Market Place ate my money no items given on 1/2/2017

[LLyricc]

Marketplace ate my money not once but 3 times and the items where never given the items stayed in my cart it just kept taking my money!!!!! There is no record of it ever being bought either so i have no way of showing i bought it but the money is gone and it just keeps doing it!!!

[Debbie1202]

this happened to me today

[Alwin Alcott]

same as the others who have this problem: contact support

[ScottXRoxxs]

1. Contact the merchant and include; detail/time and date of purchase, proof of purchase including order number.
2 Submit a ticket: https://support.secondlife.com/create-case/
select Marketplace > Failed Marketplace Delivery

If you do not have a order number for the order. Then you do not need to put in a order number when you complete in the ticket.

Very respectfully, 

Luci Shadeoak
SecondLife Resident

[Lindal Kidd]

Hold on a second.

I have been having this, or a similar problem lately...my Shopping Cart does not empty out.

HOWEVER:  The transaction log shows the item was paid for, and delivered, and in fact it WAS.  The only problem is that the shopping cart didn't empty out the way it should.

So, check your Received Items to see if the item(s) are there.  

[Lindal Kidd]

I just checked the Marketplace (Monday, 0620 SL Time) and it's working fine.  If there were problems, they appear to be fixed.