice chat.  The ability "moderator" provides special capabilities to control group voice and text chat conversations.  For more information, see Group moderation.

Group IMs

To start a group IM session with all group members currently inworld:

  1. Choose Communicate > Groups or right-click yourself and choose My Groups...
  2. Double-click the desired group.
    The conversations window opens.
  3. Type text that will appear to all group members. 

For more information, see Group IM sessions.

Group voice calls

When you start a group voice chat call, you will be disconnected from local voice chat.  That is, you will no longer hear voice from people nearby and they will not hear you.  Those in a group voice call can hear each other regardless of their location inworld.

To start a group voice call, follow the above steps then click Call Group.

Or to start a group call directly:

  1. Choose Communicate > Groups or right-click yourself and choose My Groups...
  2. Right-click the name of the group and choose Call.

For more information, see Group voice chat.

 

How to market your products

Buying and Selling, Reference

Contents

This article introduces the essentials of Second Life commerce promotion and provides links to further useful resources. There is a lot of information here, so we suggest you bookmark this page and refer to it as needed.

Copywrite to excite!

The key to making your product stand out from the thousands of other products on the SL Marketplace is creating a compelling listing. A great listing captures the attention of browsing Residents and helps them make an informed decision. 

Quality copy — the title and description of your product listing — can make or break a sale. Get the consumer excited about purchasing your product. A well-crafted description makes your product both more alluring and more memorable. Be sure to check your spelling and punctuation: a sloppily written listing can make potential buyers think your product is poorly constructed, too. Your listing should reflect the care and attention to detail you put into creating your goods.

Grab attention with a catchy headline

Titles matter! Here are some tips for making the most of them:

  • Include the specific name of your product.
  • If your product comes in different colors or versions like "Lite" and "Pro," make this clear.
  • If you have a personal or company brand, include it if space permits.
  • Include keywords to make your title more searchable.
  • Don't type in ALL CAPS; it's visually aggressive and may turn people off.
  • Some sellers use special characters like *** ~*~ to decorate their listings, but this too may be off-putting and may also hurt your search rankings. If you really want your listing to stand out, consider using a listing enhancement.

Examples:

  • Luxury Renaissance Villa - Low Prims
  • Handcrafted Bronze Anklet - Limited Edition!
  • SuperTek's Low-Lag Animation Overrider v2.0
  • Ravstyle "Lynnie" Hair - Rainbow Fatpack
Note: Although you can use up to 120 characters for an item name, a snappy title may be catchier and easier to read.

Connect with your customers

Generate a following by creating listings that show consumers who you are.

  • Make it clear to your potential customers that they are dealing with a caring person. They will be more likely to ask questions that could lead to a sale.
  • Let individual quirks shine through. Adding personality to your products elevates them above generic "piles of pixels."
  • Call attention to what's unique about the wild dress or wacky gadget you're selling, especially if it is (as far as you know) the only offering of its kind on the whole market.
  • Be specific. Make a clear list of features that is easy to understand at a glance.
  • Be honest about known limitations or bugs that inhibit your product's functionality. Transparency earns your buyers' trust.
  • Offer practical solutions to problems.
  • If you have a proven record of unbeatable customer service, say so!
  • If you have received positive testimonials, or a video review, let your customers know. Future testimonials can snowball as a result of early praise.
  • You should also let buyers know if your product is a limited-time offer or a special edition — but be honest. No one wants to purchase something "premium" only to discover later that it is widely available.
  • If you are open to doing custom work, make this clear. (Conversely, creators who are too busy to make customs often list this in their inworld profile.)
  • Know your target market and tailor your listings accordingly. Let potential customers know exactly how your product will help them have a more enjoyable Second Life.

Examples:

  • Fed up with belts that cut into your avatar's waist? I have a solution for you...
  • There's an interesting story behind these poseballs and it comes from my own love life...
  • This hair fatpack means you'll get all of the colors shown in the photo. The headband isn't part of the package but an included styling notecard shows where you can buy this and other accessories.
  • The easy resize HUD means you'll never have to waste time fiddling with the building tools!

Item listing fields

The following fields are in each of your item listings. They help describe your item to shoppers and can also help you organize your merchandise:

  • SKU - This stands for Stock-Keeping Unit and is a unique identifier for each item.
  • Version - If you have your own product-versioning system (for example, many scripted gadgets issue updates), enter the number here. For example, "2.0".
  • Item Status - Can be Active or Inactive. This is the same thing as Unlist/List on the Manage inventory page.
  • Maturity Level - Can be General, Moderate, or Adult. Please note that if you set the maturity level incorrectly, our automatic filter process may correct it without notifying you. For more information on how to rate your item, see the Marketplace listing guidelines.
  • Mesh - Used this setting to indicate whether your item is composed of No Mesh, Partial Mesh, or 100% Mesh. If you do not have payment information on file or have not completed the Mesh IP Tutorial, you may only choose No Mesh.  This setting is useful for Residents who are using Second Life Viewers that do not yet support mesh content; to them, your object may appear to be composed of flat triangles!
  • Permissions - What the customer can do with the object. Note that setting this does not change your original item's permissions— you need to set those beforehand and check the same boxes here.
    • If your item has permissions subtleties, make sure to check  note them in the Extended description below. For example, a robot toy's colors may be modifiable, while the script inside the robot is no-modify.
    • If you wish to place specific license restrictions on your item, check User Licensed and describe the terms of the license in the Extended description.  For example, you may wish to sell an object with full copy/modify/transfer permissions, but disallow resale except under specific conditions.
  • Usage Requirements - Describes how the item must be used; items may be Wearable, require Unpacking, require Land to be permanently displayed.  If your object requires none of these, choose None.
  • Clothing Works With - Choose Classic Avatars or Mesh Avatars.  For more information, see Buying clothing that fits your avatar.
  • Custom Avatar Brand - Fill in this field if your item is meant to be used with a specific branded Mesh avatar.  For more information see Buying clothing  that fits your avatar.
  • Brand URL - A URL to help customers find out more about your Custom Avatar Brand, if applicable.
  • International tabs - If you've localized your item for additional languages, click a language tab to enter that information. Each language is a separate listing, but listings in several languages can be created simultaneously.
  • SL folder name - Corresponds to what the object's folder is named in your inventory.
  • Item title - You can leave this the same as the SL object name or expand it to be more descriptive for additional visibility. This field is searchable and can be up to 120 characters.
Tip: Item names appear in the page's URL, which then shows up in search engine results. A well-chosen name will help you become more discoverable via higher search rankings, so be careful of using decorative Unicode and other wasted space that doesn't contribute. Learn more about search engine optimization.
  • Product features - Call out up to five specific highlights to emphasize why someone would want to buy your item.
  • Extended description - Details about your product in plain text.. This commonly includes expanded info about the Product features, Permissions, and other fields. You can also link to a video tutorial or other rich documentation. Many merchants use it to provide customer service info, although Edit Store Information is probably a better place for that. Also, product manuals should be provided as a Downloadable PDF as mentioned below. This field is not searchable and can be up to 5,000 characters. While you can have the text of a URL in these areas, the text is not linked to the page. There is room on the merchant page for links to the merchant's web page or blog.
  • Keywords - Specific terms you expect this item to be found with when customers search. This field is searchable from Marketplace search and can be up to 200 characters, including commas and spaces.
  • Category - Click Change category to get category suggestions. In the popup, search categories, then click the category that fits best from the list. If you can't find a relevant product category, include keywords  so that your product comes up when shoppers search using those keywords. You might also suggest a new Marketplace category.
  • Item price - In L$. If this item is a freebie, enter 0.
  • Prim count - The number of prims this objects is. Subtleties can be explained in the Extended description. For example, if you're selling a set of furniture in which the chair is 20 prims and the table is 30, be sure to let the buyer know.
  • SLurl - This is usually a link to your inworld storefront, or at least a place the object can be viewed in three dimensions inworld. Whenever possible, enter a specific link to the exact location instead of a generic one to the front of your store. Learn more about SLurls.
  • Video URL - Have you made a video tutorial or a marketing promo to show your product in action? This can be a delightful way to quickly show what it's all about. YouTube is the most popular video site, but there are many alternatives. The Video URL can actually be any standard URL, but the link put here appears under the listing's Details tab as View Video ».
    view_video.png
     
