Jump to content

Flea Yatsenko

  • Posts

  • Joined

  • Last visited

Everything posted by Flea Yatsenko

  1. DD was designed to avoid this problem. I don't mean to be a LL apologist, but Magic Boxes rely on a lot of very awful communications methods (like llEmail) which leads to long script delays and events falling off of the event queue and being forgotten forever by the simulator. This is a known bug with magic boxes and it's probably giving your product away for free. I'm using DD and it isn't happening to me and I have scripts that notify me when an object is rezzed out. I know it sucks but you can't rely on an LSL script to handle the amount of data transactions required for interaction from a website. There are scripting limitations as well as network lag, sim lag, etc. I know SLMP and the grid is in a bad place right now, but you really should get off of the box. I'm not the only one who has seen sales skyrocket since switching and I haven't had a single person message me for a redelivery other than people who didn't know where the received items folder was. With Magic Boxes, I would get them constantly. A few weeks ago something awful happened to the grid and it's still getting sorted out. Whatever is going on is way beyond a simple SLMP/DD/Box problem. Just grit your teeth and hang in there. If you are concerned about not being able to track what's been delivered, write or find a script that will notify you when someone rezes out a product. It's far more reliable than ANS, magic boxes, or transaction or order history.
  2. Czari Zenovka wrote: Flea Yatsenko wrote: Can you elaborate on that pattern? I'll look at the exact dates and post them here either later tonight or tomorrow. I haven't paid as much attention to the dates as the predictable cycle, but will go have a look. Now you have me curious...lol. Flea Yatsenko wrote: So, sales are about half, but people are buying less expensive goods. This is another pattern I've noticed when there's problems with marketplace. People stop buying expensive builder's kits and pre-fabs and opt for smaller items that sell for about L$200. Every item in my store is less than 200L, so, at least in my case, it's not a question of price - although, with word of the MP issues starting to spread amongst residents, people may not want to risk purchasing more expensive items via the MP - although that doesn't explain my fluctuations either. I sell a wide range of products that range from L$200 to way above that. I also have pretty good volume of sales. Because of that, I see some really odd patterns. When SL starts to have problems and have one of these slumps, I stop selling my higher priced items and the lower priced items are the only ones that sell. Sometimes, they're even older items that don't sell a lot. When everything is working properly, I sell a lot of everything. This last week, the pattern was that I would have somewhat lower sales per day, but total L$ income was down by a lot. Some of this makes me think that people do avoid buying more expensive things when there's issues with the grid. I am aware that LL makes changes to relevancy, so I check where my products show up in search quite often for the keywords I'm targeting and they're almost always one of the top ones. Anne suggested it was a relevancy issue, and it's clearly not because the products I sell the most of are still the top or one of the top items returned in search. Kampu Oyen wrote: With the level of sales shown, I think it may be potentially possible to simply correlate the sales to user concurrency. Whether concurrency "should" also be up and down, though, I also consider to be a fair question. When my prices were lower, I would get 100 orders a day or more, so if it dropped off to nothing, that was a lot more statistically significant than what we're discussing here (and, yes, that DID happen). Even since slightly raising my prices, I normally sell not fewer than 30 items a day, so I'm still into the sweet zone for harder statistical patterns. If I sell only half of an average daily number above 30, it actually has a different type of statistical significance than it would for someone to sell only half of an average daily number below 30. That is: if you sell 9 items one day when you are averaging 20 over the previous month and someone else sells18 items on a day when they are averaging 40 over the previous month, their result is more than twice as suspicious as yours. In this sense, some of my past sales patterns have been what we might call "astronomically" suspicious, at least from a statistical standpoint. As I've said, I'm not seeing a drop in sales this time, but I have certainly seen it before as a pronounced phenomenon when inventory doesn't want to open or objects don't want to rez. I'm also not having either of those problems at the moment, either. What this all suggests to me is that the difficulties you're describing may be less specific to buyers' accounts than to merchant's