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Found 11 results

  1. Rand Linden

    Premium membership

    Benefits of premium membership Upgrading to a premium account Linden Homes Linden dollar rewards Sign-up bonus Weekly Linden dollar rewards (stipend) Stipends for old accounts Premium virtual goods (gifts) How to get your premium virtual good Object permissions on premium virtual goods How to get help for premium virtual goods Frequently asked questions I didn't receive the previous virtual good, and the kiosk only provides the most recent one. Can I get the one I missed? Can I take multiple copies of a good from the kiosk? I accidentally deleted my premium virtual good. Can I get it back? Premium sandboxes Other premium benefits Live chat support Right to own land in popular mainland areas Immediate access to adult-only areas Increased number of group memberships Preferred access to highly populated regions Downgrading or canceling your premium membership Downgrading from premium to a basic membership Canceling your account You may still be charged for land In other languages: Deutsch Español Français Italiano Português Русский 日本語 Benefits of premium membership Premium membership provides the following benefits: Your own private Linden Home Linden dollar rewards Exclusive virtual goods Premium-only sandboxes Live chat support The right to own mainland parcels in popular areas Immediate access to adult-only areas Increased number of group memberships Preferred access to highly populated regions, utilizing increased region capacity Access to premium-only events and experiences Voice morphing Increased cap on missed IMs L$ transaction history increased from 32 days to 90 days Upgrading to a premium account To upgrade from basic to premium membership: Log into the Second Life website. On the left side of the screen, click Premium Membership. The Change Membership Plan screen opens, displaying a chart of Membership plans and prices. Select Premium (choose from Monthly, Quarterly, or Annual billing options). Click Save Changes. Your new plan becomes effective at your next billing date. Note: As a Premium member, you get a one-time bonus of L$1000 and receive a weekly stipend of $L300 and a 1024 square meter premium tier bonus. You may only receive the L$1000 upgrade bonus once per account. Linden Homes Linden Homes are ready-to-move-in homes that belong to a themed community and are available only to premium account members. Note: Linden Homes are available only to users at least 18 years old. For more information on Linden Homes, see: Overview of Linden Homes Linden dollar rewards As a premium member, you get a sign-up bonus and a weekly stipend of Linden dollars. Sign-up bonus When you register for a premium account, you get a sign-up bonus of L$1,000, deposited directly into your Second Life account once your premium membership has been active for 45 consecutive days. Weekly Linden dollar rewards (stipend) As a premium member, you receive a weekly stipend of $L300, whether you log in or not. Stipends are paid every week by an automated process that runs on Tuesdays (PT). Payments are based on information gathered from the database as of the preceding Monday. For example: If you create a premium account on Monday, April 14, you will receive your first stipend on Tuesday, April 15. If you create a premium account on Tuesday, April 15, you will receive your first stipend on Tuesday, April 22. Note: Stipend payments may appear late in the day on Tuesdays or possibly not until Wednesday. Stipends for old accounts The stipend amount for older accounts depends on what type of account you have and its age. Premium accounts created or upgraded from basic: On or after November 1, 2006 receive L$300 per week. Between July 21, 2006 and November 1, 2006 receive L$400 per week. Before July 21, 2006 receive L$500 per week. Certain old basic accounts get a stipend; basic accounts created Before June 6, 2006 receive a stipend of L$50 per week, if they log in that week. After June 6, 2006 do not receive a weekly stipend. Premium virtual goods (gifts) As a premium member, you periodically get an premium virtual good as a benefit. The premium virtual goods are designed by Residents commissioned by Linden Lab. How to get your premium virtual good To get your premium virtual good, go to one of the inworld vending kiosks listed in the Second Life Destination Guide: http://secondlife.com/destinations/premium/gifts. If you are logged in to the website, go tohttps://secondlife.com/destinations/premium/gifts instead. To use one of the kiosks: Right-click the kiosk. Choose Buy. NOTE:You won't be charged—the item is free for premium account holders. The item will then be transferred to your inventory. The inworld vending kiosks only provide the latest premium virtual good. You cannot get older ones. Object permissions on premium virtual goods Premium virtual goods are no modify, no transfer, copy, meaning you can make copies but cannot modify or transfer the items. For general information on object permissions, see Object permissions. How to get help for premium virtual goods Premium virtual goods are commissioned by Linden Lab and designed by Residents. Please do not contact the creator for support. Each premium virtual good comes with an FAQ notecard to help you get started and answer common questions. If you still have an unanswered question, email premium_feedback@lindenlab.com. We will update the notecard as needed, but cannot provide individual responses. Frequently asked questions I didn't receive the previous virtual good, and the kiosk only provides the most recent one. Can I get the one I missed? No, the premium gift vending kiosks only provide the current premium virtual goods. Can I take multiple copies of a good from the kiosk? Yes! As a premium member, you can take as many copies of the premium virtual good as you like. I accidentially deleted my premium virtual good. Can I get it back? Yes. As long as the next premium virtual good has not been distributed, you can get it from an inworld kiosk. Premium sandboxes A sandbox is an area put aside for building practice. Much like real sandboxes and conceptual sandbox games, these are spaces of creativity and chaos. For more information on sandboxes, see Building tips. Several sandboxes exist for specific purposes—such as the Weapons Testing Sandbox—but the majority are simply for regular building.& Signs within each sandbox area make it clear what kind of activities are allowed there. Sandboxes usually have auto-return enabled to clean themselves several times a day; look for auto-clean information before building, so you aren't caught by surprise. Since sandboxes are experimental, they may also be unstable—be sure to take regular inventory backups of anything that's important. Premium sandboxes are accessible only to Residents with premium membership. Each sandbox is made up of four regions. Generally, there is one sandbox per Linden Home continent. Find the premium sandboxes through the Second Life Destination Guide: http://secondlife.com/destinations/premium/sandboxes. Other premium benefits Premium membership also provide additional benefits! Live chat support Residents with premium accounts may initiate a live chat for support issues via the support portal. Basic accounts do not qualify for this kind of support. Right to own land in popular mainland areas Residents with a premium account can buy mainland parcels and need to pay a monthly tier when their land exceeds 1024m². For more information, see Land Use Fees. The mainland is the largest connected land-mass in Second Life, consisting of hundreds of regions connected to one another with roads, railroads and open oceans. Being a premium member is a prerequisite for owning mainland parcels. Immediate access to adult-only areas Linden homes and some adult areas are accessible only to those 18 years and older. If you are 18 years or older when you sign-up for a premium membership you will automatically have access to these areas. For more information, see Age-restricted content and Accessing Adult land and content. Increased number of group memberships Residents with a premium account may be a member of up to 60 groups at a time. Basic accounts may only join up to 42 groups. Preferred access to highly populated regions Regions in Second Life have a bonus capacity to allow region owners, estate managers, and Residents with Premium accounts to enter an otherwise full Region. The default limit on the number of avatars allowed in a region is as follows: Full Regions support an extra 10% (100 to 110) Homesteads support an extra 25% (20 to 25) Open Spaces support an extra 20% (10 to 12) For full details on access to bonus region capacity, see Improved Region Capacity and Access on the Second Life Blog. Downgrading or canceling your premium membership Downgrading from premium to a basic membership To downgrade your premium or Concierge account to basic, follow these steps: Log into the Second Life website. On the lef side of the screen, select Premium Membership. The Change Membership Plan screen opens, displaying a chart of Membership plans and prices. Select Basic Account. Click Save Changes. Your new plan becomes effective at your next billing date. Warning: If you downgrade to a basic account, you will lose all the land you own, and you will no longer have access to your weekly Linden dollar stipend or live chat support. Make sure to sell all your land before you downgrade! You may also wish to check your group land contributions and make arrangements to keep your group's land holdings in good standing. Note: If you are a member of more than 42 groups, you will not lose any group memberships when you downgrade. However, you may not join any new groups with a basic account until you reduce your group memberships to fewer than 42. Canceling your account When you cancel your account, it is deactivated and you will lose access to it at your next billing review date. If you're thinking about canceling your account entirely, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you. You can cancel your account by going to the Cancel Account page after logging in with your Second Life username and password. This link is also accessible through the Account section on the left of your Dashboard. Once logged in, find the Cancel Account button at the bottom of the page. Your account will remain open until your billing review date, as account maintenance fees are paid in advance. Tip: If you want to keep your name, avatar, and inventory for possible future use but don't want to pay the reactivation fee, you can downgrade to a free basic account instead of canceling your account altogether. You may still be charged for land If you cancel or downgrade your account from premium, you may still be charged for your current month's land holdings. As stated on the Land Pricing & Use Fees page: Thus you are always charged for your premium membership and the maximum amount land you owned during the current billing cycle, regardless of whether you cancelled your account before the end of the month. Note: When you cancel your account, it remains active until the end of your payment period. You may still log in and use Second Life during this time. For instance, if you buy a yearly Second Life membership and cancel it the next day, you are still be treated as a premium member for the next year!
  2. Jeremy Linden

