[Making Strides to Improve our Customer Support Services]

I have been a premium member for some months now and i have had issues with losing valuable items from my inventory for changing islands. I have also had issues with getting dressed. I am fed up with sending tickets out to be ignored and u pay premium for customer service which in my opinion is the worse i have ever come across. They ignore u for months and months. I issued several tickets 7 weeks ago and still no reply. Is that what u call customer service. They need to pay more attention to issued tickets instead of sitting back ignoring them after all that is what u pay premium for and since there is no customer service i am cancelling my premium. xxx