Sphynx Soleil

CasperTech services are - as some of you have noticed - back online. We believe that all missing transactions have been recovered at this time. If something still isn't right, please let us know with a CT ticket - send a short IM to "CasperHelp Resident" and when you get the link back for the web form, fill out the details including CT transaction number(s) - this is NOT the number from the SL dashboard, but rather the transaction number given to the buyer in local chat at the time of purchase.

The RL economics are definitely not great - depending on the area of the USA, rental prices gone up across most, if not all, of the states - doubled or tripled in some cases - and I know a lot of people who have more than one job, just to eat AND pay rent. It's not that people don't want the escape, just that in many cases, they no longer have the TIME.

Hi Scarlet, For tracking purposes, would you be willing to file a CT ticket with this info so it shows up in the ticketing system? You can do this by simply sending a short inworld message to "CasperHelp Resident" --> Wait for the automessage --> and then use the web link in the automessage to fill out the details. We will need the affected transaction number in the ticket as well - that'll help Casper track down the issue a lot faster. You can find the transaction number in your CV transaction history page, it'll be the little blue round "i" in a circle on the right hand side of the line. Thank you!

Feel free to volunteer for the holiday support line. :) I personally am glad to see SOME companies giving their employees some TIME OFF. Which I'm sure is something we can all agree people need more of with all the chronic stressors in the world.

If someone has gone far enough in their bad behavior for me to put them on my ban list, it means they've burned their last bridge and I never want to deal with them again - even as a merchant. There's a lot of things I'll blow off because, well, people are people (a couple of decades in customer support does that), but even I have limits.

Hi Chris! As far as we (the staff) have been told, it's "as usual" for how CasperTech operates - at least for now. Support inworld is still through the CasperTech group, and the CT ticket system is still functional - I would expect announcements of some sort will be made if/when that changes, just because of how many people that will impact if done unexpectedlly. CT Staff are not privy to the inner Linden workings and thoughts, so unfortunately, we don't know beyond that. I see that Casper gave you the link to his GDPR tool, so hopefully that let you do what you were needing to do.

Oh, that's a different wrinkle. I don't actually SAVE any username/passwords/cookies in my browser at all, so I don't see issues like this - I'm always manually logging in. (Coincidentally, my process also makes it easy to tell when a phishing site is trying to spoof my login...) In general (not just SL), the behind-the-scenes prep work for single-signon methods is not always visible to the public - only when it's announced or the changes go live. You may not KNOW about the prep work, but it's definitely going on before any changes are made. I've noticed the last few years, the Lab in general HAS made more of an effort to go *more carefully* with changes/updates on the grid - often putting in code to monitor the prep work and see how it runs on test region(s) before rolling it out further. Most of the bugs (not all, but MOST) on the grid are a lot less dramatic and show-stopping than when I started back in 2006.

Check your email settings on the SL dashboard to see whether you have offline messages of that type set to go to your email. CasperVend doesn't email the notifications directly, that's based on your dashboard settings.

Not trying to cast any shade here, I just want to explain so you know for the future: Changes like that are NEVER overnight changes that happen at the flick of a switch. Never EVER. Doesn't matter whether it's anything to do with SL or with an RL website/system. It *always* takes time - and testing - to make sure you don't, for example, lock users OUT of a system that they need to get into, to make sure everything is integrated properly, and that access rights are properly granted or restricted. This is why I'm always so patient with a lot of the grid's issues in general - SL is, while not unique anymore, still a very uncommon "use case" for a lot of technical things and setups.

Like the commission they charged on anything over 10L before the LL buyout?

When I migrated from Hippo to CasperVend back in the day, I imported all the purchases that had already happened, just so none of my customers would have that nightmare. Likely many others did as well.

How so? Hippovend, at the time they announcing leaving the grid, had already lost a substantial number of their customers.

Remember the grid has limits on how fast things can be sent out, and there are a LOT of merchants that are, or have in the past, used CasperVend - you WILL receive it, it just may not be near-immediate.

Do you mean the CasperTech TOS that's been on the wiki since 2014? https://wiki.casperdns.com/index.php/Terms_of_Service

When the teen grid was actually a separate thing, "g" on the main grid was somewhat flexible. (The assumption at the time was that everyone on the adult grid were ACTUAL adults.) Once the teen grid got rolled into the main, though - that's when "g" rules started getting more strict.

Setting a home point in a location other than the landing point, and then "teleporting home" will bypass that still.

Google has an outage today. (I realize that may not be affecting the failure with Yahoo.) One of the other email services I use reports that: "A catastrophic failure at Gmail is causing emails sent to Gmail to permanently fail and bounce back. The error message from Gmail is the following: 550-5.1.1 The email account that you tried to reach does not exist." Translation for the non-techies: This is interpreted as a permanent failure, which means automatic retries won't happen. (That is a standard practice for handling permanent failures.)

I've seen #2 and #10 pretty often enough, but since it's like a 2-second workaround, they're minor issues for me compared to things like group chats not working. Firestorm has its own support team. Other TPV's usually have SOME level of support somewhere, even if it's not inworld. But LL has made it plain in the past that they don't support TPV's, so...not much point in complaining here on the forums about them, lol.

Word HAS been going out - not only to the CasperTech group itself, but also FROM any merchants who are also in the CasperTech group (Fallen Gods, for example, sent out some notices about that, because I saw them when I logged in) and at least the SL commerce merchants group and one of the other groups I'm in have also passed the word along. There is an official facebook post (link posted by @Jules Catlyn after the post I'm quoting) so please do keep an eye on that if you want to stay updated without having to be inworld. (That post is also publically viewable by anyone who's not logged in to facebook.) Transactions are NOT lost during this outage - there is a backup system in place for this kind of situation. Manually delivering products to customers is up to you - transactions WILL be processed when everything comes back up, but there will be a large backlog so it will take a while. Whether the deliveries are successful STILL depends on inworld factors - such as whether the region(s) with the dropboxes can be reached, or if the product package is even in the dropbox. But the transaction will still be processed.

At least some merchants did sent out notices, and I know the word has gotten passed around to a few other inworld groups. The facebook post (linked above by @Jules Catlyn ) will have the latest updates, so you won't need to be inworld to see what's going on (and for those who don't log in to facebook, it IS publically viewable, as well.)