  • Available quantity - This is usually Unlimited unless you are selling something like limited-edition art. Limited items are often sold as no-copy so the buyer can't duplicate them.
  • Images - While this field isn't required, it's one of the most important to communicate what you're selling, so include at least one image. Click Upload an image to get info and choose a JPG, PNG, TGA, or GIF image file from your hard drive. You can have up to 8 images for an item.
  • Animated GIF - The Second Life Marketplace supports animated GIFs. They can be up to 1 MB (which means you may need to use an optimizer like Photoshop's "Save for Web & Devices") and, like other images, up to 700x525 pixels.
  • Downloadable PDF - Click Browse to choose a PDF from your hard drive. PDFs can be more beautiful and readable than inworld notecards.
    • You can include extended content in a PDF, like additional high-res images and Flash movies.
    • There isn't a limit to the size of the PDF file, but you should use your buyers' time and bandwidth wisely.
    • If you don't own Adobe software on Windows, you can use Microsoft Word or OpenOffice to create PDF files. On a Mac, almost every application can print to a PDF file.
    • We recommend that product instructions go into the PDF file. Product specific EULAs (end user license agreements) should also go there. If you only have one EULA for all items, we suggest you put this in your store policies area, linked from your merchant profile, and also duplicate it in the PDF.
  • Related Items - Related items are commonly variations (such as different colors of the same basic thing) or complementary (under a coat listing, you could have an umbrella as a related item). Click the button and then type an item name or partial name to pull up matches from your Marketplace product listings. You can have up to 8 related items. In the Marketplace, these items appear at the bottom of the detailed listing.
  • Demo Item - Want customers to be able to try before they buy? Demos tend to be clearly limited versions of the real thing you've modified in advance: for example, a skin with a "DEMO" tattoo on it. Click Add demo item to choose one. Demo items themselves can be unlisted.
  • Listing Enhancements - You can promote your item by featuring it on different Marketplace pages. Learn more about listing enhancements here.
  • Revenue Distributions - The revenue distributions feature allows payments to be automatically distributed among multiple Residents. For example, you might share profits with a co-creator of the item; forward a percentage to the owner of the item's brand, if you are a sales affiliate; or send the proceeds to an alt account you use for holding and selling L$. Distributions are based on percentages, not fixed dollar amounts. You control revenue distributions by clicking Add Distribution on the Edit item listing page. 

Photograph your products

Post a picture! Regardless of how compelling your description is, few shoppers are willing to buy a product sight unseen. Taking a snapshot in Second Life and saving it to your local hard drive is free, so there is absolutely no excuse for not uploading a picture with your listing. Here are some tips for how to use photos to greatest advantage:

  • Make images bright enough to display well in a browser. Dark images make the consumer think you have some flaw to hide. When in doubt, brighter is always better.
  • Shoot your product from multiple angles. You can have up to eight pictures per product listing, so take the opportunity to show off different angles and variations. For example, show how a building looks inside, outside, and under different lighting conditions. Show the back of a dress as well as the front.
Tip: If you don't have an inworld location to display your creations, it is especially important that you use multiple images to give shoppers a better idea of what your product looks like in 3D.
  • Don't skimp on image dimensions. Images are shown in preview slots, but their full-size versions can be up to 700 x 525 pixels (aspect ratio of 4:3).
  • Avoid JPG overcompression, which adds ugly blurring and artifacts.
  • Feel free to create a beautiful composite image with text and stylized graphics, but always include some accurate raws as well. Don't photoshop or hide flaws in the actual product. Some imperfections, like the visible transition from mesh clothing to sculptie attachments, are inevitable, but airbrushing them out is deceitful to the customer. Don't do it!
  • Adjust your graphics settings to High or Ultra, and let customers know  that your product will benefit from being viewed under these settings.
  • Jagged edges can be avoided by enabling antialiasing, as shown in this video:
  • Unless for intended effect (like a glow lamp that looks best at night), choose a fairly neutral WindLightsetting, such as the default midday that represents colors accurately, as shown in this video:
  • Though using a facelight to enhance the ambient appearance of skins and similar products is fine, make sure you tell your customers exactly what is and is not included the product package. 

