Tya Fallingbridge Posted July 20, 2016 Share Posted July 20, 2016 I am wondering if anyone is experiencing long process credit delays this week. I am not refering to selling lindens, i am refering to your money being transfered to paypal. thanks ~T Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 20, 2016 Share Posted July 20, 2016 If there are delays, always check your messages... ( will also appear in your ticket history) if LL has additional questions, they will send a email / ticket. If there are no messages it can be a normal pay out, remember they TRY to do the transfer in a few days, but it can still be longer. Link to comment Share on other sites More sharing options...
Tya Fallingbridge Posted July 20, 2016 Author Share Posted July 20, 2016 thank you for your reply. i have been cashing out since 2005 and have never had an issue. For some reason this week its delayed , since the new process a few months ago, my cash outs are with in 24 hours, prior to the change it was always 4-5 days no longer, maybe once or twice at the most, it was over 5 days. This week i am still waiting , since Sunday ( i know sunday is not a business day). My question was really if any other merchants are having any delays. Link to comment Share on other sites More sharing options...
Pamela Galli Posted July 20, 2016 Share Posted July 20, 2016 It still takes 5 days for me. Recently I wrote a ticket asking why, and the answer was "blah blah blah". I don't really care how long it takes, but it is galling that my fees have increased so much that I only process credit twice a month now. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 20, 2016 Share Posted July 20, 2016 Tya Fallingbridge wrote: . My question was really if any other merchants are having any delays. Even it was all sooner in the past, it's no garantee for new cash outs to be quiick too. Comparing to others isn't really possible. Link to comment Share on other sites More sharing options...
Lasher Oh Posted July 21, 2016 Share Posted July 21, 2016 I haven't made a process credit for a few months due to the change over of the system, preferring to let things settle down. However when I went to start a cash out today I discovered that my 'Request Process Credit' button has been deactivated. So for me it's going to take longer than usual regardless of the new service standards. I'm curious about this because it's never happened to me before nor can I find references to similar here in forums. Any advice welcome. I have logged a ticket and will feed back on how things go in case there are some out there who have a similar issue. ^L^ Link to comment Share on other sites More sharing options...
Rya Nitely Posted July 21, 2016 Share Posted July 21, 2016 Pamela Galli wrote: It still takes 5 days for me. Recently I wrote a ticket asking why, and the answer was "blah blah blah". I don't really care how long it takes, but it is galling that my fees have increased so much that I only process credit twice a month now. I don't expect my process credits to take less than 5 days, although I always hope for a surprise. They have all my information, and I've been processing credit since 2011. I've passively accepted that I'm paying for something I don't get - no other choice. Edit: I just asked my partner, who has the same history as me, and he also waits 5 days and sometimes longer. There must be many more people paying for something that is not being delivered. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 21, 2016 Share Posted July 21, 2016 your process credit can be greyed out because you didn't re attach your paypal yet after a few months.. there been some updates where the link to cash out is removed. You perhaps missed that message/announcement. Perhaps re add your paypal and there's a chance it will work. Link to comment Share on other sites More sharing options...
Lasher Oh Posted July 21, 2016 Share Posted July 21, 2016 Thanks Alwin that was the problem. The system did need to be reminded where to send the payments. Support got back to me very quickly with the same advice to re add paypal - worked a treat. ^L^ Link to comment Share on other sites More sharing options...
Artorius Constantine Posted July 21, 2016 Share Posted July 21, 2016 Greyed Out button = Paypal needs to be reattached. (Probably, as already said) Happened to me last month when they changed things. Edit, Nevermind lol Day 4 now on Credit Processing. It will probably be 5 as usual. So glad I'm paying 3 times the fees for exactly the same service. Been cashing out to the same Paypal for 10 years. With that History it should be pretty much automatic. Link to comment Share on other sites More sharing options...
Tya Fallingbridge Posted July 21, 2016 Author Share Posted July 21, 2016 This is what happened to me, when i went to cash out on Sunday. Paypal allows you to have serveral email addresses under one account and one selected as your primary. I only use my primary for communication from Paypal re: notifications from payments, billing, account info, etc. When I went to process the credit, I just about got sick at my desk, my payment info was removed. I never saw a blog posting or let alone and email letting people know of their error. See here : https://community.secondlife.com/t5/Status-Grid/Process-Credit-Payout-Method-Issues/ba-p/3043001 The only link I could use was the "change" so i clicked it. Then i panicked some more. The email was mostly in *****. I understand the purpose of this for security. But it was not the email address that I use to have my payments sent to for the last 11 years. So i added a "new payment", it directed me to paypal, thinking i could select my desired email .. NO.. it automatically took my primary email address. I saw this when I was redirected back to the LL Site. I am like WTF. So I made my payment email address the primary in my account,so I could have 11 years of consistant data. Well that was stupid of me. I realized after all this, that years ago we have to update our payment info, can't rememeber why, and It was an old primary address that I had and don't use any longer, that was linked, but up until recently we could manually type the email address. So my orignal email when you select the "change" was correct. After contacting live help and billing over the phone yesterday, I was told that the automated system checked it to require investigation by a technican. I noticed on the "change" window that pops up when you click it, it says : Note: Changing this Payout Method may require additional confirmation with Second Life Support in order to fulfill your Process Credit requests. Now i am kinda freaked out that I royally messed up and no one at the lab is willing to help me. Link to comment Share on other sites More sharing options...
aaronimon Spyker Posted August 5, 2016 Share Posted August 5, 2016 I too have been waiting on a credit process for 10 days today. I thought they said 5 days to process. I will wait until next week then request it be returned, but afraid it will get lost in the shuffle. SL charges us for the transfer and then does not produce the money. What is with this? aaronimon Link to comment Share on other sites More sharing options...
Rya Nitely Posted August 5, 2016 Share Posted August 5, 2016 aaronimon, there must a problem with your credit process, and you should raise a support ticket. Link to comment Share on other sites More sharing options...
Perfect Rang Posted October 26, 2016 Share Posted October 26, 2016 I requested a process credit on 14th Oct. Status has been 'in progess' since 17th. I raised a ticket on 24th but this hasn't been acknowledged or replied to. I'm at a bit of a loss what to do next. Link to comment Share on other sites More sharing options...
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