Status Grid

  • Status Grid

[Posted 7:22 AM PST, 30 November 2016] We have transitioned to a new Status Blog, which can be located here:

http://status.secondlifegrid.net/

All future Status Updates will be published only on the new page. Please make sure to update any bookmarks to the new page.

[RESOLVED] Support Hours - Thanksgiving

by Linden ‎11-23-2016 10:47 AM - edited ‎11-26-2016 11:37 AM

[Resolved 11:35 AM PST, 26 November 2016] Phone and chat support is available now.

Read more...

[RESOLVED] Rolling Restarts RC Channel Roll

by Linden ‎11-22-2016 12:50 PM - edited ‎11-23-2016 09:39 AM

[Resolved 9:35 AM PST, 23 November 2016] Today's rolling restarts are now complete.

[Posted 12:49 PM PST, 22 November 2016] We will be performing rolling restarts for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PST tomorrow, November 23rd. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Concierge Phone and Chat Support Unavailable

by Linden ‎11-18-2016 11:55 AM - edited ‎11-18-2016 12:47 PM

[Resolved 12:47 PM PST, 18 November 2016] Concierge phone support and Concierge and Premium chat support have re-opened.

[Posted 11:55 AM PST, 18 November 2016] Concierge phone support and Concierge and Premium chat support will be unavailable from 12:00 pm to 1:00 pm today, 18 November 2016. Case submission remains available. Please check this blog for updates.

[RESOLVED] Error Dissolving Partnerships

by Linden ‎11-17-2016 12:31 PM - edited ‎11-17-2016 02:45 PM

[Resolved 2:44 PM PST, 17 November 2016] Partnerships can be dissolved again.

[Posted 12:29 PM PST, 17 November 2016] We are aware that there is an error in trying to dissolve partnerships in Second Life. We are currently investigating the cause. In the meantime if you need assistance with dissolution of partnership, please file a case in our Support portal.

[RESOLVED] Rolling Restarts for Second Life Main Channel

by Linden ‎11-14-2016 01:57 PM - edited ‎11-16-2016 06:34 AM

[Resolved 9:00 AM PST, 15 November 2016] Today's rolling restarts have been completed.

[Updated 7:29 AM PST,15 November 2016] Today's rolling restarts are now underway.

[Posted 1:53 PM PST,14 November 2016] We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 15th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Please check this blog for updates.

http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Server/16

[Resolved 07:29 AM PST, 15 November 2016] The unscheduled maintenance is now complete.

 

[Posted 11:08 AM PST, 14 November 2016] We are currently performing unscheduled maintenance on the 24/7 Second Life Billing Support phone line. While this maintenance is in progress, the billing line will be unavailable. Live Chat and case submission remains open. Please check this blog for updates

[Resolved 1:03 PM PST, 11 November 2016] Concierge phone support and Concierge and Premium chat support have reopened.

[Posted 11:55 AM PST, 11 November 2016] Concierge phone support and Concierge and Premium chat support will be unavailable from 12:00 pm to 1:00 pm today, 11 November 2016. Case submission remains available. Please check this blog for updates.

[RESOLVED] Scheduled Maintenance to my.secondlife.com

by Linden on ‎11-10-2016 02:30 PM - last edited on ‎11-11-2016 06:34 AM by Linden

[Resolved 6:34 AM PST, 11 November 2016]  Our scheduled maintenance is now complete.

[Posted 2:29 PM PST, 10 November 2016] We will be performing scheduled maintenance on my.secondlife.com on November 10, 2016 at 6:30 PM PST. While this maintenance is in progress, my.secondlife.com and inworld profiles may be unavailable. Please check this blog for updates.

[RESOLVED] Unscheduled Maintenance

by Linden on ‎11-10-2016 07:01 AM - last edited on ‎11-10-2016 01:38 PM by Linden

[Resolved 1:37 PM PST, 10 November 2016] The unscheduled maintenance has been completed.

