VivianFerrox Posted March 14, 2012 Share Posted March 14, 2012 I was able to download SL Viewer 2 and it will open, but I get an erro message saying the video card is out of date. What should I do? Link to comment Share on other sites More sharing options...
valerie Inshan Posted March 14, 2012 Share Posted March 14, 2012 Check for drivers updates? :smileywink: It's always good to post your computer specifications when asking a question like this Vivian. See the system recommendations too: https://secondlife.com/my/support/system-requirements/index.php? Link to comment Share on other sites More sharing options...
VivianFerrox Posted March 14, 2012 Author Share Posted March 14, 2012 Yeah I did check and it is up to date and it is the right kind of card for SL. Link to comment Share on other sites More sharing options...
valerie Inshan Posted March 14, 2012 Share Posted March 14, 2012 Thanks for your reply Vivian. Try this: Restart your computer, modem, and router. When restarting, make sure to leave everything powered off for at least ten seconds before restarting. This step can often fix routing issues and other connection-related problems. If you are still unable to log in, premium and Concierge Residents may contact customer support via live chat, support cases (tickets), or telephone. Basic customers may file a support case. See How to contact customer support for more information. Link to comment Share on other sites More sharing options...
VivianFerrox Posted March 14, 2012 Author Share Posted March 14, 2012 Its not the router. Its my video card. And the link you gave me for Customer Service doesn't redirect me. Link to comment Share on other sites More sharing options...
VivianFerrox Posted March 14, 2012 Author Share Posted March 14, 2012 I think I'm just going to uninstall SL Viewer 2 and forget about it. Its obviously not going to work on my computer and I'm not going to bother with it. Link to comment Share on other sites More sharing options...
Morgaine Christensen Posted March 14, 2012 Share Posted March 14, 2012 You may be able to continue to run SL even if your video card is incompatible. Does it give you and option to run the program anyway? I have something similar that happens on my work machine; however, I can still run SL, albeit the performances is less than sellar. But, I use Firestorm rather than the "offical" SL Viewer. You might try one of the 3rd party viewers such as Firestorm or, even try Phoenix which is a V1 type viewer and see if that might work for you. Link to comment Share on other sites More sharing options...
valerie Inshan Posted March 14, 2012 Share Posted March 14, 2012 If you would like to use an older viewer that your computer can run you may try to use the older version of Phoenix. This link is in French, but you can download it and set your languages preferences later. Choose this download: PHOENIX 1.5.2.1185 (incompatible mesh) Good luck! http://phoenixviewersupfroff.blogspot.com/p/telechargements-phoenix-viewer-fr.html Link to comment Share on other sites More sharing options...
Perrie Juran Posted March 14, 2012 Share Posted March 14, 2012 To be clear here, does it say "outdated" or "does not recognize?" Do you know what graphics card you have? If you don't, you should be able to look up your computers specifications on the web or if you know how to find your computers hardware profile on your computer, you may be able to get the info from there. It could help us to help you if you can tell us what the make and model number of your computer is. Otherwise we are just shooting in the dark trying to help you. Link to comment Share on other sites More sharing options...
Facebook
Instagram
Twitter
YouTube
Flickr
Recommended Posts
Please take a moment to consider if this thread is worth bumping.
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now