"I look forward to serving you--our customers--in the times ahead."
I hope you mean that and its not a line that was put in your mouth by some clever guy at the office. Yes, we are your CUSTOMERS. If we leave, you're dead in the water. ALWAYS keep that in mind and you should be doing much better than your predecessors.
I liked your first blog post. I like the approach. I like what you say. If you can listen just as well, that will be even better. Stick to that, you should be good.
Welcome to SL.