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FJ Linden

Retired Linden
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Posts posted by FJ Linden

  1. Thanks for raising this issue with us. Protecting our users’ privacy is of the utmost importance to Linden Lab. Based on our investigation, we have determined that the spam was not the result of a security breach or our billing partner selling Second Life users’ data to any third-party.

    So, what happened? Unfortunately, it looks to be a case of email addresses collected by spyware, which can happen via a third-party application or website. The advertised site is not a property of Linden Lab or any of our partners. More information about this type of activity, and how email addresses are obtained through third-party software or websites, can be found here.

    Again, big thanks for bringing this to our attention. 

  2. I wanted to clarify what has happened and what we have done about it.  We are continuing to work through technical and policy issues that are identified through the beta test of our new billing system.  This message was generated by one of our new international payments providers as part of a procedure for requiring additional information only in the case when initial tests for a valid payment method were unsuccessful.  While this occurs for a very small number of transactions,  it will cause the need for further information to be requested.  However, the message response that was generated, as well as the request for sensitive personal information, was not acceptable.  We have worked through the policy issues with our vendor and do not expect these requests to be handled in this way in the future.  There may continue to be secondary level fraud checks, but we will never request personal information to be sent to any third party, in order for residents to make payments in Second Life or with Linden Lab.

     

  3. During the last few days, we have heard many concerns regarding some issues with our billing system. We are currently beta testing a new system that will ultimate make it easier, and less expensive, for customers to shop and conduct business in Second Life.

    As is true with any large-scale beta, we have run into a few bugs and system issues. The most important of which has been that some customers have tried to pay us (to keep their account current) and they were unable to complete the transaction. If you’ve encountered this problem, please accept our apologies. Some are concerned that their accounts will go delinquent and that they will lose their membership and/or their property. Rest assured that everyone who was not able to provide payments, due to this system issue, are having their accounts manually restored as we work to fix the larger issue. Those accounts are still in good standing and these customers will not lose their status or land as a consequence.

    We will soon publish a blog post that provides additional detail about this program and what to expect going forward. Thanks to everyone for your patience as we roll out updated billing systems.

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