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[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎08-26-2016 02:53 PM - edited ‎08-26-2016 04:03 PM

[RESOLVED 4:03  PM PDT, 26 August 2016] Concierge phone support is now available.

[Posted 2:52 PM PDT, 26 August 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 26 August 2016. Chats and cases will remain open.

[RESOLVED] Unscheduled Maintenance

by Linden ‎08-23-2016 11:06 AM - edited ‎08-23-2016 02:48 PM

[Posted 2:49 PM PDT, 23 August 2016] Unscheduled maintenance is now complete.

[Posted 11:03 AM PDT, 23 August 2016] We are aware that some users are currently being logged out, and all users are currently unable to log in to Second Life. Additionally, please refrain from transacting on the LindeX on in-world as purchases are likely to fail. Some regions are also unavailable at this time, and teleports to other regions may fail currently. We have identified the issue causing this situation and are currently working to resolve it. Please monitor this blog for additional updates.

[Cancelled] Rolling Maintenance Main Channel Roll

by Linden ‎08-22-2016 06:47 PM - edited ‎08-23-2016 07:26 AM

[Cancelled 07:25AM PDT, 23 August 2016] Rolling maintenance has ben cancelled.

[Posted 6:48 PM PDT, 22 August 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, August 23rd, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Resolved] Unscheduled Marketplace Maintenance

by Linden ‎08-19-2016 11:57 AM - edited ‎08-21-2016 02:01 PM

[Resolved 6:48 PM PDT, 19 August 2016]  The unscheduled Second Life Marketplace maintenance is now complete. 

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[Resolved] Scheduled Billing Maintenance

by Linden ‎08-15-2016 08:44 AM - edited ‎08-15-2016 10:29 AM

[Resolved 10:28 AM PDT, 15 August 2016} The billing maintenance is now complete.

[Posted 8:38 AM PDT, 15 August 2016] We will be performing scheduled maintenance on our billing system today, Monday August 15th beginning at approximately 9:00 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎08-12-2016 02:58 PM - edited ‎08-12-2016 04:05 PM

[Resolved 4:04 PM PDT, 12 August 2016]  Concierge live phone support is now available.

[Posted 2:59 PM PDT, 12 August 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 12 August 2016. Chats and cases will remain open.

[RESOLVED] Skrill Issues

by Linden ‎08-11-2016 12:27 PM - edited ‎08-22-2016 08:33 AM

[Resolved 8:32 AM PDT. 22 August 2016] Adding Skrill as a payment method is now working properly.

[Updated 12:34 PM PDT. 17 August 2016] Due to further complications, some users attempting to add Skrill as a payment method to their accounts are currently receiving error messages. We are continuing to work with Skrill to correct this issue. During this time, some attempts to add Skrill as a payment method will fail. We will update this blog once we have additional information to provide.

[Resolved 11:07 AM PDT, 15 August 2016] Adding Skrill as a payment method is now working as it should

[Posted 12:30 PM PDT, 11 August 2016]We are aware that any users attempting to add Skrill as a payment method to their accounts are currently receiving error messages. We are currently working with Skrill to correct this issue. During this time, all attempts to add Skrill as a payment method will fail. We will update this blog once we have additional information to provide.

[Resolved] Rolling Maintenance Main Channel

by Linden ‎08-08-2016 04:08 PM - edited ‎08-09-2016 08:43 AM

[Resolved 8:42 AM PDT, 09 August 2016] Today's rolling maintenance is complete.

[Posted 4:07 PM PDT, 08 August 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, August 9th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎08-05-2016 02:48 PM - edited ‎08-05-2016 04:05 PM

[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎08-02-2016 07:13 PM - edited ‎08-03-2016 10:35 AM

[Resolved 10:35 AM PDT, 3 August 2016] Today's rolling maintenance is now complete.

[Updated 7:00 AM PDT, 3 August 2016] Today's rolling maintenance is underway.

