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About Me

Found 116 results

  1. I've never been banned from Second Life but I'm having log in issues and I'm trying to rule out all possibilities, no matter how far fetched. Is there any website or place on the Second Life main page that will tell me if I've been banned? Should I get an email? I just want to rule this out as a possibility ASAP so I can sleep.
  2. shivie27

    account reactivation

    Hello, can someone suggest me who I can reactivate my account? I mean, I submitted 2 tickets some days ago, and I still haven't received any mail from LL.
  3. Hiya I'm wanting to create a new account but some of the names trigger an error message that says "username fragment is blocked." What does this mean? I'm only using characters and not using any phrases or words that are disallowed. I know when a username is taken, the error message will be "username exists." Any ideas?
  4. I've sold my land and downgraded my account to basic but I have till February till my annual subscription finishes When I cancelled I was looking to save some money but forgot I had subscribed annually. I was having a look at the new linden premium homes on Bellisseria and really liked what they have done Q1. Are these new premium homes ever available? When I go to get one on my account page all they ever show are the old Linden homes and nothing about the new home Q2. If they are available and I can get one, is it possible to reinstate my premium account before it runs out in February?
  5. TL;DR (because it’s long and yeah): my main account is 13+-years-old. Didn’t login until recently after about a decade. Account was placed on hold for no apparent reason after a month of play. Opened ticket. Calls. Got a ticket responded to finally. Asked by Liden to verify identity with series of questions I answered accurately minus potentially one(?)(due to the length of time since I created the account). Was told by Linden that the account was initially put on hold due to suspicion of sharing or transferring (so, got that answered) and that the answers I provided were not verifiable and was told to contact them if I remembered the account details or to just make a new account. Not looking for direct help through here via LL, just potentially anyone with similar experience that wants to share or veterans who might have some advice? — Description of events for those interested: I apologize in advance, this is a long and probably wild one. And I want to recognize that I understand this a resident-to-resident forum. I am not looking for direct solutions from LL through here or direct answers on things residents obviously wouldn’t know, just potentially others who have come across this problem, long term veterans who may have helpful advice, and general experiences, etc. But, please, give this a read. I'm trying to include as much detail as possible in hopes of receiving the most accurate guidance or advice. Firstly, this is an alt account. I do have written permission from a Linden (posted below) as of April 30th, 2020 saying I was welcome to make and use a new account. They are also aware of this account (also noted below). I made it several days ago when my main account was randomly logged out and put on hold (per the suggestion of a phone rep who said I may need to make a new account to to file a ticket, more on that later. This account is unused and this is the only activity on it). By "randomly", I do mean "randomly" on my end, without notification, warning or anything. I woke up after a nap on Monday the 27th and logged into my viewer just fine and whilst I waited for my RL friend to sign in, decided to check my email on my phone, saw an email that the email address attached to my account was change. Went to make food (left my avatar signed in, parked on her home lot on her porch swing) to sit down and deal with what I suspected was an attempted hacking, not my first rodeo with receiving emails of that nature regarding accounts. Hacking happens all the time, especially for coveted games such as Second Life or World of Warcraft. Within those 20 minutes, I was logged out of my viewer "by administrator", and saw a new email stating my account had been terminated for "severe or repeated violations of TOS", that the was matter was closed and no other communication would be offered. Second that is important to this information is that my main account is over thirteen-years-old. I had not logged into this account for... *thinks* bare minimum, almost a decade. Of course I was shocked when I saw this email of termination. I immediately tried to log into my viewer. No luck. Was given a link to contact support. So, I followed the link and it took me to watered down version of the site that let me open an appeal ticket, view my basic account information and view open\closed tickets. I opened an appeal through my account and of course in my upset tried to dig around my limited access for a cause or a reason. I wasn't frantic or hysterical in my appeal. I questioned it and expressed how absolutely confused I was. That I spent my time in-game doing "PG things" such as shopping, avatar customization, home decor, hanging out at a coffee shop with my friends to listen to music and socialize, etc. That I could not, within reason, think of anything I had done, intentionally or not, that would constitute a termination without any warning or explanation. I even scoured over the TOS a few times before sending my initial appeal and could not think how anywhere I violated anything. I never received confirmation of this appeal ticket being filed. So, I anxiously wait. And dig around. Look at old tickets on my account. I see the closed ticket from April 17th-19th where I had a requested a spending increase on my account. Then I see a ticket from April 18th that I did not send. It was a wild and belligerent message claiming "I" was scammed, and that "I" was going to contact "my" bank and cancel all charges