crashing constantly

[Jasmine03301488314832]

i continu to crash everytime i go to right click on any object. wether it be on my sim or on another sim. it happens more then not. I have clean intalled several time i am updated to the latest version and it still continues. Anyone having this problem? any suggestions how to stop this? its getting so annoying. thanks for any feedback.

 

Jasmine0330.resident

[Whirly Fizzle]

What actually happens when the viewer "crashes"?

Does the viewer just poof & close to desktop or does the viewer freeze solid or do you get a dialog saying "You have been logged out of Second Life, View IM/Quit" ?

Does the viewer only crash when you right click on mesh objects?  If so, do you have an older AMD card? Some older AMD cards / old AMD driver combinations suffer from a crash when you right click mesh objects (the crash is in the graphics driver).

Can you post your system information?

In the top menu bar of the viewer, go to Help -> About Second Life / viewer name, click the "Copy to clipboard" button & paste all your system information into a comment here.

[ChinRey]

You may want to repost this with the additional information Whirly mention in the Viewer Tech section of the forum:

https://community.secondlife.com/t5/Second-Life-Viewer/bd-p/SLViewer

It may take a little bit of questioning and answering and discussing to sort this out and that's easier to do there than in the Answers section.

[Jasmine03301488314832]

Firestorm 4.7.7 (48706) Mar 5 2016 00:13:45 (Firestorm-Releasex64) with OpenSimulator support

Release Notes

 

You are at 210.2, 196.1, 2,584.3 in Nico located at sim10020.agni.lindenlab.com (216.82.48.30:13022)

SLURL: http://maps.secondlife.com/secondlife/Nico/210/196/2584

(global coordinates 272,082.0, 259,268.0, 2,584.3)

Second Life Server 16.05.19.315570

Release Notes

 

CPU: AMD Athlon II X2 250 Processor (2999.99 MHz)

Memory: 3839 MB

OS Version: Microsoft Windows 10 64-bit (Build 10586)

Graphics Card Vendor: ATI Technologies Inc.

Graphics Card: ATI Radeon HD 4200

 

Windows Graphics Driver Version: 8.97.100.9001-150113a-179335E-ATI

OpenGL Version: 3.3.11672 Compatibility Profile Context

 

RestrainedLove API: (disabled)

libcurl Version: libcurl/7.38.0 OpenSSL/1.0.1i zlib/1.2.8

J2C Decoder Version: KDU v7.7.1

Audio Driver Version: FMOD Ex 4.44.61

LLCEFLib/CEF Version: 1.5.3.FS6-(CEF-WIN-3.2526.1366.g8617e7c-32) (Chrome 47.0.2526.80)

Voice Server Version: Vivox 4.6.0017.21209

 

Settings mode: Firestorm

Viewer Skin: Firestorm (Grey)

Font Used: Deja Vu (96 dpi)

Font Size Adjustment: 0 pt

UI Scaling: 1

Draw distance: 128 m

Bandwidth: 500 kbit/s

LOD factor: 2

Render quality: Medium (3/7)

Advanced Lighting Model: No

Texture memory: 192 MB (1)

VFS (cache) creation time (UTC): 2016-2-11T23:5:13

Built with MSVC version 1800

Packets Lost: 22/6,518 (0.3%)

[Jasmine03301488314832]

i believe most of the stuff i click on are mesh. and if im off sim i.e at some type of Event that i can right click on items to purchase. I crash. as for the graphic card i am not to sure. i hope the info i provided helps.

 

[Whirly Fizzle]

Hmm yeah, I suspect this is the right click mesh crash, seeing as you have one of the affected cards. This crash is generally only seen with ATI HD 3000 & 4000 series cards.

There are JIRA issues for this crash here:

Firestorm viewer: http://jira.phoenixviewer.com/browse/FIRE-5569

LL viewer: https://jira.secondlife.com/browse/VWR-28607

 

I'm not sure which driver version you have installed. 8.97.100.9001-150113a-179335E-ATI seems to be an OEM driver.

It's worth checking you have the latest graphics driver using the AMD driver auto detect tool at http://support.amd.com/en-us/download/auto-detect-tool

It's doubtful whether the latest driver will fix this crash though on your card.

 

There are 2 other workarounds to stop the crash - either disabling selection outlines or disabling basic shaders when editing mesh.

 

To disable selection outlines (does not always prevent the crash) - go to Build in the top menu bar -> Options -> untick "Show Selection Outlines", or untick "Show highlight" in the build tools window at the top.

To disable basic shaders (should always prevent the crash) - go to Avatar -> Preferences -> Graphics -> General -> Untick "Basic Shaders".

You only need to keep basic shaders unticked while editing mesh.