[Introducing Kim Salzer, Our New VP Marketing]

  I commented once already and forgot to mention customer service.   It totally slipped my mind.   But like everybody else has said too, CS is in a poor state.   I'd say the worst since I started in 2007.   It's very frustrating to start live chat only to see a big CLOSED sign. 

  And to second what sombody else also said, to actually get somebody on live chat only for them to tell you to file a ticket.   And I am talking about things that were able to be resolved right away in the past. 

  I do a few side jobs/projects in RL and when I purchase things, one of the deciding factors is how well the CS is.   Cost is secondary in most cases.   Right now the bottom two company's are Lex%rk and Linden Labs.

  Kim, you may have already realized that us residents are very forward in our complaints. haha.   I am guilty as well here but your "Welcome Kim" thread turned into a "To-Do" list. haha.

[Introducing Kim Salzer, Our New VP Marketing]

  Welcome to Second Life Kim.   You must have a great outlook for our future coming from such a big firm as you did.   That's great news for all of us I believe.

  I don't want to add to the long list of to-do's you already seem to be getting in this thread but I think that step one is to make the grid more stable and perform better in order for you work to shine.  I just see it as what good is getting a huge increase in residents if it only bogs down the grid.  You know? 

  I did'nt mean to sound nagative there and hope that makes sence.   Again, welcome to our world Kim and hope you have a great time.

Clint

p.s.  Did you make your bear yet?  /me wants one. ^^