accounts, further reinforcing my belief that the system simply does not treat merchants in an even-handed manner, even if why is somewhat less clear. I definitely agree that things form patterns that are too odd to not be random. I think a lot of what's going on seems to affect higher priced items, and that lower priced items whether these storms a lot better. I've also noticed that if sales pick up, they seem to pick up at about 2-5 SL Time, which would be about the time that the Lindens leave their work and they probably commit code and changes they've made for the day. I have a really good feeling that they mess with things (like the servers themselves) without telling us, and it affects everything. We pretty much see release notes for LL server upgrades to the simulator software and the marketplace, but there's a lot of software between those that LL never mentions anything about. If you're familiar with datacenters, you know that they're very often a lot of work and require a lot of maintenence. Searching "Second Life datacenters" in Google gives some good insight into the kinds of problems we might face. Appearantly, they have datacenters in Texas, SF, and the East Coast. So, this already means that it explains why some people have issues and some don't. If the Texas datacenter blows up and they have massive problems, it's only going to affect the users on that datacenter. Which would explain a lot, considering we see some people deal with these slow downs while others are doing well at the same time. I'm also guessing that the older your account, the older the datacenter you're at. All the people with the mismatched image problems all have older accounts and older stores. It's entirely possible that they're on a different datacenter and that's why these problems only seem to affect them. It also seems like newer accounts have fewer troubles. What's really bothering me is the fact that they're upgrading to Debian Squeeze now. 6.0.0 came out over a year ago and Debian is a distribution that prides itself on being stable and not bleeding edge. I don't know why LL would wait to upgrade from an old version of Debian until after a year that the new ones been out. It also coincides way too coincidentally with the fact that April 30th saw a massive bug show up from basic routine maintenence and that the grid has been having issues since then. We have no idea if this is a single datacenter issue or if it affects all of them, or some range in between. We have no idea what datacenters DD is spread across. We have no idea of so many things, it's nearly impossible to come up with any sane conclusion about what's going on right now without knowing more. Given the complexity of the situation and the lack of information, I think there's a ton of things that can go wrong, and they'd all affect different groups of people the way that datacenters are set up. EDIT: As far as SL dying, I don't believe it. You can look at Alexa graphs and such and realize that it does fluctuate and that it's fine. It might be trending down a little but that's normal and it can be corrected if LL stops having so many problems.
  3. I have no doubt that things are still selling (I've been selling things), but there's still something wrong. I did some information hunting and LL has a lot of work to do and from the sound of it, SL is running in emergency mode that just gives some functionality. All my graphs show that after the 30th, in world traffic is down, sales are down, and profits are down. Lots of people are saying sales have been bad this last week as well. It might be hard to notice if you're just looking at transaction history, but I wrote a php script that uses ans and gives reports and graphs, and it's really clear something bad happened on the 30th and the grid still hasn't recovered.
  4. Can you elaborate on that pattern? I've noticed if sales are bad by 5pm SL time on a friday that you pretty much have no hope for a good weekend. Since April 30th, I've noticed a lot of times my sales will start to ramp up and then have a very painful crash, and then start the ramping up process all over again only to see them get beat down again. April 30th (monday), sales crashed and improved steadily over the next few (3) days May 5th (friday) sales crashed and improve steadily over the next two days. May 7th (monday) sales crashed, held steady for 4 days, and crashed today. (note, I'm fuzzing these numbers because I don't like to release sale data and setting post April 30th sales as a baseline of 10, but the ratios will remain the same) Average sales per day before April 30th: 17, 18.4 if you exclude the day there was an issue and sales were bad Average sales per day after April 30th: 10 So, sales are about half, but people are buying less expensive goods. This is another pattern I've noticed when there's problems with marketplace. People stop buying expensive builder's kits and pre-fabs and opt for smaller items that sell for about L$200.