    General Data Protection Regulation (GDPR)

    The General Data Protection Regulation (GDPR, for short) is a regulation in European Union law that is designed to give its citizens and residents control over their personal data. Section 5 of Linden Lab's privacy policy: "Your Controls, Rights and Choices" defines how we handle your personal data and your right to access and control that personal data in accordance with GDPR. To exercise control over your personal data, you may: Modify selections on your account preferences pages. Follow unsubscribe instructions provided in communications we send to you. Submit a ticket to support under the category Account Issues > GDPR Request. Send correspondence regarding your requests or the publications or services your no longer wish to receive from us: By email, at: privacy@lindenlab.com. By mail, at: Linden Lab Attention: Privacy 945 Battery Street San Francisco, CA 94111 Note: Once we receive your correspondence, we'll proceed with your request but you may be asked for further information or documentation in order to ensure account security. Please see Linden Lab's Privacy Policy for full details on your rights to access and control of your personal data.
  3. Jeremy Linden

    List of accepted payment methods by country

    table { border-collapse: collapse; width: 100%; } th, td { text-align: left; padding: 8px; } tr:nth-child(even) {background-color: #f2f2f2;} Update: As of June 6, 2016, Turkish Second Life Residents are unable to use PayPal to process credit on their US dollar balances. It is, however, still possible for Turkish Residents to make purchases or to process credit using Skrill. For more information about PayPal's suspension of operations in Turkey, please visit PayPal's website (in Turkish). This article lists payment options available to Residents from the 50 most active countries in Second Life. If your country is not listed here, you can always use a credit card or check PayPal's website and Skrill's website for information about the countries they service. See our article about Billing for additional information about payments and billing for Second Life. Country PayPal Skrill Credit Card Argentina Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Australia Yes POLi paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Austria Yes EPS/Netpay Payolution Skrill Direct SOFORT paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Belgium Yes SOFORT paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Brazil Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Canada Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Chile Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron China Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Colombia Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Croatia Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Czech Republic Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Denmark Yes Trustly paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Ecuador Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Egypt Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Finland Yes Paytrail Trustly paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron France Yes Skrill Direct SOFORT paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Germany Yes ELV Giropay Payolution Skrill Direct SOFORT Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Greece Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Hungary Yes Skrill Direct paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron India Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Indonesia Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Ireland Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Israel Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Italy Yes Skrill Direct SOFORT Trustly paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Japan Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Korea South Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Malaysia Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Mexico Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Netherlands Yes iDEAL SOFORT paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron New Zealand Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Norway Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Peru Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Philippines Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Poland Yes Przelewy24 SOFORT Trustly paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Portugal Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Puerto Rico Yes paysafecard (find local retailers here) Visa American Express MasterCard JCB Diners Club Discover Romania Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Russia Yes Yandex Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Saudi Arabia Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Singapore Yes eNETS Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron South Africa Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Spain Yes Skrill Direct SOFORT Trustly paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Sweden Yes Trustly paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Switzerland Yes Payolution SOFORT paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Turkey Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Ukraine Yes Yandex Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron United Kingdom Yes Skrill Direct SOFORT paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron United States Yes paysafecard (find local retailers here) Visa American Express MasterCard JCB Diners Club Discover Uruguay Yes paysafecard (find local retailers here) Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron Venezuela Yes Visa American Express MasterCard Delta Online JCB Diners Club Visa Electron
  4. Rand Linden

