OMG what a joke! I and my business partner own an estate. All the sims in this estate have had serious problems the last three months. We have reported it until we are blue in the face and all we get is a runaround.
In August we called conceirge AGAIN and were told they were 'moving' and wouldn't be back for about a month on sept 23rd and nothing could be done about it until then. (Who takes a month to move and why was this not announced????) On the 23rd we called and were told too bad so sad basically. Conceirge is not back yet and we have no idea when they will be. Finally several days later we got conceirge and were told that it no longer handles technical issues to 'file a ticket'. We have and have done so several times during this fiasco but it sits and collects dust. NO one has made any attempt to fix these problems.
No one can TP to any islands on our estate unless they are an estate agent - if they do they end up on a bunny farm. We also are having many other problems with the sims. They are seriously broken. Our business has been shut down because no one can tp to that island. Our tenants on the other islands are angry because they couldn't tp to their land until we finally had to make them estate agents - NOT something we had any plans of doing. They still can't tp any of their friends to their homes. Of course even though the sims are not functioning and basically worthless - LL still has its hand out for the hundreds of dollars we pay in tiers and threatens us if we don't pay.
We are so ANGRY AND SICK of it and the way we have been treated that we are seriously considering turning in ALL our sims and will do so within a short time unless we get action. Why continue to pay for something that doesn't work for you? Why continue to be lied to and abused? Why stay in SL at all if this is how they treat customers? Want to make us happy again? FIX OUR ESTATE AND REFUND THE MONEY WE HAVE PAID WHILE IT HAS BEEN BROKEN!
I fully expect we will have to return them and lose the money we've paid for them the past several years as who would buy a broken sim? But hey - maybe i'll be surprised and a Linden who reads this will actually do something. I doubt this post will make one iota of difference though!
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Making Strides to Improve our Customer Support Services
in Inworld
A group blog by Secondlife in General
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OMG what a joke! I and my business partner own an estate. All the sims in this estate have had serious problems the last three months. We have reported it until we are blue in the face and all we get is a runaround.
In August we called conceirge AGAIN and were told they were 'moving' and wouldn't be back for about a month on sept 23rd and nothing could be done about it until then. (Who takes a month to move and why was this not announced????) On the 23rd we called and were told too bad so sad basically. Conceirge is not back yet and we have no idea when they will be. Finally several days later we got conceirge and were told that it no longer handles technical issues to 'file a ticket'. We have and have done so several times during this fiasco but it sits and collects dust. NO one has made any attempt to fix these problems.
No one can TP to any islands on our estate unless they are an estate agent - if they do they end up on a bunny farm. We also are having many other problems with the sims. They are seriously broken. Our business has been shut down because no one can tp to that island. Our tenants on the other islands are angry because they couldn't tp to their land until we finally had to make them estate agents - NOT something we had any plans of doing. They still can't tp any of their friends to their homes. Of course even though the sims are not functioning and basically worthless - LL still has its hand out for the hundreds of dollars we pay in tiers and threatens us if we don't pay.
We are so ANGRY AND SICK of it and the way we have been treated that we are seriously considering turning in ALL our sims and will do so within a short time unless we get action. Why continue to pay for something that doesn't work for you? Why continue to be lied to and abused? Why stay in SL at all if this is how they treat customers? Want to make us happy again? FIX OUR ESTATE AND REFUND THE MONEY WE HAVE PAID WHILE IT HAS BEEN BROKEN!
I fully expect we will have to return them and lose the money we've paid for them the past several years as who would buy a broken sim? But hey - maybe i'll be surprised and a Linden who reads this will actually do something. I doubt this post will make one iota of difference though!