When you register a premium account, you receive a one-time signup bonus of L$1000 in approximately 45 days.
Any account that owns an estate, pays for an estate, or pays tier for more than half a region's worth of mainland parcels qualifies as a Concierge account.
With a Concierge account, you also have access to a special live chat area and phone number through the support portal.
It is possible to have a basic account and still qualify for Concierge service. Basic account holders can own estates and Private Regions, the setup and monthly costs for which are billed separately from land on the mainland (which can be owned only by premium and Congierge account holders). A basic account that satisfies the requirements for Concierge service described above qualifies as a Concierge-level Resident.
Linden Lab offers extended support at no additional charge to Concierge Residents with monthly Private Region maintenance fees of $5000 and over. Those who qualify will be added automatically to extended support. If you transfer or abandon regions and are no longer billed the minimum monthly amount, you will be removed automatically from extended support. In addition to existing Concierge benefits, extended support membership includes:
Accelerated ticket response — 24 hour response and average 48 hour resolution for most issues.
Discounted island (Private Region) rental.
As always, you can contact Linden Lab by opening a support case; with a premium account, you can use live chat from the Support Portal.
Scripted agent status
If you own a Second Life account that is primarily operated by a scripted agent, or "bot," you must identify it as a bot by setting its status on your Second Life Account page.
By identifying bots, you help us provide you with more accurate account statistics and inworld search results. For more information about bots and scripted agent status, see:
As long as you're in good standing with Linden Lab (not delinquent with billing or otherwise in violation of the Community Standards and Terms of Service) your Second Life account can remain inactive indefinitely. This means that your avatar and inventory will continue to be stored on the Second Life servers.
Canceling an account
If you're thinking about canceling your premium account, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you.