Mariana McBride

This just happened to me ... I made a mistake: instead of leaving in my paypal account 22.50 to pay my premium account, I left 22 so LL could not charge me. As soon as I read the mail from LL telling me you could not charge me, I tried to collect on Xstreet the remaining money to solve the problem. until that day, I had only cash out through Xstreet. When i was about to cash out to pay you, it said I should wait 2 days to get my money so I waited. When two days passed I sent a ticket telling them the situation. As usual, they ignored me. My concern was not to cash a few dollars and run forever, what I wanted was enough money to pay Linden Labs. I finally realized that if I tried to change dollars in Lindex you be charged with that dollars, so I could pay the fee. If from the first moment that I had sent the ticket you tell me it was a way to pay (from Lindex), I had not wasted my time waiting for a response that was 7 days later and said they now make "random Holds" to Prevent frauds. At no time tried to tell me (7 days later) how to solve my problem, they settled for sending an explanation of why the cash out was taking so long. If I had awaited the outcome of the ticket, not only i would not able to solve my problem but I would be a delincuent for not paying my fee of premium account because it took so long to answer. Sometimes you make it difficult for us to do things right. It's ridiculous. Edit to ask a question for support team. Being a premium member, If I have a problem with a parcel in the search, where should I direct?

First of all I have a question ... what do customer service team feels to receive a paycheck after ignoring its customers for weeks? just curious. How many tickets do you have on "new" status for months? again, just curious. The survey on customer service we fill, one of the questions was whether we would recommend Second Life to our friends and my answer, based on "customer service" definitely not, i love my friends. I have never been ignored and poorly treated worse than by the Linden Labs "customer service". Congratulations. What I'm reading now is that instead of improving the service, you will limit the availability of support and therefore complaints. As I understand it, that is not improving aid, only worsen the current situation in itself is pretty bad. You will understand that for many people who are premium member is not the possibility to have one of the mansions called "linden homes" that convinces us to stay as premium, not the 300 L, is the possibility of get help that makes either pay monthly or quarterly amount. The benefit that I had after paying that amount is ... in the live chat, depending on who respond to you, 1 hour wait after asking the question without any comment, that is ... nothing, i have things to do with my time better than wait for someone to tell me submit a ticket. Of course there are people who try it, but if they try a lot the answer is "You Have to submit a ticket", then you know you are lost. Want to help? help. If the support team does not believe that you sent the ticket to the right sub category, they just do not respond at all, they ignore you. Not that they say you have to send this problem to another sub category or there is nothing we can do for you, they just ignore you. If you ask on live chat to which subcategory you should submit your problem, you can get 3 different answers to the same question, they can not do anything to help and you get stuck with your problem because there are not enough sub categories to go to or even someone be nice and tell you where or how. And you want better support removing sub categories? I do not think an intelligent decision, I think a decision of who wants to have fewer complaints, not better service. Request a rollback is a joke. They respond that there is not a service and they will in their opinion, it's only for emergencies. Clear to me that your emergency, they have nothing to do with mine and mine do not care because the only time I requested one, I was denied that the answer is not to correct errors. The error had not been me, for me it was an emergency and refused anyway. When I was a victim of fraud, my ticket was ignored, I sent an abuse report and the person who did it went without any problems. Mention the word search is a guarantee that you will be ignored by the "support team". You send me an email when you need something ... be kind and send one when you make changes, that is also customer service. If you plan to do "random Holds" in cash outs to prevent fraud, let your customers know write an email. , is what any decent company would. And if you say that the money will be on hold for two days, make it real or let us know who will be on hold for more days, not say two days whether they will be more. Be eficient. Want to know how to help? qualify your team, let your customers qualify your team on each ticket, put time limits for responses, make them work. It seems that you are paying a lot of people to paste written answers and they also take a lot of time to paste them. That is not customer service, that's an insult to the time and intelligence of your customers. Want to help? help. I guess it does not matter, but more than I want, I can not find a single reason to keep me as a premium member after this very poor customer service.