How do I fix duplicated entries in chat?

[AmandaHoliday]

I've searched and found some suggested solutions to doubled entries in chat, sent and received, but those were with a wireless keyboard. I am old school and use a hard wired connection. The problem started after a forced logout during what I guess was S L maintenance on 6 May 2016. I need help. One website visited to run a pingtest was fruitless because my plain English was uable to decipher the jargon to find he pingtest starting point. If I have to do an uninstall again, how do I do a complete clean uninstall and are there any intermediate steps before I install the S L again?.

[Bobbie Faulds]

Though this is for the Firestorm viewer, it's still basically done the same way. 

 

http://wiki.phoenixviewer.com/video_clean_install

 

Good luck

 

[Whirly Fizzle]

Are you using Norton antivirus?

Norton is causing this problem over the last few days - see https://jira.secondlife.com/browse/BUG-11891

To fix:

Uninstall Norton using the Norton Removal Tool at https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Note that just uninstalling Norton through Windows programs & features will not fix the problem, you must use the above removal tool.

Then reinstall Norton & you should be fine.

[AmandaHoliday]

Yes, I use Norton. I guess I'll just live with the problem until next renewal, at least until I've paid the bill at the dentist for filling two cavities, or win the lottery, unless I can cajole them into a free download. Last time cost me $90. An unexpected expense of that size is a bit out of budget right now because I still live in the Real World and like to eat regularly. (ear to ear grin)

[AmandaHoliday]

Thank you.

[Freya Mokusei]

Norton will allow you to redownload the application at a later date, provided your licence is still valid. Your licence will continue to tick down but it won't cost you more money to reinstall the application at a later date (say, in a week, once this is resolved).

You should be able to do this at: https://manage.norton.com/Manage

[AmandaHoliday]

Thanks, Freya. Part of the extra charge was my fault. I went where I thought I needed to go and all of a sudden had to pay or go without. I paid and didn't argue because I had a virus about the second year of computing and that was a real pain.