Internet is a dangerous thing, it quickly becomes he said and she said something when at closer inspection it might not have gone down that way at all, then rumors become facts. They have been very active in the inworld groups like the Livehelp group, so I dunno my image of TMP is exactly the opposite of yours. Of course I have read the past experiences that likely you had and others but I wasn't there so I don't know how much of this is true or not or what the underlying causes of the problems actually were, not saying anyone is lying here, but it's very easy to blame the big bad corporation. And often this comes down to the corporation doing a bad job communicating reasons for the state of things and then customers "fill in" this information themselves through speculation and conjecture and that's just how we humans operate I guess. All I know is TMP or The Shops or whatever they want to be known as now are doing a good job on the communication front atleast and updates are flowing fairly well, but time will tell if this is lasting or not.