Status Grid

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[Posted 9:01 PM PDT, 26 September 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, September 27h, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎09-26-2016 09:25 AM - edited ‎09-26-2016 11:04 AM

[Resolved 11:00 AM  PDT, 26 September 2016] Today's maintenance has been completed.

[Posted 9:24 AM PDT, 26 September 2016] We will be performing scheduled maintenance on our billing system today, Monday September 26th beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Live Chat Maintenance

by Linden ‎09-24-2016 08:26 PM - edited ‎09-25-2016 08:02 AM

[Resolved 8:00 AM PDT, 25 September 2016] Live Chat support has been restored.

[Posted 8:22 PM  PDT, 24 September 2016] Live Chat support will be unavailable from 8:00 PM tonight until tomorrow 8:00 AM PDT Sunday September 25th. Phone support is open until 9:00 PM PDT. Case submission are still available at this time. Please watch this blog for updates.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎09-23-2016 02:30 PM - edited ‎09-23-2016 04:01 PM

[RESOLVED 4:01 PM PDT, 23 September 2016] Concierge phone support is now available.

[Posted 2:30 PM PDT, 23 September 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 23 September 2016. Chats and cases will remain open.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎09-21-2016 09:01 AM - edited ‎09-21-2016 10:02 AM

[Resolved 10:01 AM PDT, 21 September 2016] The Scheduled Billing Maintenance has been completed.

[Posted 9:00 AM PDT, 21 September 2016] We will be performing scheduled maintenance on our billing system today, Wednesday September 21st beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎09-20-2016 08:31 PM - edited ‎09-21-2016 10:26 AM

[Resolved 10:25 AM PDT. 21 September 2016] Today's rolling maintenance is complete.

[Updated 6:55 AM PDT. 21 September 2016] Today's rolling maintenance is now underway.

[Posted 8:31 PM PDT, 20 September 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, September 21st. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Intermittent Login Issues

by Linden ‎09-19-2016 01:27 PM - edited ‎09-19-2016 05:03 PM

[Resolved 5:03 PM PDT, 19 September 2016] Login issues have been resolved.

[Posted 1:26 PM PDT, 19 September 2016] We are aware that some users are experiencing poor connectivity including difficulty logging in. We are working to resolve these issues as soon as possible. Please keep an eye on this blog post for updates.

[RESOLVED] Intermittent Login Issues

by Linden ‎09-18-2016 08:33 AM - edited ‎09-18-2016 02:48 PM

[Resolved 2:45 PM PDT, 18 September 2016] Login issues have been resolved.

[Posted 8:30 AM PDT, 18 September 2016] We are aware that some users are experiencing poor connectivity including difficulty logging in. We are working to resolve these issues as soon as possible. Please keep an eye on this blog post for updates.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎09-16-2016 02:58 PM - edited ‎09-16-2016 03:58 PM

[RESOLVED 3:59 PM PDT, 16 September 2016] Concierge phone support is now available.

[Posted 2:57 PM PDT, 16 September 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 16 September 2016. Chats and cases will remain open.

[RESOLVED] Rolling Maintenance Main Channel Roll

by Linden ‎09-12-2016 05:13 PM - edited ‎09-13-2016 10:57 AM

[Resolved 9:13 AM PDT, 13 September 2016] Today's rolling maintenance has been completed.

[Posted 5:12 PM PDT, 12 September 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, September 13th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Live Chat Currently Unavailable

by Linden ‎09-11-2016 08:52 AM - edited ‎09-11-2016 12:02 PM

[RESOLVED] 12:02 PM PDT, 11 September 2016] Live Chat is now available.

[POSTED 8:50 AM PDT, 11 September 2016] ] Our Live Chat system is currently unavailable. Phone support as well as case submission are still available at this time. Please watch this blog for updates.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎09-09-2016 02:54 PM - edited ‎09-09-2016 03:59 PM

[RESOLVED 3:59 PM PDT, 09 September 2016] Concierge phone support is now available.

[Posted 2:55 PM PDT, 09 September 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 09 September 2016. Chats and cases will remain open.

[RESOLVED] Scheduled Maintenance for wiki.secondlife.com

by Linden ‎09-09-2016 01:58 PM - edited ‎09-12-2016 12:50 PM

[Resolved 12:44 PM PDT, 12 September 2016]  The Scheduled Maintenance for wiki.secondlife.com has been completed. 

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[RESOLVED] Rolling Maintenance RC Channel

by Linden ‎09-06-2016 07:13 PM - edited ‎09-12-2016 12:46 PM

[Resolved 12:06 PM PDT, 07 September 2016] Today's rolling maintenance is now complete.