unless they refunded "me" over $100, insults, and general bashing of the game. (I'm putting this in nicer terms than what was actually on the ticket, haha.) I never received automated confirmation of this ticket being filed. I've dug through my spam and trash on Gmail; nothing. Of course, again, I freaked. "I've been hacked and this has set off LL. GREAT." (Or my poo-head of a “roommate” decided to get onto my account and intentionally muck up things due to some unrelated household drama with my boyfriend). I immediately opened my ticket and noted my findings, stating that I do have roommates that may or may not have access to my account, that I did not make this ticket and now I was concerned for the safety of my financial and billing information. Again, not frantic, but I did try to note my urgency. I also immediately changed my email password and tightened security on my computer, etc. I also explained these actions I took on the note to the ticket. (* I feel like a little common sense should be used here. If I make a ticket praising the game and how excited I am about coming back and requesting a spending increase on my account and I'm awaiting a response regarding a spending increase, why would I reasonably turn around not 12 hours later and write such a harshly and horribly worded ticket and demand all sorts of crazy things and state that I was quitting the game? Just my opinion, though. I'm sure they deal with all types.) I then decide to call the after-hours account security number. I give my information, answer the security question and she takes my issue. She says she can't help with account issues over the phone, tells me how to open a ticket and states that if I cannot login or file a guest ticket, I should create an alternate account for means to communicate with support. Thus, this account was born. I just went ahead and made it just in case the representative was correct. A little background: As I previously stated, my main account is over thirteen-years-old. Back in our hayday of 2006-2007 we opened and closed accounts willy nilly (whims; sometimes we liked the name, sometimes we just got bored of the avatar itself. Boom. Trashed.). We also shared accounts. At that point in time, this was okay per the TOS. It was done openly and heavily. But, as far as I know, this is the only account of mine that survived. As for now, the account has not been logged into, like I said, for maybe a decade and as far as I know, the account has only recently been logged into by me. Of course, after a day or two of playing and re-familiarizing myself, I recognized a lot had changed and I was going to have to purchase things to update my avatar to modern meshes and such. As the email address that was used to create the account no longer exists on the face of the planet, I went in and changed the account-associated email address to one of my current email addresses so I could reasonably receive documentations of receipts of card purchases and of MP purchases. I was able to play and purchase things without any issue for over just shy of a month. I had the minor thing about the spending increase. That was denied, which was fine, their call. Didn't hurt to ask. The only thing I wanted to do that was a "big" purchase was switch from a Belleza body to a Maitreya body, hah. So, I wasn't exactly pressed. Disappointed, sure, but I could wait the extra week until the "financial relationship" status was a month old. NBD. After a few days, I was able to make a purchase of Lindens just fine. Got my body, woo! Wednesday rolls around, and I hear nothing. I'm starting to get stressed about my account, financial and billing security. So, I dig around on forums and Google and see what others have encountered. Found the Better Business Bureau page and all the complaints. Not exactly good for anxiety, but did make me think that might be an option if all else fails. I then decide to try calling billing during operational hours. Gave my information, answered my secret question, gave my concerns. He was quite rude and said that I had to file a ticket via the email used the create the account. I explained to him the account is almost a decade and a half old, that I barely remembered what that email was. I even forgot I had created it until I updated my email address on my account. That the email no longer exists (I tried to regain access to that email), nor does the sever it was created on, hence why it was changed. He rudely said he'd make note of that on my account, told me to open a guest ticket, that's all he could do and hung up on me. I open a guest ticket with the email I used to update my account. I noted at the beginning of the ticket this was the instructions given to me by phone representative, and that I was copy-and-pasting the initial ticket filed through my account. Copy and pasted that, and then ended the new ticket repeating how confused and concerned I was and just how willing I was to get this sorted out in a timely fashion. Thursday afternoon comes and I've not heard anything. Mind you when I created my ticket regarding a spending increase (the only time I've contacted support, like, ever), it took less than 24 hours for me to receive a generic response, but a response nevertheless, from a Linden, so I was growing increasingly concerned as each day passed. Thursday I decided to give the fraud line a call. While she couldn't tell me much as it wasn't her department, she was extremely nice and informative. Patient and understanding. (Shout out to Becky for being just the sweetest human alive, give her a pay raise!) She did say that this was through a different department and that department didn't have a telephone line. I would have to rely on my ticket. I asked her if on the off chance she knew how long it'd take because I'm concerned about my financial safety. Naturally she said she didn't know what the roll over time was for another department, but she'd make a note in my account. (Not sure what note, but, okay. A