Why can't i connect to any grid

[Joker Terasaur]

I cannot connect to any grid on any account. My status is active, I installed and re-installed Phoenix viewer, rebooted my system.  Please help me.

[Knowl Paine]

Are you getting any Error messages?

After entering your avatar name and passsword and hitting enter

 

What happens?

 

Faubio reminded me of a time I could not login. My clock was set correctly but it was set to south American time, I'm in north america. Somewhere in my pc when adjusting the time is a Map of the world with zones, I somehow picked a zone south of the equator. If none of this makes sense ignore me. I'm not a computer mechanic but there are some here :smileytongue:

[Joker Terasaur]

Yes "Unexpected error occurred. Unable to connect to grid."

[Joker Terasaur]

"Despite our best efforts, we were unable to connect you the the grid."

[Knowl Paine]

Try changing your start location to a region named Smith.

If you know how to clear your cache without logging in ,do that.

If not, I will look for the link explaining how to do that and post it as soon as I find it.

 

At the link are instructions given by Resident Peewee about half way down the page.

http://community.secondlife.com/t5/Technical/Second-Life-Viewer-will-crash-after-Initialising-VTF/qaq-p/881743

 

 

 

[Joker Terasaur]

"Despite our best efforts, something unexpected has gone wrong." that's what it says

[Joker Terasaur]

I even tried clearing my caches from login screen...same message.

[Faubio Alter]

In this order, try:

Wait, sometimes the servers have problems, only wait a few hours at most.

Retype your user name (both of them) and password in the boxes provided on the logon screen.

Check the Second Life grid status for logon problems.

http://status.secondlifegrid.net/

Try logging on at

http://slurl.com/

On login screen take this path. In top left hand corner of screen, click, edit > perferances > in the general tab, click the box that says "show start location on login screen" click apply, click OK. Now you have something new on your login screen. Click the down arrow and choose "home", or "last location" or type "Violet" (Any region you can remember will do, if you remember the regions name spelling exactly) in the "type region name" selection. Try all three if you need to.


For wired connections for modems only: Disconnect all wires concerning your connection, wait 30 seconds then plug them back in again, including the modem and transformer. Wires should snugly fit into ports. These instructions do not apply to routers.

For wireless connections and routers: Reset your system clock. see "help and support" in Windows for directions.

Your firewall should be set to "outbound access only" for the Second Life program.


Another possible solution:

Try another viewer. Like the SL viewer


[Knowl Paine]

Did you try changing start locations?

[Knowl Paine]

In the Peewee's answer are instructions to uninstall/ restart the machine and only after then reinstall. Not sure how important the order is but it was stressed.

[Knowl Paine]

http://status.secondlifegrid.net/

 

Grid status says work was just completed, the work may have prevented you from being able to Login.

I would try to Login.

[Joker Terasaur]

yep tried different locations i'm getting very upset, because I have a family in sl and started a new business

[Knowl Paine]

There is a reason and sometimes it takes a little time to find a solution. Take a look at the most recent reply to your question by another Residents.

[Joker Terasaur]

I'm gonna go to bed and try when I get up. I am very upset.

[Knowl Paine]

I hope you find an answer, Please do repost your Question tomorrow.