Mary Nuyasaka

I'd been hearing that the new Lindens no longer supplied the support to their premium members that the old Lindens did so wonderfully. I even heard of one woman who had an avatar take her money couldn't get help!!!! Just getting a bot letter is about all one seems to do. Then I experienced what I had been hearing about. I chose to be Premium years ago when I started because I knew when I'd have issues, I could make a call and within a short time the problem was solved. The old Lindens had the best support of any software service I use BUT NO MORE. Now trying to solve a simple problem, I feel as if I'm dealing with the lack of support I get when I try to solve a problem with AT&T. When SL suddenly wouldn't accept the password for my alt Guyadare, after I kept trying a few times, I followed all the instructions and was informed an email with a link for getting a new password would soon arrive in my mailbox. It never did. It also wasn't in SPAM. This has happened twice. That's when I started writing support tickets. But no luck. After almost a month I have dealt with 4 Linden Bots who always send me the same form letter and start from scratch knowing nothing about my case. It's like a never-ending circle. I tried calling, but the Lindens only accept one type of money problem and that is it. What point is there being a Premium member now? The lLinden houses look great and have improved but the lag is terrible and it's cheaper to buy mainland and go up in the air to avoid their lag. The Premium gifts are not that appealing and I don't need a sandbox. But support --- when one needs it -especially your new members - and I'm afraid many of your new members will end up quitting in frustration. A simple password change issue should not take months and all these different lLndens sending the same letters over and over. When the bot letters say that I'll get an email link, I should get that link. I've been in SL a long time, but this would be enough to make anyone new to quit. For me, it's just an issue of trying to decide if my 4 avatars should stay on Premium or quit and to do everything I can do to get Guyadare back into SL and to have his inventory that I have spent so much money on. Mary Nuyasaka

How do you get the new mesh avatars to be regular ones? I just had a friend who used to be on SL and was coming back, quit in frustration beccause when she went to buy regular skins and shapes, it was disastrous. I didn't know what advice to give her, but I could see why she quit. How do you turn those ugly mesh avis into regular ones.

All of a sudden I also have the same problem on my Mac and I have the latest of everything -- browsers, computer, whatever. I NEED to upload. Help. Mary

My avatar is constantly below ground. The shape has "hover" so I keep resetting to 50 and during that process she floats up to the ground, but the minute I "apply" and save, down she goes. The other shape settings work fine. DOes anyone have an idea why this is happening?

After the SL crash, I can no longer teleport to my homestead where I"ve spent days and days building an art gallery. I rent the land and the landlord said that he'd put in a ticket....his other land is still there, but this sim has disappeared. Is it totally gone.....can I sneak to it somehow under the radar.......will the fix bring it back.........what will happen if the work today doesn't bring back the sim where the homestead is....do I have hope?

I have the same problem. My homestead has disappeared and I can no longer get there. I need to know if the owner pulled out or what has happened. In the past as a premium member I could easily file a support ticket. Today I've spent an hour trying to find out how to since the answer to my question is not anywhere to be found. NO luck. Please help. I'm in the middle of constructing an art gallery and losing this all would be disastrous.