I've tried different viewers for Windows 8.1 HELP!

[AddisonGrove]

:smileyembarrassed:

 

I'm getting irratated! I took a year hiatus (...or maybe two years!) and I can't for the life of me, run ANY viewer. Something about my graphics card? HELP! PLEASE!!

[Cincia Singh]

Unless you tell us what your graphics card is, in detail, we can't help you.

[Aislin69]

It's not the OS. I can tell you that much. I have windows 8.1 on my Surface Pro 3 and it runs the standard SL viewer as well as Firestorm with no issues.

[Liffento Eldritch]

You may need to update your graphics card driver.  If you know what graphics card you have, you can visit the website and download the latest drivers.  Sometimes windows update will also show an optional update that has the graphics card drivers too so check that to see if there is one.

[Nalates Urriah]

When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need.  To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

It also helps to know if you are using a laptop or a desktop and a wired or wireless connection between the computer and gateway and/or between the gateway and ISP. T-Mobile and other ISP’s use a wireless system to connect to you.

Without information all we can do is guess. That means you have to try all our bad guesses and eliminate them one by one. This is easier for all of us, if you give us good information to start with.

 

Otherwise, on Windows click Start and type DXDIAG, case doesn’t matter. That will open the dxdiag in the panel. It will give you your system specs. We need to know: video driver version, OpenGL version, …