Credit Card

[TheAriel Voom]

I added a credit card and Okd it for purchaces, but I still have "no Payment on file" in my profileCredit Card

Does it take time for that to update?

[Rolig Loon]

No, it should be instantaneous, if it was accepted.  Please read this information in the Knowledge Base about common credit card errors  >>>> https://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037#Section_.7.2 .  Note also that a common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with Linden Lab's system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards.  In the past, some SL residents have been able to use some prepaid cards, but that is much less common since mid-summer 2015.

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

[Alwin Alcott]

i had the same on a alt account this week, it showed up later, but i could use it already.

[TheAriel Voom]

Do you remember how long till it showed up? I cant go on this sim my friends lives on till I have payment on file listed in my profile

[Rolig Loon]

Call the billing office!