Head's Up - Check your transactions on Dashboard to make sure you are being paid

[Arwen Serpente]

On June 26, 2013, Order #1325108523 was delivered to a customer. I received the confirmation email and the corresponding transaction appears in the Marketplace transaction History and Reports/Orders. HOWEVER, my account was not credited. The transaction does not appear on my Dashboard at all (I searched all history for the past 3 years).  I have alerted support and was told to file a bug report. The bug report is filed.

Just a head's up to Merchants that with this changeover of the payment system, there may be failures that are occurring (maybe I'm just the only unlucky Merchant that this has happened to - who knows.) Make sure to check all your records to be sure you are being paid (Dashboard, email confirmations, MP Transaction History, Reports/Orders).

[Deja Letov]

oh wonderful.

[Lutricia Roux]

Thank you for the information Arwen.

[Madeline Blackbart]

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Arwen Serpente wrote:

On June 26, 2013, Order #1325108523 was delivered to a customer. I received the confirmation email and the corresponding transaction appears in the Marketplace transaction History and Reports/Orders. HOWEVER, my account was not credited. The transaction does not appear on my Dashboard at all (I searched all history for the past 3 years).  I have alerted support and was told to file a bug report. The bug report is filed.

Just a head's up to Merchants that with this changeover of the payment system, there may be failures that are occurring (maybe I'm just the only unlucky Merchant that this has happened to - who knows.) Make sure to check all your records to be sure you are being paid (Dashboard, email confirmations, MP Transaction History, Reports/Orders).

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Pffft who wanted to be PAID for there work anyway? AMIRIGHT!? no seriousally though this a HUGE fail on LL part.

[Paul Hexem]

There's delays and errors on purchases, too. Your balance in-world doesn't change when you make a purchase, for example. Among other errors.

[Arwen Serpente]

Interesting...

well, update on the Bug Report - it has been triaged and accepted. Due to the new way the JIRA/Bug Reports work, I don't think anything else will be visible to me once it is accepted.  I also see that on the Grid Status there is MP & Billing Maintenance planned for today starting at 9am SLT.

[Czari Zenovka]

Thank you for alerting us to this , Arwen.  Just did a quick check of June transactions and they look ok but I will definitely be keeping an eye on this.

[harmless Halfpint]

This has happened now 3-4 times (waiting to see if I get this last payment).  I contacted LL the first time and they delivered payment.  NOW they told me to submit a JIRA ticket as it looks like an oficial bug.  No word on IF they are even gonna send payment once fixed.. basically dodged the direct question. 

ANYways... since I couldn't find an open one, I submitted a ticket here: https://jira.secondlife.com/browse/BUG-3077

[Arwen Serpente]

Yes, it keeps happening to me as well.

CTL responded to another thread here on page 2: http://community.secondlife.com/t5/Merchants/New-Payment-System-Questions/td-p/2061429/page/2

You may want to read through that response. Basically, they are saying they are working on fixing it and reimbursing those of us that are affected. But - you have to file a JIRA/Bug Report with the lost sales/order numbers to get reimbursed...I started one and just keep adding the new order numbers as the transactions fail to be credited to my account.

[Lutricia Roux]

I haven't had an issue until now when I noticed email of purchase but no payment notification in-world. Filed a JIRA and ticket and awaiting response.

Has anyone got paid yet of those of you that had issues previously?

[Arwen Serpente]

waves to Lutricia

Just responded in the other thread to you -

Start a JIRA/Bug Report and put your order numbers/info there for the transactions that are failing to be credited to your account. Keep it bookmarked and update it everytime a transaction fails.

[Lutricia Roux]

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Arwen Serpente wrote:

waves to Lutricia

Just responded in the other thread to you -

Start a JIRA/Bug Report and put your order numbers/info there for the transactions that are failing to be credited to your account. Keep it bookmarked and update it everytime a transaction fails.

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waves back

I saw the reply, thank you for starting these threads in the first place, I would not been aware otherwise.

 

That is a great advice, I start a JIRA/Bug report but smart to bookmark it and update it with future ones, I was just wondering how to go about it if it would happen more times.

Just hope they solve this soon, it is very time consuming to sit and monitor every transaction.

Again, thank you Arwen

[Ger Loopen]

I noticed same and find atleast 4 failed transactions between marketplace - my account. I made ticket but support says I must create a bug so here is one what you can vote and comment https://jira.secondlife.com/browse/BUG-3141

[Arwen Serpente]

Hi Ger,

The way that the new JIRA/Bug reporting works does not allow anyone else to see, vote, comment on another person's issue.  They are all hidden from us now.  Everyone has to make their own.

[Pamela Galli]

And Arwen, thank you for alerting us to this bug -- you seem often the first one to report on things like this. I would have picked up on it eventually. :-)

 

Wish LL had someone like you on payroll.

[Arwen Serpente]

Most welcome, Pamela. 

I had really hoped it was just my bad luck. There are so many times when CTL makes changes to the MP that things start to mess up, but seriously, this kind of widespread failure to reconcile financials is one of the worst we've had...

[Pamela Galli]

It is the worst yet, I agree.

 

I had something like this happen to me before, all in one day I was not paid for a slew of rather expensive items, and the buyers were not charged. I was told it was my tough luck, and I had to contact each buyer individually and ask for payment.  In this case, the buyer is being charged and LL is just keeping the money -- people have filed JIRAs as instructed and as far as I know, there have been NO REFUNDS. 

[Lexi Zelin]

pfft really did not expect anything less when I heard they were changing the mp :matte-motes-not-entertained:

[Dhyana Writer]

Yes, in a previous thread LL said it will refund us, we had to file a JIRA, I did, and update everyday w/ the new transactions that werent' paid, and just as someone else said. The JIRA was closed as 'duplicate' customer service also closes this complains sending you to file a JIRA, so its circular and nobody is keeping track in LL about this. I am, but they are closing all claims about it, so I have no idea how are they planning to fulfill the promise that they will pay us. :matte-motes-crying: