I had only a few experiences to watch you in action at Office Hours, but I have been myself employed in corporate-based profit-driven institutions long enough to know a decent middle-man when I see one. The fact that you had more than one resident-concern program enacted that made SL users happy is enormous credit to your abilities in both management and diplomacy. It's a very hard thing to please two opposing groups of people, impossible, in fact. Your job, in a nutshell, was to serve the medicine with or without a spoonful of sugar. And if that wasn't part of your job description, then mad respect to you for assuming it anyway. That clearly shows a degree of concern about residents that you were not required to possess or act upon.
There are a handful of us who fully realize that you were handed LL directives and figured out how best to soften them to make them as pallatable to the residents as you could. To do that for six years in this type of environment is evidence that you had a deeper investment than a paycheck--SL and its resident were more than just the daily grind to you. It's very difficult to be the last man standing with that kind of commitment.
I don't know you personally to miss you, but I'm quite aware of the loss SL will suffer. It was inevitable as were all the other major leave-takings with a corporate restructure. So what I can do is acknowledge the dedication and true service in the face of opposition from both sides. And sincerely thank you for that.