about a Premium Account Banned due to non-payment

[GraziaGratis]

Hi :-)

A friend of mine had a premium account

Due to the economic situation of her country, the amount owed could no longer be credited to her credit card (that means no fault of my friend), so her premium account is not paid and banned.

My friend has had in time, as still her Premium account was active, the idea to ask the downgrading to the basic account.

The downgrading was accepted from sl and she was informed that it will take effect from October 1, which is the day following the expiry of the premium account period.

 Now her profile no longer appears in websearch, she doesn' t exist:-(

 

Asking you please:

That means that the October 1 her account will be activated as basic automatically without having my friend do some action? she will find her stuff in the inventory, her lindens, or everything is lost?

 

Thank you for your kindness to answer

[Alwin Alcott]

premium is payed in advance so "your friend" can't be banned after downgrading to basic, so most likely there is tried to go to basic AFTER the due date for the membershipfee, for example the day after expiring. In that case indeed the downgrade will be after next billing period. And the ban not active yet for being overdue.

So yes, the billingperiod started and there has to be a payment, or get a ban, as happened now.

The account will for sure not be activated at the scheduled date for going basic. First the balance has to be cleared. If no payment follows the accunt will stay locked.

After that there might also be a chance there is a fee for reactivating the account, because it's the own responsibility to have enough resources for payment.