Interesting...I am a premium member and own a full sim and a homestead. I have been having clothes rezzing issues for a month which have gradually worsened to the point that I am now naked and ruthed to others & a cloud to myself. I started filing tickets a month ago - 4 total. NONE have been resolved. Finally was able to convince a service representative to escalate my case - and status is in progress at this time. I have tried the LIVE CHAT 3 times today and have given up waiting for a connection with a representative. Currently waiting once again....it's been 20minutes. Oooops...let me correct that since now the live chat window says, "Your chat request has been cancelled because the operators have just become unavailable." WHAT?? If this is your improved customer service....we're all in trouble.