    Profiles

    How to view and edit your profile Fill out your profile to show off your personality Keep it suitable for everyone Privacy settings let you choose who can see your information Receive notifications when someone posts or comments on your profile Some hyperlinks get automatically detected Profile icons in the PEOPLE window How do I grant permission to a friend to see when I'm online/see me on the map/edit my objects? Real Linden Lab employee profiles have a special icon Web links can be opened in-Viewer As a Second Life Resident, you have a profile that you can customize to share more about yourself. It is opt-in and can be a lot of fun to fill out. Why bother? Many fellow Residents surf profiles, and if you're open to making new friends, a completed profile makes you a much more fascinating person to get in touch with. How to view and edit your profile Depending on which you prefer, you can view your profile on the web: Go to my.secondlife.com and click Log In. Login with your username and password. Your profile appears. In the Viewer: Select Me > Profile... Right-click your avatar and select My Profile. OR, in the toolbar at the bottom of the Viewer window, click the Profile button. On both the web and in the Viewer, you can click the Edit Profile button or the Settings tab to start customizing. Fill out your profile to show off your personality On the Profile tab of Profile Settings (accessed with the Gear icon on the left sidebar of your profile window), you may fill out the following optional fields: Profile Picture Display Name Biography Interests Homepage Social Identities Partner Real World Profile Picture Real World Biography Remember that everything in your profile is optional; if you are uncomfortable sharing your real life identity or social identities, you can either leave them blank or update your privacy settings accordingly. Keep it suitable for everyone Important: Content in profiles must be General, and must obey the Terms of Service and Community Standards. Privacy settings let you choose who can see your information On the Privacy tab of Profile Settings (accessed with the wrench icon on your profile window), you may choose who is allowed to view specific parts of your profile or post on your profile feed. For each profile section, you may select: Everyone - Allows the whole world to see this part of your profile on the web, even if they're not Second Life Residents. You may not allow Everyone to post on your profile feed. Second Life - Only Second Life Residents may view these parts of your profile. Friends - Only Second Life Residents who are on your Friends list may view these parts of your profile. Nobody - This option is only available for your profile feed; if you select Nobody, you may stop everyone from either viewing or posting to your feed. Receive notifications when someone posts or comments on your profile On the Notifications tab of Profile Settings, you may choose to receive inworld or email notifications whenever someone posts to your profile feed, comments on your profile, or starts following your profile. Make sure to check all your desired boxes, then click Save. Some hyperlinks get automatically detected As you may have already seen when editing your profile, you can provide a home page. But what if that isn't enough? Type in something beginning with "http://" and it gets recognized as a hyperlink. Some domain conventions, like a link beginning with "www.", is also detected. For example, "www.secondlife.com" is recognized, but alas, "secondlife.com" isn't. Profile icons in the PEOPLE window Click profile icons in the PEOPLE window (accessed by clicking the People button on the Viewer toolbar) to see a person's profile without having to right-click or go through another menu: How do I grant permission to a friend to see when I'm online/see me on the map/edit my objects? In any profile window: Click the People icon in the profile window. On the Friends tab, find the friend whose permissions you wish to edit, then click the Gear icon next to that friend's name. Choose Permissions to open a Permissions dialog. Check the boxes for permissions you want your friend to have, then click Save. Remember to be careful when granting permission to Edit, delete, or take my objects, since this gives your friend permission to edit and delete all your objects! However, this permission does not grant your friends permission to access your inventory. Real Linden Lab employee profiles have a special icon When someone claims to be an employee of Linden Lab, you can check that person's profile to find out if they're telling the truth. Every real Linden has the following icon in their profile, so even if they've changed their display name to something creatively colorful, they're the real deal: Also worth noting: some of you have mentioned a similar thing should be done for Scouts, who are official support belonging to StarTek in a partnership with Linden Lab. Sadly right now, their profiles confusingly show "Resident", but look at their username for the lowdown: Web links can be opened in-Viewer Upon clicking an external link in a profile, you'll likely see "A pop-up was prevented from opening." You can choose whether clicking Open pop-up window opens it in the in-Viewer browser or an external browser: Select Me menu > Preferences. Click Setup tab. Select either Use my browser or Use built-in browser. Click OK to save.
  5. Jeremy Linden

    Usernames and display names

    Usernames The format of your username depends on when you registered the account Logging in with your username Using a Viewer with separate first and last Name login fields Using a Viewer with a single name login field Showing or hiding others' usernames Display names Allowed characters Setting or changing your display name Showing or hiding others' display names Information for content creators and merchants Both username and display name are visible on objects Username is shown in transaction history Search covers both usernames and display names If customers know your username, don't set your display name to avoid confusion LSL uses only "full name" derived from username In other languages: Deutsch Español Français Italiano 日本語 Português Pусский Türkçe In Second Life, you have: A username, your unique Second Life account name that you choose when you register your account. Once chosen, you cannot change your username. A display name shown to others inworld and on your profile. You can change your display name as often as once a week. In addition, you can always reset it to its default, your username. Your username and your display name are totally separate. If you