So this has been my attempt to explain the thinking behind a statement like "options bad". I hope it's helped -- has it? Tell me in the comments
I read the transcript, top to bottom. And I'll tell you what I think:
I've never seen a dev team so disassociated from their customers. I've never seen this level of sheer condescension, disdain, and arrogance in any team, anywhere.
This is obviously a lost cause. Do what you want with Viewer 2 - as long as we don't have to use it. Most already don't, and from what I've just read I don't see that changing any time soon.
Have fun with your project. It's certainly not ours.