Doc Carling Posted October 9, 2015 Share Posted October 9, 2015 Hi. I have issues to add a Paypal adress to my SL account.Paypal account status:5 years old and worksverifiedconnected with bank accounntcash balance on it Well, each time I press the "add a paypal account" button in my SL account I get linked to a page that wants me to add a bank account.Paypal support told me: Linden wants to charge my Paypal account with 1 USD and asks at the same, if a mininum balance of 25 USD is available. Actually there is more than 25 USD available.According Paypal for unknown reasons this balance seems to be ignored and therefore the Linden request doesn't go throught. They cannot say why. Neither can the Linden support. Anyone has an idea perhaps?Unfortunately I deleted my old, but working Paypal adress from my Second Life account before it was sure that the new account would work. However, I even can't put back the old one. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted October 9, 2015 Share Posted October 9, 2015 We have no access to your account records to be able to see what is going wrong. You should contact billing to answer your questions. Billing support phone numbers: Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277 The Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Portugal: 800.814.450 Spain: 800.300.560 UK: 0800.048.4646 Support is in English Only If you cannot use one of these phone numbers contact Live Chat if you are a premium member or file a support ticket 1 Link to comment Share on other sites More sharing options...
Doc Carling Posted October 9, 2015 Author Share Posted October 9, 2015 Hi, thanks for your reply. You advice me to contact the Linden support after I wrote in my post that the Linden support couldn't find out what's going wrong? My post is adressed to SL residents which use Paypal and had to deal with simliar issues. With Paypal and Linden support I had already long chats. But I will try the German phone number also. Thank you for posting it. Link to comment Share on other sites More sharing options...
Syo Emerald Posted October 9, 2015 Share Posted October 9, 2015 You hadn't written that you talked to the billing support. You only mentioned talking to the Paypal support team. Thats why Amethyst probably linked you the information to contact them. Link to comment Share on other sites More sharing options...
Doc Carling Posted October 10, 2015 Author Share Posted October 10, 2015 Hi. You may want to re-read my post. Especially this part: "They cannot say why. Neither can the Linden support. Anyone has an idea perhaps?" Please note, the fact that anyone has just a few forum posts doesn't to automatically mean that he is a noob without clue. Actually I have other things to do than to hang out in forums. I posted my problem detailed and in hope for help. Simple advices without to read the details which I posted are not very helpful. Sorry. . Link to comment Share on other sites More sharing options...
Vania Chaplin Posted October 10, 2015 Share Posted October 10, 2015 Calm down Doc. AS you are not a newbie you know that there are many types and levels of support. You mentioned just "Linden support" and assumed that everybody would know with certainty that you were talking about Billing Support. If wasn't Amethyst suggesting the Billing support numbers, certainly another one would do it, because you were not specific in what kind of support you tried. But insisting in this certainly will not help you in your main problem, and probably will drive away others because of your response to an answer that was not what you expected. Link to comment Share on other sites More sharing options...
Pamela Galli Posted October 11, 2015 Share Posted October 11, 2015 Doc Carling wrote: I have other things to do than to hang out in forums. Best go do them then. Link to comment Share on other sites More sharing options...
Doc Carling Posted October 11, 2015 Author Share Posted October 11, 2015 Thank you. This advice is as good and as bad as the other advices I got until now. lol I repeat I would prefer if people response who had the same issues like I have. If nobody had, ok. Link to comment Share on other sites More sharing options...
Doc Carling Posted October 11, 2015 Author Share Posted October 11, 2015 Hi, thank you for your input. What makes you believe that I'm not calm. Do you notice that not only one of the replies I got adresses the described problem? Put yours on the list. I wasn't rude nor unpolite. If it sounds so, I'm sorry. I took the time too describe my issues as exactly as possible. That I'm not happy, if people just read the headline and point me to the support is understandable. Wouldn't you agree. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted October 12, 2015 Share Posted October 12, 2015 the status verified and connected with a bank account can be the problem. Yes you can be verified that way, but if the bank doesn't support direct withdraw LL will refuse it. Perhaps check that. Link to comment Share on other sites More sharing options...