haven't set a display name, then it defaults to your username. Usernames Your username is the unique account name or account ID you use to log into Second Life. By default, it appears above your avatar inworld and identifies you to other Second Life Residents. You can also set a display name that appears above your username. The format of your username depends on when you registered the account In 2010, Second Life changed from registering new accounts with a "first name" and "last name" to a single-word username If you registered your account after mid-2010, you created a unique, single-word username; for example: mortimer1980, or jsmith57. When you log in to Second Life, you simply enter the username you selected when you registered. If you created your Second Life account before mid-2010, you have a Second Life "first name" and "last name" that determine your username as follows: firstname.lastname. For example, if your Second Life name was originally Joe Smith when you joined, your username is joe.smith. Your username is a unique and personal account identifier in Second Life, and as such, once you choose it you cannot change it. However, you can change your display name as often as once a week. Your display name appears above your username by default and is a flexible way to identify yourself to other Second Life Residents. Logging in with your username The official Second Life Viewer requires a single username. However, some third-party viewers still have fields for a first name and a last name. Using a Viewer with separate first and last Name login fields If you are a newer Second Life Resident with a single-word username: Enter your username in the First Name field. Enter resident in the Last Name field. For example, if your username is thejoesmith, enter: First name thejoesmith Last name resident If you are a longtime Second Life Resident with both a first and last name, simply enter your first name and last name in the corresponding fields. For example, if your Second Life name is Joe Smith, enter: First name Joe Last name Smith Using a Viewer with a single name login field If you are a Second Life Resident with a single-word username, simply enter that username along with your password and log in as usual. If you are an older Second Life Resident who has a first and last name, you have two options: Enter your original first and last name (in lowercase, separated by a period) into the field provided OR Enter your original first and last name separated by a space (case does not matter). For example, if your SL name is David Dearheart: Username: david.dearheart OR david dearheart OR David Dearheart Then enter your password into the Password field and log in. Showing or hiding others' usernames You can't control the display of your username to other Residents, but you can control whether you see others' usernames and whether you see your own name. To show or hide usernames inworld, both above other avatars and in chat: Log into Second Life. Choose Me > Preferences from the top menu. Click the General tab. Select the Usernames checkbox. If the box is checked, usernames are shown. If the box is not checked, usernames are hidden. Click OK. A club scene showing usernames and display names is illustrated at left. In this image, some usernames are blurred. Notice that only the username is shown above avatars who haven't set a display name. Display names Your display name is: A name you choose shown to other avatars in the Second Life virtual world. A string of charactersup to 31 characters long that contains at least one alphanumeric character. It can include most Unicode script characters, spaces, and some punctuation. Distinct from the username you use to log in. Not necessarily unique; other avatars may have the same display name as you. You can choose whether or not to show other Residents' display names and usernames inworld. If you choose to view display names or usernames, they appear in the name tags above every avatar and in chat. Allowed characters In addition to letters and numbers, you can use the following characters in your display name: ' (apostrophe) - (hyphen-minus) . (full stop) : (colon) · (middle dot) ֊ ֊ (Armenian hyphen) (Hebrew geresh) ״ (Hebrew gershayim) ་ (Tibetan tsheg) - (hyphen) ’ (right single quotation mark) ‧ (hyphenation point) = (katakana-hiragana double hyphen) · (katakana middle dot) Setting or changing your display name You can change your display name once every seven days, but you can Reset it at any time, which makes it appear as your "classic" Second Life first name and last name, or your username. To set or change your display name: Log into Second Life. In the Second Life Viewer, click Me > Profile... or in the toolbar. Click Edit Profile. Click Display Name. Type the desired display name in the field under New Display Name. Type the name again to confirm. Click Save. Note: Changes to your display name may take up to 24 hours to propagate throughout all of Second Life's systems. Showing or hiding others' display names To show or hide display names inworld, both in chat and over all avatars: Log into Second Life. Choose Me > Preferences from the top menu. Click the General tab. Select the View Display Names checkbox. If the box is checked, display names are shown. If the box is unchecked, display names are hidden. Click OK. Information for content creators and merchants Both username and display name are visible on objects Object properties and build tools show both the username and the display name of an object's owner and creator. During Linden dollar and other transactions, both your username and display name are visible. Display names on objects change when you change your display name, although it may take up to one day for the change to appear everywhere. Username is shown in transaction history Your transaction history shows only usernames for both buyers and sellers. Search covers both usernames and display names When you search for a Resident, search results contain both display names and usernames so that you can easily determine which John Smith you're really looking for. If customers know your username, don't set your display name to avoid confusion To emphasize your username, don't set your display name; this way your display name and username match. As a precaution, you may also advise your customers that they should only pay avatars/objects matching your username. LSL uses only "full name" derived from username LSL functions return the "full name". For example: Username: kelly.linden Full name: Kelly Linden Display Name: Teh Kellz For more information, see LSL Avatar/Name in the Second Life Wiki.
  6. Jeremy Linden

