Lindex broken?

[Alwin Alcott]

when i try to buy L$ all goes fine till i hit the cashier...  more have this problem?. eeekkkk on black friday!!!!!

 

LindeX Currency Buy - order_id=xxxxxx  $ 30.42

 

Total now due in $ $ 0.00

Total now due EUR 0.00 *

[Allworld Dayafter]

I just found out my order of 8.33 US equivalent of Linden dollars was authorized over 30x one after the other. And I have noone live to talk to at my bank to dispute nor at Second Life. Dont know if this was fraud or if SL has or is having issues.

Not happy.

[Bobbie Faulds]

Don't panic. Just make a copy of your transactions and file a support ticket. Tomorrow, Friday, you should also be able to talk to someone in billing.

[Alwin Alcott]

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Bobbie Faulds wrote:

 Tomorrow, Friday, you should also be able to talk to someone in billing.

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Don't think so american .... it is friday for 50% of the world 

And support works, i got a manual repsonse on my ticket.

[Bobbie Faulds]

Since Linden Labs is an American-based company and Thursday was an American holiday, It follows that all but the most basic services were closed but would reopen on Friday. No need to get snarky.

[bigmoe Whitfield]

and to add onto that, quite a few places have given employee's off until monday and some are just running a skeleton crew.   so people need to remember that too.

[Sarahbuxso]

Yep it happened to me this month and they didn't pay me back. 14000L GONE. I was selling my LIndens and got nothing for it.

Oh yes and I submitted a ticket, several times they beat around the bush... I give up.

[KarenMichelle Lane]

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Sarahbuxso wrote:

Yep it happened to me this month and they didn't pay me back. 14000L GONE. I was selling my LIndens and got nothing for it.

Oh yes and I submitted a ticket, several times they beat around the bush... I give up.

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The one thing Linden Lab does not fool around with is failed LindeX transactions. Lindens do not leave your account without leaving a transaction trail. They do not beat around the bush on any issue regarding the LindeX. I really challenge you to prove you claim that Linden Lab didn't respond to your issue.

Most of the time this claim [and attitude about LL] comes from when you try to sell Lindens on a 3rd party exchange which Linden Lab no longer allows or supports. If you tried this you are on your own! LL is not going to chase your lost Lindens down and return them to you.

If you placed the sell on the LindeX then LL will resolve your issue.

OK, have you looked to see if you placed a Limit Sell? Those Lindens are taken from your account and placed in a pending [escrow] account until the terms of the Limit Sell are met. Then and only Then will you see the proceeds placed in your USD Account Balance. If you selected a too high exchange rate that Sell Order could stay pending for years.

You may see any pending Limit Sell Orders by following this link: https://secondlife.com/my/lindex/history.php

from https://community.secondlife.com/t5/English-Knowledge-Base/Buying-and-selling-Linden-dollars/ta-p/700107#Section_.1.2

Limit buy and sell

Limit buys and sells allow you specify the amount of Linden dollars and the exchange rate you are willing to accept. LindeX automatically matches up buy and sell offers as they come in.

In order to activate your option to perform limit buys and sells, you must set your Linden Dollar Exchange Settings to Advanced. If you are buying, you must have sufficient US$ credit on your Second Life account to pay for the buy order.

To set up a limit buy:

1. Go to https://secondlife.com/my/lindex/buy.php
2. Under Limit Buy, enter the Quantity of L$ you wish to purchase.
3. Next to Exchange Rate in L$ / US$1.00, enter the minimum exchange rate you will accept.
4. Click Offer to Buy.
5. Enter your Second Life password when prompted.

To set up a limit sell:

1. Go to https://secondlife.com/my/lindex/sell.php
2. Under Offer to Sell Linden Dollars (Limit Sell), enter the Quantity of L$ you wish to sell.
3. Next to Exchange Rate in L$ / US$1.00, enter the maximum exchange rate you will accept.
4. Click Offer to Sell.

If you change your mind about how many Linden dollars you wish to buy or sell, or the rate you are willing to accept, you can cancel an offer in progress on the LindeX: Transaction History page.

Note: Because LindeX exchange rates fluctuate, you may have to wait for some time before your limit buy or sell completes at your desired rate. If you set your minimum exchange rate too high, your transaction may be delayed indefinitely.