my account

[Chud Static]

I used a discover gift card and through paypal I purchased L's, now my account has been put on hold. I purchased them from a web site name gameim.com. after paypal paid them they paid me my Lindens and a day later my accounr was froze. Can anyone explain why they do this? I had to go thru a web site because SL.com won't except a gift card for buying lindens.

[Unklebob Hotaling]

you could try contacting Billing to see if they can provide you with a solution or any answers...

 

If you have a non-technical issue with your account you can also call our Billing team at:

Toll-Free (US/Canada)
800.294.1067

Long Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

---

Local Toll-Free numbers

France: 0805.101.490

Germany: 0800.664.5510

Japan: 0066.33.132.830

Portugal: 800.814.450

Spain: 800.300.560

UK: 0800.048.4646

Support is in English Only

 

...or contact Support asking why your account is on hold:

Has your account has been put on hold? Do you not know why? Wondering what to do next? This article helps you find the answers to these questions.

phished or stolen your account.

One or more of your transactions may involve fraudulent Linden dollars. You should be aware that there are other exchanges for L$ that are not affiliated with Linden Lab in any way. We have no control over these exchanges and are not responsible for their activities.
Delinquent account or Terms of Service violations. Account delinquency or violations of the Terms of Service may also cause cause us to hold your account. To correct this, contact billing or support.

What are the next steps?

1. Log into the Support Portal.
   
2. You will see a notice to submit a Support Case (https://support.secondlife.com/create-case/)
   
3. Fill in the rest of the fields as directed.
   
4. You'll receive an email containing your ticket information.
   

What happens next?

Linden Lab will investigate the events that led to placing your account on hold. Once we have concluded the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving L$ are subject to Linden Lab's Terms of Service.

My account has been unfairly or incorrectly suspended or permanently closed by Linden Lab — how can I appeal this decision?

Linden Lab takes violations of the Second Life Terms of Service and Community Standards very seriously. The decision to apply a suspension or permanent closure for your Second Life account(s) is reached after investigation of your use of the Second Life software and service. Residents are not allowed to participate in the Second Life virtual world if their accounts have been suspended or disabled for violations of our Terms of Service.

However, if you can maintain in good faith that the violations were not due to your actions or negligence, or the actions or negligence of others working for you, you may appeal the suspension or closure of your account(s) in writing to the address below. Please provide any relevant information that you believe would explain the violations we detected. Linden Lab reserves sole discretion in considering whether to take any action on a written appeal. If you would like to appeal your warning or suspension, you may contact Second Life Support, in writing, at the address below:

Second Life Support, Linden Lab

945 Battery Street

San Francisco, CA 94111

Or by fax: 415-651-9221

We also accept appeals filed electronically using the ticket submission process described above.

[Samuel Geiger]

Consider the fact that not so long ago there were some rather large FAKE 'banks' in SL. They took off with all the lindens entrusted to them. So basically you've got the virtual world version of gold farming. It's against the rules, and it's also because LL wants your money instead of someone else getting paid whether legit or not lol!

[Chud Static]

Yes, I contacted them, and sent them all the info I can, the site I paid for the L's and receipt number from paypal and what other info I can give from the purchase. I don't understand how I am responsible for them selling false lindens. I just searched buy lindens on-line and went there and bought them.

[Chud Static]

I would have used SL but they won't except gift cards for payment, I did this same thing a few months ago using a visa gift card, and even registered SL don't want to except them.

[Unklebob Hotaling]

"I don't understand how I am responsible for them selling false lindens. I just searched buy lindens on-line and went there and bought them"

Pressuming they are false lindens, by dealing with them you are bringing 'false lindens' into secondlife.  If they are false lindens putting your account on hold is the only way LL has to stop you from doing it.

[Unklebob Hotaling]

"I would have used SL but they won't except gift cards for payment, I did this same thing a few months ago using a visa gift card, and even registered SL don't want to except them."

If LL don't want to accept third-party people selling their LL lindens; ot don't want other people profiting from what is theirs, or don't want to accept giftcards as a payment method... that is their right.

PS - Visa giftcards are unsupported by LL and will not work (that was posted to the SL Blogs a few months ago)... Mastercard Vanillacards (prepaid giftcards also) are not supported by LL either but do work.

Barring all that, they're always Paypal.

[TC Short]

And according to the OP he used paypal with the giftcard, so I don't understand why he didn't use his papyal to buy the L's straight from LL.

[Itazura Radio]

Paypay only works as a payment method if it is a verified paypal account tied to a bank account.

[Itazura Radio]

What you have is a case where you bought L$ from someone who must have obtained them illegally or fraudulently. When that happens they will assess the stolen L$ from your account and you are pretty much left on your own to get your money back from the thief who sold them to you. It's like if you had bought any stolen property. The item is confiscated so it can be returned to the rightful owner.

[LittleMe Jewell]

When you finally get your account back, only do L$ transactions with trusted entities -- those that use the LL Exchange Risk API.  You can find a list of valid third party exchange sites in the wiki:  http://wiki.secondlife.com/wiki/L$_Marketplace

[Chud Static]

I agree they're are always paypal, and my payment went thru paypal...lol, reguardless I just don't understand what stolen lindens are or how they are obtained from someone to resell, sounds like SL need to go after them, not someone just trying to gain lindens a legal way.