    Billing

    Overview Why provide billing information? Second Life billing policies Premium membership Land use fees Private region fees Auctions Region rental Linden dollar exchange How to view or change your billing information Adding a new payment method Associating payment methods with payment types Changing stored payment information VAT and changing your billing country Accepted currencies and payment methods PayPal Skrill Understanding Transaction History Understanding Account History LindeX Land fees Billing for land holdings Private Regions Mainland holdings Preventing common billing problems General Credit cards PayPal Using PayPal How to setup payment with PayPal Contacting Linden Lab billing support Common issues and frequently asked questions I can't update my payment information I'm having trouble paying—what's going to happen? I paid US$ for something, but it's not showing up yet I get a "Not Authorized" message when entering billing information Why was I charged $1.00 on my credit card? Issues with American Express Why was I billed an additional transaction fee? Issues with prepaid and gift cards I receive an error message when I try to make a Marketplace puchase using my Credit Card or PayPal account In other languages: Deutsch Français Español Português Italiano 日本语 Türkçe Русский Overview Why provide billing information? Although a basic account gives you full access to Second Life and does not require a credit card or PayPal account, if you add a credit card or a verified PayPal account you can: Get a premium level account. Own land. Buy or sell Linden dollars. Second Life billing policies Read the full Second Life Billing Policies, also linked to from the Terms of Service. Linden Lab® will bill your account only under very specific circumstances. All charges are deducted from your U.S. Dollars (USD) balance first, and then from your credit card or PayPal account if your USD balance is insufficient. Premium membership Premium account holders are charged according to the payment plan they have selected. Depending on the plan, charges may occur monthly, quarterly, or yearly. See your Account Summary to find out your current billing rate. To change your billing rate, see the Upgrade/Downgrade Membership page. Land use fees The land use fee (also known as tier) is a variable monthly charge that increases with the amount of land you own in Second Life. For more information about land use fees, see the Land Pricing & Use Fees page. Land use fees are separate from private region fees. Private region fees In addition to the initial charge to buy a private region, owners of private regions pay a monthly fee to Linden Lab. Private region fees are charged directly to your credit card or PayPal account, and are separate from other land use fees. See Buying private Regions for a comparison of private region fees. Note: Private Region fees exclude VAT. Visit the Land Portal for more information about land types and pricing, including access to the Land Store and Auction site. There are fees for certain region changes, such as renaming, moving, or converting to a different region type; see Managing Private Regions for details. Auctions Some land auctions are denominated in U.S. Dollars. Winning an auction incurs a one-time payment, but can cause an increase in your monthly Land Use Fees if the additional land moves you to the next Land Tier. For more information about land auctions in Second Life, see the Auction FAQ. Region rental It is possible to rent an entire Region for a short period of time. The cost of renting a Region is L$4000 per day, paid in full on the first day of the rental. Note that this price is listed in Linden dollars (L$) instead of U.S. dollars. For more information on Region rental, visit the Land Portal. Linden dollar exchange All Residents have the option of trading U.S. Dollars for Linden Dollars (L$) on the Linden Dollar Exchange (LindeX). LindeX charges are generated on a per-transaction basis; you will only be charged if and when you decide to make an exchange. You may also purchase Linden Dollars inworld by clicking the Buy L$ button next to your inworld Linden Dollar balance. For additional information on LindeX transaction fees, see the LindeX: Fees page. Some credit card issuers charge a small fee if the payment settles in a currency that is not native to the card. If you're in the United States and are being charged a foreign transaction fee with your current credit card, try deleting and re-entering your payment method. This should resolve your foreign transaction fees; if it does not, consult your financial institution for details on their schedule of fees. Warning: If you find any suspicious or unexpected charges on your credit card or PayPal statement that appear to be from Linden Lab, gather all available information and open a billing support case for investigation. How to view or change your billing information To view your billing information, see the Billing Information page on the Second Life website. Note: For security reasons, you can only view the type of card affiliated with your account and the last four digits of the card number. You cannot view the full number. On the Billing Information page, you can view your current Linden dollar (L$) and US dollar balances, view and add US dollar payment methods for your account, and set which payment methods will be used for different types of purchases. Adding a new payment method To add a credit card, PayPal, or Skrill account to your Second Life account, click Add a Credit Card, Add a PayPal account, or Add a Skrill account. Follow the on-screen instructions to set up a billing agreement with PayPal or Skrill, or fill in your credit card information accordingly. Once you have added a payment method, it is saved for your account and you can associate it with various types of payments. See the next section for more information. You can also add a new payment method during a transaction, when selecting a payment method. If you add a credit card, PayPal account, or Skrill account in this way, it is automatically associated with the type of payment being made. Associating payment methods with payment types You may specify which payment method you would like to use for each of the following payment types: Buying L$ in the Viewer Buying L$ on the web Buying land, Premium fees, recurring fees To associate a payment method, go to the How you're paying section of the Billing Information page and click Change next to the payment method you would like to use, then check boxes next to your desired payment types on the provided list. You may remove this association at any time by clicking Change next to the payment method, then un-checking the boxes next to the associated payment types. You can also change an associated payment method during a transaction by choosing a different payment method or adding a new payment method for that transaction. Changing stored payment information To change stored information about one of your payment methods, you must delete that payment method and re-enter it. You may delete a stored payment method by clicking Remove next to that payment method on the Billing Information page. VAT and changing your billing country Your selected country determines the payment methods available to you. Normally, you should not need to change your billing country, but you may need to update it if you are travelling or have moved to a new location. You can change your billing country by clicking the Change button next to your country's name on the Billing Information page. If your billing country is a member of the European Union, you may be subject to the collection of value added tax (VAT). If you are a business and are reselling, or adding value to Second Life before providing it to a consumer, you are eligible to provide your EU-issued VAT ID number in order to be excluded from the collection of VAT. If you see "Subject to VAT" under your billing country's name on the Billing Information page, you can add your exception by clicking Add VAT Exception and providing your ID. For more information, see VAT frequently asked questions Processing credit on your US Dollar balance You may withdraw your US Dollar balance to a PayPal or Skrill account by performing a process-credit request. Please see the corresponding section of the Account balance article for full details. Accepted currencies and payment methods You may use the following payment methods with Second Life: Visa American Express MasterCard Delta Online (non-U.S. Residents only) JCB Diners Club Discover (U.S. Residents only) Visa Electron (non-U.S. Residents only) PayPal Skrill The currencies accepted for payment include: CAD, AUD, JPY, EUR, GBP for non-U.S. Residents, and USD for U.S. Residents Note: If you have had a payment method on file since before December 7, 2011, you may need to remove and re-add that payment method before making payments in non-USD currencies. PayPal For a complete list of currencies accepted by PayPal, visit their official website and view the page on multiple currencies. To use your PayPal balance when making transactions with Second Life, it must be in USD. You can convert your balance to USD at paypal.com (PayPal may impose exchange fees). Skrill Skrill offers a variety of payment options including Visa, Mastercard, and American Express, along with over 100 local payment options listed on their Payment Options page. For a complete list of currencies accepted by Skrill, visit their official website and view the page on Fees and Availability. Understanding Transaction History You can view your transaction history in two places from your account page on the Second Life website: Account > L$ Transaction History Displays your Linden Dollar (L$) transactions for the selected date range (up to 32 days with a basic account, or 90 days with a premium subscription). You can also download the data in XLS (Excel) and XML format. Linden Exchange > Manage > LindeX Order History Displays: Your Linden dollar and US dollar account balances. Your remaining Lindex™ trading limits for the next 24 hours and 30 days. Your remaining account billing limits for the next 24 hours and 30 days. Your LindeX™ Exchange Transaction History, including both closed and open (unexecuted limit buy or sell) orders. Understanding Account History Choose Account > Account History/Statements from the sidebar on your Second Life account page to access your account history. This page shows all your account transactions for the previous 45 days that involve real-world currency. LindeX For purchases of Linden dollars on the LindeX, you will see two entries: one corresponding to the L$ buy, and one corresponding to the transaction payment. So, for example, this is correct: Time Confirmation ID Note Amount Ending Balance 08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23 08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94 Because of timing issues these may appear in the opposite order. So, for example, this is also correct: Time Confirmation ID Note Amount Ending Balance 08/17/2010 08:41:22 - LindeX Currency Buy $7.75 $30.94 08/17/2010 08:41:22 102230685019 Customer Payment ($7.75) $23.23 Land fees When you purchase land, pay land maintenance fees, or premium membership fees, you will see three entries: One entry for the payment One entry for the purchase One entry for the VAT charge (if applicable). Time Confirmation ID Note Amount Ending Balance 09/09/2010 09:42:18 - My New Land (Estate: My New Land) $1,029.00 $0.00 09/09/2010 09:42:18 - VAT charge for United Kingdom at 17.50% $180.07 ($1,029.00) 09/09/2010 09:42:18 102234890171 Payment of 814.49 GBP, Visa ending with 1038 ($1,209.07) ($1,209.07) Again, the entries can appear in any order, so the far right column can look different in each case. Billing for land holdings Private Regions As with all US$ transactions, Private Region (island) setup fees first bill against any US$ credit in your account and then against the payment method you have associated with buying land. If you are using PayPal, you may need to adjust your monthly billing allowance. See the next section for instructions. If you use a credit card, you may need to notify your credit card provider of the upcoming purchase. You can also pay for Private Regions by wire transfer. See Account balance for details. Mainland holdings On the mainland, billing is based on peak usage for the prior 30 days. As stated on the Land Use Fees page: Once the peak usage has been billed, your peak usage is reset to the current amount of land you own or have donated to a group. All land owned or donated during the prior 30 days is counted regardless of the amount of time for which it was held. Account fees, which are separate from mainland billing, are based on the user's signup date and are paid in advance. Preventing common billing problems Below are some common causes of billing problems and steps to prevent them. General Make sure that you have payment information on file when attempting to make a purchase. Transactions with Linden Lab require you to specify a form of payment to charge when you make purchases or payments. Credit cards Here are some common reasons for credit card failure: You entered the credit card number incorrectly. You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill. You did not enter the name on the card or entered differently from how it appears on the card. Billing Information page. The credit card is not in the list of accepted payment methods (see above) You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly. The card is expired, or the expiration date was entered incorrectly. There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation. Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions. The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem. If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron). If none of the above applies, contact your credit card provider to determine the cause. You may also contact Linden Lab Billing Support. PayPal Often the initial agreement can't be set up due to an unverified PayPal account. To use your PayPal account with Linden Lab, it must be verified and be capable of making instant transfers. Linden Lab does not accept e-check (bank account) payments through PayPal because they cannot be processed quickly enough to match the instant delivery of virtual goods and services. Therefore, we require that you have a credit card on file with PayPal as a backup payment source, OR that you pay with your PayPal balance in USD. Without a sufficient USD balance in your PayPal account, you will not be able to use it with only a bank account. Be aware of your monthly limits. By default, your monthly spending limit with PayPal is set to US$250.00. You can easily raise or lower that limit. See Using PayPal for more information. Using PayPal How to set up payment with PayPal Follow these steps: Log in to your PayPal account. Click the Gear Icon. Click the Payments tab. Click Manage pre-approved payments. In the My preapproved payments section, if you have any existing billing agreements with Linden Research, select and cancel them. Click Back to My Profile. Update your information where needed (your PayPal agreement may silently fail if your Second Life account lacks a billing address and email). Then create the PayPal agreement with Linden Lab. You must have funds available in your Preferred funding source (PayPal balance) for any purchase to go through. If you do not have enough funds in your Preferred source, the remaining balance will be drawn from your Backup funding source (bank account or credit card). Note: Regarding PayPal passwords and security: The page where you log into PayPal is a PayPal page. We do not receive this information; PayPal does. Contacting Linden Lab billing support If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following numbers: US/Canada (toll free): 800-294-1067 Long distance (not toll free): 703-286-6277 Our Billing team is available from 6:00 AM to 3:00 PM PST, Monday through Friday. Common issues and frequently asked questions I can't update my payment information If your payment methods are not updating properly, it often has something to do with the bank or card issuer. Some credit card companies will automatically decline or hold for review international charges (or "online gaming" charges) as a safeguard against fraud. If you are located in the U.S., delete and re-enter your payment method. This will make it go through the domestic processor, which reduces the chances of your financial institution putting a hold on the transaction. Important: Credit and debit cards require up to 30 minutes to update in our system. Even if you receive the message “your payment information has been successfully updated,” you must still wait up to 30 minutes before attempting purchases. If you're having trouble getting a payment method to update: If you have waited at least 30 minutes and have attempted several transactions that failed or information is still pending update, delete and re-enter your billing information or try an alternate method of payment (credit or debit card). To do this: Go to Your Dashboard. Click Account. Click Billing Information. Update your billing information then click Submit. If the update is sucessful, you will see the message "Your information has been successfully updated". Wait 30 minutes to get approval from your payment processor. After the second attempt, if transactions are still failing or information is still pending update, contact your credit or debit card issuer: Ask to speak directly to the risk and security department. Explain that you wish to authorize your card for charges from Linden Research and Second Life. While on the phone, clear and re-enter your billing information. The bank or card issuer should then see (and approve) a $1 verification charge; which will be refunded. If you are still unable to complete a transaction after following the above steps, contact Linden Lab billing support as explained above. I'm having trouble paying—what's going to happen? If we are not able to bill your account for the balance due, we put your account on hold for 30 days. During that period, you can go to your account page and update your credit card information and manually push the charge through to immediately reactivate your account. If you owe a balance for more than 30 continuous days, your account will be placed in delinquency status: you can still access secondlife.com to clear the balance, but you will not be able to access your inworld accounts while delinquent. For more information, see Delinquency policy. At any time, you can convert your account status to basic membership to keep it available to you at no charge. Please note that if you owned land, those charges are billed in arrears, so there may be one more payment due before fees cease to be incurred. You must clear all charges for land owned and land tier donations to avoid additional fees. I paid US$ for something, but it's not showing up yet There are a few things related to Second Life that you need to pay for using US$. These things include: Premium account Land use tier When you've bought these items, you should be able to use them more or less instantly. When something like your land fees are due, the charge is applied to your account. It may show as a negative balance until the next day, because the system hasn't processed it yet. In most cases, the charge is applied overnight in the form of payment on file. If you're having problems that seem to indicate the system doesn't realize that you've paid for something, you should file a support ticket. I get a "Not Authorized" message when entering billing information The institution issuing the card you're trying to use has rejected the attempt to set up a payment agreement. You should contact the card's issuer to resolve this problem. Why was I charged $1.00 on my credit card? This is not an actual charge, but an authorization that we request from your credit card company. Once the authorization is received, which confirms the account is valid, we then rescind the authorization. At no time is the US$1.00 actually charged, though the authorization may appear on a credit card statement as such. The amount may show as "pending" or "authorized" for a few days, but then will drop off the account entirely. Issues with American Express If you're planning to purchase land or L$ through Linden Lab with an American Express card, you should first call American Express and authorize an open billing agreement with Linden Lab. Once American Express has enabled it, you should be able to use your American Express card to buy land or L$. Why was I billed an additional transaction fee? When payments are settled in a currency not native to your payment method, your bank may charge what is commonly called a "foreign transaction fee." This fee is not generated or collected by Linden Lab, and we can't control or cancel it. If you're in the United States and are being charged the foreign transaction fee on your current credit card, you should try deleting and re-entering your current payment method at https://secondlife.com/account/billing.php. This process should stop the foreign transaction fees in most cases; if they continue, you should contact your financial institution to learn the details of your personal situation. Issues with prepaid and gift cards A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards. I receive the error message "This transaction cannot be completed with your chosen payment method, please purchase L$ and reattempt your purchase." when I try to make a puchase using my Credit Card or PayPal account If you receive an error message when attempting to use your credit card or PayPal to make a Marketplace purchase, please attempt to make the purchase using Linden dollars (L$) as the payment method. To purchase additional Linden dollars to complete your purchase: On the upper-right of the page, click Buy L$. In the Linden Dollars (L$) box, enter the amount of Linden Dollars necessary to complete your purchase. Click Place Order. Return to the Marketplace and check out using Linden dollars as your method of payment.
  7. Jeremy Linden