[Updated 7:05 AM PDT. 07 September 2016] Today's rolling maintenance is now underway.

[Posted 7:13 PM PDT, 06 September 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, September 7th. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Unscheduled Billing Maintenance

by Linden ‎09-02-2016 03:21 PM - edited ‎09-02-2016 05:04 PM

 

 

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[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎09-02-2016 02:51 PM - edited ‎09-02-2016 03:58 PM

[Resolved 4:00 PM PDT, 02 September 2016]  Concierge phone support is now available.

[Posted 2:50 PM PDT, 02 September 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 02 September 2016. Chats and cases will remain open.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎09-01-2016 09:12 AM - edited ‎09-01-2016 11:25 AM

[Resolved 11:17AM PDT, 01 September 2016] The billing maintenance is complete.

[Posted 9:10 AM PDT, 01 September 2016] We will be performing scheduled maintenance on our billing system today, Thursday September 1st beginning at approximately 10:00 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Scheduled Billing Maintenance

by Linden ‎08-29-2016 09:15 AM - edited ‎08-30-2016 02:28 PM

[Resolved 1:10 PM PDT, 29 August 2016]  Some users are reporting that they are receiving the error “We are unable to make changes to the current invoice” when attempting to transact using the LindeX and Marketplace. This is a result of browsers not recognizing the internal changes made during this maintenance.

If you receive this error, please do a “hard refresh” of the page. This can be accomplished in most popular Windows based browsers by holding down Ctrl and pressing F5, and popular Mac based browsers by holding Shift and clicking reload in their browser. This is best done when on the Cashier page.

In the rare circumstance where the "hard refresh" of the Cashier page does not work, there are further steps that can be taken to bypass any lingering issues.  The process is different depending on which web browser you are using.

Following are steps for our two most common browsers:

The steps for Firefox are as follows:

1. Log out of Secondlife.com and any other subsites such as marketplace.secondlife.com using the sign out link.

2. Click the Menu button and chose Options.

3. Select the Advanced panel.

4. Click on the Network tab,

5: In the Cached Web Content section click Clear Now.

6. Close the page, saving your changes and then log back in to secondlife.com or the Marketplace.

There is an illustrated guide to clearing the Firefox browser cache here: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

The steps for Chrome are as follows:

1. Log out of Secondlife.com and any other subsites such as marketplace.secondlife.com using the sign out link.

2. On the browser toolbar, click the Chrome menu.

3. Point to More Tools and then Clear browsing data.

4. In the "Clear browsing data" box, click the checkboxe for Cached images and files.

5. Make sure, that next to "Obliterate the following items from" you have selected "the beginning of time."

6. Close the page, saving your changes and then log back in to secondlife.com or the Marketplace.

There is an illustrated guide to clearing the Chrome browser cache here:  https://support.google.com/accounts/answer/32050?hl=en

If you require additional assistance, please contact our support team through the support portal at https://support.secondlife.com/

[Resolved 12:28 PM PDT, 29 August 2016] The maintenance on our billing system has been completed.

[Posted 9:14 AM PDT, 29 August 2016] We will be performing scheduled maintenance on our billing system Monday, August 29th beginning at approximately 9:30 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates

 

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎08-26-2016 02:53 PM - edited ‎08-26-2016 04:03 PM

[RESOLVED 4:03  PM PDT, 26 August 2016] Concierge phone support is now available.

[Posted 2:52 PM PDT, 26 August 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 26 August 2016. Chats and cases will remain open.

[RESOLVED] Unscheduled Maintenance

by Linden ‎08-23-2016 11:06 AM - edited ‎08-23-2016 02:48 PM

[Posted 2:49 PM PDT, 23 August 2016] Unscheduled maintenance is now complete.

[Posted 11:03 AM PDT, 23 August 2016] We are aware that some users are currently being logged out, and all users are currently unable to log in to Second Life. Additionally, please refrain from transacting on the LindeX on in-world as purchases are likely to fail. Some regions are also unavailable at this time, and teleports to other regions may fail currently. We have identified the issue causing this situation and are currently working to resolve it. Please monitor this blog for additional updates.

[Cancelled] Rolling Maintenance Main Channel Roll

by Linden ‎08-22-2016 06:47 PM - edited ‎08-23-2016 07:26 AM

[Cancelled 07:25AM PDT, 23 August 2016] Rolling maintenance has ben cancelled.

