Can LL retrieve my account information using my CC#?

[Antaeus Starfall]

So I had my wife create a new account and make it premium over a month ago. She sheepishly admited to me yesterday that not only does she not remember the spelling she used for her name, it turns out the email address that was used to create it was already attached to a seperate SL character. So, what I have is the email she used (or re-used as she only has the one), and a Credit Card number. Will that be enough to retrieve the rest of the account information?

 

Thanks,

Antaeus

[KarenMichelle Lane]

Mmmm probably.

Referencing an email address that is not yours, only gets a recovery email sent to that email address. You can have multiple avatar accounts specified for a single email address. So if you own that address get started with LL by calling the Premium Membership Billing numbers:

 

Concierge Support Phone Numbers

Toll-Free (US/Canada)

877.236.0711

Long Distance

703.286.2738

8am to 9pm PST

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Local Toll-Free numbers are available for the following countries

Please note that some Toll-Free numbers have changed

Local Toll-Free numbers

• France: 0805-101-490
• Germany: 800-724-4552
• Japan: 800-100-3060
• Brazil: 800-878-3076
• Spain: 90-083-9074
• UK: 800-086-9081

[Alwin Alcott]

if you have the email, you can let the system resend the user name attached to it.

If it's the other one that comes first, change the email adress on that one and try again.