    Accounts overview

    Account types Basic Premium Concierge Inactive or canceled accounts Canceling an account Re-activating a canceled account Scripted agent status In other languages: Deutsch Español Français Italiano 日本語 Português Русский This article describes the three different types of Second Life accounts. Manage your Second Life account on the web at https://secondlife.com/my/account/. Account types There are three types of Second Life accounts: basic, premium, and Concierge. Basic A basic account is completely free. With a basic account you can: Own estates or Private Regions. Rent land anywhere, depending on the landowner's renting preferences. Have a covenant agreement on Private Regions or estates owned by other Residents. Submit support cases for a limited set of problems. However, with a basic account you cannot: Own land on the mainland. Access live chat. One person can have multiple free basic accounts, subject to the alt account policy. Premium A premium account requires a monthly fee. With a premium membership you can: Own land on the mainland, including a Linden Home. Get free exclusive virtual goods Have access to premium sandboxes Submit support cases for an expanded set of problems. Initiate live chat sessions with customer support. Get a weekly stipend of Linden dollars. For more information, see Linden dollars (Getting your premium account stipend). For more information, see Premium membership. Signup bonus When you register a premium account, you receive a one-time signup bonus of L$1000 in approximately 45 days. Concierge Any account that owns an estate, pays for an estate, or pays tier for more than half a region's worth of mainland parcels qualifies as a Concierge account. With a Concierge account, you also have access to a special live chat area and phone number through the support portal. It is possible to have a basic account and still qualify for Concierge service. Basic account holders can own estates and Private Regions, the setup and monthly costs for which are billed separately from land on the mainland (which can be owned only by premium and Congierge account holders). A basic account that satisfies the requirements for Concierge service described above qualifies as a Concierge-level Resident. Scripted agent status If you own a Second Life account that is primarily operated by a scripted agent, or "bot", you must identify it as a bot by setting its status on your Second Life Account page. By identifying bots, you help us provide you with more accurate account statistics and inworld search results. For more information about bots and scripted agent status, see: Scripted Agent Status section of your account page on the Second Life website. Bot policy. Inactive or canceled accounts As long as you're in good standing with Linden Lab (not delinquent with billing or otherwise in violation of the Community Standards and Terms of Service) your Second Life account can remain inactive indefinitely. This means that your avatar and inventory will continue to be stored on the Second Life servers. Canceling an account If you're thinking about canceling your premium account, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you. If you do decide to cancel your account: Log in to the Second Life website with your Second Life username and password. Go to the Cancel Account page. Click the Cancel Account button at the bottom of the page. Your account will remain open until your billing review date, as account maintenance fees are paid in advance. Re-activating a canceled account If you have cancelled your account, you may be able to restore it, depending on how long ago it was cancelled. There is a US$9.95 reactivation fee for restoring an account. Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable. To start the process: Open a support case. Under What type of problem are you having? choose Account Issue. Choose Reactivate an old account. Enter the required information Click Submit.
  8. Jeremy Linden

    Password and account information

    What to do if you forget your password What to do if you forget your Second Life username Retrieve your name from your welcome email Retrieve your name from the Second Life website How to change your password How to change your email address What to do if your account is compromised What to do if you forget your password If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder. If you can't recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question. We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question. What to do if you forget your Second Life username The username you created during registration is required to login to the Second Life® virtual world. If you forget your username, you can retrieve it: From your welcome email From the Second Life website Note: If you forgot which email address you used when you registered, you can find out on the Contact Information page. You must have either your username or email address to recover your account credentials. Retrieve your name from your welcome email You provided an email address to register your account. A welcome email containing the Second Life username you created was sent to this address. To locate the email: Log into your email account and search your archives for "second life". Look for an email with your username in the subject line: "Welcome to Second Life, YOUR NAME!" Retrieve your name from the Second Life website Warning: If you registered multiple Second Life accounts with the same email address, you will be able to retrieve the username of only your first account. This is a known system limitation. Before you ever have to use this form, write down your usernames somewhere you'll remember! If you have forgotten your username or password: Click Login on the Second Life website. Click Forgot your login information? Under Forgot Your Name? enter your email address. Click Forgot Account Name. Your Second Life name will be sent to you shortly. How to change your password You can change your password, along with other account-related information, on your Dashboard. To view your Dashboard, log in and select My Dashboard from the dropdown menu under Me. Click the Account section on the left of the Dashboard to expand it; then click Change Password. Your Second Life account is linked with an email address of your choosing, which is where things like announcements from Linden Lab and offline instant messages (if you have those enabled) are delivered. How to change your email address You can easily change your email address on the Second Life website: Login to your Dashboard. On the left, click Account, then click Change Email Address. Enter a new email address after Enter your new email address. Confirm your new email address by entering it again after Confirm your new email address. Click Save Changes under Confirm your new email address. Shortly afterwards, your old email address will also receive a "Second Life Email Changed" email to confirm that the change was done by you, the actual account holder. Tip: Keep your account safe! Don't give your password out, and make sure your web browser's address bar shows secondlife.com to prevent being phished. What to do if your account is compromised Your account may have been compromised if: You can't access your account. You suddenly notice a reduced available balance on the payment source you have on file. If this happens, contact us immediately! Here's what to do: Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in. On the Second LIfe Help page page, click the Contact Support link on the right. On the next page, click Submit a a Support Case form. Under What type of problem are you having?, select Account Issue. A second dropdown appears. Under Account Issue, select I believe my account has been compromised. Fill in the rest of the fields as directed. Click Submit. Check your email for your case number. Call our fraud number: 800-860-6990. Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service. Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account. For information on how to change your password, see the How to change your password section of this article.
  9. Bea Linden