  5. My sales records show that sales have been about half of normal since April 30th. Things have held steady the last few days, but sales are still 50% to 75% lower than what I normally expect. In case anyone forgot, April 30th was the day LL found that unexpected bug when doing routine maintenence. Whatever the bug, it's affected everything and I haven't seen a day of normal sales since then. They've been ok, but they're back to pre-DD levels which tells me deliveries are silently failing again or just not happening.The good news is that I have a script that notifies me when my best sellers are unboxed and rezzed, and it seems like no one is getting my stuff for free. So, either LL is eating people's money or LL is just not taking it. Either that, or I've really reached the end. I've had a few situations where ANS did not notify my scripts, so I'm guessing there's some backbone problems still with everytthing. I'd stay away from uploading new content to sell and changing anything with your marketplace store. Doing anything when the grid is having issues and sales are irregular is just asking for trouble.
  6. Hello Oskar! Thank you for the communication and explaining what is going on. It means a lot to me and I"m sure a lot of people appreciate it as well I've noticed since the April 30th issue with LL finding a bug that only showed up when updating software, has the time since then had to do with fixing this bug? I am curious because I'm a merchant and everything has been below normal since that day and I've been noticing odd behavior across Second Life (marketplace errors, prims rubber banding back after moving them). Was the upgrade to Debian planned or is this a part of fixing the chaos that seems to have happened on April 30th? Thanks
  7. Things are still broken it seems, and I don't think it'll be fixed over the weekend. I tried to update a product listing earlier and I clicked save, was told it updated successfully, and it wasn't saved. LL is probably out for the weekend. Looks like another weekend of not uploading anything for me.
  8. Give it a day or two. LL is still recovering from the massive problem they had on the 30th of April. I've been holding off entirely on uploading new products, let alone posting new listings. I like to make sure the grid, marketplace, and sales are stable before doing anything.
  9. No, this has gone on for far longer than the introduction of Direct Delivery. The only thing is that people are finally starting to realize it now. One of the motivations behind Direct Delivery was to avoid this from happening. Magic Boxes depend on llEmail to communicate. This means that when it communicates with anything, it stops the script for 20 seconds. If any events are given to the script in that time, they get thrown on an event queue. When the queue fills up, events just disappear. I realized it in Semptember, and I've been playing with magic boxes between then and the release of DD. The month before DD came out, I finally figured out how to manipulate and re set magic boxes so that they could run at full potential, and I made nearly twice as much in that month as I normally did. DD then came out the next month and I made the almost same amount as I did the month before that (granted the Grid and MP had issues, so it's to be expected it was lower). I still made far more than I ever did with Magic Boxes, and I changed very little about my store since september. Even with the troubles SL has had these last few weeks, I'm still set for record sales this month on DD. I advise anyone who still uses magic boxes to make the switch as fast as possible. Magic Boxes aren't as good as DD. The difference between a Magic Box and DD is that DD tells you when a sale fails and Magic Box just gives your product away for free and doesn't say anything to you. Because DD actually tells you your transaction had issues and MBs don't. People saw all these errors in DD and thought DD was failing more than Magic Boxes, when DD was just reporting errors Magic Boxes didn't even tell you about and they were failing at the same rate.
  10. I agree as well. I've floated by for a while but I've gotten really serious this last 7 months. I never realized how awful being a merchant is when you actually care about building and consistent sales. If it's just some thing on the side and you look at your account (that you never log into except to talk to customers) and gives you money. Taking this place seriously is nearly impossible. Given the way that hard working, serious content creators are treated by LL, I'm amazed we haven't seen some sort of content creators union.
  11. http://www.moviemaker.com/blog/item/cinema_law_same_movie_title_20090522/ There are no copyrights with movie or television titles. http://www.amctv.com/shows/mad-men There is no near the "mad men" logo, so it's not copyrighted or trademarked and you're free to use it however.
  12. https://twitter.com/#!/slgridstatus
  13. What did LL do? I've been having these problems too. For a long time the grid has been pretty stable, but it seems like since DD came out, the entire thing has been having loads of issues.
  14. Alright, so whatever happened to the grid on Friday and the maintenence that happened on Monday completely screwed up my sales. I have a graph. What caused this? Is it worth making a support ticket or something over? That's clearly not normal and whatever is happening, my products are trying to get back to where they're supposed to be. It's like something at LL continually knocks down my sales only to have them come back up since the 30th. Is it relevancy? It seems like I'm one of the few actually having this happen to me. Also, ignore the first zero, that was the day I got my ANS program setup and it's just an empty data set because the program didn't exist for most of the day on 4/18.
