Although I do not often participate in the discussion forums I found this thread rather interesting. My building partner and I build gardens and some buildings; nothing that carries allot avatar impact such as hair, clothing, skins etcetera. However, we do offer no-fuss refunds on any product and for any reason.
Once in while a garden or building is bought twice, I see it and immediately refund the customer assuming it’s an error. Occasionally I look at my transactions to see if it was sent to a friend as a gift, but for the most part I don’t bother and just refund them. I consider it a disservice to my customers to say, “No refunds, ever!” There are those little SL quirks that blows holes in the no-refund policy theory. Double purchase mistakes, SL crashes, “My cat hit my arm and I bought the wrong color, but I did purchase the right color so you know I’m not lying.” And of course my personal human error, which on occasion does happen.
In the few years I have had a MP store, with no in world store I’ve never been asked for a refund, ever. Perhaps it’s because I answer my inquiries promptly, I will show anyone an item in world if they really must see it, and I most certainly reward those that take the time to review a product by sending them an item that coordinates with the one they purchased and reviewed.
It costs me nothing to be generous to those that support my MP store, and it shows my sincere appreciation that they took the time to write an honest review. For what it’s worth; for the small amount of a refund, I’ve obtained a long term customer.