    Account balance

    US dollar balance Ways to use your US dollar balance Pay for Second Life expenses Process credit (withdrawal) Wire transfers Sending money to Linden Lab Receiving money from Linden Lab In other languages: Deutsch Español Français Italiano Português Pусский Türkçe 日本語 US dollar balance All Second Life® accounts have both a Linden dollar balance and a US dollar balance. You can see both balances in the Linden Dollar Summary on your Account page at secondlife.com. When you have a new Second Life account, your US dollar balance is $0. You can increase your US dollar balance by selling L$ on the LindeX. In rare circumstances, you might also receive a US$ credit from Linden Lab. The L$ can be used to make purchases inworld or on the Second Life Marketplace; the US$ can be used for other purposes related to your account. Using your US dollar balance You can put your US dollar balance to work in several ways, explained below. Pay for Second Life expenses When you pay your premium membership fee, land use fees, private estate fees, buy Linden dollars or buy a Private Region, Linden Lab charges your US dollar balance. If your US dollar balance does not cover your expenses, all available US$ credit is applied to the fee. Then we charge the remainder via your preferred payment method. (Bill the full amount to your payment method by clicking "DON'T USE" next to your USD balance.) If you make enough Linden dollars, you can sell them on the LindeX to increase your US dollar balance. Some Residents' premium accounts pay for themselves! Process credit (withdrawal) Update: As of June 6, 2016, Turkish Second Life Residents are unable to use PayPal to process credit on their US dollar balances. It is, however, still possible for Turkish Residents to make purchases or to process credit using Skrill. For more information about PayPal's suspension of operations in Turkey, please visit PayPal's website (in Turkish). Net proceeds from your sales of Linden Dollars remain as credit on your Second Life account, and this credit is automatically applied to your account fees as described above. If you do not wish to apply your Linden Dollar sales proceeds to your fees, you may withdraw this portion of your account credit through a real-world payment. (See Process Credit) Note that you may only process credit due to net proceeds from sales of Linden Dollars. Purchases of account credits and credits due to gift codes or other promotional account credits are nonrefundable, and may not be processed as a payment to you. You must be in full compliance with our Terms of Service to receive any payment through the credit payment process. This includes, without limitation, the requirement to have accurate and complete registration information, including verifiable billing information. Under certain circumstances, Linden Lab may request additional information from you before processing a request. If provided in a timely manner, this extra step should not significantly delay processing times. The following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. For most requests, you should receive payment to your PayPal or Skrill account within two business days. However, for a minority of requests, this process may take five business days. Business holidays in the US will extend the two or five business day window by one day. Requested Day Two Business Days later Five Business Days Later Monday Wednesday Following Monday Tuesday Thursday Following Tuesday Wednesday Friday Following Wednesday Thursday Following Monday Following Thursday Friday Following Tuesday Following Friday Saturday Following Wednesday Following Monday (Eight calendar days later) Sunday Following Wednesday Following Monday (Seven calendar days later) How can I withdraw USD credit from my account balance? You may choose to withdraw your US dollar balance via PayPal or Skrill. This is known as a process-credit request, because you are requesting to process credit from the Second Life system to your real-world account. Depending on which withdrawal option you choose, you may be subject to fees and minimum withdrawal amounts. How do I select a payout method? When you request to process a credit from Second Life to your real-world account using the new system, you will be required to choose a payout method. To place a process-credit request to PayPal, you will need to select your PayPal email address from the request form. The form lists the PayPal account(s) you currently have on file at secondlife.com, as well as the PayPal account that you used for process-credit requests (if you have made previous requests in the old process-credit system). To place a process-credit request to Skrill, you need to select your Skrill email address from the request form. The form lists the Skrill account(s) you currently have on file at secondlife.com, as well as the Skrill accounts that you used for process-credit requests (if you have made previous requests in the older process-credit system). Choose one of the existing accounts, or add a new PayPal/Skrill account as a payment method in the Change Payment Method window: Note: If you change your payout method, we may require additional information to verify your identity before we process the request. This verification is for your security. Can I send funds to someone else's PayPal or Skrill account? Process-credit requests must be sent to a PayPal or Skrill account that you control. They are not meant to be used to pay someone else. Is there a minimum or maximum amount? The minimum process-credit amount allowed is $10, plus any fees. The maximum amount per transaction is $9,999 minus fees. If necessary, you can process a larger amount over multiple smaller transactions. If you are permanently closing your account, you may request a withdrawal of the full US dollar balance, even if it is less than $10. This is the only circumstance where the $10 minimum does not apply. To begin this process, please contact Support for assistance. How much does it cost to process credits? There is a fee per process-credit transaction. It is currently 2.5% of the amount requested, with a $3 USD minimum; however, fees may change in the future. Fees are subtracted from the amount you enter in the form, so you will receive less than that amount in your PayPal or Skrill account. How long does it take to process credits? For processing a credit to a Paypal or Skrill account, requests generally take up to five business days (Monday-Friday, not including U.S. holidays) to be completed. We always strive for quick turnaround; however, holidays and the volume of transactions may affect processing times. Also, in the event that Linden Lab requires additional information from a Resident, the processing time will depend on the timely submission of the information by the Resident. How can I check on my previous and pending requests? To view a full history of your process credit transactions, see the Process Credit History page. Any recent requests that have yet to be sent to PayPal or Skrill will say "processing" next to the timestamp. If the request looks to have been completed, but you haven't received funds in your PayPal or Skrill account, please contact Support for assistance. How can I cancel a process-credit request? You might have entered the wrong amount or the wrong PayPal/Skrill account information when requesting a credit. If you think you've made a mistake, check your Process Credit History and then contact Support for assistance. You'll need to tell us which request is to be canceled (use the date/time and the amount to identify it). Please notify us as soon as you can, so that we can reverse the request and restore the funds to your account balance. Afterward, you may request the withdrawal again, or you may use the funds to pay Second Life account fees. Wire transfers Sending money to Linden Lab Linden Lab is no longer able to accept payment from your bank via wire transfer. Please pay for balances through credit card, Paypal, or Skrill. Receiving money from Linden Lab Linden Lab is no longer able to support payment to your bank via wire transfer. If you wish to payout your USD balance, please do so through Paypal or Skrill.
  10. Rand Linden

    Terms of Service and Community Standards

    Terms of Service The Terms of Service describe the terms on which Linden Lab offers you access to Second Life. See also: Terms of Service FAQ Terms of Service Arbitration FAQ Community Standards The Community Standards govern behavior in Second Life. Violations may result in suspension or, with repeated violations, expulsion from the Second Life Community. To report a violation of Terms of Service or Community Standards, file an abuse report. See Filing an abuse report.
  11. Jeremy Linden

    Second Life payment system FAQ

    I used to have a bunch of items in my cart, but they are gone now. What happened? I'm a shopper and I'm looking at my transaction history; my Marketplace payments used to go to Commerce Linden, but now they go to Currency Linden. Is that expected? I just used my credit card or PayPal to make a purchase on the Marketplace. Where do I see this in my transaction history? I noticed when I paid with my credit card/Paypal account, my payment information was stored. Why is this happening? My credit card was charged for $1 (USD), but I only spent $.31. Where did the rest of the money go? I used to have a bunch of items in my cart, but they are gone now. What happened? As part of the move to the Second Life payment system, we had to remove all old cart contents. I'm a shopper and I'm looking at my transaction history; my Marketplace payments used to go to Commerce Linden, but now they go to Currency Linden. Is that expected? With the move to the new payment system, all payments will now go to Currency Linden. If your payment is refunded, your refund will also come from this account. Your order number will still appear in the description field of your transactions log for reference. I just used my credit card or PayPal to make a purchase on the Marketplace. Where do I see this in my transaction history? You will see two transactions: A transaction of type Currency Exchange from Dollar Linden for the amount of Linden dollars needed to complete your purchase. A transaction of type L$ Payment to Currency Linden for the amount of purchase, with the order number and MKT2 Item Purchase Order in the description. I noticed when I paid with my credit card/Paypal account, my payment information was stored. Why is this happening? In order to improve your shopping experience, our payment processor is storing your payment information. If you do not want your payment information stored in the future, you may purchase items using L$ or remove your payment type from the billing information page in your account. My credit card was charged for $1 (USD), but I only spent $.31. Where did the rest of the money go? The rest of the money is in your account as a USD balance. You can view this balance in your account history and use the balance towards future purchases on the Marketplace.
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