LadyRatje Kitalpha

My bf cant log in sinds yesterday.. he logged of.. everything was fine.. 2 hours later want to log in.. he gets this message.. My Account Are you having a little trouble with your password or security question? We can get this straightened out by talking to you. Please call us: (866) 476-9763 or you can submit a Support Case He called.. but doesnt understand.. and he cant log in here either.. gets same message.. what can i or he do?? thansk for helping