Rhyslarn Slade

Thank you! I'll try adding resident to the last name and hopefully I'll be able to resolve this so it's not nagging me at the back of my mind all day long. I know I'll end up eatting the transaction fees from the marketplace transaction but it's worth it for the peace of mind. (dratted typos)

In the past few days I've been finding duplicate purchase transactions, either the customers buys two of the same item or buys one of the hair color packs and then buys the all-in-one pack that includes the item they had already purchased. In one of the cases, the name associated with the transaction was their in-world name and I was able to contact them about the double transaction. They purchased twice because the smaller transaction didn't deliver. I offered them the option of a refund or "of equal value" pick from the other items I had for sale. That case was resolved without problems. Now I have two more similar cases of multiple purchases but their marketplace name isn't the same as their in-world name. So how do I contact them and resolve the duplicate payment issue?