[Updated 9:21 AM PST, 10 November 2016] We estimate the unscheduled maintenance will be completed in three hours.

[Posted 6:57 AM PST, 10 November 2016] We are currently performing unscheduled maintenance on my.secondlife.com. While this maintenance is in progress, my.secondlife.com and inworld profiles may be unavailable. Please check this blog for updates.

[RESOLVED] Rolling Restarts RC Channel

by Linden ‎11-09-2016 06:46 AM - edited ‎11-10-2016 02:51 PM

[Resolved 1:37 PM PST, 09 November 2016] Today's rolling restart is complete.

[Posted 6:46 AM PDT,  09 November 2016] We will be performing rolling restarts for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT today November 9th. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Region Restarts RC Channel

by Linden ‎11-01-2016 11:10 AM - edited ‎11-02-2016 09:49 AM

[Resolved 9:49 AM PST, 2 November 2016] Today's rolling maintenance is complete.

[Updated 7:05 AM PST, 2 November 2016] Today's rolling maintenance is now underway.

[Posted 11:09 AM PDT, 1 November 2016] We will be performing restarts for mainland regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, November 2. Additionally, some regions may be restarted twice. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Rolling Restarts Main Channel Roll

by Linden ‎10-31-2016 12:56 PM - edited ‎11-01-2016 09:30 AM

[Resolved 9:30 AM PDT, 1 November 2016] Today's rolling maintenance is complete.

[Updated 3:00 AM PDT, 1 November 2016] Today's rolling maintenance is now in progress.

[Posted 12:56 PM PDT, 31 October 2016] We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, November 1st, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects and remember to save all builds. Additionally, some regions may be restarted twice during Tuesday’s rolling restarts.


http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Server/16#16.10.20.320949

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎10-29-2016 05:41 AM - edited ‎10-29-2016 08:38 AM

[Resolved 8:35 AM PDT, 29 October 2016] Concierge phone support is available now.

[Posted 5:40 AM PDT, 29 October 2016] Concierge phone support is temporarily unavailable. Chats and cases remain open.Please check this blog for updates.

New Support Hours of Operation

by Linden on ‎10-28-2016 03:56 PM

[Posted 3:55 PM PDT, 28 October 2016] Beginning tomorrow, Saturday, October 29th, Premium and Concierge Live Chat services, in addition to Concierge Phone Support, will be changing their hours of operation. The new hours of operation will be:

5:00AM PT - 3:00PM PT, 7 days a week.

As always, support case submission will remain available 24 hours a day, 7 days a week.

[RESOLVED] Concierge Phone and Chat Support Unavailable

by Linden ‎10-28-2016 02:55 PM - edited ‎10-28-2016 03:57 PM

 
 
 
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[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎10-25-2016 07:33 PM - edited ‎10-26-2016 11:16 AM

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎10-21-2016 02:36 PM - edited ‎10-21-2016 03:58 PM

[RESOLVED 3:58 PM PDT, 21 October 2016] Concierge phone support is now available.

[Posted 2:35 PM PDT, 21 October 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 21 October 2016. Chats and cases will remain open.

[RESOLVED] Unscheduled Maintenance

by Linden ‎10-21-2016 09:37 AM - edited ‎10-21-2016 02:34 PM

[Resolved 2:33 PM PDT, 21 October 2016] Today's Unscheduled maintenance has been completed.

[Posted 9:27 AM PDT, 21 October 2016] We are currently aware of an issue in which some residents may experience in-world difficulties including making payments with PayPal as well as avatars and objects possibly not rezzing properly. This is due to a DNS provider outage. Please refrain from transacting through PayPal during this time and continue to check this blog for updates.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎10-19-2016 09:11 AM - edited ‎10-19-2016 09:41 AM

[Resolved 9:40 AM 19 October 2016] The scheduled billing system maintenance is now complete.

