when i load up the viewers, which i have tried regular SL viewer, and pheonix viewer, i get the load up screen, but its black and grey, and when i move my mouse around, it shows in a few spots where i can type, but i can't see anything, nothing i type, no images, just black and grey. i just got this laptop, and when it had vista on here, SLV and PV worked, and i had no problems, but since i installed windows 7 on here, it keeps doing the exact same thing. not sure what to do. i have run CCleaner and tried a few times to re-install the viewers but it keeps doing the same thing. any ideas? this is what it looks like