[Posted 6:48 PM PDT, 22 August 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, August 23rd, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[Resolved] Unscheduled Marketplace Maintenance

by Linden ‎08-19-2016 11:57 AM - edited ‎08-21-2016 02:01 PM

[Resolved 6:48 PM PDT, 19 August 2016]  The unscheduled Second Life Marketplace maintenance is now complete. 

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[Resolved] Scheduled Billing Maintenance

by Linden ‎08-15-2016 08:44 AM - edited ‎08-15-2016 10:29 AM

[Resolved 10:28 AM PDT, 15 August 2016} The billing maintenance is now complete.

[Posted 8:38 AM PDT, 15 August 2016] We will be performing scheduled maintenance on our billing system today, Monday August 15th beginning at approximately 9:00 AM PDT. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please check this blog for updates.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎08-12-2016 02:58 PM - edited ‎08-12-2016 04:05 PM

[Resolved 4:04 PM PDT, 12 August 2016]  Concierge live phone support is now available.

[Posted 2:59 PM PDT, 12 August 2016] Concierge phone support will be unavailable from 3:00 PM to 4:00 PM PDT on Friday, 12 August 2016. Chats and cases will remain open.

[RESOLVED] Skrill Issues

by Linden ‎08-11-2016 12:27 PM - edited ‎08-22-2016 08:33 AM

[Resolved 8:32 AM PDT. 22 August 2016] Adding Skrill as a payment method is now working properly.

[Updated 12:34 PM PDT. 17 August 2016] Due to further complications, some users attempting to add Skrill as a payment method to their accounts are currently receiving error messages. We are continuing to work with Skrill to correct this issue. During this time, some attempts to add Skrill as a payment method will fail. We will update this blog once we have additional information to provide.

[Resolved 11:07 AM PDT, 15 August 2016] Adding Skrill as a payment method is now working as it should

[Posted 12:30 PM PDT, 11 August 2016]We are aware that any users attempting to add Skrill as a payment method to their accounts are currently receiving error messages. We are currently working with Skrill to correct this issue. During this time, all attempts to add Skrill as a payment method will fail. We will update this blog once we have additional information to provide.

[Resolved] Rolling Maintenance Main Channel

by Linden ‎08-08-2016 04:08 PM - edited ‎08-09-2016 08:43 AM

[Resolved 8:42 AM PDT, 09 August 2016] Today's rolling maintenance is complete.

[Posted 4:07 PM PDT, 08 August 2016] We will be performing rolling maintenance for regions on the main Second Life server channel on Tuesday, August 9th, beginning at approximately 3:00 AM PDT. Please refrain from rezzing no copy objects, making inworld L$ transactions and remember to save all builds.

[RESOLVED] Concierge Phone Support Unavailable

by Linden ‎08-05-2016 02:48 PM - edited ‎08-05-2016 04:05 PM

[RESOLVED] Rolling Maintenance RC Channel Roll

by Linden ‎08-02-2016 07:13 PM - edited ‎08-03-2016 10:35 AM

[Resolved 10:35 AM PDT, 3 August 2016] Today's rolling maintenance is now complete.

[Updated 7:00 AM PDT, 3 August 2016] Today's rolling maintenance is underway.

[Posted 7:14 PM PDT, 2 August 2016] We will be performing rolling maintenance for regions on Magnum, BlueSteel and LeTigre RC server channels beginning at approximately 7:00 AM PDT tomorrow, August 3rd. Please refrain from rezzing no-copy objects, and remember to save all builds. For more information about the specific RC server channels, please refer to the links below.

http://wiki.secondlife.com/wiki/Beta/BlueSteel

http://wiki.secondlife.com/wiki/Beta/LeTigre

http://wiki.secondlife.com/wiki/Beta/Magnum

[RESOLVED] Unscheduled Billing Maintenance

by Linden ‎07-30-2016 10:11 AM - edited ‎07-30-2016 01:42 PM

[RESOLVED 1:42 PM PST, 30 July 2016] The unscheduled billing maintenance is now complete.

[POSTED 10:08 AM PST, 30 July 2016] We are currently undergoing unscheduled maintenance to our billing systems. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available, and LindeX purchases may fail. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.

[RESOLVED] Unscheduled Billing Maintenance

by Linden ‎07-29-2016 06:25 PM - edited ‎07-29-2016 08:49 PM

[RESOLVED 8:49 PM PST, 29 July 2016] Unscheduled maintenance to our billing systems has been completed.

 

[POSTED 6:24 PM PST, 29 July 2016] We are currently undergoing unscheduled maintenance to our billing systems. While this maintenance is in progress, our billing services, including LindeX and Marketplace, may not be available. Credit card processing may be affected during this time as well. Please continue to check this blog for updates.

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