plz help me to reactivate my old account !!!

[kikou1992]

I have a problem, I made an account for 5 months and is near the account name is "amouna1992" and when I conect the second life said:connection failure. We were unable to process your request. to get help,PLEASE assistance connected second life on next page:http://secondlife.com/support. if you can not change a password, please call (866) 476-9763. I try the site has loggedhttp://secondlife.com/support and I did all the steps and send therépence has my email: A new box has-been created

Case: 01343943
Avatar:
Type: Reactivate year old Account
Status: New

To how this box, Either Reply to this email, or visit:https://secondlife.com/my/support/?caseID=01343943

(To view the Case Online, You Will Need to log this Into Secondlife.comwith Avatar)

and I understood nothing because when I connect to this site:https://secondlife.com/my/support/?caseID=01343943 he said: Failed to load case # 01343943!
plz help me find a solution to reactivate my account "amouna1992"because I need my old account because I won this account was L $1580 and I have my intimate friends, and thank you in advance :)
N.B: I had two days to the event :)
  plz help us to find a solution is urgent and thank you in advance :)

[Rolig Loon]

We cannot do anything for you here, because we are all SL residents like you.  There are no Lindens here.  You should probably try calling the LL Billing Office to explain your problem.  The billing team is available 24 hours a day, seven days a week.

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

[LoveAngeL Lyre]

Duplicated thread. Original at: http://community.secondlife.com/t5/Account/help-me-to-reactivate-my-old-account/qaq-p/1386013