Can't Log In With Any Viewer + Error Messages

[Tayler Rhiadra]

It isn't an account issue, and I know I haven't been banned. What I'm thinking is that it's an issue concerning my MacBook's system, even though it's up to date, and the issue only presented itself at random on the 5th of January. I was able to use a friend's desktop PC this past week, to boot, and I encountered zero issues. With my MacBook, I've tried accessing my account through Firestorm, Phoenix and the regular SL viewer to no avail. Anyway, this is what I'm experiencing: "We were unable to decode the file storing your saved login credentials. At this point saving or deleting credentials will erase all of those that were previously stored. This may happen when you change network setup. Restarting the viewer with previous network configuration may help recovering your saved login credentials." Whatever that means! And then, when I click "OK" and try logging in anyway, I get this: "Login failed. Despite our best efforts, something unexpected has gone wrong. Please check status.secondlifegrid.net to see if there if there is a known problem with the service. If you continue to experience problems, please check your network and firewall setup." So, I did check the two, and guess what? Nothing's wrong with either. Not a single thing (as far as I can tell and as far as it shows). So, what the fudge is happening here?

[Nalates Urriah]

With Grid Status you have to keep checking back. It can take some time for them to get a problem notice posted.

Since this is happening with different viewers that pretty much excludes the viewer.

That you can login from a friends computer pretty much excludes an SL problem.

That leaves your computer and the network. So, read through Troubleshoot Your #SL Connection. With that information you will be able to decide if it is your computer or connection.

Apples have special problems with DNS resolution. As the viewer tries to find the various SL servers things go wrong. You may need to use Google's DNS servers to clear of the problem. A link to the instructions for doing that is in the article.

[Ansariel Hiller]

Had a peek in the Firestorm source when this message is actually popping up: Apparently there is an issue with some file holding informationen about SSL certificates or some other protected data storage. You should try to uninstall the viewer completely and - important! - also delete the files in /Users/<username>/Library/Application Support/SecondLife and then try to reinstall the viewer.

But watch out: Usually there is also the IM history saved there, so you might want to check that folder for IM history and back them up first.

[Faubio Alter]

Is this happening only on one location? Are you relogging on to the same location each time? Try another location.

[Tayler Rhiadra]

It doesn't work regardless of where I try logging into. I've uninstalled SL and deleted all temporary cache files, or whatever they're called, and I'm still not sure what the issue is. I've rebooted my router, even tried an ethernet cable. Nada.

[AleiaSerenity Sapphire]

Ansi, this is happening on 4.2.0.29632 build. and I went on and did my usually clean reinstall. Deteting all instances including my cache folder and all other left over folders after the uninstall process. When I reinstalled fresh, it did not fix the issue. The issue is still going on.

[Trip30]

cant figure out how to fix this damn freaking issue ive done everything ive removed every freaking second life viewer all the user data everything same **bleep** . what the HELL is going on. damn you linden lab.