Hey Rod,
I'm really happy to see that you're getting in and using the system and seeing some of the things that you can do in here. I'd like to make a suggestion for you. If you haven't already done so, make an alt, one that the labs doesn't know about so you can run around unmonitored and then try getting some real support from them. I say this because as a user who has several premium account avatars I would hope that I'd be able to have support answer my own, rare, question in a timely manner rather than the case I'm facing at the moment where I've had a support ticket open for over 2 months without a single response. So that said, I reiterate to you, make an ALT, go in cognito into the masses, and try to use and access the services that we all need to use.
Good luck and enjoy the ride!
Xander Undamann FOOLHEARTED PHOTOGRAPHY http://www.flickr.com/photos/foolhearted/