Cinn
I had the same idea about a alt account, but had the same effect.
As far as the ticket, where can I open a support ticket. I tryed that first, and because I do not have a premimum account, I got an email stating "Unfortunately, the ticket type you requested is not available to Residents with Basic accounts or Guest access. We wish we could offer full support to Basic account holders and Guests, but there are just too many of you and too few of us. We apologize for the inconvenience. "
Thanks Tarnok