note is a note. It's activity. I'll take it.) It took me two open tickets and 3 phone calls to finally get some answers. After ending that call, about 10 minutes later I log into my account to check ticket status and see a reply on my initial ticket made through my account (not the guest ticket). I did not get an email notification of a reply onto the ticket. Regardless, yay! The Linden asks for identifying information to ensure they are communicating with the owner. This is obviously fair. Q1: what is the answer to your security question, *insert question here*? Q2: In what city, state and country did you create the account? Q3: In what city, state and country did you last log into the account? Q4: If you have any alt accounts, what are the names, and security questions and answers to those accounts. I answered all of these. Q1 was simple, if I didn't know that answer I'd be a horrible human. The only one had trouble with was Q2. The year I created my account, I traveled A LOT. Mind you, this is over 13 years ago, as well. I answered the question with 90% certainty. I even noted on the response that it had been 13 years, so my memory may not be spot on. Q3 was easy, I haven't moved from my boyfriend's house where I am currently on doctor-order medical quarantine as I have multiple debilitating chronic illnesses (some of which also effect my memory). Q4 was also simple enough to remember, this account. I explained why this account was made and gave the identifying question and answer that was requested. An hour or two later I received a response stating (again, did not get an email notice of a response on the ticket), (At least I know now why the account is on hold. Suspicion of sharing or transfer. So, knowing a reason is nice.) *slams face on keyboard* And that leads me to here. The ticket was closed. I opened a new ticket referencing the closed ticket, explaining again that the account is nearing a decade-and-a-half old. I don't remember my exact location on any day 13+ years ago, let alone a specific date and time of a location 13+ years ago. It was an average day. Just like most days... I'm not going to remember it, because nothing significant happened to mark that date on my memory. I know generally where I bounced around to throughout that year. But, specific dates, goodness no. And to remember the location of where I was when I opened an account 13 years ago? Goodness! I can't even tell you what month I created my business email last fall. I just know it was in the fall. And don't ask me if I was in the town I worked, in the town I live, or in the town my boyfriend lives. I explained that I would have no qualms with starting a new account, but as I am partially disabled and on a very limited income, me decided to purchase things for this account was a special (and honestly, calculated; there were other things I wanted to buy) treat to myself in order to quell the stress of quarantine and a global pandemic, and that I just cannot simply afford to "start from scratch". I have offered to send copies of my photo ID (which matches the card they are charging) and "anything and everything" I can do. They had no problems charging me for a whole month, even up until virtually the very hour my account was placed on hold. Why am I being dismissed and treated like a hacker when I'm sitting here essentially begging them to let me play and give them money, begging them to let me prove I am who I am. Like, I am so confused and hurt right now. I'm mad at myself that I chose to treat myself to a game with friends instead of spending the money I spent on, say, some makeup, or something. I thought, "what's the point of treating myself to clothes or makeup when I have no reason to wear them? With a game, I'll get good use out of this money spent because I'll be having fun and socializing." I just want to know if there's any advice, help, sage wisdom? Anything? Anyone who's had this happen to them before? I've never broken TOS of anything before. And the only time I've had to honestly deal with any game customer support that required account ownership identity was when my brother died and I requested to take over his account (he loved WoW so, so much and was so proud of his character) so I wouldn't lose his account forever, so they had me send a photocopy of my government ID. But, something like this? I just don't know what I'm dealing with. And it's honestly scary. Because if my account was compromised somehow, my financial and billing information is right there. No, they can't access the account now, but they could've at some point. Ugh, I am so sorry. I just don't know where else to turn... XOXO~ Thalia.Rayvyn
  6. I created an account yesterday (4/23/20), but did not realize a "username" is really the name your character would be given. So, wanting to give my character a better name, I have been trying ever since to pay to change it. I do have a premiere account which is part of the initial set up, and then did the Tilia stuff on my account payment info page. I also associated a payment credit card and when that didn't work, tried associating my paypal account, which also didn't work. What seems to be happening, is the system is charging my card, and then immediately taking the charge back off the card. Then it gives me an error message. I can't buy lindens (can you not do that in the first few days?), I can't change my name (same thing, is there a time limit involved, or a restriction keeping me from doing it for a few days?), and if I hadn't made the darn thing a premiere account I would just delete it and start again but am told that will result in the money they charged me being lost and not refunded. It did let me get a house, oddly. But now I'm stuck and I put in a ticket but the system doesn't seem to think I did - any point in putting in another one? A friend of mine sent me some lindens (I paid her with a check), but I can't do that forever. Any help you can offer would be greatly appreciated.