Doc Carling Posted October 12, 2015 Author Share Posted October 12, 2015 Hi. thanks for your hint. I will talk with Paypal about that. I contacted the German billing support meanwhile. They told me what i have is a known issue with Paypal.. According to the support many German users report the same. There is a 50/50 chance that you get hit by that problem, when you try to add a Paypal account. Link to comment Share on other sites More sharing options...
Jamiee Daines Posted October 25, 2015 Share Posted October 25, 2015 I am having the same problem as a long standing paypal account with plenty of money in it can no longer be used to buy lindens. Got sent to the same useless page as did Doc. I cannot re-add the paypal payment info to my account either. I live in the USA if that helps. I do NOT have a credit card of bank information listed with SL and never will based on too many horror stories from friends that were only able to close their premium accounts with SL by canceling their credit cards. ANd then of course SL closed out their avatar account. No I am not a flamer and am not hating on anyone. Help please Link to comment Share on other sites More sharing options...
Jamiee Daines Posted October 25, 2015 Share Posted October 25, 2015 I agree with Doc as I don't see that his post was inflamitory in any way. People get a bit upset if things suddenly don't work Link to comment Share on other sites More sharing options...
Jamiee Daines Posted October 25, 2015 Share Posted October 25, 2015 I have the same problem Link to comment Share on other sites More sharing options...
Doc Carling Posted November 3, 2015 Author Share Posted November 3, 2015 Just a quick update. I'm afraid the problem will be remain unsolved. Didn't receive any further response from the SL German billing support despite the fact that they promised that on phone. All I found in mail was a form to rate the quality of their phone support. I'm sorry to hear that you have to deal with Paypal troubles also, Jamiee. Link to comment Share on other sites More sharing options...
Doc Carling Posted December 5, 2018 Author Share Posted December 5, 2018 (edited) This is solved. If paypal asks you for adding a bank account or credit card instead to log you in even when you have already a bank or credit card added, this may help. Login in your paypal account and visit the page where recurring payments are listed. it's normally to find under the gear icon and then tab payments. Sorry, I can't be more exact. I have a user interface in german language. In my case it wa< a new Paypal address. And because the page was empty I didn't spend much attention on it. That was wrong. There is a link somewhere regarding setting the default funding source. You get a new page where your bank account or credit card are listeted with checkboxes. Tick the desired box, save and try paypal to add your account again. Good luck. Edited December 5, 2018 by Doc Carling Link to comment Share on other sites More sharing options...
Lindal Kidd Posted December 5, 2018 Share Posted December 5, 2018 Wow, Doc! You necro'd your own thread! That's gotta be some kind of record. But thank you for doing it...this new information will be really helpful to anyone who has the same problem in the future. Link to comment Share on other sites More sharing options...
Selene Gregoire Posted December 5, 2018 Share Posted December 5, 2018 6 hours ago, Doc Carling said: This is solved. If paypal asks you for adding a bank account or credit card instead to log you in even when you have already a bank or credit card added, this may help. Login in your paypal account and visit the page where recurring payments are listed. it's normally to find under the gear icon and then tab payments. Sorry, I can't be more exact. I have a user interface in german language. In my case it wa< a new Paypal address. And because the page was empty I didn't spend much attention on it. That was wrong. There is a link somewhere regarding setting the default funding source. You get a new page where your bank account or credit card are listeted with checkboxes. Tick the desired box, save and try paypal to add your account again. Good luck. Well, well, look who escaped from the Phoenix asylum, too. Link to comment Share on other sites More sharing options...
Doc Carling Posted December 6, 2018 Author Share Posted December 6, 2018 Hey, nice to see your here. :) They granted me a short break that I could close this open chapter. Thought I had to wear an orange overall und shackles. :P 1 Link to comment Share on other sites More sharing options...
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