  15. You make a very valid point. THere's not a lot of motivation to run a good business on SL. I've always tried to run a good business but you could probably make as much money scamming people and restarting a store every few weeks. There really aren't that many repercussions. At most you get your account banned and you make a new one. I think that judging by the fact that you can sell your marketplace items for real world money, and that a lot of honest businesses like to give away things for cheap or for free, real world money isn't enough to persuade people to do the right thing. In fact, I think it encourages scammers more than anything. If you list your shoes with keywords for similar things that aren't releated (for example, listing shoes with a pants keyword, since someone who is buying shoes would probably buy pants), you're doing it for the money, and you'll probably make more that way. If you do the right thing and stick to just shoes for your keywords, you end up missing out on sales which means less real world income.
  16. Please dont' tell me I'm the only one having problems with SLMP sales this week. It's been the slowest week I've seen since DD released.
  17. I agree. I think there's not enough risk involved with posting to the marketplace in general, and that's why we see so many things that shouldn't be posted where they are. We should see a system where repeated keyword abuse flags your whole store and lowers all of your products relevancy. I think a lot of merchants think that if they put in 'skin, hair, gown, handbag, nails, eyes, shape' and so on in their listings that people will search for skins and say, "hey, I could use a nice pair of shoes too!" And honestly, I think it would do the marketplace a world of good if you had to give LL your billing information and such in order to open up a store on SLMP. Requiring it for mesh uploads is a big help, but requiring a new store to excape a person's last spamming and giving them billing information would make it a lot more difficult for them.
  18. Well, if CTL is quiet on this issue maybe they don't have a roadmap yet. This tells me either that SLMP needs a lot of bugfixing and they're going to be busy with that or that they don't care about developing the marketplace much further. I personally have no idea which one it is, and from how LL is acting, I can't tell which one is the problem. However, if LL is going to stay quiet, we should start getting a list of things we as merchants would like to see change. I think the most important thing for us as merchants is we need better, more reliable tools for customers to find our products. Search is all over the place and is sometimes reliable and sometimes not. Trying to find things on marketplace can be horribly confusing for a new user. I've gone over this before but a good marketplace experience is good for everyone. Merchants are happier, new users can find new things and find what they want, and transactions work and they're happy with things. The entire magic box/DD debate is over, LL isn't going to get rid of DD and they're not going to let MBs stay around forever. It should be dropped.
  19. I'm sorry, but the month when I finally figured out what was wrong with magic boxes, I saw my sales increase by a factor of two from the previous month. With DD, I'm making 2-3 times as much per month. All of this at a time when sales should be slowing down for summer. I have actual numbers to back up that things have been significantly better for me on DD than magic boxes. If you have any other theories as to why this is happening let me know. I realize there are tons of problems with the marketplace right now, but I don't think they really have to do with DD or magic boxes and more with the actual part of marketplace that we don't see that handles communications between boxes, the DD servers, SLMP website, and second life avatars on the grid. I think that's more of the problem and DD issues and MB issues are a reflection of problems that are far deeper than people think. I think you do get it that the problems with marketplace aren't really the boxes or DD, but much deeper than that. The commerce team is understaffed and the management of LL does not take the marketplace seriously enough, and the marketplace has done massive damage to the number of in world stores, and the attractions those in world stores funded on the sims they were in. As I said, I don't know 100% what is happening and why I've seen my sales change like this. Considering I spent the last few months before DD not building anything and just playing with the magic boxes, I don't really think it has to do with products or marketing.
