Not paid by linden labs

[Demetri Christenson]

Not sure this is the rightto post...Anyhow.

On Apr 13 I sold some lindens and they sent me the standard email.

 

Thank you for using LindeX to sell Linden Dollars!

You have sold L$50,000 for a total of US$186.29.

You can verify the status of this order in your transaction history, located here: https://secondlife.com/my/lindex/history.php?lang=en-US.

You can also verify your account's payment history, located here: https://secondlife.com/my/account/history.php?lang=en-US
Thanks again - we look forward to seeing you in Second Life!

Linden Lab and the Second Life Team

 

I wait around for the the next email ( which usually takes a couple weeks) ,Not really paying any attention to the exchange process. Yesterday after not receiving  another email telling me I can process the credit to paypal, I get curious and go to my account. My money isn't there or a history of my credit process for that transaction.It is listed in my account history though along with the order id #

I have never had this issue befor . any ideas ?

[Rolig Loon]

Yes.   Call the Billing Office.  If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

Local Toll-Free numbers

US/Canada: 800-294-1067 FREE
France: 0805-101-490
Germany: 800-724-4552 FREE
Japan: 800-100-3060 FREE
Brazil: 800-878-3076 FREE
Spain: 90-083-9074
UK: 800-086-9081 FREE

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

[Alwin Alcott]

you dont get a email you can process to paypal, you have to do that yourself after the selling is done.

You don't mention this step in your post.

 

The money is waiting on the USD balance. From there you can process your credit to paypal.

It won't happen without ordering that.

 

If you bought L$, landfees or other payments between selling your L$ and processing, it will go from your USD balance first, and only after that it will bill your cc or paypal.

 

Be also sure you didn't miss a email from LL to send additional info, it can be in your spam.

The original of this email is also in your support page, go have a look if there's a message waiting.