[Posted 7:14 PM PDT, 2 August 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, August 3rd. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Unscheduled Billing Maintenance

by Linden ‎07-30-2016 10:11 AM - edited ‎07-30-2016 01:42 PM

[RESOLVED 1:42 PM PST, 30 July 2016] The unscheduled billing maintenance is now complete.

[POSTED 10:08 AM PST, 30 July 2016] We are currently undergoing unscheduled maintenance to our billing systems. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available, and LindeX purchases may fail. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.

[RESOLVED] Unscheduled Billing Maintenance

by Linden ‎07-29-2016 06:25 PM - edited ‎07-29-2016 08:49 PM

[RESOLVED 8:49 PM PST, 29 July 2016] Unscheduled maintenance to our billing systems has been completed.

 

[POSTED 6:24 PM PST, 29 July 2016] We are currently undergoing unscheduled maintenance to our billing systems. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.

Read more...

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎07-29-2016 01:44 PM - edited ‎07-29-2016 04:00 PM

[Resolved 3:59 PM PDT, 29 July 2016] Concierge phone support is now available.

[Posted 1:45 PM PDT, 29 July 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 29 July 2016. Chats and cases will remain open.

[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎07-26-2016 06:54 PM - edited ‎07-27-2016 01:32 PM

[Resolved 1:43 PM PDT, 27 July 2016] Today's rolling maintenance is complete.

[Updated 7:00 AM PDT, 27 July 2016] Today's rolling maintenance is underway.

[Posted 6:54 PM PDT, 26 July 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, July 27th. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[Cancelled] Rolling Maintenance Main Channel

by Linden ‎07-25-2016 05:12 PM - edited ‎07-26-2016 05:54 AM

[Cancelled 5:51 AM PDT, 26 July 2016] Today's rolling maintenance has been cancelled.

[Posted 5:10 PM PDT, 25 July 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, July 26th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎07-22-2016 02:15 PM - edited ‎07-22-2016 04:10 PM

[Resolved 4:10 PM PDT, 22 July 2016] Concierge phone support is now open

[Posted 2:15 PM PDT, 22 July 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 22 July 2016. Chats and cases will remain open.

[RESOLVED] Rolling Maintenance Main Channel

by Linden ‎07-18-2016 12:41 PM - edited ‎07-19-2016 09:52 AM

[Resolved 9:50 AM PDT, 19 July 2016] Rolling maintenance for the Main Server Channel is now complete.

[Updated 3:00 AM PDT, 19 July 2016] Today's rolling maintenance is underway.

[Posted 12:36 PM PDT, 18 July 2016]  We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, July 19th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Unscheduled Login Maintenance

by Linden ‎07-15-2016 02:31 PM - edited ‎07-15-2016 03:40 PM

[RESOLVED 3:38 PM PDT, 15 July 2016] All maintenance to our login systems has been completed at this time.

[Posted 2:30 PM PDT, 15 July 2016] We are performing an unscheduled maintenance to our login systems. Some residents may have difficulty logging during this time. Please keep an eye on this blog for further details.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎07-14-2016 01:07 PM - edited ‎07-14-2016 03:10 PM

[Resolved 3:10 PM PDT, 14 July 2016] Concierge phone support is now open.

[Posted 1:06 PM PDT, 14 July 2016] Concierge phone support will be unavailble from 2:00 PM to 3:00 PM PDT on Thursday, 14 July 2016. Chats and cases will remain open.

[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎07-12-2016 06:41 PM - edited ‎07-13-2016 11:20 AM

[Resolved 11:20 AM PDT, 13 July 2016] Today's rolling maintenance has been completed.

[Updated 6:55 AM PDT, 13 July 2016] Today's Rolling maintenance is underway.

[Posted 6:42 PM PDT, 12 July 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, July 13th. Please refrain from rezzing no-copy objects and making in world L$ transactions, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

 

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Premium Stipends Delayed

by Linden ‎07-12-2016 08:56 AM - edited ‎07-12-2016 01:08 PM

[Resolved 1:07 PM PDT, 12 July 2016] The stipends delay has been resolved and all premium users should be paid.

[Posted 8:55 AM PDT, 12 July 2016] We are aware that not all premium members received their weekly stipends. We are currently investigating this issue. Please keep an eye on this blog for further updates.

[RESOLVED] Unscheduled Concierge Phone Maintenance

by Linden ‎07-11-2016 04:10 PM - edited ‎07-11-2016 04:27 PM

[Posted 4:26 PM PDT, 11 July  2016] Our unscheduled phone maintenance has been completed.

[Posted 4:09 PM PDT, 11 July  2016] We are performing unscheduled maintenance on our Concierge phone support systems. Chats and cases remain available. Please check this blog for updates.

[RESOLVED] Unscheduled Marketplace Maintenance

by Linden ‎07-10-2016 12:06 PM - edited ‎07-10-2016 01:34 PM

[Resolved 1:18 PM PDT, 10 July 2016] The unscheduled Marketplace maintenance is complete.

[Posted 12:05 PM PDT, 10 July 2016] We are currently undergoing unscheduled Second Life Marketplace maintenance. Residents may be unable to access Marketplace, or may experience delayed deliveries and/or notification emails as well as overall slowdowns with transactions. Please check back here for updates.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎07-08-2016 02:58 PM - edited ‎07-08-2016 04:05 PM

 

[RESOLVED 4:00 PM PDT, 08 July 2016]  Concierge phone support is now available.

[Posted 3:00 PM PDT, 08 July 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 08 July 2016. Chats and cases will remain open.

 

Rolling Maintenance Main Channel

by Linden ‎07-03-2016 04:58 PM - edited ‎07-05-2016 12:21 PM

[RESOLVED] Unscheduled Marketplace Maintenance

by Linden ‎07-03-2016 04:10 PM - edited ‎07-03-2016 04:47 PM

[Resolved 107-03-2016 04:45 PM] The Unscheduled Marketplace Maintenance has been resolved at this time.

Unscheduled Marketplace Maintenance
[Posted 07-03-2016 04:10 PM] We are currently undergoing unscheduled Second Life Marketplace maintenance. Residents may experience delayed deliveries and/or notification emails as well as overall slowdowns with transactions. Please check back here for updates.

Read more...

Phone and Chat Support Closing for Independence Day, 4th of July

by Linden ‎07-01-2016 12:22 PM - edited ‎07-03-2016 06:21 PM

[Posted 12:22 PM PDT, 01 July 2016] Phone and chat support will be offline this coming Monday, July 4th so that team members can spend Independance Day, the 4th of July holiday with their friends and family. Both services will close at 9:00pm PDT Sunday evening and will re-open at 8:00am PDT on Tuesday morning.

[RESOLVED] Unscheduled Maintenance

by Linden ‎06-30-2016 11:53 AM - edited ‎06-30-2016 01:06 PM

[Resolved 1:07 PM PDT, 30 June 2016] The Unscheduled Maintenance has been resolved at this time.

[Posted 11:50 AM PDT, 30 June 2016] We are currently performing unscheduled maintenance on our password recovery system. Some users may be unable to use the "Forgot Password" links on secondlife.com and in the viewer successfully. Please consider filing a case for assistance until maintenance is complete.  Please watch this blog for updates.

[RESOLVED] Unscheduled Maintenance

by Linden ‎06-30-2016 10:35 AM - edited ‎06-30-2016 10:52 AM

[Resolved 10:51 AM PDT, 30 June 2016] The Unscheduled Maintenance has been resolved at this time.

[Posted 10:35 AM PDT, 30 June 2016] We are performing unscheduled maintenance. While the maintenance is in progress, some residents may experience login issues and residents in-world may be logged off. Some users may also be unable to access secondlife.com and related sites. Please check back here for updates.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎06-30-2016 07:05 AM - edited ‎06-30-2016 09:44 AM

[Resolved 9:44 AM PDT, 30 June 2016] Today's billing maintenance is now complete.

[Updated 9:15 AM PDT, 30 June 2016] The billing maintenance is in progress.

[Posted 7:02 AM PDT, 30 June 2016] We will be performing scheduled maintenance on our billing system today, Thursday June 30th beginning at approximately 9:15 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.