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Account on hold


greenlove92
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When an account is put on hold, it means that LL has suspended that account for violations of the Terms of Service or other suspected abuse.  This could be due to several causes, not all of them your fault.

1.  You did in fact violate the TOS, and someone reported you.  Underage SL use, ageplay (pedophilia), copybotting, or phishing are typical "serious" violations.  If you did Bad Things, you're out of luck, do not pass Go.

2.  You entered suspicious personal information while creating the account.  Since you "made an account for your fiance" this is a likely possibility.  He should create his own account.

3.  You didn't violate the TOS, but someone reported you and said you did.  You can appeal the suspension by submitting a support ticket.

4.  Someone else violated the TOS in a big way.  LL gave them an IP ban, and your computer's IP address was mistakenly included.  Submit a support ticket.

5.  You didn't pay your bills.  Call Billing support and pay your arrears.

6.  You were phished, and someone else used your account without your knowledge to commit TOS violations.  If you clicked on a URL someone gave you in chat, group chat, IM, or by email, and entered your login information, this may have happened.  If this happened, see the Knowledgebase page on "account compromised".

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In addition to Lindal's answer, see the Knowlege Base ( http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109 ):

Note that someone else in your household may be responsible for this activity, not necessariliy with your account. 

If you believe that this is an error, submit a support ticket via the support portal. To help customer support determine what block has been placed and why, include in the ticket your Second Life account name and any Second Life accounts that log in from your location.

If we find that a Resident has broken our Terms of Service, Community Standards, or other policies, we may place that Resident's account on hold as a disciplinary measure. When we place an account on hold in this way, we send an email to the account holder at the address registered to that account.

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