Rate mature products appropriately

The Marketplace maturity rating system has the same categories as the inworld system: General, Moderate, and Adult.

If you sell goods of an adult-rated or moderate-rated nature, make sure that they are clearly marked as such. This helps customers looking for such goods find them while hiding them from those who aren't interested. Now that there are teens on the main grid, rating your products responsibly is even more important.

For more information on what these ratings mean, see the Marketplace Fee and Listing Policies.

Other advertising strategies

Take the time to research and try out the various strategies below to find the ones that work for you.

Featured Items

Each of your products can appear in the Marketplace Featured Items, which are shown in prominent places around the site. These listing enhancements make a product more visible and allow interested shoppers to click through and — if they like what they see — make a purchase moments later.

Learn more about Listing Enhancements for Featured Items.

Free stuff

Offering free or almost free items is a fantastic way to get your name out there. It not only makes you more visible; it makes people like you!

Tip: If you charge L$1 for an item, that item can be purchased as a gift. This is not an option if you charge L$0.
Warning: Taking free merchandise created by someone else and trying to sell it for a profit will turn potential buyers against you. Always behave respectfully towards other sellers — your own success depends upon it.

 

Improving your search results

We keep our search relevancy formula private to prevent people from gaming the system. However, we can tell you that the formula includes:

  • Average rating
  • Past sales over a chosen time period
  • Sales rank
  • Search term matching

The best way to improve your search results is by creating excellent products and marketing them effectively. Learn more about search rankings

Sharing brands

Merchants can increase brand visibility and offer more complementary items by sharing a brand. Please note that merchant stores are categorized by merchant name, so a storefront can only be associated with one merchant.

Inworld store signs

You can create a store sign that sends inworld shoppers to your storefront on the Marketplace website. For the sake of branding consistency, we recommend adapting the same graphics you use on your Marketplace and inworld stores.

To create a sign:

  1. Create a sign object. For help creating objects, see the Building tips article.
  2. Right-click the sign object and choose Edit.
  3. In the Build window, click the Content tab.
  4. Click the New Script button.
  5. Double-click the New Script in Contents to edit it.
  6. Completely replace the script's contents with this script:
default
{
touch_start(integer total_number) {
// load a dialog with a URL
llLoadURL(llDetectedKey(0), "Visit my Marketplace Store", "https://marketplace.secondlife.com/stores/30");
}
}

After you've added the script:

  1. Customize the highlighted text above to specify your store. The store number is shown in your browser when you login to the Marketplace and choose My Marketplace > My store.
  2. Click Save.
  3. Close the New Script and Build windows.
  4. Click your sign object. A notification should appear with a link to your web store on the Marketplace. This is what your customers will see.

Wiki help pages

Beyond Second Life

Success on the Marketplace begins with a good understanding of Second Life culture and procedures. If you are new to selling, look closely at listings for items you yourself have purchased and take careful note of what appeals to you. Look to more experienced content creators for ideas — but don't plagiarize their copy.

Once you have a handle on the basics of the Marketplace, you might turn to external sources of inspiration. Consider the local markets you visit regularly; how do they present their goods? What about newspapers, magazines, or even tabloids — how do they grab your attention and keep you reading?

Here are a few specific links to other sellers' guides we've found helpful in crafting the SL Marketplace:

These copywriting and SEO tips generally apply to the Marketplace:

Residents have suggested these helpful links:

Useful reference books:

Landmarks, teleporting, and SLurls