Need some help not sure what to do.

[Velk Kerang]

Hey guys. My girl bought a bedroom set from GLD Furnatures & Homes ran by Ginger Lyne and there is a lyndsey Michigan listed as an officer so guessing she is a manager. Anyway she rezzed the bedroom set which is basically no copy and it vanished. We contacted both the owner and manager and come to find out neither has been online for months. Ginger for like 3 months and lyndsey for like 2. There is nothing indicating anyone that would need to be contacted for customer service or help of any kind. After having been to the place several times over and seeing no one and the sim is owned directly by Ginger it struck me as odd someone would pay for a sim and not even bother to maintain the buisness they have on it. The set itself cost $2895 lindens and trying to see if there is anyway possible to have the item resent or what. Not sure if we should contact LL or what to do at this point. I never really had an issue not being able to contact someone running a full on sim before. So any help would be greatly apriciated. Thanks in advance. :)

[Alwin Alcott]

look in your inventory, it's for 99.% sure it's there after a failed rezz. or in the lost and found folder or in the original.

If you don't see it, clear your cache and it may be there after a new load of your inventory.

 

for both solutions... first relog

[Velk Kerang]

She did all that and still not finding it. Because I was thinking the same thing. Even had her wait a day or so because I had this bug only once myself and a day later I had my item back. She cleared cache twice already hoping it would load and her inventory is small compared to mine so she don't have alot of items in the first place.

[Aethelwine]

My understanding is inventory lost rezzing is the responsibility of Linden Lab not the maker.

Alot of makers understand the issue and will offer a replacement, but there is no obligation on them to do so.

You should do what you have already done, check folders, clear cache, raise a support ticket, try to contact the make.

In the end I suspect you will just have to put it down to experience and avoid buying stuff that is no copy in future un;ess you absolutely need it, because this still happens all too frequently.