Sonya Marmurek

Just to update on my situation that my cashout came through, which meant I dared to test the removal of payment info as a fix, and it worked. I have paypal (which works fine, since I paid both the premium to be able to file a ticket on this and received the cashout through it today), but I removed it from my payment info for now and immediately could login again.

I noticed that that might work from the JIRA, but I have a cashout in process from July 13th and I'm sort of wary of removing the payment info until that's gone through, although I admit it's tempting to test. To clarify: I had a basic account when the problems started, but I had payment information on file. I've now upgraded to Premium so I could file a ticket about this problem.

Exact same problems. Main can't login to any region at any time of day. I can log to beta grid and dashboard just fine. Alt account logs to the same regions the main tries to just fine. Been going on for days. I had my own JIRA about it, but it got closed with the contact support suggestion, which I have done. The ticket hasn't yet been commented to. Whirly notified me of these threads and the JIRA that is still open and commentable, so added my information there as well.

I have the same problem. I'm using the latest official viewer. A few days ago, my received items folder vanished. In hindsight and after looking at JIRAs, I suspect opening a secondary inventory window might have triggered it, but I cannot say for sure. The point is that it vanished, and when I tried to force it to appear by buying a demo from the Marketplace, the button appeared, but its contents are just a repetition of my normal inventory, not the Marketplace items. I cleared cache and restarted. Didn't help. I re-downloaded the latest viewer, did a clean re-installation, didn't help. I don't really know what to try next. Guess I'll download Firestorm and see if the setting to make it appear as a system folder will make me able to get my Marketplace purchases, but I really actually -like- the official viewer and would like to continue using it.