  20. How common was that flaw? Was it rare, very rare or extremely rare? I can't back it up with data, but right now it seems that DD has 'that' problem to a much greater occurence as sales seem to be more 'erratic' on a daily basis suggesting that its failing on some days much more than others. ;-) I still don't know how rare that flaw is. I only played with a magic box for a about half a year myself (from september to direct delivery) and had good results. I've also found someone else in a similar situation than me, having magic box sales be mediocre and then DD making them great. I am not sure exactly if it is just the magic box or not, but I've seen dramatic increases in sales since DD came out, and I'm not the only one. Conversely, I've seen people who had sales be better with magic boxes. My theory so far is that there's something seriously wrong with stores that migrated from XStreet to SLMP. I migrated, and so did you (I can tell by your store ID when I searched for you on SLMP). I know that playing around with magic boxes, re-rezzing them out, etc increased sales dramatically for a few days before I got a TRACKER_DEBUG message and they all went downhill extremely fast. But, that doesn't mean that's the magic boxes were at fault, and maybe I am jumping to conclusions. It could be the backend that handles communications between the magic boxes and the website, which could be shared with DD. I know this flaw was really, really weird in that it would only affect certain people at certain times.My leading theory as to why this happens so far is that the part of the simulator that runs scripts was ignoring things the magic box was supposed to get, the website was reading it as a timeout, and the customer would get a failure attempt without the merchant knowing because the attempt to reach the merchant never made it. But don't misunderstand, this bug I think exists doesn't affect all sales. When I had my magic box, the first few items in the first few box I would rez would sell the strongest by far, then after that they would taper off. The ones to go in last would usually end up being duds.Since DD, that pattern has nearly completely disappeared except for days when LL is having issues. I can usually tell when LL and SLMP are having problems by watching JIRA activity. People like to complain when things aren't working right but when things are working they don't go to the JIRA that much. Don't get me wrong, people go to the JIRA when things are good, but it's a lot more active when things are broken. Since DD came out, SLMP has had lots of issues. This week has been slow for me, as I'm assuming it had to do with the grid blowing up Friday because of an unknown bug and them trying to fix it. The erraticism that comes from what I was experiencing was more along the lines of which items were sold. It would fall into slumps where only 4 low profit items were sold from a wide range of products. Resetting the box and everything would cause higher profit items to sell more, and only a few of them. By the time I was done messing with the boxes, I could semi-reliably increase my daily sales by 3-10 times just from toying with magic boxes. Sometimes, all my items would sell, but the boxes would blow up quicker and fail. I'm still trying to get things together. If it's affecting you, the vast majority of people who sell things should be selling things normally, while you're seemingly getting left behind. The more people that give me input on the situation the better I can draw conclusions. Some people I've talked to thought I was crazy and it was just market fluctuations, b ut I'm starting to find people who have had the same happen to me. EDIT: Also, this flaw wouldn't be for just a few days. Certain products would just stop selling for weeks or months until you reset the boxes and re set them up. EDIT AGAIN: Further evidence that the migration was a failure for some was the fact that most of these messed up listings happened to people in the 14xxxx product range, which were migrated products. Also, every merchant I have looked up in the JIRA who has commented on it and is having problems has had a store that has existed before the XStreet to SLMP migration. That sounds like a newbie problem to me And confused newbies mean lower user retention, less satisfied newer users, and less L$ going in and out of the L$ economy. None of which is good for the grid, SL, or merchants. Apple iPhone is extremely popular because it is extremely easy to use. If Apple designed the iPhone and people were having problems using it, and they said it was just newbie problems, then iPhone wouldn't be such a huge seller right now. Even if you're not a newb, using all sorts of tricks to find what you're looking for isn't as good as just typing it in and finding it. How can it be done differently from the way it is done now where the merchant assigns his own keywords and be an improvement? My thought is to limit the keywords to perhaps a dozen at the maximum. That should keep the keyword spaming to a minimum too. Well, looking at amazon, a great way to get people to find what they're looking for is similar items. Amazon has a feature that lets people see what people have viewed after viewing a listing. It crowdsources the problem as relevancy is determined by users instead of an algorithm that needs constant adjustment. I'm not advocating a system like Amazons, but I'm saying that a crowdsourced social solution is probably the best, whether it be similar items, other viewed items, a tagging system by customers, or something I'm not thinking of. It's not an easy problem to fix, nearly 3.5 million items have been listed on XStreet and SLMP and the list grows rapidly. The bottom line is that the current system isn't good. The Lindens can tweak parameters in the search engine for the rest of their lives, and search isn't going to be that great. There needs to be new tools which give search additional data to work with, and the more people who reliably and accurately use that information and contribute to it the better search will be. Sorry if there's lots of typos, I feel awful with allergies right now and I can barely function.
