Rya Nitely

Talking about the exchange rate, it will be very interesting to see what effect this will have on it as people rush to sell and cash out before January.

Yes, the exchange rate. I remember pages and pages of frustrating confusion, and wild illogical theories when that exchange rate went crazy. The most logical reason was that LL were dumping loads of L$ on the market (probably to fund Sansar). I don't like the fee increase but at least its transparent. We are not being lied to. What they did with the exchange rate, that was just plain stressful for everyone who sells L$. And if they did it once.............there's no trusting it.

Well, not knowing what you sell it's hard to say what your problem might be. You say you do seasonal. My sales are up, and I do seasonal. Edit: If I look at what my stores are selling right now it's the seasonal things, so without them my sales would be way down.

It's unfortunate that some people have such a hard time with customers. Even though I can't relate to it, I can understand that it must be difficult. I did get asked for a refund recently, which doesn't happen often. Below is how the conversation went. This is my style, and I do understand that we all have our own methods, which is fine. I just really like mine, so I thought I'd share it. Customer: The item animation does not function. I paid you 150 lind. you can return my 150 lid Me: Hi there, I was wondering if you read the info on it, because I can't understand the animation bit Me: let me know what you want? Did you make a mistake to buy it? Very important to read before buying. Customer: friend did not matter, I thought it was animated Me: I'll give you a refund Me: Refund sent. I know how it feels to be disappointed in a purchase Customer: ma nooo Me: It's my pleasure Customer: thank you for the money back, thank you again for your onesta, and your works are very beautiful Customer: thanks again I bought another item, and soon bought, I'm not disappointed Me: thank you After this I did have to endure a long conversation when I really just wanted to work, but fortunately there was no friend request. With another approach, the situation could have turned out very differently, very frustrating, with two very upset people. Is that really worth L150? Overall, it left me feeling good, and the customer feeling good, and I can truly say that this is what I love most about SL - my daily interactions with customers. It so often leaves me with that warm and fuzzy feeling.

You should have read the previous one star review and seen it as a warning, or learnt from your first mistake.

It seems like some people get asked for refunds very often, and others very rarely. The question that should be asked is why. I have a high daily sales volume so that's not it. I rarely get asked for refunds, except the occasional double purchase. Perhaps it has something to do with complexity of the item, I don't know. Why do people ask for refunds, what are the reasons given?

To be more precise it is more like this 1. Notice received from claimant, item removed 2. No counter claim, process ends here 3. Counter claim received, now wait 2 weeks for claimant to send proof of court action. 4. No court notice received from original claimant, item restored after 2 weeks. Process ends here. 5. Court notice received within 2 weeks, item stays unlisted pending litigation. Counter claimant has to give real life info, which is then given to claimant for court purposes. It is the original claimant who needs to take court action, not the counter claimant.

This is true. I would say I have a relatively high sales volume. I just did a count for October 8th and it comes to around 140 sales for that day. I don't have any policy about refunds, and I can't remember ever being asked for one. I may have been but I just don't remember because it's so rare. People are more likely to give one star and move on than ask for a refund. Edit: The sales are mostly from the flowers and plants store (Reid Parkin), not Tuff. But even with scripted boats I never get asked for a refund. I would be the one to offer if there is an issue that can't be resolved, and then the customer would gratefully accept. Edit: Oh wait, I do get asked for refunds on double purchases, and I would give a refund if I notice a double purchase. But I don't think we were talking about this clear cut example.

The lack of 3 to 4 star ratings is because people don't usually rate something when the quality is no more than expected, unless they get a nudge. A reminder email may help, the way Amazon and other companies do it.

I find the flagging system works very well. and unfair reviews are almost always removed. I don't flag a review if it's someone's opinion on the quality, because that's fair. But I do have this one item, (a bush sold by Reid Parkin), which I describe as "low quality, basic star shape, flat planes with a picture on it. Do not have high expectations or you may be disappointed. See it inworld before buying...''. The item has been reviewed with one star a couple of times, with the complaint that it is low quality, basic and just flat planes with a picture in a star shape. I respond with "You are complaining about details that were made very clear in the description ....and therefore your review is unfair". I flagged it once and the review was removed. The second time it happened the review was not removed. After giving it some thought, I decided it was right that the 1 star review remains. Just because I describe my item as low quality doesn't mean nobody is allowed to give it 1 star for that reason. And actually I would prefer people to know what the item is before buying it, and the low reviews help here. I even tell people to see reviews before buying. Despite all this, the item persists as one of my top sellers - go figure.

no fees for anything under L10.

I'm very fond of equality

Yes, it was bad customer service. I have your side of the story and so I respond to that, taking your word for it. My pet hate is when merchants act superior - we are 'busy people, don't waste our time' attitude. I prefer IMs, but I'd always respond to a notecard. Customers should be valued, not treated with disdain. I really don't understand that attitude. And yet merchants become very upset if LL show them the same disdain.

My most expensive items are around L$500, and so if I needed to get a refund on commission, then all I need to do is find, copy and provide ' the original MKT Order Number from the sale and the copy of the Gift Transaction from their L$ Funds Transaction Log showing the full amount of the refund to the buyer', and then file a support case with Linden Lab, and then I would get my L$25 or 10 cents back? Wow, if only i'd known this before. The things I could have done with that money. And I do have the time, so it would have also given me something to do, preparing my support case.

That's something I love about all my alts. They always like my ideas, theories and opinions, and even my jokes . Shame they don't visit the forums much. And with so many people agreeing with me I always think I must be right.

I can understand it. There are a lot of people who read, but they don't post. One reason is because they may not want others to know their views. Being able to like anonymously gives them a way of expressing those views.

thanks Phil :). I'm not too concerned. I'm just thinking that not everyone has a tough skin.

I'm not sure if it's such a good idea. I just removed my like from the first post because I changed my mind about the idea. Do people get a notification if a like is removed along with the person's name? I can see feelings hurt. And what if someone is obviously liking everything but your posts? I think there is a lot to be said for anonymity. Facebook is different, because those are your friends, and certain friends may just not have come to your facebook.

Yeah she could have said something ... like, I didn't like your post. I mean I didn't NOT like it. I liked it but I didn't like it. Someone else liked it, not me. It was just like, OK, okay? Maybe we should have like an OK button

Sales have increased for me too, lately. But then I also noticed a slight increase in users online when logging in with Firestorm. It was over 52K the other day.

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I think they might calculate how much you earned over a period of time to see if you can spread it out to less than $2000 a month. I still think the purpose is to get the $15 fee more often.

I rent a homestead, and own 512 meters of land that I get for my premium membership. Your Current Limits Your current tier is: Resident 2 LindeX L$ Buy Limit (24 hr): US $0.00 of US $2000.00 used LindeX L$ Buy Limit (30 days): US $0.00 of US $10000.00 used LindeX L$ Sell Limit (24 hr): US $0.00 of US $2000.00 used LindeX L$ Sell Limit (30 days): US $0.00 of US $10000.00 used US$ Process Credit (24 hr): US $0.00 of US $1999.00 used US$ Process Credit (30 days): US $0.00 of US $1999.00 used I was a Resident 1 and applied to become a Resident 2 to increase my sell limit. There were different trading levels. like Resident 1 and 2, followed by Business levels. The chart displaying the levels seems to have disappeared.

I'm on $2000 process credit limit. I never had a process credit limit before, because this is new. I meant to say I changed my sell limit to Resident 2 a while back, so this automatically put me on the higher process credit limit. There was a chart that showed the different trading levels , but I don't see that now.