[Posted 9:10 AM PDT, 19 October 2016] We will be performing scheduled maintenance on our billing system today, Wednesday October 19th beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎10-19-2016 07:03 AM - edited ‎10-19-2016 10:30 AM

[Resolved 10:30 AM PDT, 19 October 2016] Today's rolling maintenance has been completed.

[Posted 7:00 AM PDT, 19 October 2016] We are currently performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT today, October 19h. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎10-18-2016 02:54 PM - edited ‎10-18-2016 04:11 PM

[RESOLVED 4:00 PM PDT, 18 October 2016] Concierge phone support is now available.

[Posted 2:55 PM PDT, 18 October 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Tuesday, 18 October 2016. Chats and cases will remain open.

[RESOLVED] Rolling Maintenance Main Channel Roll

by Linden ‎10-17-2016 07:34 PM - edited ‎10-18-2016 09:47 AM

[Resolved 9:47 AM PDT, 18 October 2016] Today's rolling maintenance has been completed.

[Updated 3:03 AM PDT, 18 October 2016] Today's rolling maintenance is in progress.

[Posted 7:35 PM PDT, 17 October 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, October 18th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎10-14-2016 02:56 PM - edited ‎10-14-2016 04:00 PM

[RESOLVED 4:00 PM PDT, 14 October 2016] Concierge phone support is now available.

[Posted 2:56 PM PDT, 14 October 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 14 October 2016. Chats and cases will remain open.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎10-13-2016 09:16 AM - edited ‎10-13-2016 10:31 AM

[Resolved 10:30 AM PDT, 13 October 2016] Today's scheduled maintenance has been completed.

[Posted 9:15 AM PDT, 13 October 2016] We will be performing scheduled maintenance on our billing system today, Thursday October 13th beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎10-11-2016 06:25 PM - edited ‎10-12-2016 01:11 PM

[Resolved 1:10 PM PDT, 12 October 2016] Today's rolling maintenance is complete.

[Updated 7:13 AM PDT, 12 October 2016] Today's rolling maintenance is now underway.

[Posted 6:25 PM PDT, 11 October 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, October 12th. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Scheduled Maintenance Thursday, October 13th

by Linden ‎10-11-2016 04:21 PM - edited ‎10-13-2016 07:55 AM

[Resolved 7:55 AM PDT, 13 October 2016] The scheduled maintenance has been completed.

[Posted 4:21 PM PDT, 11 October 2016] We will be performing scheduled maintenance on Thursday, October 13th, at 7:00AM. While the maintenance is in progress, some residents may experience login issues. Some residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎10-10-2016 08:33 AM - edited ‎10-10-2016 10:25 AM

[Resolved 10:20 AM PDT, 10 October 2016] The scheduled billing maintenance is now complete

[Updated 9:30 AM PDT, 10 October 2016] The scheduled billing maintenance is now in progress.

[Posted 8:14 AM PDT, 10 October 2016] We will be performing scheduled maintenance on our billing system today, Monday October 10th beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎10-07-2016 02:54 PM - edited ‎10-07-2016 04:06 PM

[RESOLVED 4:03 PM PDT, 07 October 2016] Concierge phone support is now available.

[Posted 2:54 PM PDT, 7 October 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 7 October 2016. Chats and cases will remain open.

[RESOLVED] Scheduled Maintenance Thursday, October 6th

by Linden ‎10-04-2016 12:45 PM - edited ‎10-06-2016 09:25 AM

[Resolved 9:24 AM PDT, 06 October 2016] Today's scheduled maintenance has been cancelled.

[Posted 6:43 PM PDT, 04 October 2016] We will be performing scheduled maintenance on Thursday, October 6th, at 6:00AM. While the maintenance is in progress, some residents may experience login issues. Some residents in-world may be logged off or experience degraded performance. Additionally, during this time Group Chat may fail. Please refrain from rezzing no-copy objects and making L$ transactions during this maintenance. Please check back here for updates.