  21. Magic boxes were far from perfect. I'm not the only one who has had problems with them not selling new products, and then switching to DD and having them sell within a few days. They did have flaws, but merchants didn't know about them, because the flaw in the Magic Boxes had to do with how the website where the customer made the purchase failed to communicate with the magic box, which in tern failed to communicate anything to the merchants.The customer saw a failed purchase while the merchant had absolutely no idea it happened. I think the most important thing for SLMP to do next is to make it easier for customers to find things. The problems I see when shopping are: 1. It's impossible to find clothing and hair as you get pages of identical products with different colors 2. It's confusing for customers when you offer a copy/mod version of a builder's kit and a full perm version as they are both returned in search results and they don't understand why one costs signifcantly more some times. 3. Search relevancy and keyword usage makes it extremely difficult to find what you're looking for. Those are the biggest issues I see. Both 1 and 2 could be solved by letting us have different versions of a product on a single product page. One result shows up in search, and then you go to the listing and make your selection there. Different SKUs from a drop down wouldn't work. I would envision a system where you make a main item and then subitems. For example, if you sold hair, you would make a listing for the design of hair you've created that was color agnostic. Then, you'd click on that link and you'd get a page of listings that had the colors of that object listed as subobjects. For builder's kits, you would make one, for example, "3 Pane Window Builder's Pack" that said something along the lines of "available as 3 Pane Window Builder's Pack (copy/mod), 3 Pane Window Builder's Pack (full perm)". It would take you to a listing of these products that worked like search results do now. It would also be easy to impliment because you could take existing listings and parent them to the main listing, and only the main listing would show up in search. As for 3, I'm not sure. LL needs a better way to determine if customers are happy with a product as opposed to how well they sell. Lots of people buy several cheap things and are only happy with a few of them and throw the others out because they aren't happy with them. Then, those items the customer wasn't happy with still get treated as a good item with the current relevancy system that weighs things by views and sales.
  22. That is exactly what I would have expected to happen if someone had a silently malfunctioning magic box. We are both in the same situation, as the switch from Magic Box to DD has improved my sales and I've seen things that have been in a magic box for over half a year without selling suddenly start selling. Thanks for the reply, I'm glad to know I have at least one other person who has experienced what I have. Magic Boxes did have massive issues and I'm glad to see there's evidence to support my theory and I'm not going crazy.
  23. This could very well be what I'm talking about when I say that deliveries are silently failing. As merchants, we have no idea that you tried to purchase something from us and it failed. Instead, all we do is see our daily profits significantly lower for no appearant reason, and LL not saying anything to us. If orders are timing out from being delivered from a magic box, it's really strong evidence for my theory that magic boxes are actually broken but you don't see it from the merchant perspective. Why? Magic Boxes work like this. An LSL script makes requests to the SLMP website to let it know what's inside of it, so it's registered on the website. When a customer buys something on the SLMP website, it contacts the Magic Box script and tells it to send an object to the person who purchased it. If that script is too busy, the sim is too laggy, the server backbone between the website and the simulator is overloaded, or there's a bug, it just never makes it there. From a merchant's perspective, you have no idea the transaction failed because any means to contact you have failed. What we really need as merchants is a tool that lets us know when a sale fails. I am thinking a system that when a sale is attempted, it puts a message in a wait list of messages to be sent for a specific amount of time. When a sale goes through, it deletes that message from the queue and doesn't send it. If the final sale never goes through (site timed out, backbone is broken, etc) it eventually emails you and lets you know that there's an issue. When marketplace performs like this, no one is happy. Customers don't get what they want and merchants see sales dip down and they end up coming up with conspiracy theories about why it's not working. If you depend on SL income for real world expenses, it's quite scary to see your sales drop down by a significant amount of money for a few days or weeks and to have no one tell you anything. If we had an ANS that worked