access

[shag Sideways]

Hi All,have posted this elswhere so you may have seen it before.

Though i can get into sl with my main avie,i cant with my alt because i forgot its password. 

Now the crux of the matter is, since i last used him i have change my email account because of the very same reason cant think of the password,i hardly ever used it anyway so i cant reset password for my alt which i do have user name for.

would seem a shame to have to dump him seeing i spent a few thousand on him to make him look preswntable.

 

Any ideas anyone ?

HI not sure how to post a reply to  KarenMichelle Lane's answer,so trying here.

Ty Karen for your answer but seems it dont help me none,i put  a ticket into LL but heard nothing back,as yet.dont think i'll hold my breath.prob snowed under.

all i want  is someway to get my alt up and running,just need a password reset sent to my new gmail which is on my acounts page with my reguler avie,not to much to ask surely

 

[KarenMichelle Lane]

You need to Submit a Support Case to get things started.

from http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017

What to do if you forget your password

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

[shag Sideways]

Thank you Karen for your quick response,but like i said,when it sends login info it sends it to my old email and not the new one thats now on my account info.

I have sent in a ticket explaining everything so now just waiting,and for the life of me i cant remember what my old gmail account password is :-(

[KarenMichelle Lane]

OK when sending in the Support ticket you are suppose to supply a new email address to use to communicate using the problem description box. That way they [LL] can contact you. Also be ready with real world IDs that you may need to make copies of and send into LL to get the ball rolling.

Further, you can do a gmail password recovery as well. https://www.google.com/accounts/recovery

https://support.google.com/accounts/answer/152124?hl=en