  7. I have only 52 days in second life, I have friends, work, the saved card, a store of my own, and things bought equivalent to about more or less 7,000. At the beginning I did not expect it to reach that much, enter to try and not speak to anyone, but I have realized that the name of my account could compromise my privacy in RL because I put the same name to my user on another website where I did not I would like the people I know in SL to relate to me. On the other website it is already impossible for me to back down and change my name and apparently here too without losing everything. Before it is later I could do another account and start from 0 but I would like to know if there is another solution. please I need help
  8. I have a friend that bought a brand new sim, opened up a raceway....spent a lot of real money to provide fun for her friends, and some jealous person reported her for something she has no idea what for. Her account has been locked, and a ticket is submitted, nobody will respond to her, even by phone. It is heartbreaking. My question is, Her friend went in half on the sim. Is there a way the friend can take over the sim before it gets lost because of non payment? She has less than 2 weeks..
  9. How can you have an exact twin to include duplicate legacy name? I know its easy to make a clone of yourself buy creating a second Avatar and buying / making the exact same things to include skins, clothing etc. However, how in the world can you duplicate your legacy name? I cam across a pair of avatars with identical profiles, identical avatars, LEGACY NAMES, and display names. The only difference between the two was the account key ID. How is it possible to duplicate the legacy name when your avatar pairs are only 1 week old - 6 days with the current account management?
  10. Good afternoon, last night I had added a new payment method and attempted to purchase more Lindens. It loaded and a notice at the top popped up saying the payment had been cancelled. I tried two different times. When I checked my card balance, Linden Lab had taken .10 cents each time I attempted to buy Lindens (20 cents in total had been removed from my account). I stopped my attempts and have been looking to see if anyone else was having this issue and what I should do about it. I used my American Express, Bluebird card. Thank you
  11. One of the reasons I joined second life was so I could use alt accounts to take pictures of different characters I come up with. However I heard this puts a strain on the default viewer, so I was wondering if there was a better one to use. Thank you.
  12. Hello my best friends account has been cancel so is her marketplace page. Fenia Nirvana I am going to write to you what she is telling me about this problem. She has send many tickets to ask why but LL is closing the tickets without replying to her. She try to call them but all she got is a voice recording saying send a ticket. She had never got money outside sl from this account of hers. Therefore, she had not activate Tilia. Yes she has another account so she can have another MP page with other kind of items. When she panic she try to send her real life papers that ticket is still open because they ask her to send more papers. We wrote to that ticket again why what did she did wrong and how can she fix it but nothing. At least not yet. What are the reasons that LL could cancel your account? Except sending tickets and trying calling them –she is a free member – what other ways are there, if they are, to try to contact them and get a reply? Can they cancel your account forever without saying to you why? How long does it take to get your account back? Why LL are closing her tickets without saying anything? I hope its not a big trouble asking help on all this questions in our attempt to understand what have happen. She send tickets with her other account but she does not get any reply either. She ask of something else she got a reply but the tickets regarding her other account are been left with no reply. Her shop was selling hallowing outfits and avatars so you can imagine her sock when her shop 2 days now is closed and it’s the only time of the year she is earning money from there. One last thing is could it be a cancel reason that she earn lots of money to that account and she did not had Tilia active? Thanks for your time to read this post and even more thanks for those that will try to help out by replying. Hugs
  13. I was about to buy some lindens, when I forgot If i updated my credit card address. I hit the back button on my phone to cancel it without thinking if there was a better way. Now my buying limit says that I've purchased some but I have none. What happened? Is it supposed to do that? I'm more confused than upset. I sent a ticket to support, but I'm curious if anyone knows anything. Order I'd 76026724
  14. I planned on using alts to make characters for screen shots and just for fun. I read on the forum and wiki that you could have 5 free accounts and pay 10$ for any more. But after coming back after a few months I read the terms of service and some other stuff. There was no mention on a limit. Did it change? I know it was an old rule that was only inforced if there was a problem. But I'm worried about doing that because of my anxiety issues. Can anyone help me out? Should I just contact Linden labs?