for failed transactions, we could at least write LSL scripts that IMed users and let them know that there was a problem with marketplace and they could buy it in world or they could try later or they could contact the merchant if something goes wrong. Almost 3.5 million items have been posted to XStreet and SLMP, I don't expect it to work perfectly all the time and a complex piece of software like this shouldn't work 100% perfect all the time, it's unreasonable to expect that. Windows, OSX, Android, Linux, iOS all don't operate 100% bug free and 100% secure at all times and there are plenty of security issues and bugs with web applications like Facebook. Merchants need better tools to know when things are broken or not working properly so they can fix them themselves if they want to. When a transaction fails like this, we have nothing. We don't even know it's failing. The amount of people who contact a merchant when something goes wrong is extremely low. I would estimate it's in the 1% to 10% range given the 1% rule. If you're interested there's a wikipedia page on it and it explains why you sell lots of items and get barely any reviews, this is why. https://en.wikipedia.org/wiki/1%25_rule_%28Internet_culture%29
  24. Yeah, definitely. I was planning on removing them from my main store as to not clutter things up. I don't know how anyone can buy anything on marketplace. Just trying to search for mesh baggies creates a disaster. You get everything that's either mesh or baggy or baggies. Adding pants to the mix only makes it more chaotic, as all of a sudden you're looking at women's avatar pants that just have in world textures on in world pants. Sometimes I wonder how my sales would be if people could actually find products on the marketplace in general. I've resorted to using long combinations of words in object titles to make it easier to find a unique item. That feeling when you're looking for something and you see 5 pages of variations is awful. And yes, a feature to group items by color has been requested for as long as I can remember, and it hasn't happened. It should be the next major feature to come out if you ask me. It would make customer's lives a ton easier
  25. Marcus, you're a prime example with your sales increasing about my theory on magic boxes. I believe they were silently failing transactions without a trace. The only items that would work properly would be the first 5-15 items you placed in the box. Rezzing additional magic boxes wouldn't solve it either. I also thing that they had a problem with continually functioning over time. I kind of believe that simulators were rate limiting requests that the magic box was making, causing function calls in the LSL scripts to fall out of the event queue and silently fail. This is entirely possible and it's expected behavior from the simulator when a script makes too many calls and tries to do too many things. The simulator just starts to ignore what the script is doing after a while. The laggier a sim is, the more likely it is to give up. If you want to look in my other thread and give me some information about sales data (like if you saw products sell consistently or if you saw big fluxes in popular products for no reason). As for the listings getting fixed, LL has a huge mess on their hands. Somewhere there's a database and it has a listing ID number. There's another table in that database that says listing ID number gets this picture. The problem is that if you have listing 140344, the database should find the picture that goes with 140344 and put it with the listing. But, the number that goes by your picture is probably corrupted. So, the database has your listing ID, and your picture with someone else's ID on it. It's pretty much impossible to fix and I'd be amazed if LL managed to fix the listing themselves. Because things are probably stored in a table that just has listing IDs and pictures, there's no way to tell a bad listing from a good one just by looking at them. There's literally no way to determine which listing has a bad picture and which one has a good one. And if it has a bad one, which one is the right one. LL is quiet on this issue because they know it can't be fixed. They probably don't know how to say that the database has been severly compromised, they can't fall back on a backup because the errors showed up two years ago and everything that's happened since then would disappear, and that if your listings are broken, you're out of luck. I've worked with databases and web applications before, and an error like this doesn't get fixed. It gets swept under the rug as far as publicity goes and if you care about your customers you do what you can to make it up to them by giving them free things. My advice to everyone who is going through this is to just make a new store on a new account with the same stuff. Copy paste your listing text. Don't even bother changing the store name, just upload the pictures and change the account it's linked up to. Tell your customers of the switch and let them know you're doing it to serve them better.
  • Create New...