  15. I was going to buy some lindens, but I realised I didn't remember if I updated my address on my card after I moved so I hit the back botton. when i checked my account later my buying limet was down. is this normal? i will provide any info needed. thank you. The order Id is $ 76026724 I have contacted support so hopefully they can help.
  16. My Account Your account is currently on hold. You will be redirected to submit a support case in 30 seconds. If you would like to sign in with a different Second Life account, please click Logout. support ticket : Re: [#1375893] Hello *****, Thank you for contacting Second Life Support, and thank you for your patience. Our records indicate that this account has had Premium Membership fees past due for greater than 90 days. Consequently, this account has been disabled. As such, you have been enabled to log in to secondlife.com and pay your balance due with a credit card, PayPal, or Skrill account before your account will be fully enabled for "in world" use. Please note that past due accounts are not allowed to use the LindeX to exchange L$ for US$. You can find your current method of payment information and the ability to update it here: http://secondlife.com/my/account/billing.php For more information about the Second Life billing policy, please visit our Knowledge Base: https://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037 If you have any other questions or concerns, please don't hesitate to let us know! Best Wishes, Ellie Linden what is going on ??? anyone have idea ?!!
  17. Hello guys, thanks for taking the time to read me. I am looking for a place that I can upload many pictures totally free and my group members can view them and vote for them. I want to give them the choice to vote for what fabric they like the most and tell me if they need a fabric to be made. I buy full perm clothes and make fabrics and logos on them. I want the place to be easy to create an account without asking real life info and to be free and I can upload many pictures easy. Most of my group members told me they hate using facebook for that so I am looking to find a new place for it. One member told me about wiply but I am trying to create an account for days now and I cannot , I ask help but their help system sucks (it does not accept my email no matter what I do and their reply was: In your case, simply you nt have registered yet in our social engine, so it can't recognize you. …….wtf does that help me know what to do lol ?????!! Never the less I want a place that is easy to create a sl account not difficult to make an account. Hope you can help me ( too many web places just for sl have closed so I want something new)
  18. I just made my account a Premium Membership a week ago and have decided not to play on this account and play on my main account, is it possible to have my premium account transferred to my main account? I paid for a year :(
  19. Hi, new here I have added my credit card for the billing information, it was added successfully one dollar was debited but when i continue try to buy L$ it says there has been some problem completing your request. Please Help
  20. Is there a name to the newly created premium linden home 2nd continent? Bellisseria Community would be the 1st premium home continent community. Hi5! and !
  21. Hello! How many stores are allowed to have one person in sl? and how many alts are allowed to have at all officially? Do I have the right to transfer the Linden to another person and/or my alt?
  22. Ok, happens that i've just deleted my account, but i changed my mind i want to be active again. May anyone help me?
  23. Jeremy Linden

    Verifying your email address

    Email verification After you create your Second Life account, you will receive an email requesting that you verify your email address for Second Life. Click the verification link in the email to verify your address. A verified email address is required in order to: Receive offline instant messages Receive offline friend requests Participate in land auctions Re-sending the verification email If you lose your verification email, or if you wait more than 24 hours before verifying your email address, you can request a new verification code. To request a new verification code: Visit your account summary on the Second Life website. You must log in using the name and password you have selected. Click Change Email Settings on the left side of the page to visit the Change Email Settings page. Next to Your current email address is:, click the Verify link. An email containing a new verification link is sent your your email address. Click the link in the verification email to verify your email address for Second Life.
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